ODBC service problem on ColdFusion MX7

We just reinstalled ColdFusion MX7 on a Windows 2000 server.
This machine used to have an old version ColdFusion MX 6 on it, but
that has been uninstalled. There seem to be remenants from the
uninstallation left on the machine, but the MX version does not
appear in the add/remove programs list, or in the services list
anymore.
When attempting to use ODBC datasources, the following error
is encountered:
java.sql.SQLException: [Macromedia][SequeLink JDBC
Driver][SequeLink Server]The specified data source is not defined.
The root cause was that: java.sql.SQLException:
[Macromedia][SequeLink JDBC Driver][SequeLink Server]The specified
data source is not defined
If I go to edit or verify a ODBC source in the administrator,
the following error is returned:
The ColdFusion MX 7 ODBC Server service is not running or has
not been installed.
I have tried using the SequeLink Setup
CFServiceController.exe program to reinstall the ODBC services, but
every time it installs "ColdFusion MX ODBC Agent" and "ColdFusion
MX ODBC Server" it should be installing MX 7, not MX.
When it installs the wrong version, the services will not
start, instead they say the specified file cannot be found.
Any ideas?

Additional development, the server service is intermittently
crashing, resulting in messages like this one:
Server Error
The server encountered an internal error and was unable to
complete your request.
Could not connect to JRun Server.

