Officejet Pro L7780 keeps disappearing from print devices every time I shut off my computer

Operating system is Windows 7. I have to uninstall L7780 and reinstall the full version every time my computer is turned off. The critical update to fix this problem does not work. I still loose the printers all printers and when I try to add a printer I get the error message that my print spooler is not responding. I have tried to restart the print spooler but nothing works. This just started happening in January and I cannot seem to find a permanent solution to the problem. I am getting quite tired of the uninstall and reinstall. Lost my electricity last nigh in a thunderstorm and here I am again for the third time this week uninstalling and reinstalling the printer software. I also am running this on a wireless network. Does anyone have a real fix for this problem.

Hey VirginiaH,
You mention that you received an error about the print spooler not being started. Have you tried restarting this Windows Service?
To restart the Print Spooler see the information in the thread found here. What happens when you start the Print Spooler?
Do you possibly get a 1053 error? If so, then please see the thread found here.
Once the print spooler is successfully running, do you have the ability to re-install and have the printer stay installed?
-------------How do I give Kudos? | How do I mark a post as Solved? --------------------------------------------------------
I am not an HP employee.

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OfficeJet Pro L7780 - Have to Restart Print Spooler every job I print (Windows 7 32-bit)

I have an OfficeJet Pro L7780 that shows as offline in Devices and Printers constantly. I discovered if I queue up print jobs to it and then restart the print spooler all of the jobs will come out perfectly then the printer will instantly go offline. Here is what I've done for troubleshooting already:
Upgrade to newest firmware (R2011NxNxeN0)
Factory Reset by hold # and 3 at boot
Changed Ink and Print Heads
Installed newest 14.0 driver (tried both Basic and IT Pro Driver)
Rebooted and restarted printer and computer
Tried all this on a 2nd Windows 7 computer with the same results
Anyone actually use this printer on Windows 7 32-bit over the wired network port!!?!
This question was solved.
View Solution.

Same printer, same problem, same remediation by restarting Printer Spooler service. Only difference is OS is Win 7 Ultimate 64-bit.
FYI- I'm using my L7780 via a wifi connection using WPA2 security and a static IP and network RAW printing to port 9100. The printer always appears available via network pings but not to the print spooler. As such, printer is always "grayed out" and disabled but will accept jobs into its queue.
After endless searching this is what appears to be working as a fix: Turn off SNMP on printer port.
Printer Properties -> Ports Tab -> (Select Port) -> Configure Port -> uncheck "SNMP Status Enabled"
Hopefully this works for others- but I also found mention that others found a fix in toggling other settings such as "Enable bidirection printing" check box. Who knows what seemingly unrelated software triggers this issue but it began one strange day and drove me crazy.

HP Officejet Pro L7780 All-In-One printer

I am running Windows 8.1
The printer status OFFLINE.
It has done this in the past and I have been able to correct it by deleting and reinstalling it (at least back when I was running Windows XP and 7. Possibly at that time it was the DHCP issue pointed out in a previous post.
Now however, I can remove it and when I add it back, using Control Panel, Devices and Printers, Add a Printer, it is recognized correctly on the network (shows the IP address I know is in the printer) but when I try to send a test page, I get a pop-up saying it is OFFLINE. When I status it, it confirms it is offline.
There is no indication at the printers display that it is offline and it shows it is communicating with the network.

I can’t give you more than the info in my question about the model of the printer-HP Officejet Pro L7780 All-in-One printer
I had been using this printer for several years and this has happened a few times in that it required me to delete it and reinstall—that just does not work now. This last time was after I had upgraded to Windows 8.1 however I did that several weeks ago and it has worked okay since then…this is the first time it has stopped working on 8.1 however
Running Windows 8.1
I tried connecting via wireless and also switched over to wired lan but got same results (Printer Unavailable)
Used DHCP but get the same with static ip address
Cisco Lynksys E4200 wireless router
Just ultimately get Printer Unavailable when I try to print or status the printer
When I try wireless, I see the wireless icon bright blue like I expect it to

On a HP Officejet Pro L7780 All-in-One printer, is there a toner and where is it?

On a HP Officejet Pro L7780 All-in-One printer, is there a toner and where is it located? I've looked in Products and Supplies and don't see it but my printer is saying that it's low or empty.

