Offce 2013 package components question

what are the items in the Office Package: Internet Explorer, Notepad...
--- When you hit a wrong note its the next note that makes it good or bad. --- Miles Davis

They are probably just file associations, e.g. to open XML files in Internet Explorer and Notepad. The configuration files will tell you exactly what file extensions are linked to those applications.
Don't worry, Notepad and IE are not bundled in with the package!
Dan Gough - UK App-V MVP
Blog: packageology.com
Twitter: @packageologist
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Hello there, I am creating a database of all our companies press contacts. I would like to create a form that would act as the front end and feed the database which is obviously the back end. The database is in Access 2013. My question is to whether this

Hello there, I am creating a database of all our companies press contacts. I would like to create a form that would act as the front end and feed the database which is obviously the back end. The database is in Access 2013. My question is to whether this is indeed possible?

This forum thread appears to point towards the problem.
Re: Unable to Switch Audio Sync Settings

Default appv Office 2013 package fail

I created office 2013 package with ODT.
Before tweaking the package I decided just to see if default configuration will work. So I didn't exclude any product from the package and want to see the result of Office language. I found the info that Office will take the OS language by default
and I distribute it to test Windows 7 French.
For a test I copied the AppVPackages folder created by ODT containging .appv to Content share and Published the package to computer group containing 2 test computers.
I get this error in eventvwr on client machine:
Package {d24c3bdd-8fad-44d3-998c-933f8f053682} version {047f1eb5-96e8-416b-9231-31f7030afd6c} failed configuration in folder 'C:\ProgramData\App-V\D24C3BDD-8FAD-44D3-998C-933F8F053682\047F1EB5-96E8-416B-9231-31F7030AFD6C' with error 0x79100710-0xD.
Do I have to change something in ProPlus_x86_DeploymaneConfig.xml prior publishing?
I renamed AppvPackages folder containing .appv and xml files more distinguished name on Content share. Could it be the reason of error?
"When you hit a wrong note it's the next note that makes it good or bad". Miles Davis

No, you should not require to change anything in the Deployment Configuration XML file.
Can you get a sequenced Office 2013 to work in any scenario e.g. on an English language machine for example?
PLEASE MARK ANY ANSWERS TO HELP OTHERS Blog:
rorymon.com Twitter: @Rorymon

Sccm 2007 office 2013 package downlown issue

Dear Exprt,
we have receive common issue with office 2013 package download.
[email protected]

Please check that all the files have been copied to the distibution point check the logs for errors and check the distibution package from the server share. Also make sure that the SCCM has correct rights the get the source material AND that the path to
source material is set correctly and contains no errors. When running the advertisement at the client side could you check that the local cache contains all the files you have set into the distribution point.

Standalone Project/Visio 2013 package using Office Deployment Toolkit?

Hello all,
As per the title, is it possible to use ODT to produce standalone Project/Visio 2013 packages without Office in there? I've tried it couple of times now but it will always ended up having the rest of the office suite in there.
Here's an example of the configuration.xml used:
<Configuration>
<Add SourcePath="C:\Temp\" OfficeClientEdition="32" >
    <Product ID="ProjectProVolume">
      <Language ID="en-us" />
    </Product>
</Add>
<Display Level="None" AcceptEULA="TRUE" />
<Logging Path="%temp%" />
<Property Name="AUTOACTIVATE" Value="1" />
</Configuration>
Any ideas? I've tried using the Sequencer to sequence Visio by itself but everytime it launches, the wizards will run on every launch even though I've already ran them once.
Thanks in advance!

No. You can restrict the application using the XML configuration.
Steve Thomas, Senior Consultant, Microsoft
App-V/MED-V/SCVMM/Server App-V/MDOP/AppCompat
http://blogs.technet.com/gladiatormsft/
The App-V Team blog: http://blogs.technet.com/appv/
The MED-V Team Blog: http://blogs.technet.com/medv
The SCVMM Team blog: http://blogs.technet.com/scvmm/
“This posting is provided "AS IS" with no warranties, and confers no rights. User assumes all risks.”

