Old macbook RSS, will apple replace logic board and heat.

Will apple replace my logic board if I experience random shutdown? and if will replace it, it will be the board with duo core 2 on it? because I have the old macbook.

When I got mine replaced for RSS, I had to prove it. This was in early July, when it was a relatively new problem. I also convinced them to replace it rather than take it in for repair, but that's extremely unusual.
I've read posts on these message boards that since early September, some stores will just take it from your hands and start on the "new heatsink" paperwork as soon as you say "random shutdown." But that's not a guarantee that it will happen.
There as also a way to make RSS happen, but it didn't work for everybody. Search in the discussions for "yes > /dev/null". If that procedure works for you and shuts down your MacBook, then you can also do it in the store.

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Macbook won't wake from sleep - replaced logic board and batteries already

I have a 13" White Macbook on 10.5.5 that occasionally won't wake from sleep. This will happen with nothing plugged into the Macbook except for the AC adapter. I have done the firmware upgrade, reset the SMC, reinstalled Leopard from the DVDs twice, brought it into Genius and had the ram, sleep switch, and the logic board replaced. There are no bluetooth devices attached to the computer.
I've searched the forums but haven't found a definitive answer yet.
Message was edited by: multiphrenic

I've experienced the problem as well. I have the new aluminum macbook with all factory specs and no mods, except that I changed it from smart sleep to the original old mac behavior of instant sleep. It is intermittant and with mine, I've noticed that when the screen is open, the computer appears to be completely off, but when I close the computer the light on the front of the computer comes on. The only resolution I've found so far is to hold the power button for 5 seconds for a hard power down and then push it again--everything works fine.
There is indeed a sudden drop sensor, and in fact, it did happen after I accidentally hit the corner of my mac once on a tv while trying to set it down. That could be the answer...we might have to try disabling that because quite honestly, if I drop my mac while its on, I'm going to be more worried about the screen, the case, even the cute little plastic apple than the hard drive (I have backups galore).

Macbook Pro - option to replace logic board - what is the fault???

Less than two weeks ago I posted that my Macbook Pro would not boot - dead screen, no sound from HD, superdrive would not respond to keyboard, etc. Anyway, I extracted the HD and retrieved most of the data I needed. The machine was 45 days out of waranty but after a bit of cajoling Apple agreed to replace the logic board. The dealer's technician examined the machine but, you guessed, the fault has not recurred! The machine boots, the diagnostics show no evidence of a fault... so what went wrong, and more importantly did my disassembly and reassembly of the machine knock a connection back into place? Perhaops the HD connector (SATA drive)? I have decided to replace the logic board in any event as - it has a 90 day warranty - an intermittent fault frays the nerves worse than any other. Anyone got ideas about what is, or could have been the fault?

hi i was wondering how you managed to get apple to replace the logic board on your macbook pro out of warrenty! it happened to me a couple of days ago and yes it was just out of warrenty. at 13months.
any help with this would be awesome! regards, james

Will Apple replace my on and off top button on my iPod because it will not work anymore?

Button wont work

If it's under warranty, and it's not broken due to abuse, they will most likely just exchange your iPod Touch for a refurbished one.

Having logic board and inverter replaced - will post results.

My MBP is afflicted with the CPU whine and the LCD whine, not to mention the "Moo". I solved the Airport not connecting automatically issue on my own.
Talked to Apple about the whines, they wanted me to take it to the local guys, which I was happy to do. I dropped it off this morning, going to pick it up after work.
They are ordering me a replacement logic board, and the inverter (at my request). I will keep my MBP until they come in and then they will swap the new parts in.
I'm guessing it won't be a short wait for the parts, but I will follow up in this thread detailing further results and noise levels.
Personally, I am very impressed with the local service response. They agreed to get the inverter at my request even after opening it up and finding the noise to all eb coming from the logic board.
I know it ***** to wait... but there is more to come. Any questions about my specific machine, etc; post and I will answer.

