Notification issue:wf_notifications mail_status is null, status is CANCELED

Hi All,
In our HR systems, we use workflows extensively and in one of our custom workflows we send a notification to one group mail box. The FND_USER is defined and the group mail box address is given correctly.
In the workflow we recursively send notifications to that user as long as there are some unprocessed records in our custom table. The issue now is the users claim that the mails are not received by them in our live instance. While debugging we noticed that the mail_status is null and status is CANCELED for this particular workflow always.
I checked the following and they are correct:
1. Notification 'On Revisit' parameter set to 'Reset'
2. Checked in fnd_user and wf_local_roles, the user is active and the email id is correct there
3. No timeout parameters set for this notification
P.S. Notifications to this user are sent properly when sent from some other workflows. So not sure whether something is missing in the above workflow process.
It is really strange that the notification status is CANCELED. The begin and end date are same for such notifications. So these are not canceled by some abort process activities.
Please suggest.

Please post the details of the application release, database version and OS.
In the workflow we recursively send notifications to that user as long as there are some unprocessed records in our custom table. The issue now is the users claim that the mails are not received by them in our live instance. While debugging we noticed that the mail_status is null and status is CANCELED for this particular workflow always.
I checked the following and they are correct:
1. Notification 'On Revisit' parameter set to 'Reset'
2. Checked in fnd_user and wf_local_roles, the user is active and the email id is correct there
3. No timeout parameters set for this notification
P.S. Notifications to this user are sent properly when sent from some other workflows. So not sure whether something is missing in the above workflow process. Can you find any errors in the Workflow log file?
It is really strange that the notification status is CANCELED. The begin and end date are same for such notifications. So these are not canceled by some abort process activities.
Please suggest.How To Troubleshoot Java-based Workflow Notification Mailer [ID 242941.1]
Troubleshooting Workflow Java Notification Mailer - Technical Reference [ID 1191125.1]
A Guide For Troubleshooting Workflow Notification Emails - Inbound and Outbound [ID 831982.1]
Oracle Workflow Release 12 Diagnostics [ID 469822.1]
OWF H Diagnostics, Solutions and Information [ID 332152.1]
Thanks,
Hussein

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Need help in Notification issue

Hi All,
Have designed a new custom workflow, as part of workflow notification need to be sent to the supervisor.
For this i have created role and assign users dynamically using below codes
wf_directory.getroleinfo (v_role_name_b,
v_role_display_name_b,
v_email_address_b,
v_notif_preference,
v_language,
v_territory
IF v_role_display_name_b IS NOT NULL
THEN
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wf_directory.removeusersfromadhocrole (role_name => v_role_name_b,
role_users => NULL
wf_directory.adduserstoadhocrole (role_name => v_role_name_b,
role_users => v_user_name
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-- Create the adhocrole .
wf_directory.createadhocrole
(role_name => v_role_name_b,
role_display_name => v_role_display_name_b,
LANGUAGE => 'AMERICAN',
territory => 'AMERICA',
role_description => v_role_display_name_b,
notification_preference => 'MAILHTML',
role_users => v_user_name,
email_address => NULL,
fax => NULL,
status => 'ACTIVE',
expiration_date => NULL,
parent_orig_system => NULL,
parent_orig_system_id => NULL,
owner_tag => NULL
END IF;
Then this role is assigned to the attribute 'SEND_TO_ROLE' defined in the workflow.
wf_engine.setitemattrtext (itemtype => itemtype,
itemkey => itemkey,
aname => 'SEND_TO_ROLE',
avalue => v_role_name_b
For this attribute 'SEND_TO_ROLE' have assigned Type as Role in Workflow.
I can see records in Notification table with Mail_status as 'Mail', but not receiving the notifications either in mail nor in notification form, not sure where it is stuck.
Not sure how to debug workflow, have downloaded the log file FNDCPGSC695411.txt but i am not able to find the exact issue.
Please give your inputs to fix this issue.
System Details:
Workflow Builder - 2.6.3.5
OEBS - 12.1.2
Database - 11g
Thanks in advance
Rajesh

Since you are assigning the notification to a role (v_role_name_b) and not to a user directly, then you will have to change the message of this notification so that the check box Expand Roles is checked. This way the workflow mailer will loop through all the users of this role (in this case only this user) and will e-mail the notification.
Of course, you need to ensure that the user v_user_name was created properly and has an e-mailable notification preference, like MAILHTML or so.
Regards,
Alejandro

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Hi,
My problem is almost identical as here DBMS_SCHEDULER send email notification issue
One privileged scheduler user - user1 receive email notifications while two another (user2, user3) no.
More plot is below i know 'what' resolve the problem but don't know how to do it :-)
I want to execute code below on user3 schema, we tried this successfully on user2 (code executed directly on schema with temporary sys.dbms_aq access) so he receive his notifications.
Problem is - we do not have direct access to second account (user3) how to execute this code as user3 ?
declare
reginfo1    sys.aq$_reg_info;
reginfolist sys.aq$_reg_info_list;
begin
reginfo1    := sys.aq$_reg_info('SYS.SCHEDULER$_EVENT_QUEUE:SCHED$_AGT2$_X',
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end;
Already tried create procedure on user3 and execute immediate annonymous block but it still register with USER# 1 not 3 in DBA_QUEUE_SUBSCRIBERS.
More detailed plot:
Jobs for user2 and user3 was created by user1, so JOB_CREATOR was user1 but OWNER was user2 or user3.
We started with notifications configuration witch was ended with error on both user2 and user3 accounts:
ORA-24093: AQ agent SCHED$_AGT2$_XX not granted privileges of database user1
W get rid wit this using
dbms_aqadm.enable_db_access(SCHED$_AGT2$_2, user1);
dbms_aqadm.enable_db_access(SCHED$_AGT2$_3, user1);
So user1 get privilege on agents for user2 and user3
I believe error was already there because DBMS_SCHEDULER.add_job_email_notification is more automatic it probably registered subscriber that belongs to user2 and user3 with wrong USER# ID that belongs to user1.
Database is 11.2.0.3

it doesn't work because notifications are set from user1 account so USER# is still 1 even when I removed record first.
This is my aproach based on Ask Tom: On Becoming Others, Limits, and Restoration
>sqlplus user1
Connected to:
Oracle Database 11g Enterprise Edition Release 11.2.0.3.0 - 64bit Production
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Grant succeeded.
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Enter password:
Connected.
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2    reginfo1    sys.aq$_reg_info;
3    reginfolist sys.aq$_reg_info_list;
4 begin
5    reginfo1    := sys.aq$_reg_info('SYS.SCHEDULER$_EVENT_QUEUE:SCHED$_AGT2$_3',
6                                    1,
7                                    'plsql://SYS.SCHEDULER$_JOB_EVENT_HANDLER',
8                                    null);
9    reginfolist := sys.aq$_reg_info_list(reginfo1);
10    dbms_aq.register(reginfolist, 1);
11 end;
12 /
Procedure created.
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PL/SQL procedure successfully completed.
SQL> drop procedure sched_not_add_q;
Procedure dropped.
SQL> connect user1
Connected.
SQL> revoke execute on sys.dbms_aq from user3;
Revoke succeeded.
SQL> alter user user3 revoke connect through user1;
User altered.
SQL> exit;
>
So it works now.

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This too didnt work
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SP.UI.Status.setStatusPriColor(statusId, 'red');
_spBodyOnLoadFunctionNames.push("ShowStatusBarMessage");
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But the below code works..
<script type="text/javascript">
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Notification issue:wf_notifications mail_status is null, status is CANCELED

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