Officejet 4500 cannot connect?

Hi, i've recently installed a brand new officejet 4500 G510n-z and it has been installed correctly and is running through my router and the connection is apparently fine but I cannot seem to actually print a document or web page.
Under my device manager it says the printer is "offline" and clicking connect does nothing. I've tried to run it manually through the modem and i've unchecked "use printer offline".
When I select a document to print and choose to print it, nothing happens whatsever on the printers part. And when I installed it a few days ago the test prints done during the installation worked fine, through wireless.
Any help would be appreciated, thanks.

I think the connection might be lost already.
I suggest you set up this printer on your wireless network again. you can follow below sequences:
1. Power on your printer.
2. Press "Set up" button, scrolls to "wireless menu" then "set up wizard"
3. Search for your WLAN ID, and press "ok" to connect.
4. After the connection is successful, go to your PC ->"All programs" -> "HP" ->"Officejet 4500 G510n-z" -> "Add a device"
5. Follow the set-up instruction to finish. If you can not find this printer in the network search result, please use "Show advanced Search Options" and key in your printer's IP address there, then search again. To get the printer's IP address, press "Set up" -> "Wireless menu" -> "IP settings"-> "Manual", you will find it.
6. After the printer setup, try again on printting.
Beside, there is a document would be helpful for you:
http://h10032.www1.hp.com/ctg/Manual/c01991014.pdf
This is a user guide menu for Officejet 4500 wireless, and there is a special chapter " Solving Wireless problems" starting from page 114, it will guide you on diagnose and solving some common wireless connection issues.

Similar Messages

Trying to find Windows 7 driver / software for OfficeJet 4500 (CB867A) connected using Wired Network

Hello,
I am trying to use my Son-in-Law's HP OfficeJet 4500 CB867A (G510G). I am able to SUCCESSFULLY:
Communicate using a browser with the printer (e.g. http:\\192.168.10.139)
Print from my Samsung Galaxy S3 32GB phone using the HP Android software. If finds the printer just find and prints just fine.
Thus the printer looks to be connected successfully to the network. (Wouldn't you agree?)
The problem is installing the printer on our various Windows 7 Ultimate x64 systems. Right now I've only been trying my workstation (Dell T7500). When I follow the directions what comes down is the basic driver and software. The basic driver and software ONLY supports USB. I cam to this conclusion throgh two facts:
The documentation on the download page, when you look at the details says only supports USB. This is true for G510A and G510G. I didn't try G501N, as it is wireless. Maybe it is really Wire and Wireles . . .
I can't get the setup Wizard to try to find the printer through anything but USB.
How do I get Windows 7 to recognize this WIRED (e.g. Cat7 cable) HP All-in-One printer?
Thank you?

Hello,
Thank you for the very quick reply. I will try the download link you gave me.
As for the documentation, I looked again and what I'm seeing says Windows 7 and does say for "USB only." I page and what I'm reading are:
URL: http://support.hp.com/us-en/drivers/selfservice/HP-Officejet-4500-All-in-One-Printer-Series---G510/3...
The text I'm reading says:
Details
The Full Feature Software and driver solution is the complete software solution intended for users who want more than just a basic drivers.
IMPORTANT NOTES
For Windows XP SP 1 Starter Edition and Windows Vista Starter Edition
Only printer drivers and the Toolbox are available
Is supported for USB only
Hardware Setup Wizard is not available
After downloading and installing this software, I got two icons on the desktop. They both (in their own ways) insisted on using USB to connect to the printer. One was a HP Solution Center and the other a HP Printer Setup icon/program.
Again I'll look at your download. Hopefully, it will be what a wired printer needs to print and scan! :-)

OfficeJet 4620 - cannot connect to wifi

Hi,
I took delivery of a new 4620 printer yesterday and have been stuggling ever since to connect it to wifi.
I'm running Windows 8 Pro 64 bit and have an Asus RT-N66U router (running Tomato firmware v1.28).
I've tried a number of different options including:
Ensuring I downloaded the latest HP software
Trying the HP Print and Scan Doctor
Changing the wifi security from WPA & WPA2 to each individually
Disabled windows firewall
The error message always the same:
Issue: Unknown
Solution: For the latest information about wireless connection to HP printers, plus access to help and support resources, click the link below.
Any suggestions gratefully received.
Xav