By now, you have probably discovered that the L7780 does not use a toner but cartridges. It actually uses 4 HP 88's. They are black, magenta, yellow and cyan. Usually, black is the first to be replaced. They can be found at Staples, Office Depot and Best Buy.

The new firefox twitter app is great - except it disappears every time I shut down the computer and I have to remove and then reinstall it every day!?? I am working on an iMac - if that is causing the problem ...? Thanks.

The new firefox twitter app (mini tab on left of page) is great - except it disappears every time I shut down the computer and I have to remove and then reinstall it every day!?? It won't appear on the page until I do. I am working on an iMac - if that is causing the problem ...? Thanks.

Eustace, thank you so much for writing back. I will try what you suggested!!
thx for your reply - apparently when I went to the Apple store a long time ago, they restore maybe photos and itunes etc from my external hard drive (passport). I guess at that time they reinstalled an earlier operating system than my macbook came with and that somehow corrupted FileVault. apparently there was no sparse bundle (whatever that is) for my old admin account and they said that ever since the install of the older OS that it was actually NEVER backing up anything in my admin account.
Then, I bought Time Capsule and starting backing up to that instead. I started having problems with it being slow etc and then StartUp Disk full errors and didn't know what to do, so I "Restored" from Time Capsule and that's when I lost everything in my Admin account and was locked out when I tried to log in - it said File Vault error ..."
anyway - that's THAT sad story. I was told to create a new admin account and I've basically been trying to start over - even though I have a partial save of my computer in Crash Plan and I DO see a sparse bundle listed in there, but I just don't know enough about computers to know if it's something I can get back or if I am just totally doomed.
I'm afraid to reinstall anything because if there is even a remote shot that the other files are still floating around in my computer, I feel like that chance will be shot forever. I need to hire McGee from NCIS, I just KNOW he could get those files back for me!!!

HP Officejet Pro L7780 All-in-One Printer & Verizon D-Link wireless router. will not connect

I have a HP Officejet Pro L7780 All-in-one and not able to get it to connect to my Wireless Verizon D-Link Router.
Please advise.
aileensnider

Let's start here.
Printer does not maintain wireless connection.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c02817031&tmp_task=solveCategory&cc=us&dlc=en&la...
Say thanks by clicking the Kudos Thumbs Up to the right in the post.
If my post resolved your problem, please mark it as an Accepted Solution ...
I worked for HP but now I'm retired!

Officejet Pro L7780 Wired and wireless networking at same time

I have an officejet pro L7780 printer that I would like to use wired and wireless networking at the same time. It that possible. The printer is connected directly to the network by ethernet, but I would like to print wirelessly with an ipad or iphone using HP ePrint Home and Biz.
Thanks,
Maurice Hawley

The bad news: no it is not possible to have two connections active on your printer at once.
The good news: the router will connect any device to the printer regardless of how the printer or the devices are connected. So your iPad can print to a printer that is wired (with Ethernet) to your router.
If it does not work, restart your router by pulling its power plug momentarily.
Say thanks by clicking "Kudos" "thumbs up" in the post that helped you.
I am employed by HP

Every time I shut down my computer, I lose all my settings - like things I removed from the dock are all back, the trackpad resets to original settings, etc. How can I get my preferences to stay like they used to? Thx!!

I recently went through a nightmare with my computer where there was an "old" operating system put on my computer and I guess File Vault was turned on. Since then I've upgraded and am now running 10.8.3 but got locked out of my old admin account when I tried to restore my computer from Time Capsule. Attempts to recover anything from my old admin account have been futile
So, I started a new Admin acct and have been trying to reconstruct my life, but every time I shut down and restart my computer, it erases/resets all my prefernces, like all the things in the Dock that I remove all come back and the track pad is always moving in the wrong direction again and has to be reset every time. Is there a way I make my prefernces stick??
BTW if anyone knows how to recover all my lost stuff that would be beyond amazing too
Thanks in advance!