Mid-2013 Macbook Air: question about the battery life

First of all, I'm sorry if these questions have been already asked, I've looked around and I've seen some answers, but none that fit my specific case.
I have had this computer since December (Macbook Air, 13'', Mid-2013), I've been using it for a month now. At the beginning, I used to use it until my battery was low (between 10 and 20%) and then charge it. Then I learnt that it's better to keep it plugged as much as possible (I have read this in other discussions and on the Apple page). The problem is that my battery is no longer a 100% of its capacity according to Cococnut Battery. It started with 99%, then back to 100%, then 98, 97... and now it varies from 97 to 98 (right now it says that my computer's current capacity is 6948 mAH). I don't know if this is normal, or if this is caused by the use I used to give to my macbook air at the beginning or by any other thing. I also have 19 loadcycles already. Besides, I have noticed that sometimes it jumps form 100% to 99% of battery pretty fast when I don't have it plugged, and I'm not sure if that happened before.
This is my first time dealing with a macbook and I don't know how these things are supposed to work, and I'm worried my battery might have any kind of problem and that's why itdoesn't have full capacity anymore, since I've been using it for only a month.
Also, sometimes it takes a little while to shut down. It usually takes 2 seconds, but sometimes it takes longer, maybe 20 seconds (first the screen turn white, then the loading icon appears and then it finally shuts down). Is this normal too for macbook airs?
Thanks for the help!

Those are only averages, for purposes of the battery 97 98 99 and 100 are the 'same thing'........theyre all estimates.
Normal on shut down, sometimes you can see a few seconds, sometimes 10, 15 seconds shut down.....depends on what and HOW much its shutting down before poweroff.   Normal.
ON BATTERY USE:
Keep it plugged in when near a socket so you keep the charging cycles down on your LiPo (lithium polymer) cells / battery, but not plugged in all the time. When not being used for several hours, turn it off.
http://www.apple.com/batteries/notebooks.html
"Apple does not recommend leaving your portable plugged in all the time."
General rule to remember of Lithium batteries is:
Never drain them LOW & dont always/often store them HIGH
While cycle count is commonly seen to be the “miles” on your Lithium Ion pack cell in your Macbook, which they are, this distinction is not a fine line at all, and it is a big misconception to “count charge cycles”
*A person who has, for example, 300 charge cycles on their battery and is recharging at say 50-60% remaining of a 100% charge has better battery usage and care than another person who has 300 charge cycles at say 15% remaining on a 100% charge.
DoD (depth of discharge) is far more important on the wear and tear on your Macbook battery than any mere charge cycle count. *There is no set “mile” or wear from a charge cycle in general OR in specific.    As such, contrary to popular conception, counting cycles is not conclusive whatsoever, rather the amount of deep DoD on an averaged scale of its use and charging conditions.
                          (as a very rough analogy would be 20,000 hard miles put on a car vs. 80,000 good miles being something similar)
*Contrary to some myths out there, there is protection circuitry in your Macbook and therefore you cannot overcharge it when plugged in and already fully charged