Hi,
Thanks for the response. I've tried a few more approaches and think I'm getting closer to isolating the issue.
The PC I originally tried to install with has Windows Defender and Windows Firewall. I tried a fresh install with the Firewall disabled but that had no effect.
I have since tried to do another install using a Samsung NC10 netbook (Win XP Home, MS Security Essentials) and get exactly the same issue. That said, the netbook is wifi enabled (unlike the PC mentioned above which is wired LAN only) and as such, the software grabbed the settings from the netbook automatically (but still the same error message. Oddly, it only suggested a WPA connection even when I changed the router setting from WPA/WPA2 to just WPA2.
I then focussed my attention on the router as two different PC's giving the same error suggests they arent the problem. Tomato is finding the printer and listing it in the Device List but there is no IP address listed. This is confirmed on the printer which continues to report that it is not wifi connected. I've also tried assigning a static IP in the router and rebooting both router and printer but it just doesnt seem to want to assign an address.
Next I tried manually assigning the IP address in the Advanced Network settings on the printer but no matter what I do, it seems determined to stay stuck on the Automatic Network setting rather than Manual.
When I printed the Wireless Network Test results, there is a Fail listed again No Filtering and against IP Address it states Not Applicable
Any other suggestions?

Officejet 4500 G510g

New printer has been connected to Window Vista for several months; no changes made to system.
Getting msg that Officejet 4500 series disconnected.
Ethernet cable is fully connected; have uninstalled and re-installed software.
Have run scan doctor which is showing Officejet 4500 series connected w/USB; will not connect.
Any suggestions on how to get this printer working?
Thanks in advance for all help. Thanks.

Hello OrchidSkys,
Welcome back to the HP Forums.
I see that you are having a connectivity issue with the printer.
First off, please make sure that you have the printer power cable connected directly to a wall outlet and not a power bar/strip. Here is a document that uses a LaserJet printer as an example but it is meant for HP products in general. Please click on the following link that explains the Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector.
Please remove the usb cable or the Ethernet cable from the printer and the computer and leave them off.
Click on the following link for the HP Officejet Software and Driver Removal Utility.
Once all the software and driver have been removed, please click on the next link for the HP Officejet J4500/J4600 All-in-One Printer series Full Feature Software and Driver. Save this download to your desktop so that it creates its own icon. Double click the icon and follow the instructions for the install. Please do not connect any cables until the installation prompts you to do so.
If the troubleshooting does not help resolve your issue, I would then suggest calling HP's Technical Support to see about further options for you. If you are calling within North America, the number is 1-800-474-6836 and for all other regions, click here: click here.
Thank you for your time.
Cheers,
Click the “Kudos Thumbs Up" at the bottom of this post to say “Thanks” for helping!
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
W a t e r b o y 71
I work on behalf of HP

Cb867A HP Officejet 4500 will not connect to network

I have tried over and over to connect my cb867A HP Officejet 4500 wireless printer, and it will not work. I have changed cables, triple checked everything, uninstalled and re-installed software, and I cannot get this printer to work as a wireless printer. I have a Windows 7 64 bit Compaq laptop. Any ideas on why this is not working? I am certain I am following the directions HP is giving. Thank you in advance for your help.

