Wf_notification mail_status failed

Hi All,
I configured workflow mailer services in R12 instance and i checked the workflow services each and evey services are up and running.. while sending the TEST MAILER am not getting any mails.
Checking with WF_NOTIFICATIONS table with particular user which i send it showing that the status column is "OPEN" and mail_status column is "FAILED".
And also checked the worklist notification in OAM it showing like "Subsequently the notification preference for the following users has been set to DISABLED" wot it mean.
kindly give any suggestion to move further.
Thanks & Regards
Dinesh

Hi,
Can you find any errors in the workflow log file?
Please check the docs referenced in these docs.
R12 Notification Mailer
Re: R12 Notification Mailer
Workflow notification Mailer Not sending notifitions in R12
Re: Workflow notification Mailer Not sending notifitions in R12
Thanks,
Hussein

Similar Messages

Notification issue:wf_notifications mail_status is null, status is CANCELED

Hi All,
In our HR systems, we use workflows extensively and in one of our custom workflows we send a notification to one group mail box. The FND_USER is defined and the group mail box address is given correctly.
In the workflow we recursively send notifications to that user as long as there are some unprocessed records in our custom table. The issue now is the users claim that the mails are not received by them in our live instance. While debugging we noticed that the mail_status is null and status is CANCELED for this particular workflow always.
I checked the following and they are correct:
1. Notification 'On Revisit' parameter set to 'Reset'
2. Checked in fnd_user and wf_local_roles, the user is active and the email id is correct there
3. No timeout parameters set for this notification
P.S. Notifications to this user are sent properly when sent from some other workflows. So not sure whether something is missing in the above workflow process.
It is really strange that the notification status is CANCELED. The begin and end date are same for such notifications. So these are not canceled by some abort process activities.
Please suggest.

Please post the details of the application release, database version and OS.
In the workflow we recursively send notifications to that user as long as there are some unprocessed records in our custom table. The issue now is the users claim that the mails are not received by them in our live instance. While debugging we noticed that the mail_status is null and status is CANCELED for this particular workflow always.
I checked the following and they are correct:
1. Notification 'On Revisit' parameter set to 'Reset'
2. Checked in fnd_user and wf_local_roles, the user is active and the email id is correct there
3. No timeout parameters set for this notification
P.S. Notifications to this user are sent properly when sent from some other workflows. So not sure whether something is missing in the above workflow process. Can you find any errors in the Workflow log file?
It is really strange that the notification status is CANCELED. The begin and end date are same for such notifications. So these are not canceled by some abort process activities.
Please suggest.How To Troubleshoot Java-based Workflow Notification Mailer [ID 242941.1]
Troubleshooting Workflow Java Notification Mailer - Technical Reference [ID 1191125.1]
A Guide For Troubleshooting Workflow Notification Emails - Inbound and Outbound [ID 831982.1]
Oracle Workflow Release 12 Diagnostics [ID 469822.1]
OWF H Diagnostics, Solutions and Information [ID 332152.1]
Thanks,
Hussein

How to clear/send the failed notifications?

Hi
When i query and checked the wf_notifications table, is shows around 300 notifications that are with failed status. How to fix and send these notifications to the users?
The query that i have used is as follows:
select notification_id, status, mail_status, begin_date,message_type
from WF_NOTIFICATIONS
where status = 'OPEN' and mail_status = 'FAILED' order by begin_date desc;
Regards
Arizuddin
Edited by: arizuddin on Sep 11, 2012 1:02 PM

Hi ariz;
Did you check workflow log file? Please review:
11i/R12 - A guide for troubleshoting Workflow Notification Emails - Inbound and Outbound [ID 831982.1]
Notifications Not Being Sent In Workflow [ID 1012344.7]
Workflow Mailers Not Sending Notifications [ID 560472.1]
Regard
Helios

Workflow notification id log file location

Hi All,
where can i find workflow notification id (NID) log files. for notification id(NID) MAIL_status=FAILED in wf_notifications table.
As clinet asking like "why are PO Notification emails are not going out on Production"