*However if you don’t plan on using it for a few hours, turn it OFF (plugged in or otherwise) ..*You don’t want your Macbook both always plugged in AND in sleep mode       (When portable devices are charging and in the on or sleep position, the current that is drawn through the device is called the parasitic load and will alter the dynamics of charge cycle. Battery manufacturers advise against parasitic loading because it induces mini-cycles.)
Keeping batteries connected to a charger ensures that periodic "top-ups" do very minor but continuous damage to individual cells, hence Apples recommendation above:   “Apple does not recommend leaving your portable plugged in all the time”, …this is because “Li-ion degrades fastest at high state-of-charge”.
                    This is also the same reason new Apple notebooks are packaged with 50% charges and not 100%.
LiPo (lithium polymer, same as in your Macbook) batteries do not need conditioning. However...
A lot of battery experts call the use of Lithium cells the "80% Rule" ...meaning use 80% of the charge or so, then recharge them for longer overall life.
Never let your Macbook go into shutdown and safe mode from loss of power, you can corrupt files that way, and the batteries do not like it.
The only quantified abuse seen to Lithium cells are instances when often the cells are repeatedly drained very low…. key word being "often"
Contrary to what some might say, Lithium batteries have an "ideal" break in period. First ten cycles or so, don't discharge down past 40% of the battery's capacity. Same way you don’t take a new car out and speed and rev the engine hard first 100 or so miles.
Proper treatment is still important. Just because LiPo batteries don’t need conditioning in general, does NOT mean they dont have an ideal use / recharge environment. Anything can be abused even if it doesn’t need conditioning.
From Apple on batteries:
http://support.apple.com/kb/HT1446
http://www.apple.com/batteries/
Storing your MacBook
If you are going to store your MacBook away for an extended period of time, keep it in a cool location (room temperature roughly 22° C or about 72° F). Make certain you have at least a 50% charge on the internal battery of your Macbook if you plan on storing it away for a few months; recharge your battery to 50% or so every six months roughly if being stored away. If you live in a humid environment, keep your Macbook stored in its zippered case to prevent infiltration of humidity on the internals of your Macbook which could lead to corrosion.
Considerations:
Your battery is subject to chemical aging even if not in use. A Lithium battery is aging as soon as its made, regardless.
In a perfect (although impractical) situation, your lithium battery is best idealized swinging back and forth between 20 and 85% SOC (state of charge) roughly.
Further still how you discharge the battery is far more important than how it is either charged or stored short term, and more important long term that cycle counts.
Ultimately counting charge cycles is of little importance. Abuse in discharging (foremost), charging, and storing the battery and how it affects battery chemistry is important and not the ‘odometer’ reading, or cycle counts on the battery.
Everything boils down to battery chemistry long term, and not an arbitrary number, or cycle count.
Keep your macbook plugged in when near a socket since in the near end of long-term life, this is beneficial to the battery.
Peace

