On Call Compensation?

Speak with management. Tell them that you require time and half for anything over 40 hours a week. Anything over 50 hours a week needs to be double time.

Hello everyone! Sorry if wrong forum area.
I have recently started my first real IT job two months ago and I love it. We are (were) a team of three supporting over 150 remote sites. We support a retail application for the stores.Recently one of our ex co-workers got fired two weeks ago and that pushed me to be on call.Our normal business hours are M-F 7AM - 6PM. Stores however can call at any time after 6pm and over the weekend.I started on call Monday and have worked at least 1-2 hours in the evening answering calls with Friday being a bit more occupied.Now today Saturday the calls have not stopped since about 8:30AM. At least 20 calls so far with 12 tickets opened an closed. Co worker says it stays busy like this until about 9pm...Now I am on salary at 37k and will not get any compensation for on call.Since we are down to two people...
This topic first appeared in the Spiceworks Community

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                                       <complexType>
                                            <all maxOccurs="1" minOccurs="1">
                                                 <element name="ibsId"/>
                                                 <element name="nextScreen"/>
                                            </all>
                                       </complexType>
                                  </element>
                             </all>
                        </complexType>
                   </element>
                   <element name="History">
                        <complexType>
                             <sequence maxOccurs="unbounded" minOccurs="0">
                                  <element name="nextScreen">
                                       <complexType>
                                            <attribute name="index" type="xs:integer"/>
                                       </complexType>
                                  </element>           
                             </sequence>                              
                        </complexType>
                   </element>
              </schema>
         </types>
         <!-- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
         MESSAGE TYPE DEFINITION - Definition of the message types used as
         part of the port type defintions
         ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ -->
         <message name="HistoryMessage">
    <part name="Stack" element="tns:History"/>
    </message>
    <message name="IBSResponse">
    <part name="IBSData" element="tns:IBSData"/>
    </message>
    <message name="IBSTrigger">
    <part name="IBSData" element="tns:IBSData"/>
    </message>
         <!-- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
         PORT TYPE DEFINITION - A port type groups a set of operations into
         a logical service unit.
         ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~ -->
         <!-- portType implemented by the EnterCR BPEL process -->
         <portType name="IBSServicePT">
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    <output message="tns:IBSResponse"/>
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    </portType>
         <!-- ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
         PARTNER LINK TYPE DEFINITION
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  • Raw 3.1 professional custom profiles for highend digital cameras

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    they certainly have the know how to do this.
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    dear thomas knoll,
    why have you not yet done so.....>>???
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    very sincerely,
    akos simon
    akos photography

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    Hello All
    Attn : Suresh Datti
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  • PS4 Call of Duty Ghosts Lag Compensation Issues

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  • Call recorder for iphone 5s

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    I may receive some form of compensation, financial or otherwise, from my recommendation or link.
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  • Overtime compensation by time off.

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    Thanks,
    Javed

    Hi Okan,
    For accessing the quota in time evaluation should be in increase mode.
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    Javed