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     at coldfusion.tagext.lang.IncludeTag.doStartTag(IncludeTag.java:343)
     at coldfusion.filter.CfincludeFilter.invoke(CfincludeFilter.java:65)
     at coldfusion.filter.ApplicationFilter.invoke(ApplicationFilter.java:210)
     at coldfusion.filter.RequestMonitorFilter.invoke(RequestMonitorFilter.java:51)
     at coldfusion.filter.PathFilter.invoke(PathFilter.java:86)
     at coldfusion.filter.ExceptionFilter.invoke(ExceptionFilter.java:50)
     at coldfusion.filter.ClientScopePersistenceFilter.invoke(ClientScopePersistenceFilter.java:2 8)
     at coldfusion.filter.BrowserFilter.invoke(BrowserFilter.java:38)
     at coldfusion.filter.GlobalsFilter.invoke(GlobalsFilter.java:38)
     at coldfusion.filter.DatasourceFilter.invoke(DatasourceFilter.java:22)
     at coldfusion.CfmServlet.service(CfmServlet.java:105)
     at coldfusion.bootstrap.BootstrapServlet.service(BootstrapServlet.java:78)
     at jrun.servlet.FilterChain.doFilter(FilterChain.java:86)
     at com.intergral.fusionreactor.filter.FusionReactorCoreFilter.doHttpServletRequest(FusionRea ctorCoreFilter.java:503)
     at com.intergral.fusionreactor.filter.FusionReactorCoreFilter.doFusionRequest(FusionReactorC oreFilter.java:337)
     at com.intergral.fusionreactor.filter.FusionReactorCoreFilter.doFilter(FusionReactorCoreFilt er.java:246)
     at com.intergral.fusionreactor.filter.FusionReactorFilter.doFilter(FusionReactorFilter.java: 121)
     at jrun.servlet.FilterChain.doFilter(FilterChain.java:94)
     at jrun.servlet.FilterChain.service(FilterChain.java:101)
     at jrun.servlet.ServletInvoker.invoke(ServletInvoker.java:91)
     at jrun.servlet.JRunInvokerChain.invokeNext(JRunInvokerChain.java:42)
     at jrun.servlet.JRunRequestDispatcher.invoke(JRunRequestDispatcher.java:257)
     at jrun.servlet.ServletEngineService.dispatch(ServletEngineService.java:527)
     at jrun.servlet.jrpp.JRunProxyService.invokeRunnable(JRunProxyService.java:204)
     at jrunx.scheduler.ThreadPool$DownstreamMetrics.invokeRunnable(ThreadPool.java:349)
     at jrunx.scheduler.ThreadPool$ThreadThrottle.invokeRunnable(ThreadPool.java:457)
     at jrunx.scheduler.ThreadPool$UpstreamMetrics.invokeRunnable(ThreadPool.java:295)
     at jrunx.scheduler.WorkerThread.run(WorkerThread.java:66)
    Thread Stack Trace
    Trace Time:   11:47:06.756 16-May-2013
    Request ID:   3375
    Script Name:  https://ecm.wvdrs.org/ecm/fms/index.cfm
    Started:      11:41:31.919 16-May-2013
    Exec Time:    334837ms
    Memory Used:  (8%)45,188KB
    Memory Free:  459,707KB
    Thread ID:    jrpp-203
    Priority:     5
    Hashcode:     11587838
    "jrpp-203" prio=5 tid=0x08faf5e8 nid=0x1d44 in Object.wait()
     at java.lang.Object.wait(Native Method)
     - waiting on <0x14680e08> (a java.lang.Object)
     at java.lang.Object.wait(Unknown Source)
     at coldfusion.runtime.report.Report.CheckOut(Report.java:656)
     - locked <0x14680e08> (a java.lang.Object)
     at coldfusion.runtime.report.Report.runReport(Report.java:214)
     at coldfusion.tagext.lang.ReportTag.doEndTag(ReportTag.java:467)
     at cfdsp_viewreport2ecfm918356850.runPage(D:\Inetpub\wwwroot\ecm\FMS\Authorizations\dsp_view report.cfm:47)
     at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:152)
     at coldfusion.tagext.lang.IncludeTag.doStartTag(IncludeTag.java:343)
     at coldfusion.runtime.CfJspPage._emptyTag(CfJspPage.java:1908)
     at cffbx_Switch2ecfm1729482829._factor20(D:\Inetpub\wwwroot\ecm\FMS\Authorizations\fbx_Switc h.cfm:378)
     at cffbx_Switch2ecfm1729482829._factor21(D:\Inetpub\wwwroot\ecm\FMS\Authorizations\fbx_Switc h.cfm:363)
     at cffbx_Switch2ecfm1729482829._factor34(D:\Inetpub\wwwroot\ecm\FMS\Authorizations\fbx_Switc h.cfm:354)
     at cffbx_Switch2ecfm1729482829._factor35(D:\Inetpub\wwwroot\ecm\FMS\Authorizations\fbx_Switc h.cfm:1)
     at cffbx_Switch2ecfm1729482829.runPage(D:\Inetpub\wwwroot\ecm\FMS\Authorizations\fbx_Switch. cfm:1)
     at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:152)
     at coldfusion.tagext.lang.IncludeTag.doStartTag(IncludeTag.java:343)
     at coldfusion.runtime.CfJspPage._emptyTag(CfJspPage.java:1908)
     at cffbx_fusebox30_CF502ecfm709174367._factor4(D:\Inetpub\wwwroot\ecm\FMS\fbx_fusebox30_CF50 .cfm:241)
     at cffbx_fusebox30_CF502ecfm709174367._factor5(D:\Inetpub\wwwroot\ecm\FMS\fbx_fusebox30_CF50 .cfm:1)
     at cffbx_fusebox30_CF502ecfm709174367.runPage(D:\Inetpub\wwwroot\ecm\FMS\fbx_fusebox30_CF50. cfm:1)
     at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:152)
     at coldfusion.tagext.lang.IncludeTag.doStartTag(IncludeTag.java:343)
     at coldfusion.runtime.CfJspPage._emptyTag(CfJspPage.java:1908)
     at cfindex2ecfm441293188.runPage(D:\Inetpub\wwwroot\ecm\FMS\index.cfm:94)
     at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:152)
     at coldfusion.tagext.lang.IncludeTag.doStartTag(IncludeTag.java:343)
     at coldfusion.filter.CfincludeFilter.invoke(CfincludeFilter.java:65)
     at coldfusion.filter.ApplicationFilter.invoke(ApplicationFilter.java:210)
     at coldfusion.filter.RequestMonitorFilter.invoke(RequestMonitorFilter.java:51)
     at coldfusion.filter.PathFilter.invoke(PathFilter.java:86)
     at coldfusion.filter.ExceptionFilter.invoke(ExceptionFilter.java:50)
     at coldfusion.filter.ClientScopePersistenceFilter.invoke(ClientScopePersistenceFilter.java:2 8)
     at coldfusion.filter.BrowserFilter.invoke(BrowserFilter.java:38)
     at coldfusion.filter.GlobalsFilter.invoke(GlobalsFilter.java:38)
     at coldfusion.filter.DatasourceFilter.invoke(DatasourceFilter.java:22)
     at coldfusion.CfmServlet.service(CfmServlet.java:105)
     at coldfusion.bootstrap.BootstrapServlet.service(BootstrapServlet.java:78)
     at jrun.servlet.FilterChain.doFilter(FilterChain.java:86)
     at com.intergral.fusionreactor.filter.FusionReactorCoreFilter.doHttpServletRequest(FusionRea ctorCoreFilter.java:503)
     at com.intergral.fusionreactor.filter.FusionReactorCoreFilter.doFusionRequest(FusionReactorC oreFilter.java:337)
     at com.intergral.fusionreactor.filter.FusionReactorCoreFilter.doFilter(FusionReactorCoreFilt er.java:246)
     at com.intergral.fusionreactor.filter.FusionReactorFilter.doFilter(FusionReactorFilter.java: 121)
     at jrun.servlet.FilterChain.doFilter(FilterChain.java:94)
     at jrun.servlet.FilterChain.service(FilterChain.java:101)
     at jrun.servlet.ServletInvoker.invoke(ServletInvoker.java:91)
     at jrun.servlet.JRunInvokerChain.invokeNext(JRunInvokerChain.java:42)
     at jrun.servlet.JRunRequestDispatcher.invoke(JRunRequestDispatcher.java:257)
     at jrun.servlet.ServletEngineService.dispatch(ServletEngineService.java:527)
     at jrun.servlet.jrpp.JRunProxyService.invokeRunnable(JRunProxyService.java:204)
     at jrunx.scheduler.ThreadPool$DownstreamMetrics.invokeRunnable(ThreadPool.java:349)
     at jrunx.scheduler.ThreadPool$ThreadThrottle.invokeRunnable(ThreadPool.java:457)
     at jrunx.scheduler.ThreadPool$UpstreamMetrics.invokeRunnable(ThreadPool.java:295)
     at jrunx.scheduler.WorkerThread.run(WorkerThread.java:66)
    Thread Stack Trace
    Trace Time:   11:47:06.756 16-May-2013
    Request ID:   3416
    Script Name:  https://ecm.wvdrs.org/ecm/fms/index.cfm
    Started:      11:42:08.853 16-May-2013
    Exec Time:    297903ms
    Memory Used:  (8%)42,401KB
    Memory Free:  462,494KB
    Thread ID:    jrpp-241
    Priority:     5
    Hashcode:     3455229
    "jrpp-241" prio=5 tid=0x0381be88 nid=0x3ec in Object.wait()
     at java.lang.Object.wait(Native Method)
     - waiting on <0x14680e08> (a java.lang.Object)
     at java.lang.Object.wait(Unknown Source)
     at coldfusion.runtime.report.Report.CheckOut(Report.java:656)
     - locked <0x14680e08> (a java.lang.Object)
     at coldfusion.runtime.report.Report.runReport(Report.java:214)
     at coldfusion.tagext.lang.ReportTag.doEndTag(ReportTag.java:467)
     at cfdsp_viewreport2ecfm918356850.runPage(D:\Inetpub\wwwroot\ecm\FMS\Authorizations\dsp_view report.cfm:47)
     at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:152)
     at coldfusion.tagext.lang.IncludeTag.doStartTag(IncludeTag.java:343)
     at coldfusion.runtime.CfJspPage._emptyTag(CfJspPage.java:1908)
     at cffbx_Switch2ecfm1729482829._factor20(D:\Inetpub\wwwroot\ecm\FMS\Authorizations\fbx_Switc h.cfm:378)
     at cffbx_Switch2ecfm1729482829._factor21(D:\Inetpub\wwwroot\ecm\FMS\Authorizations\fbx_Switc h.cfm:363)
     at cffbx_Switch2ecfm1729482829._factor34(D:\Inetpub\wwwroot\ecm\FMS\Authorizations\fbx_Switc h.cfm:354)
     at cffbx_Switch2ecfm1729482829._factor35(D:\Inetpub\wwwroot\ecm\FMS\Authorizations\fbx_Switc h.cfm:1)