What is the application release?
You can find the Workflow log file FNDCPGSC*.txt under $APPLCSF/$APPLOG directory.
Please see these docs.
How To Troubleshoot Java-based Workflow Notification Mailer [ID 242941.1]
How To Troubleshoot When Email Notification Responses Are Processed But The Approval Workflow Still Shows In Process [ID 458665.1]
Troubleshooting Inbound Email Notifications [ID 1184846.1]
Unable to Connect to Mail Store in Workflow Notification Mailer Logs [ID 741352.1]
You may also run the diagnostics script and see if you get more details about the error.
11i : Oracle Workflow Cartridge Workflow Java Mailer Setup Test [ID 274764.1]
Oracle Workflow Release 12 Diagnostics [ID 469822.1]
Thanks,
Hussein

Inbound processing Workflow r12.1.3

Dear all,
We would like to setup inbound processing in r12.1.3. So that once approved or rejectect then it should process.
I have created folders PROCESS & DISCARD. there are below issues that I am currently facing.
1) While in user prefrences if the Email Style is HTML mail or HTML mail with attachments the mail is not going.
i.e. in wf_notifications mail_status shows failed.
where as if the Email style is plain text then we are receiving emails without the buttons approve reject etc.(Plain text).
Thanks

Thanks the workflow log actually gave the issue details.
[Jul 20, 2010 10:15:36 AM EST]:1279584936805:-1:-1:server.name:xxx.xxxx.xxx:-1:-1:1:20420:SYSADMIN(0):-1:Thread[outboundThreadGroup1,5,outboundThreadGroup]:1564257481:16495:1279583974073:12:ERROR:[SVC-GSM-WFMLRSVC-301317-10006 : oracle.apps.fnd.wf.mailer.SMTPMessageHandler.prepareMessages(String)]:FormatterException -> oracle.apps.fnd.wf.mailer.FormatterException: Problem parsing XML-> org.xml.sax.SAXException: Problem obtaining the RESOURCE content -> java.net.MalformedURLException
at oracle.apps.fnd.wf.mailer.NotificationFormatter.handleResEndTag(NotificationFormatter.java:3470)
at oracle.apps.fnd.wf.mailer.NotificationFormatter.endElement(NotificationFormatter.java:578)
at oracle.xml.parser.v2.XMLContentHandler.endElement(XMLContentHandler.java:210)
at oracle.xml.parser.v2.NonValidatingParser.parseElement(NonValidatingParser.java:1345)
at oracle.xml.parser.v2.NonValidatingParser.parseRootElement(NonValidatingParser.java:362)
followed note id : 1116718.1
& problem resolved

Workflow mailer issue

Hi All,
I am new apps DBA,
Below query is giving - >
1 - Select NOTIFICATION_ID, MESSAGE_TYPE, MESSAGE_NAME, STATUS, MAIL_STATUS, FROM_USER, TO_USER from wf_notifications where MAIL_STATUS='FAILED';
STATUS (open and closed) and MAIL_STATUS faield. Please let me know what it means and how I can fix this.
2 - SELECT COUNT(*), message_name FROM wf_notifications WHERE STATUS='OPEN' AND mail_status = 'MAIL' GROUP BY message_name;
COUNT(*)
14 ->>>> For 2 message names -> Please suggest me how I can troubleshoot this.
11
I have checked the dashboard and notification mailer is running fine.
Thanks,

Hi;
Please review:
How the OM workflow data is populated in Wf_notifications Table ? [ID 1399994.1]
Workflow Java Mailer & Notifications FAQ [ID 562551.1]
How To Remove Error Notifications From The Worklist [ID 357904.1]
Regard
Helios