Hello-
If you have a Officejet 4500 G510g , the printer is not wireless. You can use an ehternet cable and do a network install. That way any device that is wireless can use it as long as your on the same network.
The OJ 4500 G510n is wireless.
Specs :
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01954185&tmp_task=prodinfoCategory&cc=us&dlc=en...
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

Hp officejet 4500 wireless won't print from laptop. It is connected to laptop.It prints from desktop

We have a HP Officejet 4500 wireless printer which was first installed in 2011 without any problems. We also utilize a HP LaserJet P1006 printer (not wireless) with our network. I cannot print from my laptop to either printer, but hubby's desktop has no problem. Both printers stopped working for my laptop at the same time. Everything worked perfectly until a few weeks ago when I could no longer print directly from my Dell Inspiron laptop. When I check on the connectivity of both printers to my laptop, the information tells me the printers are connected to my laptop.
My husband has a Dell desktop (our main computer).
I have tried everything I know to fix this problem, including shutting down the desktop, my laptop, the router, and the printers (including disconnecting the printers from the desktop with the cords that connect to the printers). I have followed all instructions on how to restart the entire system...plug the router in, plug in the printers & turn them on, and lastly restart both computers.
I am not what one would call "computer savvy"; as a matter of fact, I am quite computer-challenged. If any of you can tell me in extremely-easy-to-understand language what to do, I would appreciate your help.

Hi,
Pleae download and run HP Print and Scan Doctor utility which should resolve most of printing issues.
http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=oj-106151-2&cc=us&dlc=en&lc=en...=
Although I am an HP employee, I am speaking for myself and not for HP.
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--Please mark the post that solves your problem as "Accepted Solution"

Unable to connect officejet 4500 g510n to mac

I have purchased a new MacBook Air and cannot get my HP Officejet 4500 g510 n to connect. They are both registered on the same Wireless Router & the MacBook acknowledges the printer. Please Help - driving me mad !!!

Hello @ChrisWardle,
Welcome to the HP Support Forums!
I would like to assist you today with installing your HP Officejet 4500 Wireless All-in-One Printer on your new Mac OS X computer. However, I do need to clarify what Operating System you're using on your new Mac computer?
What's my OS?
Because you said this is a new Mac, I'm going to assume that you're using Mac OS X 10.10. Should you be using Mac OS X 10.9 the troubleshooting steps that I'm going to provide you with below should be roughly the same. On the Mac OS X 10.9 and 10.10 Operating Systems there is no HP downloadable Full Feature Software and Driver available for this model of printer. Therefore, you are relying solely on your Apple Updates for installing the features of your printer. To ensure that your printer is installed properly, please follow the steps below.
If you have a USB Cable connected from your printer to your Mac, please disconnect that cable now.
Step 1: Uninstall Drivers and Software:
To ensure that we have a nice clean slate to work with, can I please have you click here. When the website opens select the dropdown for 'Mac OS X v10.6, OS X v10.7, OS X v10.8, and OS X v10.9' as the steps are the same for Mac OS X 10.10. Please run Method One: Reset the printing system, and Method two: Uninstall the Printer software.
Once the uninstall is complete, please proceed to the next step.
Step 2: Verify and Repair your Disk Permissions on the Mac:
Open Macintosh HD and go to Applications
Go to the Utilities Folder
Open the Disk Utility
Select the Hard Drive volume you are using (usually on the left)
Select Verify Disk Permissions
Once that process is done, select Repair Disk Permissions
Step 3: Check for Apple Updates:
Go to Apple
Select System Preferences
Select Software Update
Click Update Now
Install your available updates
Restart your computer
Step 4: Add your Printer:
1. Click the Apple menu, and then click System Preferences.
2. Select Print & Scan, and then check if the name of your printer displays in the Printers list.
3. Do the following, depending on if the printer is listed or not:
If your printer is listed, remove and re-add the printer to confirm communication with the Mac. Click the name of your printer, click the minus sign (), and then delete the printer. Once the printer is removed, click the plus sign (), click Add Printer or Scanner, click the name of your printer
If your printer is not listed, click the plus sign (), click Add Printer or Scanner, click the name of your printer
4. Click the Use or Print Using box, and then select the name of your printer in the pop-up menu.
5. Click Add to add the printer to the list.
6. Close Print & Scan
Source: Installing Your HP Printer Driver and Software for Mac OS X
Once these steps are complete, please try to print.
Please respond to this post with the result of your troubleshooting. I look forward to hearing from you!
X-23
I work on behalf of HP
Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
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New Officejet 4500 will not connect wirelessly