     at cffbx_Switch2ecfm1729482829.runPage(D:\Inetpub\wwwroot\ecm\FMS\Authorizations\fbx_Switch. cfm:1)
     at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:152)
     at coldfusion.tagext.lang.IncludeTag.doStartTag(IncludeTag.java:343)
     at coldfusion.runtime.CfJspPage._emptyTag(CfJspPage.java:1908)
     at cffbx_fusebox30_CF502ecfm709174367._factor4(D:\Inetpub\wwwroot\ecm\FMS\fbx_fusebox30_CF50 .cfm:241)
     at cffbx_fusebox30_CF502ecfm709174367._factor5(D:\Inetpub\wwwroot\ecm\FMS\fbx_fusebox30_CF50 .cfm:1)
     at cffbx_fusebox30_CF502ecfm709174367.runPage(D:\Inetpub\wwwroot\ecm\FMS\fbx_fusebox30_CF50. cfm:1)
     at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:152)
     at coldfusion.tagext.lang.IncludeTag.doStartTag(IncludeTag.java:343)
     at coldfusion.runtime.CfJspPage._emptyTag(CfJspPage.java:1908)
     at cfindex2ecfm441293188.runPage(D:\Inetpub\wwwroot\ecm\FMS\index.cfm:94)
     at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:152)
     at coldfusion.tagext.lang.IncludeTag.doStartTag(IncludeTag.java:343)
     at coldfusion.filter.CfincludeFilter.invoke(CfincludeFilter.java:65)
     at coldfusion.filter.ApplicationFilter.invoke(ApplicationFilter.java:210)
     at coldfusion.filter.RequestMonitorFilter.invoke(RequestMonitorFilter.java:51)
     at coldfusion.filter.PathFilter.invoke(PathFilter.java:86)
     at coldfusion.filter.ExceptionFilter.invoke(ExceptionFilter.java:50)
     at coldfusion.filter.ClientScopePersistenceFilter.invoke(ClientScopePersistenceFilter.java:2 8)
     at coldfusion.filter.BrowserFilter.invoke(BrowserFilter.java:38)
     at coldfusion.filter.GlobalsFilter.invoke(GlobalsFilter.java:38)
     at coldfusion.filter.DatasourceFilter.invoke(DatasourceFilter.java:22)
     at coldfusion.CfmServlet.service(CfmServlet.java:105)
     at coldfusion.bootstrap.BootstrapServlet.service(BootstrapServlet.java:78)
     at jrun.servlet.FilterChain.doFilter(FilterChain.java:86)
     at com.intergral.fusionreactor.filter.FusionReactorCoreFilter.doHttpServletRequest(FusionRea ctorCoreFilter.java:503)
     at com.intergral.fusionreactor.filter.FusionReactorCoreFilter.doFusionRequest(FusionReactorC oreFilter.java:337)
     at com.intergral.fusionreactor.filter.FusionReactorCoreFilter.doFilter(FusionReactorCoreFilt er.java:246)
     at com.intergral.fusionreactor.filter.FusionReactorFilter.doFilter(FusionReactorFilter.java: 121)
     at jrun.servlet.FilterChain.doFilter(FilterChain.java:94)
     at jrun.servlet.FilterChain.service(FilterChain.java:101)
     at jrun.servlet.ServletInvoker.invoke(ServletInvoker.java:91)
     at jrun.servlet.JRunInvokerChain.invokeNext(JRunInvokerChain.java:42)
     at jrun.servlet.JRunRequestDispatcher.invoke(JRunRequestDispatcher.java:257)
     at jrun.servlet.ServletEngineService.dispatch(ServletEngineService.java:527)
     at jrun.servlet.jrpp.JRunProxyService.invokeRunnable(JRunProxyService.java:204)
     at jrunx.scheduler.ThreadPool$DownstreamMetrics.invokeRunnable(ThreadPool.java:349)
     at jrunx.scheduler.ThreadPool$ThreadThrottle.invokeRunnable(ThreadPool.java:457)
     at jrunx.scheduler.ThreadPool$UpstreamMetrics.invokeRunnable(ThreadPool.java:295)
     at jrunx.scheduler.WorkerThread.run(WorkerThread.java:66)
    Thread Stack Trace
    Trace Time:   11:47:06.756 16-May-2013
    Request ID:   3646
    Script Name:  https://ecm.wvdrs.org/ecm/fms/index.cfm
    Started:      11:46:12.916 16-May-2013
    Exec Time:    53840ms
    Memory Used:  (9%)50,379KB
    Memory Free:  454,516KB
    Thread ID:    jrpp-172
    Priority:     5
    Hashcode:     31620022
    "jrpp-172" prio=5 tid=0x03a45a10 nid=0xf70 in Object.wait()
     at java.lang.Object.wait(Native Method)
     - waiting on <0x14680e08> (a java.lang.Object)
     at java.lang.Object.wait(Unknown Source)
     at coldfusion.runtime.report.Report.CheckOut(Report.java:656)
     - locked <0x14680e08> (a java.lang.Object)
     at coldfusion.runtime.report.Report.runReport(Report.java:214)
     at coldfusion.tagext.lang.ReportTag.doEndTag(ReportTag.java:467)
     at cfdsp_viewreport2ecfm918356850.runPage(D:\Inetpub\wwwroot\ecm\FMS\Authorizations\dsp_view report.cfm:47)
     at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:152)
     at coldfusion.tagext.lang.IncludeTag.doStartTag(IncludeTag.java:343)
     at coldfusion.runtime.CfJspPage._emptyTag(CfJspPage.java:1908)
     at cffbx_Switch2ecfm1729482829._factor20(D:\Inetpub\wwwroot\ecm\FMS\Authorizations\fbx_Switc h.cfm:378)
     at cffbx_Switch2ecfm1729482829._factor21(D:\Inetpub\wwwroot\ecm\FMS\Authorizations\fbx_Switc h.cfm:363)
     at cffbx_Switch2ecfm1729482829._factor34(D:\Inetpub\wwwroot\ecm\FMS\Authorizations\fbx_Switc h.cfm:354)
     at cffbx_Switch2ecfm1729482829._factor35(D:\Inetpub\wwwroot\ecm\FMS\Authorizations\fbx_Switc h.cfm:1)
     at cffbx_Switch2ecfm1729482829.runPage(D:\Inetpub\wwwroot\ecm\FMS\Authorizations\fbx_Switch. cfm:1)
     at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:152)
     at coldfusion.tagext.lang.IncludeTag.doStartTag(IncludeTag.java:343)
     at coldfusion.runtime.CfJspPage._emptyTag(CfJspPage.java:1908)
     at cffbx_fusebox30_CF502ecfm709174367._factor4(D:\Inetpub\wwwroot\ecm\FMS\fbx_fusebox30_CF50 .cfm:241)
     at cffbx_fusebox30_CF502ecfm709174367._factor5(D:\Inetpub\wwwroot\ecm\FMS\fbx_fusebox30_CF50 .cfm:1)
     at cffbx_fusebox30_CF502ecfm709174367.runPage(D:\Inetpub\wwwroot\ecm\FMS\fbx_fusebox30_CF50. cfm:1)
     at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:152)
     at coldfusion.tagext.lang.IncludeTag.doStartTag(IncludeTag.java:343)
     at coldfusion.runtime.CfJspPage._emptyTag(CfJspPage.java:1908)
     at cfindex2ecfm441293188.runPage(D:\Inetpub\wwwroot\ecm\FMS\index.cfm:94)
     at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:152)
     at coldfusion.tagext.lang.IncludeTag.doStartTag(IncludeTag.java:343)
     at coldfusion.filter.CfincludeFilter.invoke(CfincludeFilter.java:65)
     at coldfusion.filter.ApplicationFilter.invoke(ApplicationFilter.java:210)
     at coldfusion.filter.RequestMonitorFilter.invoke(RequestMonitorFilter.java:51)
     at coldfusion.filter.PathFilter.invoke(PathFilter.java:86)
     at coldfusion.filter.ExceptionFilter.invoke(ExceptionFilter.java:50)
     at coldfusion.filter.ClientScopePersistenceFilter.invoke(ClientScopePersistenceFilter.java:2 8)
     at coldfusion.filter.BrowserFilter.invoke(BrowserFilter.java:38)
     at coldfusion.filter.GlobalsFilter.invoke(GlobalsFilter.java:38)
     at coldfusion.filter.DatasourceFilter.invoke(DatasourceFilter.java:22)
     at coldfusion.CfmServlet.service(CfmServlet.java:105)
     at coldfusion.bootstrap.BootstrapServlet.service(BootstrapServlet.java:78)
     at jrun.servlet.FilterChain.doFilter(FilterChain.java:86)
     at com.intergral.fusionreactor.filter.FusionReactorCoreFilter.doHttpServletRequest(FusionRea ctorCoreFilter.java:503)
     at com.intergral.fusionreactor.filter.FusionReactorCoreFilter.doFusionRequest(FusionReactorC oreFilter.java:337)
     at com.intergral.fusionreactor.filter.FusionReactorCoreFilter.doFilter(FusionReactorCoreFilt er.java:246)
     at com.intergral.fusionreactor.filter.FusionReactorFilter.doFilter(FusionReactorFilter.java: 121)
     at jrun.servlet.FilterChain.doFilter(FilterChain.java:94)
     at jrun.servlet.FilterChain.service(FilterChain.java:101)
     at jrun.servlet.ServletInvoker.invoke(ServletInvoker.java:91)
     at jrun.servlet.JRunInvokerChain.invokeNext(JRunInvokerChain.java:42)
     at jrun.servlet.JRunRequestDispatcher.invoke(JRunRequestDispatcher.java:257)
     at jrun.servlet.ServletEngineService.dispatch(ServletEngineService.java:527)
     at jrun.servlet.jrpp.JRunProxyService.invokeRunnable(JRunProxyService.java:204)
     at jrunx.scheduler.ThreadPool$DownstreamMetrics.invokeRunnable(ThreadPool.java:349)
     at jrunx.scheduler.ThreadPool$ThreadThrottle.invokeRunnable(ThreadPool.java:457)
     at jrunx.scheduler.ThreadPool$UpstreamMetrics.invokeRunnable(ThreadPool.java:295)
     at jrunx.scheduler.WorkerThread.run(WorkerThread.java:66)
    Thread Stack Trace
    Trace Time:   11:47:06.756 16-May-2013
    Request ID:   3649
    Script Name:  https://ecm.wvdrs.org/ecm/fms/index.cfm
    Started:      11:46:13.947 16-May-2013
    Exec Time:    52809ms
    Memory Used:  (9%)48,752KB
    Memory Free:  456,143KB
    Thread ID:    jrpp-236
    Priority:     5
    Hashcode:     6502586
    "jrpp-236" prio=5 tid=0x03a44760 nid=0x14f4 in Object.wait()
     at java.lang.Object.wait(Native Method)
     - waiting on <0x14680e08> (a java.lang.Object)
     at java.lang.Object.wait(Unknown Source)
     at coldfusion.runtime.report.Report.CheckOut(Report.java:656)
     - locked <0x14680e08> (a java.lang.Object)
