On my new 4S, how do I get my contact pic to display on the full screen when that contact calls?  Now it displays as a thumbnail on the banner

Right now when someone calls that I have a contact pic set for, it shows as a thumbnail on the right side of the banner (right corner of screen).  I want it to come up on the whole screen like I see other iphones do.  I was told at first that this happens when I use a pic not taken with my phone, such as an uploaded pic from my pc.  This is not the case, the only 2 that I have tried to do were pics taken with the iphone.  Can someone help me to get this corrected?  I have spent over 2 hours with verizon, they cannot figure it out and I also have a senior technical advisor at Apple trying to figure it out, but I am curious if anyone has come across this with the new 4S and how they fixed it.  The senior apple advisor thinks it has something to do with syncing my contacts through itunes or google.

russellfromblackburn south wrote:
Is it because the portable drive is NTFS format and the Mac wont recognise this? If so what do I do?
Yes, this is exactly what is causing the problem. Macs cannot write to NTFS formatted drives, only read. You must move the documents to the internal HDD/SSD of the Mac to be able to edit them.
Or, since you say you don't want to move the documents to the internal storage, you'll need to format the external HDD as FAT32.

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