Not getting the service I'm paying for

I spoke to a representative yesterday. My internet speed and tv service was to be upgraded. Over 24 hours later, nothing. How long does this take? I am frustrated with AT&T and the lack of concern for its long time customer. I have used them for many years. I need to shop for new services. AT&T doesn't care for this customer anymore.

Unplug all your boxes when not recording anything (or else the recording will be messed up.) Plug the RG "modem" back in. Wait until the lights go solid. Plug the DVR back in and wait for normal operation. Plug the other set-top boxes back in and wait for normal option.
Another idea -- Turn to a channel you should be receiving as part of the upgrade. Do you get the black screen or do you get an image? If you get an image with sound and don't see it in your guide, the channels are hidden. You'll have to press "menu" then select options, channel options, hide channels, then select each channel in that list that you want to appear on the guide. You'll have to do this individually for each box, but you can manually enter numbers on the remote to quickly go to that channel.
If the channels are shown on the guide and you've reset everything and still no upgrade, send ATT Customer Care a PM using the link below. Include all relevant information, a link to this thread, a phone number with a good time to reach you and your real name and billing number. Someone will get back to you within 2-3 business days via the blue envelope at the top right corner. (You'll see a "1" showing one unread message.)
https://forums.att.com/t5/notes/privatenotespage/tab/compose/note-to-user-id/192773

Similar Messages

Not getting the speed I'm paying for

I've been a happy Fios customer for years and I've always upgraded to their latest and greatest the second it became available since Fios has, in the past, always outperformed whatever was promised. However things have changed. I upgraded to the 75/35 package, the highest level available in my area, but I've never achived that speed, but in the days after the upgrade it was close enough for me to be happy, around 70mb on the downloads. However in the months since then it was gotten slower and slower to now where I'm happy if I'm getting 50mb downloads. While that is still fast, that is what I got when I was on the cheaper 35/35 plan I had before I upgraded (as I said they used to overachive). All I want is what I'm paying for, if they could go over that be wonderful but it isn't required. What is required is that they come close to the numbers I'm paying for -- and those 50mb numbers are just getting to their local test servers, not even real world numbers which are slightly slower than that.
To answer ahead of time, I don't use bittorrent -- but I do download a ton of stuff via Netflix, YouTube and Steam. Then again I've always done that. There is no reason I would be being throttled.
So not to condem Fios since I've always been a happy customer, my router from them is I think about 4 years old -- in addition to the lack of speed I'm running into issues of having to reset it more often and the internet going dead if something is running at max download, like Steam. I'm thinking, hoping, that maybe just my router needs to be replaced. Since this is supposed to be a monitored forum how do I go about this without spending an hour on the phone doing what I've already done by myself 10 times before. For the record I was doing internet tech support as far back as 1996, I'm an extremely experienced user and have no interest in having someone tell me to reboot my router -- I know, I've done that.
Assuming that someone is reading this that can help please contact me with information on how to replace the router, just send me a new one in the mail, I'll be extremely happy with that.
Thank you,
Christopher

Someone may chime in to help you out here. Otherwise, just stop by Live Chat or give Tech Support a call. Tell them you're having to reboot your router a lot and you believe it's going bad. Verizon's typically very good with sending you a new router without question.
Give your router a factory reset, though, and make sure it's not covered in dust. Just to give that a try
Also, if you use MoCa for WAN connectivity, consider checking your MoCa signal levels to see if your Coaxial connections are acting up. That can also cause your Internet to decrease in speed and drop out under high load. See: http://www.dslreports.com/faq/16569
========
The first to bring me 1Gbps Fiber for $30/m wins!

"NOT solved" CO needs upgrading, can't provide the service I'm paying for.