     at coldfusion.runtime.report.Report.runReport(Report.java:214)
     at coldfusion.tagext.lang.ReportTag.doEndTag(ReportTag.java:467)
     at cfdsp_viewreport2ecfm918356850.runPage(D:\Inetpub\wwwroot\ecm\FMS\Authorizations\dsp_view report.cfm:47)
     at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:152)
     at coldfusion.tagext.lang.IncludeTag.doStartTag(IncludeTag.java:343)
     at coldfusion.runtime.CfJspPage._emptyTag(CfJspPage.java:1908)
     at cffbx_Switch2ecfm1729482829._factor20(D:\Inetpub\wwwroot\ecm\FMS\Authorizations\fbx_Switc h.cfm:378)
     at cffbx_Switch2ecfm1729482829._factor21(D:\Inetpub\wwwroot\ecm\FMS\Authorizations\fbx_Switc h.cfm:363)
     at cffbx_Switch2ecfm1729482829._factor34(D:\Inetpub\wwwroot\ecm\FMS\Authorizations\fbx_Switc h.cfm:354)
     at cffbx_Switch2ecfm1729482829._factor35(D:\Inetpub\wwwroot\ecm\FMS\Authorizations\fbx_Switc h.cfm:1)
     at cffbx_Switch2ecfm1729482829.runPage(D:\Inetpub\wwwroot\ecm\FMS\Authorizations\fbx_Switch. cfm:1)
     at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:152)
     at coldfusion.tagext.lang.IncludeTag.doStartTag(IncludeTag.java:343)
     at coldfusion.runtime.CfJspPage._emptyTag(CfJspPage.java:1908)
     at cffbx_fusebox30_CF502ecfm709174367._factor4(D:\Inetpub\wwwroot\ecm\FMS\fbx_fusebox30_CF50 .cfm:241)
     at cffbx_fusebox30_CF502ecfm709174367._factor5(D:\Inetpub\wwwroot\ecm\FMS\fbx_fusebox30_CF50 .cfm:1)
     at cffbx_fusebox30_CF502ecfm709174367.runPage(D:\Inetpub\wwwroot\ecm\FMS\fbx_fusebox30_CF50. cfm:1)
     at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:152)
     at coldfusion.tagext.lang.IncludeTag.doStartTag(IncludeTag.java:343)
     at coldfusion.runtime.CfJspPage._emptyTag(CfJspPage.java:1908)
     at cfindex2ecfm441293188.runPage(D:\Inetpub\wwwroot\ecm\FMS\index.cfm:94)
     at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:152)
     at coldfusion.tagext.lang.IncludeTag.doStartTag(IncludeTag.java:343)
     at coldfusion.filter.CfincludeFilter.invoke(CfincludeFilter.java:65)
     at coldfusion.filter.ApplicationFilter.invoke(ApplicationFilter.java:210)
     at coldfusion.filter.RequestMonitorFilter.invoke(RequestMonitorFilter.java:51)
     at coldfusion.filter.PathFilter.invoke(PathFilter.java:86)
     at coldfusion.filter.ExceptionFilter.invoke(ExceptionFilter.java:50)
     at coldfusion.filter.ClientScopePersistenceFilter.invoke(ClientScopePersistenceFilter.java:2 8)
     at coldfusion.filter.BrowserFilter.invoke(BrowserFilter.java:38)
     at coldfusion.filter.GlobalsFilter.invoke(GlobalsFilter.java:38)
     at coldfusion.filter.DatasourceFilter.invoke(DatasourceFilter.java:22)
     at coldfusion.CfmServlet.service(CfmServlet.java:105)
     at coldfusion.bootstrap.BootstrapServlet.service(BootstrapServlet.java:78)
     at jrun.servlet.FilterChain.doFilter(FilterChain.java:86)
     at com.intergral.fusionreactor.filter.FusionReactorCoreFilter.doHttpServletRequest(FusionRea ctorCoreFilter.java:503)
     at com.intergral.fusionreactor.filter.FusionReactorCoreFilter.doFusionRequest(FusionReactorC oreFilter.java:337)
     at com.intergral.fusionreactor.filter.FusionReactorCoreFilter.doFilter(FusionReactorCoreFilt er.java:246)
     at com.intergral.fusionreactor.filter.FusionReactorFilter.doFilter(FusionReactorFilter.java: 121)
     at jrun.servlet.FilterChain.doFilter(FilterChain.java:94)
     at jrun.servlet.FilterChain.service(FilterChain.java:101)
     at jrun.servlet.ServletInvoker.invoke(ServletInvoker.java:91)
     at jrun.servlet.JRunInvokerChain.invokeNext(JRunInvokerChain.java:42)
     at jrun.servlet.JRunRequestDispatcher.invoke(JRunRequestDispatcher.java:257)
     at jrun.servlet.ServletEngineService.dispatch(ServletEngineService.java:527)
     at jrun.servlet.jrpp.JRunProxyService.invokeRunnable(JRunProxyService.java:204)
     at jrunx.scheduler.ThreadPool$DownstreamMetrics.invokeRunnable(ThreadPool.java:349)
     at jrunx.scheduler.ThreadPool$ThreadThrottle.invokeRunnable(ThreadPool.java:457)
     at jrunx.scheduler.ThreadPool$UpstreamMetrics.invokeRunnable(ThreadPool.java:295)
     at jrunx.scheduler.WorkerThread.run(WorkerThread.java:66)
    Thread Stack Trace
    Trace Time:   11:47:06.756 16-May-2013
    Request ID:   3716
    Script Name:  https://ecm.wvdrs.org/ecm/case/case.cfm?form=actionComment&amp;CID=107559
    Started:      11:47:06.303 16-May-2013
    Exec Time:    453ms
    Memory Used:  (9%)45,923KB
    Memory Free:  458,972KB
    Thread ID:    jrpp-160
    Priority:     5
    Hashcode:     23728670
    "jrpp-160" prio=5 tid=0x039a4620 nid=0x19b0 runnable
     at java.net.SocketInputStream.socketRead0(Native Method)
     at java.net.SocketInputStream.read(Unknown Source)
     at macromedia.jdbc.sqlserver.SQLServerByteOrderedDataReader.readPacketIntoPrimaryBuffer(Unkn own Source)
     at macromedia.jdbc.sqlserver.SQLServerByteOrderedDataReader.receive(Unknown Source)
     at macromedia.jdbc.sqlserver.tds.TDSRequest.receive(Unknown Source)
     at macromedia.jdbc.sqlserver.tds.TDSExecuteRequest.submitRequest(Unknown Source)
     at macromedia.jdbc.sqlserver.SQLServerImplStatement.execute(Unknown Source)
     at macromedia.jdbc.base.BaseStatement.commonExecute(Unknown Source)
     at macromedia.jdbc.base.BaseStatement.executeInternal(Unknown Source)
     at macromedia.jdbc.base.BaseStatement.execute(Unknown Source)
     - locked <0x10ae36c8> (a macromedia.jdbc.sqlserver.SQLServerConnection)
     at coldfusion.server.j2ee.sql.JRunStatement.execute(JRunStatement.java:212)
     at coldfusion.sql.Executive.executeQuery(Executive.java:705)
     at coldfusion.sql.Executive.executeQuery(Executive.java:638)
     at coldfusion.sql.Executive.executeQuery(Executive.java:599)
     at coldfusion.sql.SqlImpl.execute(SqlImpl.java:236)
     at coldfusion.tagext.sql.QueryTag.doEndTag(QueryTag.java:498)
     at cfactionComment2ecfm627287827.runPage(D:\Inetpub\wwwroot\ecm\Case\actionComment.cfm:26)
     at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:152)
     at coldfusion.tagext.lang.IncludeTag.doStartTag(IncludeTag.java:343)
     at coldfusion.runtime.CfJspPage._emptyTag(CfJspPage.java:1908)
     at cfcase2ecfm50633854._factor20(D:\Inetpub\wwwroot\ecm\Case\case.cfm:715)
     at cfcase2ecfm50633854._factor21(D:\Inetpub\wwwroot\ecm\Case\case.cfm:242)
     at cfcase2ecfm50633854.runPage(D:\Inetpub\wwwroot\ecm\Case\case.cfm:1)
     at coldfusion.runtime.CfJspPage.invoke(CfJspPage.java:152)
     at coldfusion.tagext.lang.IncludeTag.doStartTag(IncludeTag.java:343)
     at coldfusion.filter.CfincludeFilter.invoke(CfincludeFilter.java:65)
     at coldfusion.filter.ApplicationFilter.invoke(ApplicationFilter.java:210)
     at coldfusion.filter.RequestMonitorFilter.invoke(RequestMonitorFilter.java:51)
     at coldfusion.filter.PathFilter.invoke(PathFilter.java:86)
     at coldfusion.filter.ExceptionFilter.invoke(ExceptionFilter.java:50)
     at coldfusion.filter.ClientScopePersistenceFilter.invoke(ClientScopePersistenceFilter.java:2 8)
     at coldfusion.filter.BrowserFilter.invoke(BrowserFilter.java:38)
     at coldfusion.filter.GlobalsFilter.invoke(GlobalsFilter.java:38)
     at coldfusion.filter.DatasourceFilter.invoke(DatasourceFilter.java:22)
     at coldfusion.CfmServlet.service(CfmServlet.java:105)
     at coldfusion.bootstrap.BootstrapServlet.service(BootstrapServlet.java:78)
     at jrun.servlet.FilterChain.doFilter(FilterChain.java:86)
     at com.intergral.fusionreactor.filter.FusionReactorCoreFilter.doHttpServletRequest(FusionRea ctorCoreFilter.java:503)
     at com.intergral.fusionreactor.filter.FusionReactorCoreFilter.doFusionRequest(FusionReactorC oreFilter.java:337)
     at com.intergral.fusionreactor.filter.FusionReactorCoreFilter.doFilter(FusionReactorCoreFilt er.java:246)
     at com.intergral.fusionreactor.filter.FusionReactorFilter.doFilter(FusionReactorFilter.java: 121)
     at jrun.servlet.FilterChain.doFilter(FilterChain.java:94)
     at jrun.servlet.FilterChain.service(FilterChain.java:101)
     at jrun.servlet.ServletInvoker.invoke(ServletInvoker.java:91)
     at jrun.servlet.JRunInvokerChain.invokeNext(JRunInvokerChain.java:42)
     at jrun.servlet.JRunRequestDispatcher.invoke(JRunRequestDispatcher.java:257)
     at jrun.servlet.ServletEngineService.dispatch(ServletEngineService.java:527)
     at jrun.servlet.jrpp.JRunProxyService.invokeRunnable(JRunProxyService.java:204)
     at jrunx.scheduler.ThreadPool$DownstreamMetrics.invokeRunnable(ThreadPool.java:349)
     at jrunx.scheduler.ThreadPool$ThreadThrottle.invokeRunnable(ThreadPool.java:457)
     at jrunx.scheduler.ThreadPool$UpstreamMetrics.invokeRunnable(ThreadPool.java:295)
     at jrunx.scheduler.WorkerThread.run(WorkerThread.java:66)

