Offer: Move Screenpops to External Browser in CAD!!

Question

Hello,
  As many of you may know I write software from time to time.  I have long had a request and seen it on these boards. 
"How can we move our screenpop integration outside CAD to a browser window?"
Very logical, it indeed it pretty rough on the screen realestate, as well as utilizing multiple monitors.  Anyways please find attached the 3rd iteration of my screen pop utility.  This will allows use the default instance of the browser of your DEFAULT browser.  supports chrome, firefox and IE.  Windows XP, Vista and 7.
1.) its written in VS 2008 so you need need .NET 3.5 installed on all the agent PC's.
2.) Put the exe and config file in a directory on all the agents PC's.
3.) in the configuration file you will see 2 configurations.
<
add key="DefaultURL" value="https://www.google.com"/><
add key="ParamURLBase" value="https://www.google.com/search"/>
Default URL - This should be your login url for your CRM.  https://exampecrm.com/login
ParamURL - This is specifically for outbound screenpops.  Where we need to pass Parameters instead of full URL to the plugin.
4.) You can configure a button in CAD for login by assigning the Launch External Application and pointing to the exe with NO parameters.  This will launch the default URL.  this will launch the default instance with the login screen so the CRM remains logged in
5.) For an inbound screen pop you should for the FULL URL in an ECC variable in the ICM script.  Pass this ECC to CAD and on Answer pass this ECC variable in as the only argument to the EXE...                        "C:\Stuff\ExternalPop.exe" ECCURL  in CAD Desktop Administrator
6.) For outbound screenpops set ParamURLBase to the base of you pop...  http://www.google.com/search
For argument 1 pass in the word "params"..  each argument after that will be treated as a variable pair for the URL... ie.  search=test
In CAD configuring this under a button..    "C:\Stuff\ExternalPop.exe" "params" "stuff=test1" "tool=awesome" will produce a URL of
http://www.google.com/search?stuff=test1&tool=awesome
This should allow you all to move your screenpops of all types outside of the CAD integrated browser giving your clients a greater experience.  If you or any of your clients have custom tools or integrations please contact me at [email protected] for guidance.  Feedback is much appreciated!
Chad Stachowicz

Answer 1

Hey guys,
    I am releasing version 1.0.0.8 tonight.
This version has true support for outbound, inbound and any url combination possible.
There is three ways to use it.
1.)  With a button and Cad, if you call the exe with Launch External Application, and no paramaters it will launch the DefaultURL in the config file.  Good for having your agent login screen
2.) If you call the exe with a single parameter, it expected this is a URL and will screenpop the URL you want.  Good for normal screenpops
3.) Anything more then 1 parameter and the exe is expecting the first parameter to be the URL you want to pop from the config file.  For example in the config file See      OutboundURL.  Paramteres 2 - x fill in the %'s in the config file URLs.  This is necessary for using this with CAD outbound option.  I have implemented this at a customer and its working good, but takes a decent amount of configuration in the workflow.
Cheers,
Chad