For the record, I accepted the solution to my original post as advised by support, in an effort to be able to unlock the original post but it didn't work.
Please review the original post "CO needs upgrading, can't provide the service I'm paying for." for the beginning details of my issue.
Here's the update and final word from Verizon....
Worked on the issue in private support from 2/28/13 to 3/15/13. I was told my issue was submitted to the DSL escalation team & engineering group. I was told that it is a capacity issue at the CO, where upgrades are needed, so at the present time there is nothing more they can do until the upgrades are completed.
Needless to say, I'm not happy. Now I'm currently looking into compensation in the form of some type of reduction in my monthly fee until the issue is resolved at the CO and I'm able to get the speed I'm provisioned. Wish me luck this is my last option.
As I stated in my original post, I really have had a good relationship with Verizon up until now. Unfortunately, I'm not seeing a light at the end of the tunnel so I may have to make a change. I'll update this if anything changes

This is probably my final update...
I received a voice message in regards to my request for some compensation but there was nothing Verizon can do. The info given was that there was no estimated time for the upgrades to be completed. The offer was to down grade my plan to a lower provisioned speed & pay a lower rate. For both, it was not what I wanted to hear.
I wanted to keep my plan & provisioned speeds. I am & have been happy with my service & speed(when it's where it should be), it just that I'm not getting what I pay for at all times. Since there is no estimated time for upgrades (so that I get those provisioned speeds) I was inquiring about a possible adjustment in my monthly fees(maybe a few bucks off per month) until the upgrades are done. So now as I understand Verizons stance, I need to continue to pay the full price & Verizon won't be providing my provisioned speed. That just doesn't sound like a fair deal.
Unfortunately it appears that Verizon will now be loosing a long time customer, something I really wanted to avoid for the previously stated reasons. As I now look for an alternate ISP, I will continue to monitor my private support case in the hopes that something changes that will allow me to continue my relationship with Verizon as my ISP.
I want to thank everyone for their assistance in trying to resolve my issue, you have all been professional, courteous & helpful(as much as you could have been) in our communications, Kudos to all.

DO NOT Get The Service With This Company IF You Want to Receive a Good Customer Service

It is really a pain, dissatisfaction, and a lot more when you have Verizon as your service provider. I have been having service for my cellphones with Verizon for over 3 years, and did not have any major problems, so when I moved to my new place I thought it’s better to get the Fios, and have one bill for my all Verizon services. I went online and started to order my products online. During ordering, the chat session opened and I started chatting with the Customer Service Rep in order to get help through the process. When we were in the step that I could order the home phone plan, I saw the International World Plan, and I asked the lady to give me some information about this plan. I asked her that I want to call to my country and I mentioned my country’s name to her as well. I asked her that if this service is available for my country, and she said “Yes” you can call to over 100 countries with this service and she encouraged me to get the 300 minutes service. Since the plan sounded good to me I decided to get the 500 minutes instead of 300 min, and after I ordered my plan, I started calling overseas, and happy that I am paying less than the Phone cards with this plan. On March 26 I received my bill, and saw that Verizon charged me 142 $ for the less than 200 minutes that I called to my country, and there was a Letter “N” in front of each phone calls. I checked the guide to see what does “N” mean, and I saw that it said N means “Denoted calls are NOT listed in World Plan”. Well, thanks to the lady who gave me the wrong information while I was ordering my plan online, but she or the Verizon company is not that much lucky because I printed my chat session the day I ordered my plan since I wanted to have the information of what I actually had ordered. That time I did not think that I may get in trouble like this. Since March 27th, I have been calling Verizon every other day, and I have explained my issue to more than 10 Customer Service Reps, and each of them asked me to fax my chat session to them. I have been faxing that to all the numbers that they gave me, and I am keep faxing them, but do not get any respond. One of the Verizon’s Supervisors, whose name is Mark, called twice on my home phone number during the daytime, around 3 pm, and he left massages. On his second massage, he said that he checked the plan and my country is not listed in the International World Plan. He just said this, and he said that he was going to call me back, but never happened. He also did not leave me any phone number that I could call back. Also, since my cellphones are listed in the same bill as my other products, he could easily see the other numbers that he could call and reach me, but he did not bother himself to do so. I have even changed my home voice mail greeting addressing to Verizon, and left my cellphone number in voice mail greeting. I am so sorry that I have to say this, but this seems a definite fraud to me. I did not know about this plan, and I asked the Customer Service Rep to help me. She was responsible to check my country, or at least let me know how I could find out about the coverage. This is ridiculous, and if Verizon cannot take over this problem, my lawyer will take the action over, and takes the issue to their corporate court. I am not going to give up about this, and I decide to give Verizon about a week or so to solve this issue, but I won’t wait more than that. Just a friendly advice to people who want to get the home service through Verizon: DO NOT Get The Service With This Company IF You Want to Receive a Good Customer Service. There is nothing about taking care of customer in this company, and you are going to be stuck with what you get.