Oracle Applications Manager -- Workflow Manager -- Notification Mailer

Hi All,
We are facing an issue in the R12 E- Business Suite Po Approval Workflow cycle. The PO is being approved and
the buyer while approving the PO is mentioning the email address where the Po Approval Notification needs to be emailed.
The Po gets approved and in thw wf_notifications table we could see two records entered with the Message Type as mentioned below :
Message Type : PO_PO_HAS_BEEN_APPROVE , status : OPEN and mail_status : SENT , Recipient Role : DCASTAGNA
-- This is fine because the user DCASTAGNA , is receiving the email at the email address which is linked to the
fnd_user record in Oracle. This is an FYI notification which just says The PO has been approved
Message Type : PO_EMAIL_PO , status : OPEN and mail_status : FAILED, Recipient Role : [email protected] -- Why this status is showing as Failed.. The user is not receiving this email notification.
The issue is that the user whose email address has been keyed is not receiving the email notification.
We have the Workflow Notification Mailer configured which would listen to the Send Notification Message posted by the Workflow Engine.
Could someone please help with this issue after we have upgraded to R12. The user is receiving 1 email notifiaction but not receiving the email for the 2nd Message present in the wf_notifications table.
We are stuck because of this issue.
Thanks
sachin.

Hi sachin;
Any errors in the workflow mailer log file?
Any errors in the database log file?
Did you try to bounce the workflow services?
Please check below and see its helpful for your issue:
How to Resend Workflow e-mail Notifications Correctly Sent [ID 942267.1]
How To Resend Notifications That Failed [ID 784040.1]
Please also check Hussein Sawwan's greatest previous post about simalar thread:
Workflow notification Mailer Not sending notifitions in R12
Regard
Helios

User can not receive mail, there are many mail notification pending (WF)

Hi All ,
In Production environment user can not receive mail, there are many mail notification pending (WF)..
can anybody help me on this?
Thanks.

Hi ,
This is my initial investigation...
SQL> SQL> select fsc.COMPONENT_NAME,fsc.STARTUP_MODE,fsc.COMPONENT_STATUS,fcq.last_update_date
2 from APPS.FND_CONCURRENT_QUEUES_VL fcq, fnd_svc_components fsc
3 where fsc.concurrent_queue_id = fcq.concurrent_queue_id(+)
4 order by COMPONENT_STATUS , STARTUP_MODE , COMPONENT_NAME;
COMPONENT_NAME STARTUP_MODE COMPONENT_STATU LAST_UPDATE_DAT
ECX Inbound Agent Listener AUTOMATIC RUNNING 12-DEC-10
ECX Transaction Agent Listener AUTOMATIC RUNNING 12-DEC-10
WF_JMS_IN Listener(M4U) AUTOMATIC RUNNING 12-DEC-10
Web Services IN Agent AUTOMATIC RUNNING 12-DEC-10
Web Services OUT Agent AUTOMATIC RUNNING 12-DEC-10
Workflow Deferred Agent Listener AUTOMATIC RUNNING 12-DEC-10
Workflow Deferred Notification Agent Listener AUTOMATIC RUNNING 12-DEC-10
Workflow Error Agent Listener AUTOMATIC RUNNING 12-DEC-10
Workflow Inbound JMS Agent Listener AUTOMATIC RUNNING 12-DEC-10
Workflow Inbound Notifications Agent Listener AUTOMATIC RUNNING 12-DEC-10
Workflow Java Deferred Agent Listener AUTOMATIC RUNNING 12-DEC-10
Workflow Java Error Agent Listener AUTOMATIC RUNNING 12-DEC-10
Workflow Notification Mailer AUTOMATIC RUNNING 12-DEC-10
13 rows selected.
SQL> SELECT message_type, COUNT(1)
FROM apps.wf_notifications
WHERE 1 = 1 AND mail_status = 'FAILED' AND status = 'OPEN'
GROUP BY message_type;
2 3 4
MESSAGE_ COUNT(1)
UMXUPWD 2
POERROR 4
POAPPRV 2
APEXP 8
IBEALERT 1
REQAPPRV 2
PORPOCHA 1
APPEWF 1
8 rows selected.
SQL> select mail_status, count(*) from apps.wf_notifications
where status = 'OPEN'
and mail_status in ('MAIL','ERROR')
group by mail_status;
2 3 4
MAIL_STA COUNT(*)
ERROR 798
MAIL 2578
SQL> select tab.msg_state, count(*) from applsys.aq$wf_notification_out tab group by tab.msg_state ;
MSG_STATE COUNT(*)
EXPIRED 207
READY 9063

WF mailer is not sending mail.