  • COMPLAINT AND COMPENSATION REQUEST

    On July 8, 2014 my internet stopped working.  I eventually learned that my DSL number had been switched to another carrier (Time Warner) without my knowledge or consent.  This was not a case of identity theft; I called TW and the name, address, and SSN now linked to my DSL number were not mine.  I still don't understand how this happened.  If TW says it has the authority to take over a number, shouldn't there be a verification process to ensure that the person requesting the change is the same as the person who already "owns" the number?  
    Trying to get my internet back has been a customer service nightmare.  I kept a record of all my phone calls and the conflicting information I received.  Although it's going to be painful for you to read through, it won't be nearly as painful as it was to live through.  I'm going to summarize what was often multiple calls per day.  At times I called back just to confirm information I received because I know that the "success" of a call is a direct reflection of the representative you happen to be talking to.  **Not once did I receive the same information twice in a row.**  Also, I am not going to document the many, many times that I was transferred to the wrong department or transferred to a department that was closed, "Please call back during business hours.  Good-bye."  Click.
    7/8- Spent 2 hours and 15 minutes on the phone (mostly on hold) and was told I would need to wait until 7/22 to have service again.
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    7/11- Spent 1 hour and 35 minutes on the phone when the tech didn't show up by noon.  The reps at noon and at 2:00 pm told me that the tech was running late, but there were no notes in the system about when s/he would arrive.  Was told to check 1-800-WheresM(yTech) to track ETA.  No such number or service appears to exist. The rep at 4:30 told me that the tech had cancelled the appointment earlier in the day because a technician was not needed.  **I waited for 8.5 hours for someone who never showed up, and Verizon didn't inform me of the change.  I run a small business from home and, since I didn't have internet and was stuck home waiting, I lost a day of work.**  Was told by a rep that the central office would have service turned on by midnight.
    7/12- Spent 1 hour and 15 minutes on the phone because my service had not been turned on by midnight.  Went into escalation mode and demanded to speak to a supervisor.  I spoke to two.  Finally a rep came on the line and told me that there was no way to have service turned on until the account was active and a tech came to my home.  The account wouldn't be active for two weeks, and the earliest possible tech appointment was now 7/29.
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    7/15- The tech called at 9:30 am, showed up at 12:45 pm, and now I have internet again.
    Multiple representatives have told me that I will not need to pay for the days I was out of service.  This amounts to approximately $15.  I spent almost 7.5 hours on the phone, 12.5 hours waiting for techs who didn't show up, and 12.5 hours unable to run my own business while waiting for this to be resolved.  I received a truck-load of misinformation, and only have internet right now because *I* knew that this situation could be resolved quickly even though most of the representatives didn't know how to handle my situation correctly (Mark and Barbara gave me hope.  Bless you both, wherever you are!)  If I had taken the first rep's word for it, I wouldn't have internet for another week.  The fact that I have internet today proves that, if I had been dealing with fully informed representatives, I could have had internet service up and running on 7/9.  And for all of my wasted time Verizon is saying I don't need to pay $15? 
    $15?!
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    P.S. At 4:23 pm a second crew of Verizon techs showed up.  Apparently internal communication is just as poor.  Get it together Verizon.

    Your issue has been escalated to a Verizon agent. Please go to your profile page for the forum, and look in the middle, right at the top where you will find an area titled "My Support Cases". You can reach your profile page by clicking on your name beside your post, or at the top left of this page underneath the title of the board. you will find a link to the private board where you and the agent may exchange information.
    To ensure you know when they have responded to you, at the top of your support case there is a drop down menu for support case options. Open that and choose "subscribe".This should be checked on a frequent basis as the agent may be waiting for information from you before they can proceed with any actions. Please keep all correspondence regarding your issue in the private support portal.
    If a forum member gives an answer you like, give them the Kudos they deserve. If a member gives you the answer to your question, mark the answer that solved your issue as the accepted solution.

  • Got charged full retail for a new phone instead of Edge Up, wiped out bank account, had to refuse shipment, no compensation for the time spent talking to 14  representatives over the phone in the last week, and still no refund??

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    I called when the payment posted the next day, totally wiping out my bank account and charging me overdraft fees.
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    TL;DR -- Verizon charged full retail for a phone instead of Edge Up fee, still no refund, no compensation for the inconvenience and stress they caused, and another 2-3 week wait on a phone I ordered a month ago.

    That situation went from inconvenient to complicated quickly.  Wait for any pending orders to drop off, wait for things to clear up, wait till your upgrade comes up and then upgrade when your contract is fulfilled.  I would have suggested a replacement phone, I know, with only a month left why couldn't you just upgrade early, but these situations where people try to upgrade early always end horribly and once a phone order starts, it almost cannot finish until something winds up shipped received and returned.  Sorry this happened the way it did.  Definitely not efficient.

  • Delivery date changed 4 times-called to ask what is going on and then best buy cancelled order

