On the EDGE of leaving Verizon!

I have had my phone service with Verizon for 6 or 7 years now, and the last couple of years have been nothing but trouble. I received a flyer in the mail 3 days ago about the Edge Single Line Plan http://www.verizonwireless.com/wcms/consumer/shop/shop-data-plans/single-line-data-plans.html. First I called Verizon to make sure I understood the plan and to make sure I was eligible to change to this plan. The person I spoke to was very informative and very nice. She answered all of my questions, and I had a lot of them. I felt like I had all the answers I needed, but yesterday I did an online chat just to verify a couple of things. This plan was going to make my bill go down. I get a cheaper plan and a new phone for less than I was paying. So, I decided to go to the Verizon store yesterday after work to look at the phone. I wanted to make sure I really wanted that phone. Please keep in mind, I had all of my facts in order, I knew what I wanted and I knew how much it should be. I had to wait about 20 minutes until someone helped me. When the lady came up to me and asked how she could help me, I told her I wanted to change my plan and what phone I wanted. When we were going over the plan, she was trying to put me back on the More Everything Plan, I kept telling her that was not the correct plan and she kept telling me that was the only plan they had for the Edge Program. I told her I had already talked to two different Verizon people about it, the attitude came out in her at that point. I said, just forget it, change it back to my old phone. She looks at another guy that works there and he said, No we don't have that plan anymore, it ended in February. Again I said, I spoke to someone yesterday about this and today before I came into the store. He just kept saying, No we don't have that plan anymore. If I had not known what I was talking about and verified everything before I went in, I would have been screwed and called a liar! I cannot even begin to put in words exactly how offended I am. Not only that, but the sales girl gathered up a bunch of stuff just assuming I would buy it. I did because I felt pressured into it. I hate going into the store, there is no customer service anymore! They are just trying to see what they can get out of you. I have 14 more days before I can't take this phone back, I am seriously thinking about jumping off this ship and going with another company! As many things as I have read in here, you would think Verizon would get a clue! The manager of that store should be told, but there is NO way I am going back in there unless it is to take this phone back.

No one knows but store stock versus online stock are two different things. It's not something to be angry about if stores get a certain allotment. It wouldn't be fair to those that choose to shop in store not to have an opportunity to get what they want just because online depleted their stock. If you can go to a store (and you aren't sure you plan on switching providers) and see if they have the one you want. If so you can cancel your current pre-order (as long as it hasn't shipped yet or generated a shipping label) and then purchase that device in store. Not idea as you probably wanted to avoid the store but if waiting isn't an option for you then this is something you can try.

Similar Messages

Do i have to buy a phone from verizon to use the edge plan? can i buy a used verizon phone and still recive the $25 per month discount with 10 gigs of data?

id prefer to buy a used phone for a lower price, but only if i can still get the edge discount

Don't do it... That verizon Edge will literally bring you over the edge should you try to leave, be sure to read the complete contract which they don't advertise correctly...
Verizon Wireless is basically a criminal who misleads their customers. My contract was almost up. I sign up for the Edge program, and the way it was explained to me, was "oh this way you can upgrade when you want (really once a year) and you aren't in a contract". Well that was a lie. I decide to go elsewhere so I call and ask what I need to do. They say "well, you are in a contract", (ok that wasn't told to me but fine) I ask what my termination fee is, they say "To get out of your edge program, you have to pay the $500 remaining fee for your phone ( Galaxy S5 which I was paying monthly, $25) and a termination fee for your service of $150."
HOLD up, so basically you are telling me that you guys came up with a way to charge two **** termination fees????? If I decided to take my phone with me, I could almost understand that, but If I give the phone back, why would I be paying for something that is no longer in my possession??? They say" That is how the Edge program works" WHAT COMPANY RUNS GAME LIKE THAT ESPECIALLY WHEN THEY ARE GOING TO TAKE THAT PHONE AND RESELL IT??? WHAT COMPANY LIES AT THE START OF A PROGRAM AND NEVER TELL YOU WHAT THE REAL DEAL IS???
I will be making it my business to go to every possible website to not only complain but warn potential customers to stay away from this company who will mislead you and then rob you when you decide to walk away. I worked for a telecommunication company for 10 years and never heard of anything like this in my life...***?!?!?!?!?!?