    sunil106 wrote:
    > How can I backup coldfusion mx7 configuration and data
    sources?
    The datasources depends on the type, most databases have
    dedicated tools
    for backups. For CF configuration I do a nightly filesystem
    backup of
    all files with the following extensions:
    *.xml
    *.properties
    *.config
    Jochem
    Jochem van Dieten
    Adobe Community Expert for ColdFusion

  • Coldfusion MX7 Updater 2

    I am running the J2EE configuration for Coldfusion MX7 on
    Solaris 10. I'm trying to run the updater as instructed at
    http://www.adobe.com/support/documentation/en/coldfusion/mx702/cf702_install.html#j2ee
    Under Task 4: update a ColdFusion MX 7.01 EAR or WAR file,
    here are the instructions:
    1. Start the ColdFusion MX 7 Updater 2 installation program
    and follow the instructions in the wizard.
    2. On the Configure Installation page, select the J2EE
    configuration (EAR/WAR file) option and select either EAR or WAR
    file.
    Here's the problem, when I start the installer, on the
    Configure Installation page, the only choices I get are Server
    Configuration and Multiserver Configuration. Thats it. No J2EE
    choice. Anyone else upgrade to 7.0.2 who is using a j2ee
    deployment?
    [email protected]

    It sounds like you may have the full installer for 7.02 and
    not the updater. The solaris updater is
    coldfusion-70-updater2-sol.bin. Is that what you have? If not
    download it from
    here.