Hi,
WF mailer is not sending mail. earlier it was sending email. Nothing change in configuration.
Select * from WF_NOTIFICATIONS
mail_status is showing FAILED.
Earlier password reset was working also.
Please advice.

Please mention the details of the application release, database version and OS.
Please check the workflow log file as well as the database log for any details about the errors.
Also, see old threads which discuss the same topic.
http://forums.oracle.com/forums/search.jspa?threadID=&q=Workflow+not+sending+emails&objID=c3&dateRange=all&userID=&numResults=15&rankBy=10001
http://forums.oracle.com/forums/search.jspa?threadID=&q=Workflow+not+working&objID=c3&dateRange=all&userID=&numResults=15&rankBy=10001
Thanks,
Hussein

ORA-06502: PL/SQL: numeric or valueerror ORA-06512: at APPS.WF_NOTIFICATION

Hi,
we are getting error message on the requisition notification form. when the user is logging into apps and opening the requisition approval notification for particular requisition the error messgae is displayed at the top of the notification acreen. though the error message is not preventing the user from approving the requisition. he is successfully able to approve the requistion. but the user doesn't want to seee this error message.
please suggest on how to hide this error message.
error message ------- ORA-06502: PL/SQL: numeric or value error ORA-06512: at "APPS.WF_NOTIFICATION", line 5361 ORA-06512; at line 5
Thanks,
SamD

Hi,
I wrote about this in 2008 on my blog when I hit the problem in 11.5.9 - http://www.workflowfaq.com/workflow-notification-fails-when-action-history-becomes-too-long
Have a look at the bug, patches and workaround on there and see if that helps solve your problem.
HTH,
Matt
WorkflowFAQ.com - the ONLY independent resource for Oracle Workflow development
Alpha review chapters from my book "Developing With Oracle Workflow" are available via my website http://www.workflowfaq.com
Have you read the blog at http://www.workflowfaq.com/blog ?
WorkflowFAQ support forum: http://forum.workflowfaq.com

Error in purging failed workflow emails queue

Hi,
Oracle EBS:11.5.10.2
OS: AIX 5.3
after resolving the workflow issue i had a stopped queue of of around 5000 mails.
to purge that queue I followed the oracle Action plan.
1. Stop Workflow Agent Listeners and Mailers
2. Find the tablespace where indexes on corrid for queue tables are created :
select distinct tablespace_name
from dba_indexes,dba_queues
where index_name like 'WF%N1'
and table_name=queue_table
and name like 'WF%';
3.
update wf_notifications
set mail_status = 'SENT'
where status in ('OPEN', 'CANCELED')
and mail_status in ('MAIL', 'INVALID')
commit;
4. Rebuild mailer's queue :
sqlplus apps/APPSpw @$FND_TOP/patch/115/sql/wfntfqup APPS APPSpw APPLSYS
when i reuild the queue I am facing with the error:
error faced while running the script(rebuild mailers queue)
PL/SQL procedure successfully completed.
Elapsed: 00:00:02.67
Commit complete.
Elapsed: 00:00:00.01
PL/SQL procedure successfully completed.
Elapsed: 00:00:03.93
Commit complete.
Elapsed: 00:00:00.00
declare
ERROR at line 1:
ORA-20000: Oracle Error = -942 - ORA-00942: table or view does not exist
ORA-06512: at line 281
Disconnected from Oracle9i Enterprise Edition Release 9.2.0.8.0 - 64bit Production
With the Partitioning, OLAP and Oracle Data Mining options
JServer Release 9.2.0.8.0 - Production
appldev@ebtstdb on /ebdevdbh/app/ebprdappl/fnd/11.5.0/patch/115/sql #
regards,