We just got a new Officejet 4500 that I began to set up last night. First I followed the recommended setup path for setting it up wirelessly: USB connection to my MacBook Pro, install the software, use the setup wizard, etc. It chugged away for a while and eventually I got back a bunch of errors "Failed to retrieve IP".
I have a wireless hub provided by my ISP which I have set up with WEP (no Mac filtering, no special firewall within the home network). After googling around for a while I decided to switch to WPA personal. I got my MacBook working with that, then tried the printer wireless setup wizard again. No go, same errors.
Next I tried setting it up (still with WPA) directly on the printer using it's menus. This also didn't work. The printer printed out a Wireless Network Test Report which looked like this in the Diagnostics Summary:
Wireless On: PASS
Wireless Working: PASS
Network Name (SSID) Found: PASS
Security: PASS
Printer Settings Consistent with Wireless Router Settings: PASS
No Filtering: FAIL
Connected: Not Run
Signal Strength: Very Low
Other networks detected matching your network name (SSID): No
Downlink count: 2
Channel: Not Run
I also switch back to WEP and reran the setup via the printer menus, and failed the same way and got the exact same diagnostic summary.
What now?

Hello-
If you have a Officejet 4500 G510g , the printer is not wireless. You can use an ehternet cable and do a network install. That way any device that is wireless can use it as long as your on the same network.
The OJ 4500 G510n is wireless.
Specs :
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01954185&tmp_task=prodinfoCategory&cc=us&dlc=en...
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

HP Officejet 4500 G510n-z Wireless connection prints from Windows Vista but not from Windows 7

HP Officejet 4500 G510n-z printer appears to be connected to my Dell Notebook running Windows 7 on the HP Solution Center page but does not print.Documents just get stuck in the que. It was printing then it wasn't then it was then it wasn't. The printer works when I print from an older notebook running Vista. The last time this happened, I uninstalled and reinstalled HP software and that didn't seem to help. Then, for some inexplicable reason, printing started working. Now it has stopped working again.I can scan from the Windows 7 Notebook but no printing. I've tried all of the troubleshooting tools I could find without success. Thanks for trying to help.
This question was solved.
View Solution.

Hello-
It could be caused by a couple things :
1. Firewall on PC or in router.
2. wireless interference (ie microwave, cordless phone base @ 2.4 Ghz)
3. distance from router
4. corrupt print driver.
Turn off any firewalls you have and move anything that can cause interference away from router.
If none of the above resolves issue, I'll have you install another print driver.
Click on start.
Go to Devices and Printers.
Click on Add a Printer.
Add a Local printer. Create a new Port and choose "Standard TCP/IP port.
Hit Next.
Type in 192.168.1.12 in the Hostname or IP address box. (uncheck "Query the printer" box)
Hit next.
When the Printer List opens up, click on windows update. ( this will take a few mins)
After the box shows up, Pick HP (not Hewlett Packard) on the Left and pick "Deskjet 990c" on the Right.
Click next, set as default, and finish.
Try to print using the Deskjet 990c.
Also, remember a click on the Kudos star to the left is a quick "Thanks" for a helpful post.
Please select the "Accept as Solution" button on the post that best answers your question.
I appreciate your input !
Thank You,
Donald

Scan To network folder - HP officejet pro 8600 cannot connect.

Good morning,
For the last week or so, My officejet pro 8600 has been giving me the error
"Cannot connect to \\REDACTED\Public\Scans. Make sure the remote computer is turned on."
It will correct itself if we restart the computer/printer in question. but this only solves the issue for approx 6-7 hours.
Things i have done to attempt to fix this.
Set a static ip address for both the computer in question and the printer itself.
updated the IP address using the HP tool.
reinstalled the HP office program.
Set DMZ for both the computer and printer.
Set the public scans folder to zero security( so anyone connected to the network can gain unrestricted access)
re-setup the network feature on the printer itself.
however now i am at a loss.
Any help would be great.