Office 2013 Packager failed: Office (32-bit) not packaging because of Office (64-bit)

Hello,
I used ODT to download Office 2013 Pro 32-bit and now I am trying to create a package from those files. I use the command line:
Setup.exe /packager configuration.xml "E:\Office 2013 Pro App-v"
When I try to run this, I immidiatly get the following message:
"We found a problem! We're sorry, Office (32-bit) couldn't be installed because you have these 64-bit Office programs installed on your computer. Microsoft Office 2013. 32-bit and 64-bit versions of Office programs don't get along, so you can only have
one type installed at a time. Please try installing the 64-bit version of Office instead, or uninstall your other 64-bit Office programs and try this installation again."
I checked my installed programs on the server, but I don't have Office 2013 64-bit installed. I did in the past create packages for Office 2013 64-bit , but it's currently not in published/installed on the server. I checked with revo uninstaller to be sure.
Is there a registry setting, or something that is misleading App-V to believe I still have Office 2013 64-bit somewhere installed? I really need to stream MS Access 32-bit to users. But cannot solve this issue.
Thanks in advance,

Hello,
Thanks for replying. Your solution works, BUT I'm immidiatly running into a second problem. The .appv package that is created, cannot be published. The error I get is:
An unexpected error occurred while retrieving AppV package manifest. Windows error code: 1465 - Windows was unable to parse the requested XML data.
I think this has to do with issues in the september releases of Office 2013. I'm gonna try downloading a previous versin using ODT. Changing the configuration.xml file to:
<Configuration>
<Add SourcePath="E:\DGI Applicaties\DGI Office 2013 Pro" OfficeClientEdition="32"
Version="15.0.4631.1002" >
    <Product ID="ProPlusVolume">
      <Language ID="nl-nl" />
<ExcludeApp ID="Excel" />
<ExcludeApp ID="Groove" />
<ExcludeApp ID="Infopath" />
<ExcludeApp ID="Lync" />
<ExcludeApp ID="OneNote" />
<ExcludeApp ID="Outlook" />
<ExcludeApp ID="Powerpoint" />
<ExcludeApp ID="Project" />
<ExcludeApp ID="Publisher" />
<ExcludeApp ID="SharePointDesigner" />
<ExcludeApp ID="Visio" />
<ExcludeApp ID="Word" />
    </Product>
</Add>
    <Updates Enabled="False" />
    <Display Level="None" AcceptEULA="TRUE" />
<Logging Name="Office2013_package.txt" Path="%temp%" />
  <Property Name="AUTOACTIVATE" Value="1" />
</Configuration>

Windows 8.1 official offline upgrade package & GPO question related to Metro & UAC

Hello!
I am testing pre-deployment of Windows 8.1 in our 2008R2 domain. So far only my workstation is upgraded to win8x64 (from win7x64) and I am assessing if all of our LOB aps and servers will work fine with it. A few questions
1. We use workstations coming with OEM win8 license (all currently running win7 downgrade). I noticed that oficially there is no win8.1 offline upgrade package! Does that mean that Microsoft officially wants people to sing into Windows Store with a Microsoft
account to perform online upgrade with administrative privileges? That's pretty awkward ...
I figured that I could use win 8.1 installer ISO/UFD that I created in past (for home computer actually), but am not sure if that works out with our win8 OEM license keys tied to BIOS/UEFI on each desktop computer.
Was actually expecting an 8.1 Service Pack package that I could publish to WSUS, so it could take care of upgrade on win8 computers, but there is no such thing ... and no official package for 8.1 offline deployment either ... weird ...
Currently I am actually about to upgrade my own/test workstation to 8.1 (from 8.0, using Windows Store online), then sysprep it and create a reference WIM image and see if I can deploy 8.1 thick image (with all updates and company apps installed) this way
via WDS. anybody tested if it works this way? any gotchas?
2. win8 GPOs
Can somebody enlighten me where in Group Policies I can find a setting to re-assign ALL file/media extensions (e.g. jpg, tiff, png, bmp, mp4, WMV, etc.) back to Desktop applications instead of the horrible Metro UI equivalents?
We are actually about to bypass Metro UI completely on each computer so it boots straight to desktop and all file upon double-click must open an application within Desktop (no Metro UI for end users).
I know how to do this manually one by one via Group Preferences, but am asking if there is some specific GPO ADMX setting that would replace Metro UI apps with Desktop application in any and all file associations.
Personally I see no point in using the clunky Metro UI without a touchscreen.
3. is UAC enabled required for Windows Store to work?
Seems like it needs at least the Low security setting, so the Windows Store and Metro UI stays operational. no workaround for that for disabled UAC environment?
Just asking, it's not a big deal, people can learn to live with UAC, but am curious if that's by design.
Thanks for answers!