  • ColdFusion MX7 Developer version - A License Exception has been thrown

    Hi,
    I'm currently evaluating ColdFusion MX7 (it has become
    Developer) for our future web application plaform. I have CF on my
    testing server (win2003) and Dreamweaver on my workstation. This
    morning I got 'A License Exception has been thrown' and checked my
    ip of my workstation. It is different from the one the error page
    stated. I guess DHCP server gave me a new ip address, which rarely
    happens. I refleshed the site information in DW but CF thought I'm
    out of range. What should I do to solve the problem? Here is the
    real error message.
    "You tried to access the developer edition from a disallowed
    IP (xxx.xxx.xxx.xx8). The developer edition can only be accessed
    from 127.0.0.1 and two additional IP addresses. The additional IP
    addresses are: xxx.xxx.xxx.xx2,xxx.xxx.xxx.xx0 "
    Please help. Thanks.
    ****

    restart CF (only way to reset the IP list in CF)
    OR make your IP static
    HTH
    Tim Carley
    www.recfusion.com
    [email protected]

  • Could not generate stub objects for web service invocation in ColdFusion

    I was able to call the services on the development box - windows server without any problem at all, everything was working fine but the moment i uploaded to a linux box production server I get this error. "Could not generate stub objects for web service invocation in ColdFusion"
    What could be the cause of this problem, i have googled a lot but no solution yet any ideas.

    Let me make it simple:
    1. Server A is our development server.- hosted inhouse with coldfusion installed.
    2. Server B is our production server - a linux server with coldfusion installed hosted on the internet
    3. Server C is a third party server containing the webservice - this is a windows server with .net
    coldfusion is installed on Server A, the code works here and can connect to server C without any problem. It gets the required respone
    but when the code was uploaded to server c it gives the error when we run it.
    now i tried just a simple code which works fine on server A below:
    <cfinvoke webservice="http://www.webservicex.net/CurrencyConvertor.asmx?WSDL" method="ConversionRate" returnvariable="ConversionRateResult">
        <cfinvokeargument name="FromCurrency" value="EUR" />
        <cfinvokeargument name="ToCurrency" value="USD" />
    </cfinvoke>
    <cfdump var="#ConversionRateResult#" />
    But when i uploaded it to server C: it returns the error
    Cannot generate stub objects for web service invocation.
    Name: http://www.webservicex.net/CurrencyConvertor.asmx?WSDL. WSDL: http://www.webservicex.net/CurrencyConvertor.asmx?WSDL. java.io.FileNotFoundException: /opt/coldfusion8/stubs/WS728929035/NET/webserviceX/www/Currency.java (No such file or directory) It is recommended that you use a web browser to retrieve and examine the requested WSDL document to ensure it is correct. If the requested WSDL document cannot be retrieved or is dynamically generated, it is likely that the target web service has programming errors.
    The error occurred in /home/works/public_html/currency.cfm: line 7
    5 :     <cfinvokeargument name="FromCurrency" value="EUR" />
    6 :
    7 :     <cfinvokeargument name="ToCurrency" value="USD" />
    8 :
    9 : </cfinvoke>
    Now if you try the preceeding code on a windows environment  it works fine but the moment you put in the in the linux environment it generates this error
    I feel that the error may actually be :
    java.io.FileNotFoundException: /opt/coldfusion8/stubs/WS728929035/NET/webserviceX/www/Currency.java (No such file or directory)
    but i am clueless as to what to do next
    Ok so I tried the wget command on the linux
    this is what i got
    -bash-3.2# wget http://www.webservicesx.net/CurrencyConvertor.asmx?WDSL
    --2011-07-02 23:23:42--  http://www.webservicesx.net/CurrencyConvertor.asmx?WDSL
    Resolving www.webservicesx.net... 216.8.179.25
    Connecting to www.webservicesx.net|216.8.179.25|:80... connected.
    HTTP request sent, awaiting response... 403 Forbidden
    2011-07-02 23:23:43 ERROR 403: Forbidden.

  • Can't re-add printer after removing from eprint center - 'Web Services Problem'

