Not getting correct signing options with Reader XI
I orignally asked this question in the Reader forum and it was suggested that I ask it over here. The problem may be related to reader settings or something that I'm unfamiliar with.
I've been beating up this problem for a while.
Created a form using Acrobat Pro XI and added two signature fields. The intent is to use this to have a customer sign a workorder with a stylus and a touch screen PC carried by my employee. I need the "place a signature" option.
Problem: I get different options on two different computers. The one with Pro and the Reader installed gives the the options I want. The one with just the Reader installed only gives me "Work with Certificates" signing option.
The form is saved "Reader Extended" and it doesn't matter, I still don't get the options to "place a signature" if I save it with the "reader extended" options or not.
If I set it up as an EchoSign enabled form, I get the exact same results.
Here is a screen shot of the options from the computer with just the reader installed. You can see I have no signing options aside from the "Work with Certificates" options.
Here is a screen shot from the other computer that has both the reader and acrobat pro installed. It gives me the ability to palce a signature.
Here is a sample form.
Thanks for any help and guidance you have.
Hi George, here is a sample form that is not reader-enabled and has no signature field.
With both forms, when I open them on the PC that only has Reader XI installed on it, the only group of options I get under the sign feature is the "Work with Certificates" group. For the reader enabled form, it will lets me sign using a certificate. With the form that is not reader enabled, all options are grayed out.
If I use the PC that I have both Acrobat Pro XI and the Reader XI installed on, when I open the form with the reader, I get the options that I would expect as shown in the original post.
I looked through all of the preference settings in Reader to see if there was someplace I could enable the "I need to sign" group of options or something like that and I don't find anything.
Here is the same forms with signature fields added and I get the same results. This one is reader-enabled and this one is not.
Thanks again.
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