Mahsa21,
We are glad that we were able to resolve the international calling plan issue for you. If you need assistance,please reach out to us.
thanks,
Tonya D.

Why am not getting the FILED LABLES in SM30 for my_Z_table?

Hi Experts,
I created a Z table with 5 fileds, all are Z fileds. Initially, I created all 5 Z domains, corresponding all 5 Z data elements. Then, I assigned thses 5 data elements, to the fileds in the Z table. I have defined the SHORT, MEDIUM, LONG, HEADING fileds, while creating the DATA ELENETS.
Then, I wanna, to populate some entries into this Z table, so, I opened the SM30 for this Z table, but, I did NOT see the FILED LABLES for the last 3 fileds(am getting the LABLES for first 2 fileds), instead am getting as "+" sign at the place of FILED LABLES.
1 - So, pls. let me know that, Why am getting as + instaed of FILED LABELS?
2 - How show up the FILED LABLES for the last 3 fileds.
I guess, there is enough room. coz, length is only 15 CHAR.
thanq
Edited by: Srinivas on Mar 24, 2008 12:28 AM

Hi Srinivas,
Go to the data elements SAVE and then activate it once more.Now generate the table maintance once again.It will work..
Thanks Arjun

HT2731 If i purchased coins on a game (doubledown casino) and did not get the coins, but was charged for them what do i do? How do i get the coins or my money refunded?

If i made a purchase on a game(doubledown casino) but never got my coins, but the money was taken out of the account, what do I do? How do I get the coins or my money back?

Contact iTunes Customer Service and request assistance
Use this Link > Apple Support iTunes Store Contact

Not getting the create application in workspace for HFM

I have the sample application called "Comma" which was created by me.Now when I go to open the comma application, nothing happens but I also do not get error.
Dimension Library and other things open fine.
Also I do not see the icon to create a new application any more when I go to consolidation administration through workspace.
Navigate>Administer>Classic Application Administration>Consolidation Administration.
I do not see the option to create application. I also do not get any error from workspace.
please advise.......any help will be appreciated.

If you can see "Tasks" and "Tips" you aren't in Consolidation Administration. Try again to go to Navigate > Administer > Classic Application Administration > Consolidation Administration.
This should open a tab at the bottom-left of the screen that says Consolidation. Under the Navigate button, you should also see Browser View (or Project View). Make sure to select Browser View by clicking on the arrow if necessary.
You should then see Tasks with a plus sign next to it. Ungroup Tasks to find Consolidation Administration. Click that to find Create Application.

HT4623 Why can I not get the iPhoto and iMovie apps for free on my new iPad air

I have an iPhone 5 but just got an iPad air for Christmas. I didn't realize I set my iPad up under another Apple ID until my phone was not syncing with my iPad so I erased all content and reset the device to put them both on the same Apple ID. The problem I'm having now is the apps that are supposed to be free like iPhoto and iMovie are saying I have to pay 4.99 for them how do I fix this problem. Cause I did have them installed when I had it set up under the other Apple ID name :(
Thank you
Amanda Macdonald

How to get all the iWork apps, iPhoto, and iMovie for free on an eligible iPhone or iPad
http://www.imore.com/how-get-all-iwork-apps-iphoto-and-imovie-free-eligible-ipho ne-or-ipad
 Cheers, Tom

CO needs upgrading, can't provide the service I'm paying for.

