Office jet x64 not printers from office

HP OfficeJet Pro 8620
Cannot print from Office applications (Word, Mail).
PDF (Foxit) and Notepad print just fine.
Tries this on Win7 Home 64bit with Office 2010, and Win8.1 64 bit with Office 2013.
Both laptops have the same issue: printing and scanning work just fine, both wireless and usb, except when printing a document from Word or an email from Outlook.
Tried installing all software, first from CD, update using the HP Doctor, checked Event Viewer (no logentries whatsoever).
Please help!
is it a 64bit Office issue? or a printer-transport thingy?
I've read one post about changing the administrator profile, but I don't see how...?

Wow.. we are looking for you. This is a new issue which caused by the the temp/tmp folder doesn't have access or change to common folder
First, let us fix your issue.
Download the hotfilx Win7 hotfix from microsoft and install it
http://support2.microsoft.com/hotfix/KBHotfix.aspx?kbnum=2762808&kbln=en-US
You need to restart after installing the hotfix.
For our records,
1. We need your help to get the Office version number, (32 bit/ 64 bit)
2. Did you recently upgrade from Win 7 to Win 8?
3. How many user accounts you have in your computer and their profies info.. admin privilates or standard user profile?
Any other information you remember you did recently on this computer.
Thanks,
Praba
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(Although I am employed by HP, I am speaking for myself and not for HP)

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R a i n b o w 7000I work on behalf of HP
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Click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution!

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