Not authorized to purchase ITunes gift cards from this account.

I made three purchases of ITunes Gift Certificates and then am told on subsequent purchase attempt that I have to go to an Apple retailer to do this. What is up? Same is true on my spouse's account.

This problem crops up for people from time to time and no good explanation has ever been given (that I've seen, anyway), though it primarily stems from the time a few months back when a Chinese criminal ring cracked the algorithm used in certificates and issued thousands of counterfeit iTunes gifts. Contact the iTunes Store Customer Service department using the form on their Support page (select the category and subcategory closest to the issue you're reporting and you'll find an "Email Us" button) and explain your situation to them. Perhaps they can help, though it's not unknown for them to just reply "it's not possible, and we can't tell you why it's not".
Good luck.

Similar Messages

  • HT5787 How do I transfer an Itunes gift card from one account to another ? I do not remember the password or the security questions.

    How do I transfer an Itunes gift card from one account to another ? I do not remember my password or know my security questions.

    You can't do it yourself. If you've just redeemed it and not spent any of it then you could try contacting iTunes Support and see if they can move it the other account : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then Purchases, Billing & Redemption

  • How do you change an iTunes gift card  from one account to another?

    I Want to know!

    Click here and ask the iTunes Store staff to put the balance back onto the card; they'll only do this if none of it has been spent.
    iTunes Store credit can't be spent on any sort of gift.
    (97629)

  • Can I Purchase iTunes Gift card for US in India

    Hello
    I want to Giveaway iTunes Gift Card to my blog readers in US. I am resident of India.
    Can I buy iTunes Gift Card(s) online with valid US postal addresse(s) of the winner (s) through my account?
    OR
    What is the best way to gift iTunes cards to US resident while I am sitting in India?
    Waiting to hear from you
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    Sorry, but you cannot purchase iTunes gift cards from outside of the country in which they are sold by any means I know of, since such purchases generally require a US credit card. You can try contacting Apple's corporate marketing group, though, and ask if there's anything they can work out for you:
    http://www.apple.com/itunes/corporatesales/
    By the way, this forum is for questions about iTunes U, Apple's service for colleges and universities to post educational material in the iTunes Store. You'll be most likely to get help with questions like this if you ask in the general iTunes forums.
    Regards.

  • Unable to purchase itunes gift card

    Why I can't purchase itunes gift card anymore?
    I've been purchased -+ gift card, but now I can't purchase any gift card..
    It says unable to purchase itunes gift card at this time  please try again later..
    How to solve this problem? Why I can't buy more gift card?
    And when I'm trying to create new id, when I sign in with diferrent id and want so send gift card, it says unable to purchase , please contact apple support..

    You will need to do what it says, contact iTunes Support. These are user-to-user support forums, if you thought you were contacting Apple by posting here. Go here:
    http://www.apple.com/emea/support/itunes/contact.html
    to contact the iTunes Store.
    Regards.

  • HT1541 I purchased a$15 itunes gift card from Kroger and when I entered it  was told the number if not valid   Am I out of luck?

    I purchased a $15 itunes gift card from Kroger and when I entered the code it said it was not valid.  Am I out of luck or can anyone help?

    If this page doesn't help then you will need to try contacting iTunes support (you will need to give them the serial number and activation code from the card) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes

  • HT1918 Why do you need my credit card information when I purchase songs from an already purchased Itunes gift card?

    Why do you need my credit card information when I purchase songs from an already purchased Itunes gift card?  If I cannot purchase goods with the prepuchased gift cards, then the card is useless and I want my money back.

    We are fellow users here on these user-to-user forums, you're not talking to iTunes Support nor Apple.
    Just because you are being asked to enter your credit card details doesn't mean that it will be charged for your purchases.
    Is it a newly created account ? If it is then unless you use the instructions on this page when creating an account then credit card details will need to be entered before the account can be used in the store : http://support.apple.com/kb/HT2534

  • TS3297 I recently started my apple I'd account and used my wife's bank card for payment info. I then loaded $75 from iTunes gift cards on the account. I was able to make in app purchases, now its telling me to contact iTunes Store support to complete now?

    I recently started my apple I'd account and used my wife's bank card for payment info. I then loaded $75 from iTunes gift cards on the account. I was able to make in app purchases, now its telling me to contact iTunes Store support to complete now? Help

    Do what it told you to do.
    Contact itunes support
    http://www.apple.com/support/itunes/contact/

  • U.S.-purchased iTunes gift card not working on Canadian-purchased iPad - why????