    I have an HP Photosmart Premium C310 series printer (Model Number CN503B) which I have been using with ePrint for about 18 months. Aside from intermittent issues it has worked, I use a chromebook most of the time so rely on the ePrint option via Google Cloud Print.
    Last week it stopped working, with every job in the list showing as cancelled. Following advice on the forum I removed the email address of the printer from the eprint center. I thought it would then be simple to add the printer back. However, I have been unable to connect the printer to the web service so I cannot create the code I need to add the printer back.
    STEPS TO REPRODUCE:
    1. Factory reset printer settings
    2. Factory reset network settings
    3. Restart printer and Reboot router
    3. Settings -> Network -> Wireless Setup Wizard
    4. Choose correct SSID, enter password for WPA
    5. ‘Connected to Network’
    6. Settings -> Web -> Enable Web Services
    7. ‘Accept terms’ screen -> Accept
    8. ‘Checking for product updates’ screen shows briefly then returns to 'accept terms' screen
    9. Next it makes a ping sound and shows ‘Web Services Problem’ ‘Problem connecting to Web Services Server’, it then pings again a few seconds later (which ties in with what I see in the network logs as a second attempt)
    10. Log on to printer via web interface and set IP address of printer to manual IP outside DHCP range (as advice on other threads in this forum). Check DNS setting valid (same as gateway server which all other devices on network are also using successfully as DNS)
    11. Repeat steps 6 and 7 - still same error message
    I consider myself technically savvy and have followed all advice I can find on this forum including the following:
    1. reverting to printer and network defaults
    2. rebooting router
    3. assigning static IP address to printer outside of DHCP range of router
    4. connecting to printer via web interface and setting DNS to variously: same as gateway, google DNS (8.8.8.8), ISP DNS
    5. adjusting firewall settings on router to explicitly allow and log outbound connection on the HP ports (already had a rule allowing all outbound connections)
    As mentioned, the printer worked fine with ePrint previously so I suspect the ePrint server is rejecting a request from my printer for some reason, maybe because there is old / corrupt  data on the server regarding my specific printer.
    I’m logging outbound traffic from the printer and here are what the router logs show me (printer IP replaced with 192.168.x.x below, even though it is not public )
    Thu, 2013-04-11 09:13:42 - TCP Packet - Source:192.168.x.x, 36475 Destination:15.201.202.81,80 - [HTTP rule match]
    Thu, 2013-04-11 09:13:43 - TCP Packet - Source:192.168.x.x, 51463 Destination:15.201.224.79,443 - [HTTPS rule match]
    Thu, 2013-04-11 09:13:44 - TCP Packet - Source:192.168.x.x, 53044 Destination:15.201.224.79,443 - [HTTPS rule match]
    Thu, 2013-04-11 09:13:44 - TCP Packet - Source:192.168.x.x, 51463 Destination:15.201.224.79,443 - [HTTPS rule match]
    Thu, 2013-04-11 09:13:44 - TCP Packet - Source:192.168.x.x, 53044 Destination:15.201.224.79,443 - [HTTPS rule match]
    Thu, 2013-04-11 09:13:51 - TCP Packet - Source:192.168.x.x, 64270 Destination:15.201.224.79,443 - [HTTPS rule match]
    Looks like both are HP sites: first is 'g4t2674.houston.hp.com' and the second secure one is ‘registration-pro-site2eprint.houston.hp.com’ which sound likely to be correct. That suggests the DNS is working but that the registration server doesn’t like the request for some reason.
    I had the printer registered for Google Cloud Print but I have now deleted that also and it doesn’t seem to have made any difference (assume it just formats and forwards to the HP ePrint email anyway).
    One hack that sheds some further light is to switch off wifi on the printer and then switch on ePrint. Eprint gives an error but stays set as 'on'. When I then switch wifi back on I can then at least check for product updates (it tells me I have the latest product updates). However, web services are still a 'no go'. Network traffic for that product update exchange looks like this:
    Thu, 2013-04-11 10:14:51 - TCP Packet - Source:192.168.x.x,63960 Destination:2.16.226.12,443 - [Any(ALL) rule match]
    Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,63938 Destination:15.240.238.56,80 - [Any(ALL) rule match]
    Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,63960 Destination:2.16.226.12,443 - [Any(ALL) rule match]
    Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
    Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,63938 Destination:15.240.238.56,80 - [Any(ALL) rule match]
    Thu, 2013-04-11 10:15:00 - TCP Packet - Source:192.168.x.x,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
    Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,63960 Destination:2.16.226.12,443 - [Any(ALL) rule match]
    Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,63938 Destination:15.240.238.56,80 - [Any(ALL) rule match]
    Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
    Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x,63938 Destination:15.240.238.56,80 - [Any(ALL) rule match]
    Thu, 2013-04-11 10:15:01 - TCP Packet - Source:192.168.x.x ,39054 Destination:2.16.226.12,443 - [Any(ALL) rule match]
    So clearly the printer can communicate to those servers well enough to find it has the latest firmware. 
    I realise this is a lot of information but hopefully some of it is helpful for troubleshooting.
    Thank you in advance for any help!

    The issue disappeared this weekend. I didn't change anything so it must have been something server side. I notice others with the same issue have also seen it resolved.
    Thanks to all those who contributed and tried to help out. Although disappointed I went for a long time without ePrint I'm glad that action was apparently taken to resolve in the end.

  • File Proxy Service Problem on errors

    In continuation of this thread...
    File Proxy Service Problem on errors
    We are now facing two problems.
    1.The proxy service is executed twice
    2.File is getting moved to error directory with prefixed file names which we are not able to retrieve and use in the notification email.
    Not sure how to fix :(

    1.The proxy service is executed twice Check if this is due to transaction timeout issue as discussed here. Re: OSB File polling working twice with the same file
    2.File is getting moved to error directory with prefixed file names which we are not able to retrieve and use in the notification email.I am not sure wehther you have any option here. You can check with support. Alternatively can raise notification mail with the timestamp and some file/business identifier from the file. The support person can then open the file from error directory to verify the file/business id in the file or educate the support user that the files will have a prefix

  • Urgent::using ColdFusion MX7 in Internet Explorer 7.0

    please help..
    Can someone please tell me whether there are any issues in displaying applications developed using ColdFusion MX7 in Internet Explorer 7.0

    Please see following link hope may be useful to you:
    http://corfield.org/blog/index.cfm/do/blog.entry/entry/IE_Update_and_ColdFusion_MX_7
    Thanks.

  • How to integrate java into coldfusion MX7

    I am beginner and taking training in coldfusion since 2
    months.I want to know how to integrate java into coldfusion
    MX7.

    You might take a look at this doc -
    http://livedocs.macromedia.com/coldfusion/7/htmldocs/00001557.htm
    HTH,
    Anne Sandstrom
    Senior Technical Writer
    ColdFusion
    Adobe Systems, Inc.

  • Customer Service Problems

    After fighting with Verizon customer service over two service issues without any possibility of resolution I am canceling my account. 
    I’m doing this reluctantly because as a long-term shareholder of Verizon I would like to see the company succeed and keep profitable.  Yet I am appalled by the cavalier, disrespectful, obstructionist treatment from your staff in dealing with customer service problems.  When you were just the telephone company and operated as a monopoly in a regulated industry, you had to take customer issues seriously.   Now that you are an unregulated telecommunications giant it seems that you don’t feel the need to respond to your customers.  Someone in your company needs to hear this and put a stop to these destructive business practices. 
    In brief, the first issue involved arranging a service call for interruption of internet service.  The entire process kept me on the phone for a total of 3 hours over several days.  I have given up my land line and use a cell phone exclusively.  Verizon’s communication systems and staffing levels caused me to wait on hold for 10-15 for each person that I spoke to. Then each conversation averaged 10 minutes.   In addition, I was transferred to different departments but  I did not understand the reason for the transfers.  Then the pattern of hold-talk-transfer began again.  Several times my calls were dropped necessitating more repeats of the hold-talk-transfer pattern.  Some of your staff were South Asian and they either garbled or misunderstood English, thus prolonging the conversation beyond the average of 10 minutes.    During that time I incurred cell phone charges of $.45/ minute.   
    After the service was restored I called Verizon customer service and asked for a service credit to compensate me for those out-of-pocket expenses over and above 30 minutes which I consider to be a reasonable amount of time to arrange a service call.  They denied any responsibility for the amount of time it took to arrange the service call or the amount of time to complain about their service.  I was not happy with the outcome so I requested to speak with someone who was a decision maker and had authority to negotiate a settlement.  I also asked to have them communicate with me through email.  I was told that communicating through email was not possible.  These calls followed the same pattern of hold-talk-transfer averaging 30 minutes each.  I repeated myself to 3 or 4 people who wrote down my complaint before I got to a manager who had decision making authority.  The manager denied any responsibility for the amount of time it took to arrange the service call and would not authorize a service credit.  
    The second issue involved billing.  I signed up for auto-pay to have my monthly bill deducted directly from my bank account.  Verizon’s computer system deducted the bill twice, overdrawing my account.  I incurred a bank overcharge fee.   The same pattern of hold-talk-transfer began for this complaint as well.  The customer service staff refused to take responsibility for this error as well.  Their solution required me to spend more time and incur extra expenses.  I had to repeat myself to 3 or 4 complaint takers before I reached the same manager who denied my first request.  He denied any responsibility for this billing problem too.    I had to have my bank retrieve the money under a fraud compliant.
    Verizon is one of the largest *communications* corporations in the world.  If your internal systems can't handle customer service calls in a reasonable amount of time, then there is a problem.  If your customer service staff is unwilling to take responsibility for such inadequacies and solve the issues that emerge from them, then there is a problem.  If a customer has to contact the CEO of the company to try to resolve two service related issues, then there is a problem.  When all of those actions prove inadequate, then there is a *communications* problem.
    Customer service has flagged my account and put me down as a “problem” customer.  Instead of offering even a token settlement, they are prepared to stonewall me by maintaining that the company is just not at fault and that they tried to solve the problems but I wouldn’t cooperate or accept their solutions.   Early on in the process, if someone told me that Verizon messed up just a little, but still couldn’t compensate me, I would have accepted that, albeit reluctantly, and dropped the matter.
    This is not the way I do business and I resent it when others don’t feel the need to honor any kind of code.  I grew up working in my family’s retail liquor store.  From the time I was a kid I learned four customer service lessons that I’ve carried over into my adult life:
    Admit when you are wrong and try to make up for the mistake.
    Never argue with a customer over small things.
    Listen to the compliant and don’t just dismiss it out-of-hand
    Try to make things right even though you may not be directly responsible for problem.
    For my two problems, Verizon customer service staff didn’t even come close to following these common sense rules.   I’ve learned that if you ask their customer service people they will repeat back to you some type of business code that they say they operate under.  But their behavior tells a different story.
    Unfortunately when I spoke with {edited for privacy} of the Executive Presidential Appeals office, I was taken somewhat aback by his manner and demeanor, which was coarse and inappropriate for a customer service discussion, and which I found personally offensive.  He and members of his staff agreed to send me emails specifying which part of the Terms of Service they based their decisions on.  To date I have not received the communications they promised.
    Is this the image of your company that you want the public to see? Are you willing to just shrug off these complaints as an isolated case that is too small to concern yourself about?  I’m afraid the answer will be yes.  Not only do you feel that you are too big to fail, but you are too big to care.   Customer service means solving problems not manufacturing bad will and resentment.  
    My purpose in writing this note has been twofold: to make one last effort to solve my problem and to hope that someone will take note about the issues about customer service practices that are harmful to the company. I'd be happy to speak with someone with real authority to deal
    with my issues but have no interest in repeating my past experiences.
    It's too bad that this had to happen since the solution could have been so easy and simple.
    I plan to publish some form of this letter and distribute it to the public. 
    Solved!
    Go to Solution.