After 19 days of working through my problem, up to the "escelated DSL trouble" division, I found out that my CO is in need of "equipment upgrades" as told to me by the technician.
The short story... I'm provisioned for 3.1 to 7 Mbps, from 18:00 to 01:00 I only get around 1 Mbps. I went through all levels of CS, a technician came out & then on to the CO directly. I was told there is nothing more that can be done until Verizon upgrades the CO equipment. All contacts with verizon were professional, on both sides no complaints, everyone seemed genuine & helpful...as much as they could.
My question to the community/Verizon is how do I escalate this further?
I'm a long time customer that has had a good relationship with Verizon so far. With this issue I may need to look for an alternate for internet access, which I really don't want to do, but if there is no "light at the end of the tunnel" they are leaving me no choice.
Any assistance/comments are greatly appreciated.
This post has been resolved in a private support area and has been solved!
Go to Solution.

Sorry for the frustration. We will send this over to see what we can do in regards to the compensation.
Anthony_VZ
**If someones post has helped you, please acknowledge their assistance by clicking the red thumbs up button to give them Kudos. If you are the original poster and any response gave you your answer, please mark the post that had the answer as the solution**
Notice: Content posted by Verizon employees is meant to be informational and does not supersede or change the Verizon Forums User Guidelines or Terms or Service, or your Customer Agreement Terms and Conditions or plan

How can i get the service book Anworm TCP for all Network

Hi every body BB community, I need the book Anworm TCP for all Network, because some body else saidme thath is posible recive smn/mmn and sed, using this service book.
Tanks...

Gotta say thank you — again. Sorry the posts were spread out over more than one location. I'll check and see if Third Party Software is considered a "peripheral", maybe that would have been a better single thread choice?
Definitely news we can use and the reference link is appreciated.
OT ~ We keep becoming more and more aware of how easy it is to lose one's bearings when it comes to keeping up with info tech. My husband and I are both official members of the geezer set and have been out of the work force for some years. You really do pick up so much just by being in the environment where people are using things to get work done. A couple of old MP3 players, PPC G5, and a vintage Inspiron 3800 that someone didn't want any more is about it. No cell phone, no iPod, no iPad, no home wireless network, no streaming media. Fixed income. So we do with what we can as long as we can. If we could get by without that Intel processor, we'd probably make do with what we've got. On the other hand, we've really wanted a notebook for a very long time and have to admit that needing to upgrade to accomodate my husband's project is pretty much just the "reason" we need. I really mean it when I say that we are beyond appreciative that users take the time to share info and patiently educate those of us who fall into the "slow tech" category.

I had a new hard drive put in my computer and i can not get the apps that I paid for into my new hard drive........how do I go about this?

I need help getting back the apps that i purchased.........the app store states that they are installed but on my system they are no where to be found

Is the Mac App Store seeing them on an external drive or partition mounted?

How do I get someone from Adobe to assist to cancel my order because I am not getting the service.

I want to cancel my order and do not know how to get someone from Adobe to assist, how do I do this? i am thoroughly disgusted.

you can contact adobe support: www.adobe.com/support/chat/ivrchat.html

I can not get the plug ins to work for Adobe and Java

When I try to upgrade Adobe Shockwave and Java I am directed to "http://helpx.adobe.com/security/products/flash-player/apsb13-28.html" I am on a mac os 10.7.5.

For Mac and Windows users there is two version options. You only need one.
16.0.0.235 and 13.0.0.259 ESR.
https://www.adobe.com/products/flashplayer/distribution3.html

How can the FFC possibly force Verizon to provide the service I've paid for?