Have been a Verizon customer since I got my first cell phone in my 30's - I am 50 now! A year ago, I stupidly opted to get a new phone on the EDGE program because I was trying my first Samsung device and was not sure I would like it having been an IPhone

have been a Verizon customer since I got my first cell phone in my 30's - I am 50 now! A year ago, I stupidly opted to get a new phone on the EDGE program because I was trying my first Samsung device and was not sure I would like it having been an IPhone user for years.I was right! Or so I thought.... The Note 3 has been horrible. I am on my second phone(replaced it under warranty) and it still freezes, shuts off on its own, and will not come back on for long periods of time. Having had enough, I decided to EDGE Up to another device. On March 16th I tried to edge up my device online but was unable to. I immediately called to figure out what the problem was. Back in October I had a mix up in my billing where I had set up a payment. It was not done properly by customer service and as a result my line was cut off. I called the EXACT day it went off, filed a complaint about the lack of follow through for my arranged payment, and thought I had it straightened out as the payment was made that same day. That incident, although it was a Verizon error, caused my Edge Contract to be "hotlined". I spent an hour on the phone on March 16th clearing the whole mess up. When the conversation ended, the Verizon representative admitted it was a Verizon error, documented everything, and then told me she was filing a release for the hotline hold that would take a couple of days. Her name was Linda and I stupidly trusted what she said.
The days passed as I prepared to have a major foot surgery and to get my classroom straight before I would be out recovering for 3 weeks. All the time, my Samsung continued to glitch out like it has since I got it! While sitting on the couch recovering, I decided to deal with the phone issue again and EDGE UP. I figured 10 days latter, Linda would have taken care of the issue. Unfortunately, I faced the same problem and was told it was not eligible to edge up at this time. BACK on the phone again, 2 supervisors, 3 customer service reps. ( JOE from New York being the rudest customer service rep. I have EVER worked with) and 4 frustrating HOURS latter, Jason, the equally rude supervisor from Rochester, New York, informed me that Linda gave me BAD information, there was NOTHING he could do, and I am NOT eligible until April 14th!!!!! The WORST experience I have EVER had with a company. They were completely inept, rude, and not concerned about my time, my frustration, or the problems I was facing with their product in the LEAST. I have 4 LINES on Verizon that I am going to talk to Sprint about buying out. It was a horrible experience, and I can NOT believe I have no recourse or anyone to talk to....

Edge has very clear restrictions, one being that you must have 6 months of clean payment history which you don't. Either wait until April 14, or good luck at Sprint.
I am unsure how it can be determined the payment mix up was the fault of CS, but regardless, the mix up was done. There can be any number of reasons why a payment could be missed without any fault on your part, however you are still the responsible party for the account and must live with the repercussions.

Should I leave Verizon with one month left on my contract so I can upgrade? The ETF seems worth it considering the bad customer service I received and how long I've been with Verizon.

I've been with Verizon for a really long time and one of the best things about their upgrades was that they used to allow you to do it a little early. And since you dont really keep up with plan changes until a new phone comes out or you are closer to your upgrade eligibility date, I didnt realize that they changed this. My phone is on its last leg. 2 years is a long time for a device that you use every day, 50 times a day. My upgrade date is a month away and I'm considering moving to a different service and letting them pay for my ETF. I have called Verizon asking if there was anything they could do to allow me to upgrade early and they said no. When did this start happening? They tried to sell me the "Edge" but thats the same as paying 700 dollars.

ATT doesnt care how long you've been with them
cox doesnt care how long you've been with them
your eletricity company doesnt care
your gas station doesnt care
your grocery store doesnt care
your car insurance might care , a little.
Just because uncle tommy gives you a discount because he's been cutting your lawn for years doesn't mean a large company would. And why should they?
<< Message was edited by: Verizon Moderator to comply with the Verizon Community ToS >>

How to leave Verizon after contract ends - taking with me the phone number?

My contract is about to end - Nov. 5 - and I want to port the number over to an entirely new phone, which will use Straight Talk.
Do I let the contract expire, then port the number? Or do I port the number first, then let it expire? It's not clear whatsoever. If I port it before, then I risk an early termination fee (ETF) unless I clear it with them first. I'd rather let it expire, then port the number over, eliminating any risk of ETF. But if I do that, will my number be lost? or is there some kind of grace period when I can still port my old number out?