Hi @Prophet1986,
Welcome to the HP Forums!
I understand that you cannot connect in order to scan to your network folder with your HP Officejet 8600. I am sorry to hear this, but I am happy to help!
Are you able to make copies? Setting Up the Printer to Print and Copy from Tray 1 and Tray 2.
Are you connected wirelessly? Or with an Ethernet cable?
Also, what operating system are you using? Windows or Mac? What version? If you do not know the Operating System you are using, please visit this website. Whatsmyos.
In the meantime, please try the following:
Make sure the printer's power cable is plugged directly into the wall outlet, not a surge protector. Issues when Connected to an Uninterruptible Power Supply/Power Strip/Surge Protector. This applies to Inkjet printers as well.
Firmware update. Getting Printer Updates for HP Officejet Pro 8600 (N911), Officejet 6600 (H711) and Officejet 6700 P....
In the meantime, if you are using Windows, please see this guide, HP Scan to Network Folder or Digital Fax to Network Folder Fails to Install or Function in Windows w....
Printer Does Not Maintain Wireless Connection. (This guide will help you maintain the connection, if you are wireless).
Hope this information is helpful, and hope to hear from you soon!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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How to connect my HP Officejet 4500 G510n-z to work wireless.

I recently purchased the HP Officejet 4500 G510n-z, i have it connected to my netgear router which i can see that it is through netgear genie, but my computer will not connect. i have tried turning off my firewall, i have uninstalled and reinstalled many times. still no luck but when i run wireless test through the printer it pass's on everything. I tried to figure out how to bypass for udp 427 but i could not figure it out.
Connected through wpa-psk
Windows 7
Acer Laptop
Please Help me out, i have school starting in 5 days.
Thank you
This question was solved.
View Solution.

It is likely your antivirus firewall in the way. What do you use? Download and run this utility: http://h20180.www2.hp.com/apps/Nav?h_pagetype=s-926&h_lang=en&h_client=s-h-e17-1&h_keyword=dg-NDU&ju...
What does it say?
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

HP ENVY 4500 Printer "Error. Cannot connect to Server"

Hey everybody,
I work in IT and have a client that recently purchased a HP Envy 4500 all-in-one. She called me to install it for her and I got it set up with no problems. After a few days she told me that her printer wouldn't scan. It was giving her this error message;
"Error. Cannot connect to Server. Check Server name and address."
She has this computer connected via USB and I have already reinstalled the driver and ran the HP Print and Scan Doctor with no success. I have tried a lot of other solutions that people have been posting with the same issue but none have worked. This has become a huge issue and I don't see HP trying to find a solution. If no soultion will fix this, then I will be returning this printer for her and getting something that works.
Any help would be greatly appreciated,
bbritt91

Hi bbritt91,
Welcome to the HP Support Forums. I understand that you are getting a connection error message when trying to use the scan to email feature of your Envy 4500 printer.
To be able to use the scan to email feature the printer must be setup with web services which requires the printer to be connected to your wireless network with an active internet connection. I have included the Getting Started with ePrint document for reference.
If the printer has been setup with a wireless connection, please set a manual IP address and manual DNS server for the printer. I have included a link to another post with the steps, including screen shots, on how to do this. Please don’t worry that the screen shots are for a Photosmart 7510, the steps are the same.
Please let me know how it goes.
Regards,
Happytohelp01
Please click on the Thumbs Up on the right to say “Thanks” for helping!
Please click “Accept as Solution ” on the post that solves your issue to help others find the solution.
I work on behalf of HP

Officejet 6500 e710n-z cannot connect to new iMac Mavericks 10.9.5

I"ve had the Officejet al in one for a year or more now and it has worked fine connecting well to my old Macbookair (10.5.8) with few problems printing wirelessly. Since getting a brand new Imac with spanking new software I cannot connect. There seems to be no printer drivers in the imac so I downloaded the full HP suite. Still using
system prefs>
printers and scanners>
add printer
nothing appears. Not recognised. At all. Updated OS. REbooted printer. Reconnected to network router (BT Home hub5) form scratch. Only recognised when I attached it to USB, but as soon as I unplugged it was 'offline' despite both imac and OJ being connected to same network router. Can you help...? Your helppages simply direct me to go through the steps referred to above ie how to 'add' a new printer in the OS system prefs (which I can't as it simply does not show up unless connected by wire, which defeats the object...).
Thanks
Trevor P