So it seems that Verizon is quite fond of giving their customers alot of ******** and runaround in order to avoid providing the service they claim to be selling. After spending a TORTUROUS full hour of my time speaking with a customer service rep AND paying an ADDITIONAL $30 to continue having phone service I STILL don't have what I paid for, and customer service will not accept a third call from me today. SO, I have gone ahead and filed a complaint with the FCC. I didn't feel the need to make this a community discussion, but evidently this is the only way to inform this god awful swindling sleaze-ball company of my discontent.
Here are the details of the complaint I have presently filed: "I purchased an upgraded smart phone and added a $70 card for unlimited talk, text and 4 gigs of data usage. I was NOT moved on to the $70 plan printed on the card I purchased and was additionally billed for every call, text and data transfer until my previous $20 overage balance was reduced to nothing. When I spoke with their customer service, I was told that they would fix the error if I paid an additional $20. I purchased ANOTHER $30 card(the location I was at only had $15 and $30 increments) and added it to the phone. I called BACK customer service to make sure I would no longer be charged for the unlimited service I paid for. As it sits at this moment, my account says I have unlimited talk and text, BUT my data is next to empty AND the overage balance is UNDER $1. In summary: that's $70 for the plan I wasn't given, $20 for the charges I wasn't supposed to incur, and $30 for the extra money they insisted I pay to continue service."
Does anybody SEE this?!?! I PAID $70 for unlimited talk, text and 4 gigs of data, period. That should be the end of it, I should HAVE that right now and not be fighting to GET it... What I have RECEIVED is billing through $20 that should not have been touched. I then had to ADD $30 MORE and I STILL don't have data reflected on myverizon AND the dollar balance on my account is under $1. So instead of paying $70 for unlimited talk, text and 4 gigs, I have paid $120 for unlimited talk, text and ZERO data AND an almost empty overage balance.

Again: I don't start out this way. I don't TALK this way, but when I've been patient and polite on the phone for a FULL hour, and they STILL don't fix my problem, and I call back and get a robot voice telling me to go online... I'm going to vent. You see?
When I say it costs next to nothing, what I mean is that price fixing is occurring at the highest levels by financiers who have a monopoly on literally everything for sale. There's no REAL WORLD value behind the costs. That wasn't the focus of this complaint because I've fully accepted that the vast majority of society is far too fluoridated and indoctrinated to have critical thought processes. I'm sorry for mentioning it because the problem is bigger than the imaginations of anyone who will read this.
What I want to focus on is the end of the line robbery occurring in my immediate, direct experience in this moment where my account should rightfully have 4 gigs of information and $50 credit waiting for me because I paid for it. I live in the sticks. I LIKE it out here away from the metropolitan taxpayer zoo. I HAD a (removed) phone from (removed) when I moved out here and frequently wouldn't GET incoming calls. When they actually DELIVER the service I normally pay for, I'm not dissatisfied. I achieve communication. It's pretty cool... but since I've gone ahead and upgraded to a smart phone they've withheld the service I've paid for and charged me $50 for NOTHING at all. That's THEFT. Flat out.
How I handle it??? You mean by being polite on the phone while they explained to me that I would have to pay an additional $20 AFTER the $20 they falsely charged me in order to have the plan I already paid for? You mean when I went ahead and withheld every thought in my head to call them out on how messed up that is, and actually went into that store, and bought that card, and added it to my phone, and waited politely AGAIN? You mean when I discovered that not only was the issue STILL not resolved, but the balance on my account shows less than a dollar, and I tried to call back yet again only to be told to go online where NOTHING on this site puts you in contact with anyone who will actually DO anything to resolve ANY sort of issue?
I believe I have every right to be as rude as I like at this point. This is NOT how a legitimate business operates. I shouldn't even be replying to you. I shouldn't be ****** off and missing money/data as I'm here holding the receipts. I shouldn't be forced to make this whole day about hunting down a legitimate person within the company in order to collect what I paid for. There's a product on the shelf with an advertised service. I paid the money... I should have the service... and I shouldn't be charged extra money in order to fund their inability to deliver it.
Comments edited as required by the Terms of Service.
Message was edited by: Admin Moderator

HT4157 if i get an i pad with 3g service capability do i have to use it in order for the i pad to work or can i just use the wifi part because i don't have the extra money to pay for a data plan

if i get an i pad with 3 g service capability do i have to use it in order for the i pad to work or can i just use the wifi part because i dont have the extra money to pay for a data plan

If you do get 3G, you only use cellular when wifi is not available. You pay by the month for a 3/4G plan.
 Cheers, Tom

Not getting the service I'm paying for

Similar Messages

Maybe you are looking for