    I ordered a 55 inch aquos  with free ROKU stick for $599.00 on Sept. 22   (removed per forum guidlelines) and got a confirmed delivery of Sept. 26.  Unfortunately, I received a call in the morning of the Sept. 26 and was told that delivery was pushed to Tues, Sept. 30.
    On Monday, Sept. 29, I received an automated call informing me that the Tv will be delivered on Sept. 30 between 3:30 and 5:30. and I also received an email with the same information. Thirty minutes later I received another email stating that the delivery is again being pushed to Oct. 13. so I called customer service. I was told he can change the delivery date to Oct. 3 but call in the morning to confirm availability with warehouse.I called customer service on Sept. 30 to confirm availability and was assured that the Tv will be delivered on Oct. 3.
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    I called again today,  Friday, Oct. 3 and I was assisted by a nice lady who after explaining my situation was sincere with her apology. She told me that she will call me back so she can speak with a supervisor about my situation. I asked her too if it is unreasonable to ask for the same exact TV but next size bigger since the one I was sold is no longer available and I lost 3 days of work due to the 3 changes in delivery dates. She affirmed that it is fair but have no authority to make decissions but will relay the history of the order to her superior so they can make a proper resolution. 
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    We are  $150.00 apart from getting a resolution but management feels like it is the right thing to do for cases like these. Being a best buy customer for many years, spending many thousand of dollars,  I am  puzzled why best buy would treat any customer the way they treated me. Please explain the policy so I can have a better understanding. The $150.00 difference can easily be recopued from my next purchase. In my opinion, it is not a very smart business practice to lose a customer this way. Again, please explain the policy to me so I can understand better.

    Hello romcarlos1,
    While unforeseen complications can cause unexpected delays, it seems something went wrong at every turn. Misinformation and multiple missed appointments would frustrate me too, and I can only imagine this frustration turned into aggravation with the poor service you describe. After pulling up your account, I noticed that has been two weeks since your TV purchase, and I’m sorry for any inconvenience this may have caused. I appreciate you allowing me the opportunity to explain what should have happened.
    When your delivery day arrives, you should receive a call from us to narrow down the time frame to a 4-hour window.  This is done because our delivery agent’s schedule isn’t fully determined until the day of service as our customer’s needs may change prior to the delivery date. These routes are then best optimized to fit the appointments scheduled for the day. The particular television you wished to purchase is quite popular, however, and due to high demand, it’s currently on backorder in some areas of the country.  This may explain why your delivery date was continuously pushed back unexpectedly, and why we needed to reschedule multiple times.
    While in backordered status, however, an online order may be cancelled if you don’t wish to wait any longer and a different model may be purchase. Upon review of your order, I noticed that it was canceled upon your request. If you have since changed your mind and wish to wait for one to arrive, you may place a new order here. 
    It sounds like you wish to purchase a new TV entirely though, so I understand if you don’t wish to attempt a new order. While I cannot guarantee you a different outcome than the resolution already offered, I’d be glad to look into your case to see what other options may be available. Please know I have sent you a private message to collect further information from you. You may view this by logging into the forum and clicking on the envelope in the upper right-hand corner of the page.
    Respectfully,
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

  • I have a nokia E61 on an orange monthly contract caller ID is not working

    Hello all, Yes my trusty old Nokia E61 no longer shows caller ID. When I call a number in my contacts I get the name of the person I am callingText messages have the sender ID attachedIf I put the sim in another phone I get caller IDIf I put the sim from another phone in the E61 I get caller ID SO, today I went and did a sim swapI waited till my current sim lost signal (about 2 hours)I inserted the new simWhen I got home I called my Nokia E61 from my wifes EE iphone and our land line, both gave caller IDI then read and deleted the sms that orange sent me to update the sim and restarted the phone Guess what, no caller ID I called Orange support, they told me everyone on orange has this problem (yeah right I believe that) I am going to do another sim swap tomorrow and I will put the new sim in another phone till I get the message then I will put the new sim in my nokia which should sort it out. Anyone got any amazing ideads about this or can anyone verify Oranges cheesy explanation for the fault??

    Hello Karen, Thank you for checking it for me. I did a sim swap on Sunday and it worked fine. I turned off my phone overnight and when I turned it back on in the morning, no caller ID.This fault is obviously something to do with the SIM update texts received after a new SIM is inserted. I put out a question on twitter asking for other orange users to contact me who are suffering this (as I have been told 95% of estate affected) problem. No-one else has it! I have talked to customer services about transferring my contract to an EE sim (contract expires in December) but was told no, I have to pay £170 to get out of the contract. My issue is this; I work in the property business, I have several properties I own and manage. When I miss a call now I get no ID from the caller or call back number.This is costing me money and stress as I keep getting upset tenants having a go at me for 'ignoring' them. I have aslo missed important calls from my financier! I am in a contract witnh Orange where I pay a fee for a service. That service is not being provided to an adequate standard and I will need compensation from Orange for my loss if I cannot transfer to an EE account. I do not want another contract, I do not want a new handset, I just want my basic service so I can conduct my business in a proper manner. Can you send me a link to the orange service contract please. Regards M Butler

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