Hi,
1. For upgrading to Win8.1, please refer the following link:
http://windows.microsoft.com/en-in/windows-8/update-from-windows-8-tutorial As I know, Win8 activated using KMS, cannot upgrade to Win8.1
2. No, there is no such GPO settings added into Admin template. You will have to work around this using GPP...
3. There is no way to bypass UAC and allow Windows Store at one time. UAC is headache since Vista times and we have to live with the Protection :) Believe me, it does good to PC safety.
Regards, Brian
Please remember to click “Mark as Answer” on the post that helps you, and to click “Unmark as Answer” if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.
thanks for the answers!
Yeah, UAC is a bit of a headache especially with legacy software. When deploying our Win7 domain clients however I got away by simply disabling it to make it easier for all users coming straight from XP environment.
for future win8.1 deployments however, I will set the UAC level to Low and keep it there, so modern apps and winstore stays operational if anybody wanted it or needed it. not a big deal, plus an added security layer, I agree with that.
As per default win8 file extension associations ... well, that's a bummer, and yeah, the GPP is what I had in mind to work around that manually.
I am running on upgraded win8.1 right now and so far I like it more or less in work environment, after adjustments that is :)
My only problem is related to win 8.1 clean installation and imaging and deployment however, wanted to use Lite Touch via WDS for w8.1, but problem is that I have no image of win8.1 that can activate with OEM licenses tied to BIOS.
Sysprep doesn't work on upgraded 8.1 (from 8.0), so I can't image that with generalization and on other hand the only generalized image I can take is from bare win 8.0 without the 8.1 upgrade. What I mean is that our computer vendor (HP) switched to OEM
win8 licenses tied to UEFI/BIOS (no more case stickers) and that doesn't activate when I try to clean install 8.1 even though it should, but the build ID string in BIOS must be changed ... need to open a case with HP to work it out, I am sure it's still possible
to achieve even without volume licensing.
We use a Basic Infrastructure model so far with retail+OEM keys (no KMS so far but it's in plans if Office deployment plans get approved by CFO). I thought for 8.1 actually it was a good idea to implement Standardized Infrastructure with thick images, as
manual upgrade to win 8.1 from win 8.0 is painful.

Slackware user - Arch install process and package management questions

I currently am using Slackware 12 with updates. It has become increasingly cumbersome to compile new software given the number of dependencies that also have to be compiled, and have their own dependencies compiled, etc and so on.
Other than the fact that the adoption of new packages is somewhat glacial, and that there is no automatic dependency resolution, I really like Slackware. Its fast, relatively easy to configure, and easy to use. I'm conversant in commandline-ese.
I've been led to understand based on the Arch wiki that Arch is very similar to Slackware in its layout, but with bleeding edge packages and dependency resolution, so I would think it would be about perfect.
However, I also understand that the install is more difficult that Slackware. How much more so is my question. Is it impossibly confusing and unhelpful like Debian installation was, or just slightly more difficult than Slackware or FreeBSD (both of which have very smooth installation scripts)
Also, for packages that have to be compiled from source, are dependancies easy to satisfy from the arch repository, or do dependencies for new software have to be compiled with their dependencies.
I'd probably just be trashing everything but /home, and doing a clean reinstall.
Is Arch the right distro for me, or am I better off staying with Slackware? Like I said, I really like Slackware except for the package management issues.

I've been led to understand based on the Arch wiki that Arch is very similar to Slackware in its layout, but with bleeding edge packages and dependency resolution, so I would think it would be about perfect.
You are right about that.
However, I also understand that the install is more difficult that Slackware. How much more so is my question. Is it impossibly confusing and unhelpful like Debian installation was, or just slightly more difficult than Slackware or FreeBSD (both of which have very smooth installation scripts)
They are quite similar, but Slackware provides more help when doing tasks like - how can I partition my harddisk and so on. But If you're comfortable with Slack's install procedure then installing Arch is much easier, just read the install guide.
I think Arch is good for you, because currently I have both - Slackware and Arch and both suit me fine for my needs.
Also remove all *. entries in your /home

2013 HA Design Questions

Hi everyone,
We're preparing for a GroupWise to Exchange 2013 migration. I'm currently coming up with the Exchange environment design and have a few questions about how best to set up the DAG(s) and CAS HA for our environment. I've been using the sizing calculator as
a guide but have been a bit thrown off by some of the suggestions.
We have two primary data centers, each with three ESXi hosts in HA clusters. I would like the overall Exchange design to be active/active. We have about 2,000 email users, so the split can be about 50/50 for each DC. In the calculator, it states that there
are two approaches to the active/active design - one is to have one DAG stretch across the DC's, the other is to have two separate DAG's.
Which approach will allow us to remain available if one DC goes down? I can't think of a situation where two DAG's will be needed. We do have a third DC where a witness server can be placed. When I went with the dual DAG approach in the calculator, the mailbox
server recommendation jumped to 32 which seems like I've done something incorrectly.
Any input would be greatly appreciated!
Thanks!