This is the Text forum. This post is in the wrong forum. Any replies should be posted to the following duplicate thread in another forum:
issue in clearing workflow notification

Workflow Notification Mailer continues to fail with a STOPPED_ERROR component status

We are running the E-Business Suite version 12.1.3 (Standard) on Solaris Operating System (SPARC 64-bit). Multi-Org enabled. We just applied over the weekend RUP 7 patch 18004477. We have several seeded and customized workflows running (HR, BENEFITS, GRC, AP, AR etc).
The Workflow Notification Mailer continues to stop in error with this message in fnd_svc_components:
STOPPED_ERROR - Maximum number of errors (10000) have been reached for this Service Component -> oracle.apps.fnd.cp.gsc.ProcessorException: An unexpected RuntimeException or Throwable occurred -> java.lang.NullPointerException
It only runs for a few minutes before ending in error.
I attached the last Workflow Notification Mailer log entries begining around where the component exited with the error above. I suspect that one of the error messages above is the problem. I can send more of the log if necessary.
Due the error message above regarding the maximum number errors we have updated wf_notifications and wf_items table for any rows that are 'WFERROR' to CLOSED status and to a mail_status of SENT. In wf_items we set the end_date to the sysdate for the items where the item type = 'WFERROR'. Despite this we are still receiving this error with the Workflow Notification Mailer.
Does anyone have an idea what is causing the component to shut down with this message? I would greatly appreciate any help with this issue that we are having.
Thank you, Greg
Message was edited by: GregTruta

Hi Greg,
Please see:
Users Suddently Stop Receiving Email Notifications (Doc ID 467516.1)
Error in log ~ The agent could not be found: ECX_INBOUND (Doc ID 1188056.1)
Thanks,
Hussein

Bit locker drive encryption failed due to power failer and hard disk corrupted

I ran Bitlocker drive ecryption drive D. My pc is windows 7 ultimate, while it was in progress of 1% due to power failer the encryption failed, when power resume the drive didn't showed the file format nor the size but it shows the size in disk management.
It showed like this in My computer
I do Have the recovery code password and back of recovery password so I ran the "manage-bde-_unlock D:-rp[my code ]
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I also connected the hardisk to mac but all othe partation showed but didn't showed the encrypted one.
I had lots of memorable picture and other backups so any one kindly help me to get out of this problem. Thanks for help

Hi,
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Bitlocker-repair (repair-bde) tool
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When you first restart your PC, have you seen any signs that indicate that the encryption is in process?
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Cannot send email from my Touch (connection to smtp server fails)

Hello,
I have a new iPod Touch with 1.1.4 and the January apps. I am having a problem setting the Mail application.
I am trying to connect to the IMAP/SMTP servers at my university. I am using the exact same settings and passwords I use on my laptop, which works fine. I can receive email fine on my Touch, but every time I try to send one it fails tellings me "the connection to the outgoing server smtp.myuniversity.edu failed".
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Thank you very much for your responses
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Hi
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operation/code Connect_DB_Payroll_Tax_Calc_US
key RFC_ERROR_SYSTEM_FAILURE
status
message See RFC trace file or SAP system log for more details
internal status
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Best Regards

Yes, it's correct.
I checked it's 8.0.
I think is a problem with the parameters under tf80server.bat.
SET
TF80_CONNECT_STRING=DSN=;UID=;PW
D=;
SET TF80_SCHEMA_NAME=.TF80
REM for SAP trace debugging, uncomment below & see file
errors.txt in gateway working directory
REM C:\BSI\TAXFACTORY\tf80serverdebug.exe %*
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C:\BSI\TAXFACTORY\tf80server.exe %*
I don't know what is the "ODBC_DSN_NAME"
I have the user, password, the database name...
Best Regards

Wf_notification mail_status failed

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