On a fresh Win 8 Pro 64bit install - Muse will not install but all other CS6 installed flawlessly...

Exit Code: 7
Please see specific errors and warnings below for troubleshooting. For example, ERROR: DW050 ... WARNING: DW066 ...
-------------------------------------- Summary --------------------------------------
- 0 fatal error(s), 1 error(s), 2 warning(s)
WARNING: DW066: OS requirements not met for {9E0AF030-AC6B-11E0-8837-00215AEA26C9} Microsoft Visual C++ 2010 Redistributable Package (x86) 10.0.40219.1
WARNING: DW066: OS requirements not met for {9A554C9D-E12D-4205-8101-9F4337CD5673} Adobe Muse 2.0.0.0
ERROR: DW050: The following payload errors were found during install:
ERROR: DW050: - Adobe Muse: Install failed

ESpeakers,
We tried the exact same scenario on several machines running Windows 8 (x64) but we did not face this error. Can you please do the following to help us diagnose the specific issue on your Windows 8 system:
Launch the Windows Task Manager and click on the button labeled "Show processes from all users".
Ensure no invisible process by the name of PDApp.exe is running. If found, kill it.
Please place a blank file named asu.trace in %TEMP% folder
Launch Adobe Application Manager and launch the installation of Muse. Wait for the failure.
Check for the existence of the following files, zip them up and attach them in a private message (PM) to me. When you send me a PM, the website will allow you to upload an attachment.
%TEMP%\PDApp.log
%TEMP%\AdobeDownload\DLM.log
%TEMP%\AdobeDownload\DLM_Native.log
Regards,
Amit

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Hi @SandraDee1961,
Welcome to the HP Forums!
I understand that your HP Officejet pro 8500 a910 software will not open on Windows 8.1. I am sorry to hear this, but happy to help you with this issue!
I would recommend the following steps:
Uninstall the software. Uninstalling the Printer Software.
Clean boot the computer. How to perform a clean boot in Windows.
Disable any antivirus programs. How to Disable Antivirus in Windows 8?
Disable any firewall programs. Windows Firewall from start to finish.
Create a new user account. Managing User Accounts and Logins (Windows 8).
Reinstall the software using the HP Printer Install Wizard for Windows.
Hope this works!
RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

I have a macbook pro version 10.7.5 and my mailbox will not open at all and comes up with a quit message even though it is not open. how can i get into my account. it works on my iPhone an i have internet and all other functions working on my computer

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HP Officejet Pro 8600
Macbook Pro (Mac OS X, Version 10.7.5)
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Full Story:
I have a wireless network at my house that consisted of a 30mb cable internet, Netgear 900n, HP Officejet Pro 8600, 2 Dell Laptops with Windows 7, a Lenovo Laptop with Windows 7, and Dell Tower with Windows 7 - All printed just fine.
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Thank you,
This question was solved.
View Solution.

Hi,
More likely the issue related with Multicast, which Apple devices relies on to communicate with teh device through the network.
First try unplugging the router for 30 seconds.
Plug it back to the power and wait for 2-3 minutes.
Turn the HP printer Off and back On, then check for any difference.
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Shlomi
Say thanks by clicking the Kudos thumb up in the post.
If my post resolve your problem please mark it as an Accepted Solution

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Message was edited by: Mike Boreham...added sec on line

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Hi @Southglen,
Welcome to the HP Forums!
I noticed that your HP Officejet Pro 8600 Plus printer will not recognize your wireless router password. I am sorry to hear this, but happy to help!
I would recommend to go through this guide, How to Find the WEP or WPA Key or Password for Your Wireless Network, just to double-check your wireless password, in case it might have changed.
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RnRMusicMan
I work on behalf of HP
Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
Click the “Kudos Thumbs Up" to say “Thanks” for helping!

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On a fresh Win 8 Pro 64bit install - Muse will not install but all other CS6 installed flawlessly...

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