BrenM - Good luck with your MBP! I hope the replacement logic board and inverter resolve the issues.
As for me, my MBP has been at an Apple Authorized Service Provider in Oakville, Ontario for about a week and a half. They first ordered a replacement logic board, which came from California ... took 2 or 3 days. Unfortunately the replacement logic board did not resolve the high-pitched "whine" issue. The tech told me it is quieter, but not gone .... So on Monday he advised me that they are replacing the inverter, which is on order. They expect to receive it on Wednesday. To be honest, I don't think the inverter will address the high-pitched "whine", as I've been following this issue on here very closely. But it probably will resolve the buzz from the screen when adjusting the brightness, so that's good.
The ASP that I took my MBP to in Oakville has been great. They're really on the ball with it and I know they are doing the best they can. But what it really comes down to is ... if Apple doesn't have an issue to this high-pitched "whine", there's not much the ASP can do. I appreciate them replacing the logic board and inverter, but it's really Apple that needs to get their act in gear and resolve this once and for all. The MBP's have been out for what ... 5-6 weeks now? This has been a hot topic ever since people starting receiving their MBP's, and Apple needs to face the fact that people are not going to let this go until a solution is provided.
The ASP told me that if after replacing the inverter it is still not resolved, I'll need to put up with it until Apple resolves the issue, as there's nothing else they can do. I asked him - what if it takes Apple 2-3 months to resolve the issue? He said I can bring it right back in to have it fixed. So that's good.
The other thing I was considering is when I get my MBP back, to contact Customer Relations and put up a fuss to receive a replacement. But ... then the replacement will probably have the high-pitched "whine". I don't know what to do at this point. It sort of bothers me that my $3000 MBP is no longer pristine, as it has been serviced and received replacement parts ... what do you guys think? Should i be firm with customer relations and (politely) demand a repacement?

Will apple replace fake magsafe charger

hi i have bought a macbook from a dealer it is still in warranty
the problem is that the charger is a fake and is now not working i recived the charger with the macbook pro will apple replace it if they will what shall i say to them

Did you purchase the MBP from Apple or an Authorized Apple service Provider? If so, the charger should be genuine.
If not, then the resolution of this problem is between you and the vendor of the counterfeit charger. Apple is not under any obligation to rectify problems as a result of actions by unscrupulous vendors.
Ciao.

Will apple replace an ipod touch that overheated

i tried to charge my old ipod touch that does not have a camera and it got extremely hot within 10 seconds turn black and now will not come back on no matter what i try??!? will apple replace it? and can it be fixed?

If not underwarranty Apple will exchange your iPod for refurbished one for this price:
Apple - Support - iPod - Repair pricing
If you have a 2G iPod it may not be worth it.

CS3 in MAC OSX7 gives licensing stopped working following replacement of logic board and hard drive.

Repair of MacBookPro with OSX7 replaced logic board and hard drive. CS3 notified that licensing has stopped working. It worked before the repair -- and I believe that I had a similar problem in the past. The Live Chat said that they were not compatible -- which doesn't make sense since it worked fine before the repair. How can I get it going again. Chat room said I had to buy new product which seems crazy.

Repair of MacBookPro with OSX7 replaced logic board and hard drive. CS3 notified that licensing has stopped working. It worked before the repair -- and I believe that I had a similar problem in the past. The Live Chat said that they were not compatible -- which doesn't make sense since it worked fine before the repair. How can I get it going again. Chat room said I had to buy new product which seems crazy.

I am looking to upgrade my macbook pro 13". I have a new logic board and have searched for the spec on this i.e. hdd size and ram. will my 2009 screen work with a updated graphics card ??

I am looking to upgrade my macbook pro 13". I have a new logic board and have searched for the spec on this i.e. hdd size and ram. will my 2009 screen work with an updated graphics card ??

Sounds just like what was happening with my Alum MB. I took it in and they replaced my battery. It seems to be ok now. I don't know what it is, but my battery was fine before 10.5.6 and the same timeframe of the firmware updates when they came out.
My battery health was jumping around but was fine before all of this happened. Unfortunately at 381 cycles I don't think you have much chance of getting the battery for free. Perhaps you can complain about the battery saying it was fine until 10.5.6 or whatever. Not sure when your computer was made, but perhaps you are eligible for this program: http://www.apple.com/support/macbook_macbookpro/batteryupdate/

