On-going fault when uploading epub to iBooks

Since July, I haven't been able to upload any titles due to a fault with the system. I spoke with iBooks and they said that it was the way the files had been created and it was done wrong. I have over 100 titles for sale already. All my files have been created in exactly the same way, so it doesn't make sense that some work and some fail. The person who creates them is puzzled, as he hasn't changed anything in the settings.
About 4 weeks ago, iBooks said "this is a known issue that our engineering time is diligently trying to resolve". So, it's not longer my fault, and the issue is well known.
It's a strange fault, in that I don't get an error in producer (so it appears to upload fine), but then the title NEVER appears on my bookshelf, and when I question it, I'm told there is a fault...but they don't know what.
What's really frustrating is the poor communication from iBooks. Being in the UK, the time difference *****, but they very seldom reply to emails.
Just wondering if anyone else is having problems like this?
Thanks,
Martin

Shuggie1980 wrote:
All my files have been created in exactly the same way
What way is that?
The bottom of the FAQ has a number for the UK. Is that what you are using?
http://www.apple.com/itunes/content-providers/book-faq.html

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This procedure is a diagnostic test. It’s unlikely to solve your problem. Don’t be disappointed when you find that nothing has changed after you complete it.
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On-going fault when uploading epub to iBooks

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