Eustace, thank you so much for writing back. I will try what you suggested!!
thx for your reply - apparently when I went to the Apple store a long time ago, they restore maybe photos and itunes etc from my external hard drive (passport). I guess at that time they reinstalled an earlier operating system than my macbook came with and that somehow corrupted FileVault. apparently there was no sparse bundle (whatever that is) for my old admin account and they said that ever since the install of the older OS that it was actually NEVER backing up anything in my admin account.
Then, I bought Time Capsule and starting backing up to that instead. I started having problems with it being slow etc and then StartUp Disk full errors and didn't know what to do, so I "Restored" from Time Capsule and that's when I lost everything in my Admin account and was locked out when I tried to log in - it said File Vault error ..."
anyway - that's THAT sad story. I was told to create a new admin account and I've basically been trying to start over - even though I have a partial save of my computer in Crash Plan and I DO see a sparse bundle listed in there, but I just don't know enough about computers to know if it's something I can get back or if I am just totally doomed.
I'm afraid to reinstall anything because if there is even a remote shot that the other files are still floating around in my computer, I feel like that chance will be shot forever. I need to hire McGee from NCIS, I just KNOW he could get those files back for me!!!

Gspeed ES Pro RAID keeps disappearing from Mac, have to re-initialize!

UPDATED VERSION:
MAC PRO KEEPS LOSING CONNECTION TO RAID DRIVE.
After 9 months of organizing a documentary film edit on an external RAID drive (12TB, Raid 0. Yes, I have 2 layers of backup), I purchased the PNY Nvidia Quadro 4000 video card for the primary edit. Soon after, I began having boot up issues. The screen would freeze at various points during the startup process, requiring manual power-downs.
Over the past two months, my computer has lost communication with the RAID 3 times, forcing me to rebuild it from my backup drives (10TB). One tech at Diskwarrior said my computer lost the partition, and that the 1s and 0s had been largely replaced with gibberish.
The Raid becomes unrecognized by my computer in one of two ways:
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2- The Raid will go from being recognized to not being recognized when I reboot one day. Again, I have to re-initialize and rebuild.
I removed the PNY Graphics card and put in the stock ATI Radeon HD 5770 it came with. On day 2 of rebuilding the RAID, I got the error -36 and the Raid disappeared from disk utility again. When I opened the raid folder, which seconds before had 10 TB of data on it, it read as zero items. So the PNY Nvidia card was NOT the problem.
Apple has worked on the computer 3 times, running extensive hardware tests, but the same problem persists. At one point they said my blackmagic card was the problem, and more recently they said I probably have bad ram. I tried separate ram (the old 6GB my computer came with), and my computer seemed to begin booting up okay, but one day later I had the -36 error, the RAID couldn’t be recognized again and I lost the data during another rebuild. Apple even replaced the Ram Tray, but the same problem persists.
G technology says my RAID’s hardware is fine, and ATTO, who makes the Raid card, says it looks fine to them too. This does not mean they are 100% not the problem though.
Yesterday as I was attempting to rebuild the RAID again, I saw the -36 error come up, and files stopped copying. I immediately made a screenshot and noted the time.
Today I spoke with a really cool tech at Apple named Ron who helped me investigate the Kernel log, and this is what it said (the RAID is called FadingWest):
Dec 6 17:05:36 Jesses-Mac-Pro kernel[0]: hfs_swap_BTNode: invalid forward link (0xbb739311 >= 0x0000df00)
Dec 6 17:05:36 Jesses-Mac-Pro kernel[0]: hfs: node=2717 fileID=4 volume=FadingWest device=/dev/disk3s2
Dec 6 17:05:36 Jesses-Mac-Pro kernel[0]: hfs: Runtime corruption detected on FadingWest, fsck will be forced on next mount.
Ron believes my problem is with the RAID card. He thinks it’s dropping the connection. So I’ve got an RMA going with ATTO for a new one.
Here are the final things I can troubleshoot at this point:
New RAID card (ATTO)
New RAID drive (G-Technology)
Motherboard / PCI lanes (Apple).
NEW COMPUTER (Apple)
Any ideas are appreciated. Here are the items in question:
Mac Pro mid 2010 2x2.66 Ghz 6 core Intel Xeon OS X Lion 10.7.5
G speed ES Pro (G Technology) – 12TB @ RAID 0
ATTO R680 RAID card

I found this on another help site, I think it's the trick:
there are 2 halves to the Dock. With a bar in the middle.
on the left side, there are 2 sections. the furthest left are the icons that will stay in the dock, then on the right side of the left half of the dock, are the temporary icons, the ones that just stay there till the program is done.
You can freely move a temporary icon to the left and it will be come a permanent icon.
I am reminded of the wizard of OZ here... you could always get to firefox... you just had to click your mouse (and drag an icon)..