NVIDIA issue: Apple not agreeing to replace logic board

Hi,
I have a 15" MBP purchased in Oct 2007.
This is what happened.
Watching videos, screen starts flickering, Then hanged. So rebooted manually. Happened 3-4 times and after that system won't boot.
Display comes, sound comes and then comes to gray screen of death.
Took it to ASP, guy says software issue and asks me to repair. I go home run the diagnostic test and get the error:
4VDC/1/40000003: VideoController.
Googled and found out about the NVDIA 8600M graphics processor issue.
Went back to ASP very happy that problem occurred with just 2 months remaining for the 4 yr warranty.
Then begins my ordeal.
ASP says because of the kernel panic, they cannot run any diagnostic test to confirm if its only GPP issue. They say some other component on logic board has failed so cannot give free replacement.
Raise it with Customer care who puts me through Customer Relationship Manager, she says she'll have Apple engineers validate it.
Comes back next day, says Apple engg ran test and found out its not GPP issue. I ask for results confirming it. She says I can get those from ASP.
Next day go to ASP, ask for results, they say we could never run any test.
I am a bit of technical guy myself. I understand that any malfunctioning hardware can cause kernel panic and graphics processor is pretty important one.
So what I don't understand is, how can Apple say its not NVDIA issue, without even running any test.
Called up customer care again, (this time was connected to different relationship manager) she kept saying the same thing, we did our test and find to connection to GPP issue. I asked her to put me through some technical person. She said she would do it and am waiting for the same.
What I find very frustrating is that I have found many instances where people found the same issues as mine and they got a free replacement of the logic board. Then why in my case Apple is not willing to accept that this is the same problem.
I need help from folks over here. What really are my options? What should I do?
I am hoping the Apple technical person understands what I am saying. But what if he too refuses to accept?
I cannot afford to spend this much on a logic board. Will have to buy a new one and that too non-MAC. (My wife would kill me if I buy another MAC and based on my own experience I would be very scared as well)
I am based in India.
Please help.
-Thanks
Nikhil

nikhil_no_1 wrote:
Finally some good news. Couldn't wait to share with you all.
Received a call from AASP that they have got the approval for replacement of logic board and I should be getting my laptop back next week. Yayyyy..
This is what happened today.
Today being a holiday I went there in the afternoon. Luckily the place was empty. So caught hold of the supervisor and told him lets sit together and work on the
issue. Told him if we suspect the kernel panic to be an OS issue then lets hook up another HDD and bootup the laptop. Thankfully he too obliged.
First thing he booted up in single user mode and ran fsck. HDD was all OK. Then I noticed that the background instead of being completely black had some blue
colored stripes. He probably noticed that as well but didn't say so. When I asked him if it was supposed to be black he said yes but also said it could be an OS
issue as well. Then he got an external monitor. But since the laptop won't boot we couldn't reach the stage where we can make use of external monitor.
Next he brought external HDD. It was detected but again laptop won't boot from it.
Then he got the NVIDIA Test Program on a USB stick and tried to hook it up. Unfortunately the laptop didn't recognize the USB stick. He then got the specs of
my laptop from Apple Site and brought up the TS2377. Then he gave me some nonsense about how my model was 15"MBP 2.2/2.4 GHz (Late
2007) whereas in TS2377, it just says 15"MBP 2.2/2.4 GHz, no mention of Late 2007, therefore my laptop is not part of affected batch. I was like, dude, what
are you talking about, its clearly mentioned manufactured between May 2007 to September 2008. Then he said, this model doesn't have "something" because of
which the NVIDIA test cannot be run. When I asked what that something is, then he just said nothing and cut short that thread of conversation. Then he tried to run
the test on his own laptop and to my good fortune even that laptop didn't recognize the USB at bootup time. It would detect when system was running. At
that point he pretty much ran out of all excuses and told me he would take the laptop inside and work on it. He told me he'll give me a call once he has an
update which he did a while back and gave me the fantastic news.
Although I am thankful to this AASP person for looking into it seriously, this whole episode has left a bitter taste about Apple's service in general.
First I never expected Apple product to go bust in less than 4 years. And if there is a known manufacturing fault then Apple should make sure that the
customer doesnt have to do running around to prove the issue.
The NVIDIA test requires the system to boot up. But ideally the test should be such that they should just be able to take the logic board and verify it somehow.
Its like, if the part has gone little bad then we can replace, but if its gone completely bad then we can't.
Also, Apple should look to fix issues in logic board rather than asking users to replace it completely (in the event they are not providing replacement). For all
we know the problem could be in $10 component that requires a $1000 to replace.
Anyways, enough of my rant. I'm just relieved that matter is resolved. I am thankful to all who replied esp tjk.
Wow.
As you and I already know, that machine is indeed one of the models that may be affected by the NVIDIA issue. It's difficult to believe someone would deny that. Anyway, your persistence paid off, and you should be on the way to a normally functioning MBP. Finally. It's too bad you had to go through all that, but I'm glad that worked out for you. Hope you'll post back with the results after the MBP is repaired.

Yesterday I've bought the old mac book air, will Apple accept a return and replace it with the new one?

Yesterday I've bought the old mac book air, will Apple accept a return and replace it with the new one?

