Office365- I created shared mailboxes for a user- they show on web but not on Outlook2013

I created shared mailboxes for a user- they show on web but not on Outlook2013-
If the user logs on to office365 web - I can see the 3 shared folders- but if when she opens Outlook she is not able to see them-
Do they - should they be manually added ? How ?
Thanks !!

Hi,
Thanks for your question.
Not sure what exactly you mean by "created shared mailboxes for a user", by default, Outlook automatically loads all mailboxes to which the user has "Full Access" permission. So please first check if you have granted the right permissions
for that mailbox to the user.
When I say "By default", I mean you didn't disable the Outlook Auto-Mapping service. If you did, then the shared mailbox will not be automatically added to the user's Outlook profile. So please have a check on this:
https://support.microsoft.com/kb/2646504
Also, please note if the shared mailbox was just created, or the user was just added as a member of that shared mailbox, you probably will need to wait for a few hours for the shared mailbox to appear in the user's Outlook folder.
Regards,
Ethan Hua
Forum Support
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      , FromDt date
      , ToDate date
    insert into marketer_account values (1001, 123, 10526, to_date('03.08.2008', 'dd.mm.yyyy'), to_date('27.09.2009', 'dd.mm.yyyy'));
    insert into marketer_account values (1017, 123, 10987, to_date('28.09.2009', 'dd.mm.yyyy'), to_date('31.12.4712', 'dd.mm.yyyy'));
    insert into marketer_account values (1023, 124, 10541, to_date('03.12.2010', 'dd.mm.yyyy'), to_date('31.12.4712', 'dd.mm.yyyy'));
    create table marketer_account_archive (
        key number
      , AccountId number
      , MktKey number
      , FromDt date
      , ToDate date
    insert into marketer_account_archive values (1015, 124, 10526, to_date('03.08.2008', 'dd.mm.yyyy'), to_date('02.12.2010', 'dd.mm.yyyy'));
    insert into marketer_account_archive values (1033, 125, 10987, to_date('01.01.2011', 'dd.mm.yyyy'), to_date('31.01.2012', 'dd.mm.yyyy'));
    select key, AccountId, MktKey, FromDt, ToDate
         , max(FromDt) over(partition by AccountId) max_FromDt
      from marketer_account
    union all
    select key, AccountId, MktKey, FromDt, ToDate
         , max(FromDt) over(partition by AccountId) max_FromDt
      from marketer_account_archive;
    with
    basedata as (
    select key, AccountId, MktKey, FromDt, ToDate
      from marketer_account
    union all
    select key, AccountId, MktKey, FromDt, ToDate
      from marketer_account_archive
    basedata_with_max_intervals as (
    select key, AccountId, MktKey, FromDt, ToDate
         , row_number() over(partition by AccountId order by FromDt desc) FromDt_Rank
      from basedata
    filtered_basedata as (
    select key, AccountId, MktKey, FromDt, ToDate from basedata_with_max_intervals where FromDt_Rank = 1
    select a.id
         , a.name
         , b.MktKey
         , b.FromDt
         , b.ToDate
      from account a
      join filtered_basedata b
        on (a.id = b.AccountId)
    ID NAME                     MKTKEY FROMDT     TODATE
    123 John Doe                  10987 28.09.2009 31.12.4712
    124 Jane Donaldson            10541 03.12.2010 31.12.4712
    125 Harold Douglas            10987 01.01.2011 31.01.2012
    If your tables are big it could be necessary to do the filtering (according to your condition) in an early step (the first CTE).
    Regards
    Martin

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