Number of copies with setCollated does not work if PageRange is not set

Question

I have a report which results are printed on 2 pages. If i set PrintReportOptions like below:
PrintReportOptions printOptions = new PrintReportOptions();
printOptions.setPrinterName( targetPrinter );
printOptions.setNumberOfCopies( 2 );
printOptions.setCollated( true );
printCntrl.printReport( printOptions );
I get ONLY one copy, other pages are not printed.  So instead of getting 2 x 2 pages with order 1,2 1,2 i am getting only 1,2 so it seems that number of copies is not interpreted.
When i  add a setup of a page range - everything works as excepted.
PrintReportOptions printOptions = new PrintReportOptions();
printOptions.setPrinterName( targetPrinter );
printOptions.setNumberOfCopies( 2 );
printOptions.setCollated( true );
PrintReportOptions.PageRange printPageRange = new PrintReportOptions.PageRange( 1,  2 );
printOptions.addPrinterPageRange( printPageRange );
printCntrl.printReport( printOptions );
But how can i find on how many pages report will be printed? - it's impossible. I thought that maybe i can set 100 as the upper limit of range but this doesn't work. The page range must be less or equal to the number of pages on which report will be printed.
When I am not using method setCollated or use it with false  report is printed on desired number of pages and with expected amount of copies.  ( in order 1,1 2,2 ) . Here is the code:
PrintReportOptions printOptions = new PrintReportOptions();
printOptions.setPrinterName( targetPrinter );
printOptions.setNumberOfCopies( 2 );
printOptions.setCollated( false );
printCntrl.printReport( printOptions );
I suspect that this is a bug of CR Java runtime. If so, when we may expect that it will be fixed?

Answer 1

Hello.
I tested with the latest version of the Crystal Report runtime libraries (version 12.2.211) and it works for me as expected.
What I would suggest is that you test your application using the latest version 12.2.211 and see if this resolves the problem.  Since it works for me on this latest version, I would expect that it would work for you as well.  The latest version can be found at the following link under the section "Runtime Libraries":
http://www.businessobjects.com/campaigns/forms/downloads/crystal/eclipse/datasave.asp
A direct link to the zip file that contains the runtime components can be obtained from the following link:
http://downloads.businessobjects.com/akdlm/crystalreportsforeclipse/2_0/crjava-runtime_12.2.211.zip
If you are still experiencing problems after using the 12.2.211 runtime components, then maybe it is the case that your printer driver is causing an issue.  The printer that I printed on is "HP Universal Printing PCL 5 (v5.1)".
I hope that updating the Crystal Reports runtime version to the latest resolves your problem.
Best of luck.
Regards.
- Robert