Hi micjhal,
Call them up! If you look on your receipt it'll indicate you have 14-days to return it (if bought at a retail store) and 30-days if bought through the online store.

Will Apple replace my Ipod Touch 5g, Even if its over a year old?

I have an iPod touch 5g, which i bought in January of 2013. This iPod has been malfunctioning for a couple of days now. I connect it to a power source since it indicates its low on battery. When I do, it turns on, however, it will not charge much and the battery will continue to be red on the top right hand corner of the screen. I have an app which helps indicate around how much battery the iPod has. This app says that the iPod never charges past 15% and if i disconnect it, it shuts down. If the problem is in the battery, and it's a hardware problem, will Apple replace my iPod? Can they still do it? It is over a year old, but after all, i paid for a product that would last longer than a year and a half, didn't I?

You no longer have warranty coverage. Whatever Apple will do you will have to pay for it since it is out of warranty.
If your iPod Touch, iPhone, or iPad is Broken
Apple does not fix iDevices. Instead, they exchange yours for a refurbished or new replacement depending upon the age of your device and refurbished inventories. On rare occasions when there are no longer refurbished units for your older model, they may replace it with the next newer model.
ATTN: Beginning July 2013 Apple Stores are now equipped to do screen repairs/replacements in-house on iPhone 5 and 5C. In some cases while you wait. According to Apple this is the beginning of equipping Apple Stores with the resources needed to do most repairs for iPhones, iPads, and iPod Touches that would not require major replacements. Later in the year the services may be extended as Apple Stores become equipped and staffed with the proper repair expertise. So, if you need a screen repaired or a broken screen replaced or have your stuck Home button fixed, call your local Apple Store to see if they are now doing these in-house.
You may take your device to an Apple retailer for help or you may call Customer Service and arrange to send your device to Apple:
Apple Store Customer Service at 1-800-676-2775 or visit online Help for more information.
To contact product and tech support: Contacting Apple for support and service - this includes international calling numbers.
You will find respective repair costs in the appropriate link:
iPod Service Support and Costs
iPhone Service Support and Costs
iPad Service Support and Costs
There are third-party firms that do repairs on iDevices, and there are places where you can order parts to DIY if you feel up to the task:
1. iResq or Google for others.
2. Buy and replace screen yourself: iFixit

Will Apple Replace the bottom of my white macbook?

Will Apple replace the bottom of my white macbook late 2009? its starting to peel off a lot.

read this: http://www.apple.com/support/macbook-bottomcase/

Will apple replace the L shape MagSafe Adapter the pins are sticking causing late 2011 macbook not to receive charge.

Will apple replace the L shape MagSafe Adapter? The pins are sticking causing my late 2011 macbook not to receive charge.

Yes, Apple will replace it if you are still under warranty. Otherwise, as in my case, you will have to buy a new one.
I purchased my MacBook Air July of 2011. Approximately four months later the adapter stopped working. I brought my MacBook and the adapter to the Genius bar. The adapter was replaced because it was under warranty. To make sure the problem was not something I did as I didn’t want to duplicate, I inquired and was told some adapters just have problems. After two weeks, I noticed the rubber coating to the wire bunched up on the L end that connects to the MacBook Air on the replacement adapter. I returned to the store and was assured that my concern was unwarranted and that since the adapter was working fine I was fine and that if it stopped working I could just return it. On 11/22/12 it was not getting power. I returned to the store. After being asked where I returned the adapter when I originally had the problem (same store) I was informed that the replacement adapter was only covered for three months, to be happy it lasted as long as it did, and I would need to buy a new one for $61. However, the store didn’t have the adapter I needed and could buy the 60W adapter for $79. I was told I could go up, just not down. Before leaving, however, I asked if I was doing something wrong with the adapter and how long the new one was covered for. He inspected the nonworking adapter, pointed at the where the wire connects to the base and said no, usually people have their cords pulled from here but yours looks fine. On the plus side, the rubber coating around the wire of the new adapter appears thicker with no chance of sliding and bunching up. Glad Apple fixed this issue.

I have 2 2006 macbooks that have chips. Will apple replace them for free?

Hello, i have 2 2006 macbooks that have palmrest chips. One is black and the other is white. the lack one also has a chip in the top left corner of the screen. I have heard of people getting the replaced for free bacause of faulty construction and wear and tear. Will apple replace the palmrest fro free? What about the chip on the top left of the screen? The optical drives dont work on either too. How can you fix that? Thanks!

The only one who can answer this question is the Apple Genus after the MacBook has been inspected.
Allan

Old macbook RSS, will apple replace logic board and heat.

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