    In Florida with a Canadian-bought iPad. When trying to load a U.S.-purchased ITunes gift card, receiving "code not valid" message. Is this because US cards are not compatible with Canadian-purchased Apple products? Thanks

    Found my answer - thanks.

  • I buy an itunes gift card from apple store u.s but code of this card is not active

    I buy an itunes gift card from apple store u.s but code of this card is not active. it's means when i inter code of this card for redeem it doesn't work and says your code is incorrect.

    What's the actual error message that you are getting, that the card hasn't been activated or that the code is invalid ?
    If invalid code (and your iTunes account has a US billing address on your account ; all gift cards are country-specific) and this page doesn't help then you will need to try contacting iTunes Support (you will probably need to give them images of the front and back of the card, and possibly its receipt) : http://www.apple.com/support/itunes/contact/ - click on Contact iTunes Store Support on the right-hand side of the page, then iTunes Cards And Codes
    You can also use that link to contact Support if the card hasn't been activated.

  • HT2534 I bought iTunes gift cards from the UK and am having  queries from iTunes using them from Malawi. How can I overcome this???

    I purchased some iTunes gift cards from Britain from where I have just returned. I am having problems using these at the iTunes store. The wording that comes back is that I am using a British Card for a Malawi application. I bought these on the understanding that Apple is one company internationally. That is obviously not the case. My question is: HOW DO I OVERCOME THIS ?

    iTunes gift cards can only be used in their country of issue, so UK cards can only be used in the UK on UK based accounts. Do you know anybody in the UK that you could sell or give the cards to ?

  • Purchased the gift card in my account and introduced new, but asked me to enter the account once again I do not remember which email account is not recorded it, but I have the card number and PIN for my account Can you help me?

    Purchased the gift card in my account and introduced new, but asked me to enter the account once again I do not remember which email account is not recorded it, but I have the card number and PIN for my account Can you help me?

    I'm sorry, I do not fully understand your question. However if you are looking for the email address which you have used for your iTunes account, you can find this out by using the "get info" command on any items you have previously purchased from iTunes and navigating to the summary tab.

  • Bought a $25 itunes gift card from 7-11 and it was invalid, cashier was too busy on the phone with a personal friend and didn't give me a receipt, please help!

    I bought a $25 iTunes gift card from the 7-11 in Windsor Locks, CT earlier this afternoon around 6:45 P.M, and when I tried to activate it, the code was invalid, and when I called the 7-11 to let them know what happened, the foreign man that answered the phone started yelling at me when I told him the cashier was the too busy on the phone with a friend to give me a receipt for my purchases. Considering that my card didn't work and the guy yelled at me when I was trying to make him aware of the situation, it made me wonder how many other people has that convenience store scammed into buying invalid gift cards? If they are scamming people, is there a way for me to report the store to Apple for using the company to gain fraudulent dollars? Is there a way I can get my money back?

    iTunes Customer Service Contact
    http://www.apple.com/support/itunes/contact.html

  • HT201209 I received a $25 dollar iTunes gift card from a friend of mine as a gift.  She had already used the card.  I have entered the card number several times but cannot get the card amount to transfer to my account.  Is there a way that this can transf

    I received a $25 dollar iTunes gift card from a friend of mine as a gift.  She had used some of the card before she gave me which
    did not bother me.  However, I cannot transfer the funds from the card to my iTunes account.  Is it possible that I cannot use this card,
    or is there a way I still can use the funds on the card.
    Thank You,
    Geo

    When an iTunes card is redeemed, the entire value of the card is placed on the iTunes account.  It is a one time use thing.  So, there is not a remaining balance on the card.

  • I got a Itunes gift card from my uncle from the UK and i live in Sweden, how do i use it? It says that my account only allows me to buy from swedish iTunes

    I got a iTunes gift card from my uncle, he lives in England and i lve in Sweden, so i cant use it because it only works in the "UK Itunes". And when i change so i get "UK Itunes" i cant buy it cause my account only allows me to buy in swedish Itunes store... Please help me!!!

    You cannot use it.
    Gift cards are country specific.
    Sorry
    Give it to some in the U.K who can use it

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