Hi @trevorpick , and welcome to the HP Forums!
I see you're running into printing issues. I would like to help.
I would suggest deleting the printer from your print system, using this document: Uninstalling the Printer Software.
Once you have deleted it, I would suggest verifying and repairing the disk permissions: About Disk Utility's Repair Disk Permissions feature.
I would also suggest running your Apple updates: OS X: Updating OS X and Mac App Store apps
After the updates, I would recommend readding the printer via OS X v10.9 Mavericks: Installing and Using the Printer on a Mac
Once it is readded to your system, I would recommend this document on Wireless printing center Troubleshooting Issues.
Good luck and please let me know the results of your troubleshooting steps. Thank you for posting on the HP Forums!
Please click “Accept as Solution " if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos, Thumbs Up" on the right to say “Thanks" for helping!
Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Cannot connect to wireless network from a new HP Officejet Pro 6830

Just purchased a HP Officejet Pro 6830 wireless printer.
Set it up connecting my Dell PC and it initially worked.
THEN something happened.
ICON on screen on printer indicates "NO WIRELESS NETWORK FOUND"
Tried rebooting the Cable modem, then the router, then the printer and then the PC.
Still did not work.
What should I do?
Thank you for any help.

Hi @I-Love-HP-Gear,
Welcome to the HP Forums!
I noticed that you cannot connect to the wireless network from a new HP Officejet pro 6830, I am sorry to hear this, but I am happy to help you with your connection issues!
Are you able to make copies with the printer? Copy Text or Mixed Documents.
What Operating System are you using? Windows or Mac? If you do not know the Operating System you are using, please visit this website. Whatsmyos.
In the meantime, please see the following:
This general printing guide, Print Jobs from Your HP Printer are Stuck in the Print Queue.
This wireless guide for maintaining the connection. Printer Does Not Maintain Wireless Connection.
The HP Wireless Printing Center for more information. HP Wireless Printing Center.
Hope this information helps, and thank you for posting!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

Wireless connection for officejet 4500

I just replaced my router and now I'm having problems reconnecting my officejet 4500.