I uses Time Machine to transfer files and program from old to new MacBook Pro. Aperture doesn't work. Every time I open Aperture the computer need me to key in Serial number. How do I fix it.

Hi There,
I purchased a new MacBook Pro Retina 15". Since I am using MacBook Pro and I uses Time Machine for backup files and program. Store saleman tell me I can retore my existing program and files from old MacBook Pro to new MacBook Pro computer. After files transfer it seem to be OK. But only Aperture has a problem when every time I open Aperture to edit photos, MacBook Pro ask me to key in the Aperture Serial Number that made me so inconvinent. Did any one have meet this problem and can someone teach me how to fix it, Thanks.
Nelson

Either the license files were not transferred or it has to be relicensed.
Remove and then re-install aperture. On an rMBP this should take only a couple of minutes.

My computers keep getting the same updates every time they shut down their pc, so when they boot up, they are trying to apply changes, but end up failing. So this cycle continues to happen over and over again.

First of all thank you for reading this post,
Also i got to mention at GPO level I changed my WSUS Server GPO for a new one, i built a new server 2008 and updated the GPO on my Group Policy Management console. first of all my new server did not start and still picking up any computers.
This is the log I have from one of the problematic Workstations:
2014-09-30 08:54:30:030
1084 464
DnldMgr Regulation server path: https://fe2.update.microsoft.com/v6/UpdateRegulationService/UpdateRegulation.asmx.
2014-09-30 08:54:30:064
1084 464
Misc FATAL: SOAP/WinHttp - SendRequest: SSL Cert security check failed. error 0x80072ef3
2014-09-30 08:54:30:064
1084 464
DnldMgr FATAL: Failed to contact the server with 0x80072ef3.
2014-09-30 08:54:30:064
1084 464
PT WARNING: GetUpdateDownloadInformation failure, error = 0x80244004, soap client error = 4, soap error code = 0, HTTP status code = 200
2014-09-30 08:54:30:064
1084 464
DnldMgr WARNING: Server call failed, using default regulation.
2014-09-30 08:54:30:064
1084 464
DnldMgr * Regulation call complete. 0x80244004
2014-09-30 08:54:30:066
1084 464
DnldMgr *********** DnldMgr: New download job [UpdateId = {FB216336-B0E9-4DB1-A200-A7D18D7327DD}.206] ***********
2014-09-30 08:54:30:066
1084 464
DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update FB216336-B0E9-4DB1-A200-A7D18D7327DD is "Defaults" regulated and can NOT download. Sequence 7063 vs AcceptRate 0.
2014-09-30 08:54:30:066
1084 464
DnldMgr * Update is not allowed to download due to regulation.
2014-09-30 08:54:30:066
1084 464
DnldMgr *********** DnldMgr: New download job [UpdateId = {3C4D3849-4CC0-4160-BAD3-B3209E81C9B8}.206] ***********
2014-09-30 08:54:30:066
1084 464
DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 3C4D3849-4CC0-4160-BAD3-B3209E81C9B8 is "Defaults" regulated and can NOT download. Sequence 7063 vs AcceptRate 0.
2014-09-30 08:54:30:066
1084 464
DnldMgr * Update is not allowed to download due to regulation.
2014-09-30 08:54:30:066
1084 464
DnldMgr *********** DnldMgr: New download job [UpdateId = {08EF572F-5DC2-44C2-B099-798467AF4CB9}.206] ***********
2014-09-30 08:54:30:066
1084 464
DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 08EF572F-5DC2-44C2-B099-798467AF4CB9 is "Defaults" regulated and can NOT download. Sequence 7063 vs AcceptRate 0.
2014-09-30 08:54:30:066
1084 464
DnldMgr * Update is not allowed to download due to regulation.
2014-09-30 08:54:30:066
1084 464
DnldMgr *********** DnldMgr: New download job [UpdateId = {6FC739FB-E7FE-4859-9281-C9DA6C385886}.205] ***********
2014-09-30 08:54:30:066
1084 464
DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 6FC739FB-E7FE-4859-9281-C9DA6C385886 is "Defaults" regulated and can NOT download. Sequence 7063 vs AcceptRate 0.
2014-09-30 08:54:30:066
1084 464
DnldMgr * Update is not allowed to download due to regulation.
2014-09-30 08:54:30:066
1084 464
DnldMgr *********** DnldMgr: New download job [UpdateId = {785A87E7-E4D4-4480-B28F-DC6F1CDCEB96}.206] ***********
2014-09-30 08:54:30:066
1084 464
DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 785A87E7-E4D4-4480-B28F-DC6F1CDCEB96 is "Defaults" regulated and can NOT download. Sequence 7063 vs AcceptRate 0.
2014-09-30 08:54:30:066
1084 464
DnldMgr * Update is not allowed to download due to regulation.
2014-09-30 08:54:30:066
1084 464
DnldMgr *********** DnldMgr: New download job [UpdateId = {64027A15-E6AE-4133-B904-18F5F61461BE}.206] ***********
2014-09-30 08:54:30:066
1084 464
DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 64027A15-E6AE-4133-B904-18F5F61461BE is "Defaults" regulated and can NOT download. Sequence 7063 vs AcceptRate 0.
2014-09-30 08:54:30:066
1084 464
DnldMgr * Update is not allowed to download due to regulation.
2014-09-30 08:54:30:066
1084 464
DnldMgr *********** DnldMgr: New download job [UpdateId = {25599F80-DB8A-47B3-8DED-AD19E03A6BFA}.206] ***********
2014-09-30 08:54:30:066
1084 464
DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 25599F80-DB8A-47B3-8DED-AD19E03A6BFA is "Defaults" regulated and can NOT download. Sequence 7063 vs AcceptRate 0.
2014-09-30 08:54:30:066
1084 464
DnldMgr * Update is not allowed to download due to regulation.
2014-09-30 08:54:30:066
1084 464
DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update FB216336-B0E9-4DB1-A200-A7D18D7327DD is "Defaults" regulated and can NOT download. Sequence 7063 vs AcceptRate 0.
2014-09-30 08:54:30:066
1084 464
DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 3C4D3849-4CC0-4160-BAD3-B3209E81C9B8 is "Defaults" regulated and can NOT download. Sequence 7063 vs AcceptRate 0.
2014-09-30 08:54:30:066
1084 464
DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 08EF572F-5DC2-44C2-B099-798467AF4CB9 is "Defaults" regulated and can NOT download. Sequence 7063 vs AcceptRate 0.
2014-09-30 08:54:30:066
1084 464
DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 6FC739FB-E7FE-4859-9281-C9DA6C385886 is "Defaults" regulated and can NOT download. Sequence 7063 vs AcceptRate 0.
2014-09-30 08:54:30:066
1084 464
DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 785A87E7-E4D4-4480-B28F-DC6F1CDCEB96 is "Defaults" regulated and can NOT download. Sequence 7063 vs AcceptRate 0.
2014-09-30 08:54:30:066
1084 464
DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 64027A15-E6AE-4133-B904-18F5F61461BE is "Defaults" regulated and can NOT download. Sequence 7063 vs AcceptRate 0.
2014-09-30 08:54:30:066
1084 464
DnldMgr Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update 25599F80-DB8A-47B3-8DED-AD19E03A6BFA is "Defaults" regulated and can NOT download. Sequence 7063 vs AcceptRate 0.
2014-09-30 08:54:30:066
1084 464
DnldMgr *********** DnldMgr: New download job [UpdateId = {10D2B3E3-DB88-45A5-8C07-E3D8A8E2BBF5}.200] ***********
2014-09-30 08:54:30:067
1084 464
DnldMgr * Queueing update for download handler request generation.
2014-09-30 08:54:30:067
1084 464
DnldMgr Generating download request for update {10D2B3E3-DB88-45A5-8C07-E3D8A8E2BBF5}.200
I appreciatte very much your assistance on this, this URL called so much my attention:
https://fe2.update.microsoft.com/v6/UpdateRegulationService/UpdateRegulation.asmx.
we are corporate are not supposing to receive anything from the internet, only local WSUS approved updates.
Again, thank you for you assistance on this.
Joe.