Hi everyone,
We're preparing for a GroupWise to Exchange 2013 migration. I'm currently coming up with the Exchange environment design and have a few questions about how best to set up the DAG(s) and CAS HA for our environment. I've been using the sizing calculator as
a guide but have been a bit thrown off by some of the suggestions.
We have two primary data centers, each with three ESXi hosts in HA clusters. I would like the overall Exchange design to be active/active. We have about 2,000 email users, so the split can be about 50/50 for each DC. In the calculator, it states that there
are two approaches to the active/active design - one is to have one DAG stretch across the DC's, the other is to have two separate DAG's.
Which approach will allow us to remain available if one DC goes down? I can't think of a situation where two DAG's will be needed. We do have a third DC where a witness server can be placed. When I went with the dual DAG approach in the calculator, the mailbox
server recommendation jumped to 32 which seems like I've done something incorrectly.
Any input would be greatly appreciated!
Thanks!
If you have a 3rd datacenter, then place the File Share Witness there and have one DAG stretched across the 2 peer datacenters with an equal amount of DAG members in each DC. That will give you automatic failover in the event one DC does down.
http://blogs.technet.com/b/exchange/archive/2014/04/21/the-preferred-architecture.aspx
Twitter!:
Please Note: My Posts are provided “AS IS” without warranty of any kind, either expressed or implied.

Package manager - question?

Hello folks,
I wish to know why Package manager in openSolaris is so
slow application. I know that it is written in Python, but
I still do not understand why somebody did not offer some
patch for that application. I will help honestly in programming
if you need coders.
Uros

Please send your question to [email protected] That is the best place for discussion OpenSolaris packaging tools such as packagemanager. This forum is better for Solaris installation issues (from Solaris 10 and SXCE, for example).
-- Alan

Exchange 2013 Load Balancing Question

Hey Everyone,
I have recently started building up my companies Exchange 2013 environment and ran into some questions that I can't seem to find clear answers for on Google.
First, a little bit about my set up:
2 CAS Servers
2 Mailbox Servers
Citrix NetScaler load balancing the external URL (Controlling all incoming ports 25, 80, 443, 587, 993, and 995) to both of my CAS servers
This is not doing SSL offloading, it's just forwarding encrypted traffic to the CAS servers
I have configured a DAG between the 2 mailbox servers and am able to actively move the database my user account is on between the 2 copies with outlook disconnecting / reconnecting in about 10 - 15 seconds of moving it.
My questions started when I saw what Outlook was filling in for the "Server" field once autodiscover set it up. I found this very strange server name in it: *** Email address is removed for privacy ***
Once I read up on it, I think i understand what it does. If i understand correctly, this weird URL is sort of like an old CAS array from Exchange 2010. When I started testing the failover is when I started running into issues.
When I shut down one of my mailbox servers, my outlook will lose connection and it won't come back. The mailbox database that my user account is on successfully failed over to the other DAG copy but outlook never correctly connects. I
believe this issue has something to do with the new CAS functions of Exchange 2013 since DAG works fine.
If I look at my "Connection Status" in Outlook, I see that there are several connections open. All of them have a Proxy server address of "exchange.domain.com" and out of the 3 that show up there, they are all pointed to
the weird URL mentioned above.
Whew, long post but let me summarize my questions below:
1) If exchange is configured to be fully redundant, why does my outlook disconnect when I shut down one of the servers?
2) What is the weird URL pointing to that I mentioned above that is showing in outlook?
3) How can I get outlook to correctly not lose it's connection when any 1 of the servers goes down?
Thanks,
Zac