Well on this printer you go into the front panel setup which you would hit the setup rench symbol to the right of the machine than find network and then under network setting you will see wireless setup wizard when you select that option then to put in the passphase you do it like texting you keep pushing the number until it turn into a letter or number for you so it like texting when you put in the passphase. Now the passphase was setup when you got the new router so if you don't remember it contact the router company or it may be on the router and you put in the front panel like texting. I attached a document on how to reconnect to the network. Maybe this step by step process will help you out on resolvinfg the issue your having.
Thank you for being a Valued Hp Customer
Step one: Prepare for installation
Make sure that you have the following requirements before you begin:
Network name: The network name is the SSID (Service Set Identifier).
WEP key or WPA security passphrase
A computer that is connected to the wireless network.
Internet access. HP recommends broadband Internet access such as cable or DSL.
Your wireless-capable HP product. Place it close to the computer during the installation procedure.
Administrator privileges or password (Vista)
Make sure the product, access point, and computer are all on, and that the computer is connecting to the wireless network.
Exit all applications running on your computer.
Disconnect any USB or Ethernet cable that is connected to the product.
If you previously installed the software for a USB connection and now want to change to a wireless network connection, follow these instructions to remove the USB installation before continuing.
Go to the Printers folder:
Windows XP: Click Start , and then click Printers and Faxes .
Right-click the icon for HP product, and click Delete to remove it.
Step two: Connect to the wireless network
The following video demonstrates how to set up a wireless connection between your product and a wireless network. The product shown in the video is the HP Officejet J4680. The outside of the product might look different, but the steps are similar for your product.
Setting up a wireless connection using the contol panel
Follow these steps to connect the product to your wireless WLAN 802.11 network.
Press the Setup button ( ) on the product control panel.
Press the Arrow buttons ( ) to highlight Wireless Menu , and then press OK .
Press the Arrow buttons ( ) to highlight Setup Wizard , and then press OK .
The Wireless Setup Wizard searches for networks, and then displays them in a list.
Press the Arrow buttons ( ) to highlight the network name (SSID) that you gathered in the previous step, and then press OK .
If prompted, enter the WPA or WEP key:
Use the alphanumeric keypad on the product control panel to enter the passphrase.
When you finish entering the passphrase, press OK .
Make sure the product successfully connects to the network before continuing to the next step.
Step three: Decide whether to install with the product CD or download the software
Don’t worry if you don’t have the product CD! You can download the most current software available for your product from the HP Web site at no cost. The following information might help you decide which installation method to use:
Step four: Install the product software
To install the product on the wireless network, follow the steps for the method that you want to use (CD or download). Repeat the steps to install the software on each computer that will use the product wirelessly over the same network.
IMPORTANT : If you get any firewall messages during installation, click unblock , accept , continue , yes , allow , or permit , or the installation will fail.
Method one: Install the software with the product CD
Insert the product CD into the CD drive of the computer, and then wait a few seconds for the software installer to start.
If the installer does not start automatically, follow these steps to start it:
Windows XP: Click Start , click My Computer , and then double-click the CD drive.
Follow the on-screen instructions to start the installation.
NOTE: If you previously installed the software and are changing the connection type from USB to wireless, click Add a device when the Uninstall the software or Add a device window opens.
If prompted to choose the type of installation, review the following information
The Recommended type of installation allows you to take advantage of all your product features.
When prompted to choose a connection type, select the Network type, not the USB type.
Follow the on-screen instructions to finish installing the software.
Method two: Download and install the software from the HP Web site
Follow these steps to download the software, and then install it.
Step one: Download the software
Many products have more than one driver option on the downloads page. Choices might include a Basic type, and Full Feature type. If both options are available, the following information might help you decide which driver to download.
Follow these steps to download the product software and save it to your computer.
Open a new window to browse to the Select Software and Drivers page:
Right-click this link, Select Software and Drivers , and then click Open in New Window .
If prompted, type your product number. You might also need to click it in a list of similar products.
Click your operating system.
The Select Software and Drivers page opens.
Click the driver that you want to download. If you need help deciding, see the information in the previous table.
Click Download only . This option allows you to install the software at any time after the download completes.
Click Save , and then browse to the location on your computer where you want to save the file.
Click Save . The software downloads to your computer.
Tip: Make a note of the place that you saved the file, in case you want to install it at a later time.
Step two: Install the software
Follow these steps to install the downloaded software.
When the download is complete and you are ready to install the files, click Open Folder , and then double-click the downloaded file. The file name ends in .exe .
NOTE: If you closed the Download Complete screen, browse to the folder where you saved the .exe file, and then double-click it.
You can accept the default location to save the files. Click Next , and then wait while the installer extracts the files to prepare for installation.
Follow the on-screen instructions to start the installation.
NOTE: If you previously installed the software and are changing the connection type from USB to wireless, click Add a device when the Uninstall the software or Add a device window opens.
If you downloaded a Full Feature driver, the installer might prompt you to select the type of installation you want. (Skip this step if you downloaded a basic driver.)
The following information might help you decide which installation type to use.
The Recommended type of installation allows you to take advantage of all your product features.
When prompted to choose a connection type, select the Network type, not the USB type.
Follow the on-screen instructions to finish installing the software.
Additional Information
You can print a page of product information from the control panel of your All-in-One. The page includes information about the product IP address, MAC address, and network status. Follow these steps to print the information:
Press the Setup button ( ) on the product control panel.
Press the Arrow buttons ( ) to select Print Report , and then press OK .
Press the Arrow buttons ( ) to select Network Config , and then press OK . The Network Configuration Page pr

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