"DnldMgr Regulation server path: https://fe2.update.microsoft.com/v6/UpdateRegulationService/UpdateRegulation.asmx."
problematic Workstation is trying to contact Microsoft for update.
Should WSUS be pushing updates to workstations instead?
IF yes, Adjust workstation and GPO to do that.
IF no, does workstation have permission to visit Microsoft?
W.Maxx MCITP MCSE MCSA MCP 2k8 2k3 2k nt4 AD, Exchange, DNS, msProject, SharePoint IBM iSeries RIM blackberry

HP Officejet Pro L7780 won't print individual pages of a file

I have a HP Officejet Pro L7780 setup with wireless printing on my network and am using Windows 7 on a 64-bit computer with MSWord 2007. I'm trying to duplex print just specific corrected pages (like pages 7-8) from a file (of pages 1-22) and my printer just won't do it. When I select to print specific pages, the printer just sits there and then the print queue is apparently dumped, as the tray icon just disappears. The printer will print only all pages of a file or nothing at all. What could be the reason for this and how do I correct it? Thanks, Patricia

Hello tdhoobyar,
Please click here to access the troubleshooting steps that should resolve the issue.
Regards,
Jabzi
Give Kudos to say "thanks" by clicking on the "thumps Up icon" .
Click "Accept as Solution" if it solved your problem, so others can find it.
Although I am an HP employee, I am speaking for myself and not for HP.

My emails keep disappearing from my MacBook Air, my iPhone

My emails keep disappearing from all devices--MacBook Air, iPhone, iPad as well as our archair Sony VAIO w/Windows XP. We use Comcast, a "POP" account. All settings have been changed to never delete, empty trash after 90 days, etc., per Apple, AT&T and Comcast "techs". To where are they going? Can they be retrieved? Why does this keep happening? How can we prevent this from happening?

Is there a category for the dissappearing emails? Do they have anything in common? Have you tried refreshing the inbox?
Another possiblity is that since Macs and iPhones categorize mail a little differently, try going the the "all mail" section. You can find it under your account mail. That is, instead of going to your inbox, you go under there, where is says "accounts" and shows all your accounts, including the icons for each mail service. There should be a group saying "all mail" if you use google. Let me know if you find the disappearing mails.

I have a HP Officejet Pro L7780. Recently it won't allow me to print from websites,

I have a HP Officejet Pro L7780. Recently it won't allow me to print from websites, The only way I can print is to 'copy' it to a word document then print. ANy suggestions as this has only recently been an issue.

Trying running the Print Diagnostic Utility and see if it finds any errors http://http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=mp-91799-1&lc=en&dlc=en... . If that does not fix the issue try uninstalling the software and reinstalling it.
Although I am an HP employee, I am speaking for myself and not for HP.

HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page.

HP Officejet Pro 8500A Premium will not print docs from computer, but will print a test page. I continually get a message that the computer cannot communicate with the printer.   Not only will it not print docs, it will not print web pages using IE 11 or Google Chrome.
I've used Print and Scan Doctor, it always reports there are no issues and prints a test page even though I can't print anything else.
Each time I want to print, I must reboot the computer. After reboot I have one chance to print.   This problem started February 15, 2015.
My operating system is Windows 8.1.   I have unintalled the HP software, rebooted, then reinstalled the software:
OJ8500_A910_1315-1.exe
HP Print and Scan Doctor - HPPSdr.exe
HPSupportSolutionsFramework-11.51.0049.msi
All versions were last downloaded on April 4, 2015.
I have a home wireless network (Ubee DDW366 router). All other devices in the house will print to the 8500A printer without issues: 2 Toshiba laptops, 2 Android phones, and 1FireHD.
The desk top is installed with a Netgear Network card I don't know the model, but I had it tested by a PC Tech to confirm that the card is working.   The card and Windows 8.1 were installed on January 3, 2015.
I have run virus scans and malware scans. Each time they show there are no issues with my desktop. What kind of desktop? Specifically made to my specs from store parts. . . no brand name computer. ASUS Motherboard P6X580 Premium. Now I will probably get hacked!
I am at my wits end. And it is frustrating when I need to make a print of something and the system locks up. I often resort to screen printing to a word document to save in order to reboot. . . .but then I lose all sorts of capabilites when I salvage what I needed. Also this is a time consumer.
This printer has served us well for two years and I have expensive cartridges waiting; another two rounds of refills.
Help?
Addendum: I can scan using HP Printer Assistance. I open the HP Printer assistant, it "retrieves" info from the printer, then I select "scan a document or photo" and the printer responds.   I have no trouble with scanning.
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Hi ArielAce , thanks for getting back to me!
I would recommend downloading and running the HP Print and Scan Doctor.
Please keep me posted!
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Jamieson
I work on behalf of HP
"Remember, I'm pulling for you, we're all in this together!" - Red Green.

Officejet Pro L7780 keeps disappearing from print devices every time I shut off my computer

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