Hi,
According to your description, it seems that the load balancer did not configure successfully.
I recommend you refer to the following article to configure the load balancer for Exchange 2013 :
http://blogs.vmware.com/vsphere/2012/11/load-balancing-using-vcloud-networking-and-security-5-1-edge.html
Hope this helps!
Thanks.
Niko Cheng
TechNet Community Support

Import Packages - A Question to All Java-Professionals

Question:
I installed the J2SE 1.3.1_02, J2EE 1.3.1_01 and Forte Java CE 3.0. Why I can't use the Packages included in the j2ee.jar located in the \bin directory?
I can't use the Packages like
import javax.jms.*;
import javax.sql.*;
Why? Please to all Java-Experts. Thank you very much

sorry this is kinda late, no I dont use forte, I use codewarrior , and I have not used the j2ee.jar but I have used the servlet.jar , activation.jar, and mail.jar . And I simply add a refrence to those files and Codewarrior sets the classpath for me.

Upgrading package billing question

Hello everyone, just registered, so this is my first post! (sorry it's so long)...
My query is this - I rang BT yesterday to upgrade to BT Unlimited Broadband (and to try to get a better deal, since we were still on the now presumably obsolete broadband option 2 at £23.80 per month!). Anyway, we were offered a great deal of £13.65 a month for the next twelve months which we were very pleased with. We had also been paying for the 'Unlimited Evening and Weekend calls' package on the phone (which had initially been free) but since we hardly ever use the landline and 'Unlimited Weekend calls' was being offered as a package with the unlimited Broadband offer, I asked for us to drop the Evening and Weekend calls subscription on the phone, which was agreed to. We also paid for a year's Line Rental Saver then and there for £141.
We had been paying quarterly up until now, but I was told that since we were starting a new contract, we would be changing to monthly payments, which I also agreed to.
All well and good.
However, due to very bad timing, our next quarterly bill was due to be issued that same day and, lo and behold this morning we received a pdf email notification with all our (few) phone calls listed (that's fine) and also the upcoming three monthly charges for 'Unlimited Evening and Weekend Calls' and 'Broadband, Option 2 - 40gb limit'. It also included the next three months line rentals, which of course, we have now already paid for in advance via the Line Rental Saver.
My question is this - will we still be charged for the next three months and then gain this back via a rebate in the September bill? I did call up BT this morning when we received this next bill and was told that it 'was wrong' and would be updated. However, as of right now, the bill is still there, charging us for the wrong packages and for line rental for which we have already paid. We were told that we would receive a letter in the post 'over the next few days' but the email we were promised yesterday confiriming our broadband upgrade and phone package change never materialised, so I'm a little dubious that it will arrive either!
Incidentally, when we log in our account (actually, it's my father's account, but I'm dealing with it for him), the correct, upgraded packages (Unlimited broadband and Unlimited Weekend calls) are listed, so I'm sure there's just some updating needing on the billing side. I wonder if I should contact them again or wait to see if the (promised) letter arrives and see what that says??...
Solved!
Go to Solution.

try online chat and see if they can clarify
live chat http://bt.custhelp.com/app/contact/c/2902/?s_intcid=con_intban_sanda_contact_us_chat_from_forums
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Package Deal Question

When you don't see a package deal on the website do they still carry the deal in the stores? or what?
package deal (Canon 2762B003 Black EOS Rebel XS 10.1MP Digital Camera with Extra Lens)
TechGirl
Solved!
Go to Solution.

Hi TechGirl,
The answer to your question is sometimes. What we offer for sale on BestBuy.com is most often reflective of what is for sale in a Best Buy® store, but is not required to be the same. I would contact a Best Buy® store to find out if they are still offering this package.
Thanks for posting!
Allan
Community Connector
Best Buy® Corporate
Allan|Senior Social Media Specialist | Best Buy® Corporate
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Offce 2013 package components question

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