    Therefore, I request to please clear this unacceptable due balance, and contact Experian to removed and clarified the mistake in my credit report. 
    RE:  Cancellation fee charged on internet DSL service charged by mistake. {edited for privacy}
    A $65 balance remain for a cancellation fee on internet DSL service, by Verizon New York mistake.
    In February of 2010, I set up my phone and TV in a vacation plan but keep my internet service active. After a month I had a vacation plan, suddenly without notification, my internet service was suspended and a cancellation fee was issued.
    My final statement was $ 24.47. I cleared a check from Verizon.
    I contacted Verizon online to request connect my internet service and discuss the issue on the cancellation fee. The response was that I should pay the internet cancellation fee, and paid a new activation.
    After fighting with Verizon customer service over the unacceptable fee charge service issue without any possibility of resolution I cancel my home phone which was in a vacation plan. 
     Later I kept receiving the statement with this cancellation fee every month. I called and discussed the issue more than 6 times during the next 6 months, The entire process kept me on the phone for a total of 2 hours over several months. The costumer representatives responded that the issue was in an investigation.
    Later,  a Collector company start chasing me to get the $65 paid. Phone number: {edited for privacy}, Inclusive, they made an offer to reduce the amount if I accept to pay or contact Verizon to request a clarification.
    By the end of the year, I contacted Verizon costumer services one more time but the representative stated that the account is not visible anymore.
    Convinced that the problem on this account was resolved, the second week of November, I called Verizon to reestablish my account with a new home phone number and Internet DSL connection.
    The answer was that  following Verizon policy I was unable to get a new account if a balance remain.
    After I explained the events, a manager (non-identified) who spoke to me by phone told me that Verizon will investigate the issue and I should wait for approval.
    On November 16, my account was confirmed approved and clear of debt, therefore, Verizon welcome me back with Home phone and internet DSL Service and confirmation on my online registration.
    New number:{edited for privacy} ; Email:{edited for privacy}
    Also, during the months of January and February 2010, Verizon New York, made other charges mistakes in my account (See details below) that have been resolved with an apologize and a refund.
    Events that prove the lack of training and support Verizon customer and billing service have.
    Chronology of the emails exchanged between Verizon Ecenter and myself after I requested investigation with the charges.
    01/10/10   I have contacted Verizon customer support regarding of a mistake in my internet service statement.Tracking # 430824. Reference: Duplicate charges for Internet Security suites service.
    1/12/10 Verizon eCenter responded. Angela. ' Apologized for the inconvenience. 'The cancellation and credit will appear on the next bill'.
    2/08/10 Verizon eCenter responded. Cheniqua. 'I have issued a credit of $6.52 for a Verizon internet security suite charges'; your internet charges
    2/04/10 I have contacted Verizon customer support in regard of clarification in my Direct TV  statement.
    Tracking # {edited for privacy}. Reference: Balance from Direct TV due to my recently requesting vacation plan.
    2/06/10 Verizon eCenter responded (John) Verizon Bill statement: February 26 = $6,73 paid
    2/06/10 I have contacted Verizon customer support in regard of a mistake in my home phone statement.
    Reference: By mistake, international fee in my home phone (inactive line/vacation plan) was charged.
    Tracking # {edited for privacy}
    2/08/10 Verizon eCenter responded. (Linnette) 'I apologize for the error'. 
    A credit for the international plan has been applied to your account and will appear on the next statement.'
    2/08/10 Verizon eCenter responded (Cheniqua) 'The regional essential calling plan does not qualify for a discount during vacation suspension. Which prove that my home phone was in a vacation plan.
     2/15/10 I have contacted Verizon customer support in regard of a non-notified, neither requested suddenly suspension on my internet DSL service and charged a cancellation fee for this suspension.
    Tracking # {edited for privacy}
    2/16/10 Verizon eCenter responded (Michael)  I am sorry for the inconvenience you have experienced. 
    Please contact our Consumer Sales and Solutions Center directly at 1-800-Verizon or (800) 837-4966 
    Monday through Friday between 8:00 AM to 6:00 PM Local Time. 
    2/16/10 Verizon eCenter (Sue)  responded : I am sorry for the inconvenience you have experienced. 
    I understand your frustration and concern regarding canceling your internet service in error. In order to provide you with the best customer service, please contact our Consumer DSL Sales and Solutions department directly at (800) 567-6789 and a representative will be happy to assist you.
    I stand on my decision of not pay for someone else mistakes.
    Your actions have damaged my integrity as a good costumer and citizenship.
    Without doubt after this problem get clearly resolved, you will lose this good costumer, get a negative feedback and I am planning to publish this letter at every web forum available.

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