Hopefully more people will find this thread Googling around. My phone transfer was made but my online Verizon account indicated my phone was "Suspended." Calling customer service was a joke. Mind you, my question was simple: "Will I owe Verizon any more $" and "What does suspended mean. Answers: "yes," and I never got an answer for number two.
So, here I am paying 65% more for Verizon and now they're coming after a pre-paid two weeks of service plus another bill cycle.... You can't imagine how many pieces of cranium I had to pull form the ceiling. Further, the Customer Service Rep was so poorly trained, she didn't know that "paid in full" means "paid in advance." To her, I was going to pay for 6 weeks of service whether I liked it or not. She told me it was due to my new provider canceling my account to late in the billing cycle. Which made no sense to anyone who's been through this process before. As long as it's switched within a current month, there is no new invoice for the upcoming bill cycle. So, I did the math of the situation, realized the CS Rep was wrong, questioned her logic, and then asked for a supervisor. The other thing that was weird, CS would not give me an explanation in writing other than snail mail! She couldn't email and was not authorized to give written data to customers. Who the H#ll uses snail mail anymore? I was told it would be 45 minutes before I could speak with a supervisor and they'd call me..... Still waiting! Almost Two hours later! Tells you how many mad customers Verizon has or how much they actually care about their customers!
I finally called my new provider and looked at that account on-line and sure enough, the CS Rep lied to place blame on my new carrier or was clueless of Verizon's non pro-rate policy. So, I called their CS department again and had someone with a brain at the other end of the line who explained it the way I understood it. She also told me it was not my new provider! My comment back was, "That's the way I thought it worked. You guys do a horrible job training your reps and thanks." I will not receive another months bill..... What a joke. They created all of that aggravation due to their lack of training or dishonest employees.
My point is this: The above is the reason I'm leaving Verizon. For the over priced service, they should be honest, train their Customer Service Reps so we customers do not get angry (they might save a few customers that way), and prorate billing cycles by rounding out to the next week. The reason I bring this up is I'm saving 65% by switching and, yes, that's a real number... I had to prepay my first bill. And, there's no hissing in the connection...... Way better deal!
>>Edited to comply with the Verizon Wireless Terms of Service <<
Message was edited by: Verizon Moderator

Will Verizon offer a plan similar to ATT without the EDGE?

Unless Verizon ( very sooon) changes to match att me and my 4 lines are gone. I dont care about the EDGE program.... I want the same as ATT offers or pretty darn close, or were gone. Is this something Verizon is looking into? If not id say the better!!

If you want what AT&T offers, you should go with AT&T.

Why is it that the only family plan Verizon has seems to be the Edge plan?

I have a family of 3 any to have 3phones and 6GBs of data cost me over $200. But the Verizon edge plan with 4 phones and 10GBs is $160. I think this is idiotic. All other carriers have a family plan I can customize to my families needs and they are cheaper. I even tried to switch over to the edge plan and I was not able to. I have been with Verizon for over 10 years but think it may be time to switch. Tired of feeling like I am getting ripped off.

Edge is PAYMENT plan for people who pay full price for their phones but do not have the money to pay the full amount. At&t's plans are exactly the same. If you're not buying a new phone you don't get to be on Edge. That would be like asking a car dealer if you can make car payments but are not interested in buying a car. Why would you do that? The 4 lines for $160 is not taking into account the phone payments which average around $25 per month so for 4 lines that would be an additional $100 thus making it $260.
Anyway if your current lines are off contract you can get 10 GB for 3 lines for $145. In fact starting today you can get 15 GB for 3 lines or $155 or 30 GB for $175

Anyone know how to get out of the edge program?

I dropped my old phone in the toilet and it was not time for an upgrade. Therefore, I went to the get a phone under the Edge Program. I specifically asked the rep at the store if I could go back to two year contract after I paid off the 50% of the program and he said yes. I hate this program. I only did it because I needed a phone and was not due an upgrade. Now I understand that the only way I can get out of the Edge Program is to pay off the entire balance of the phone...which is outrageous. I no longer want to pay monthly installments. I want to pay a one time 2-year upgrade fee and start a new contract. It is my understanding my only choice is to pay off the entire edge or return the phone to Edge up. Problem is my phone has a small crack that I didn't realize was there until my son told me about it. If you look at the phone normal you don't see it but if you look at it from an angle you can see the crack.
I only want to get out of Edge. I will have paid off 50% by January and want to go back to a normal 2-year agreement...but I do not want to return the phone although I will if I have to, that is if they will take it back with a crack. Otherwise, I would need to pay the insurance to get a new phone and then turn it in. This still cost me money. I am contemplating just paying off the rest of the balance and then maybe it will say I can get a new two-year contract, like it does for the other phones on my account.
I have been a verizon customer way back when it was called Bell Atlantic Mobile and you would think they could do something for me since I have been a good customer all these years. I don't want to leave because I have four other phones and a tablet with Verizon but I will if I have too. I would obviously go to AT&T.
Does anyone, maybe a verizon rep, have any options for me?

rellis64 wrote:
... I only want to get out of Edge. I will have paid off 50% by January and want to go back to a normal 2-year agreement...but I do not want to return the phone although I will if I have to, that is if they will take it back with a crack.
Does anyone, maybe a verizon rep, have any options for me?
I'm not a Verizon rep, just another customer like you. EDGE is a payment plan, or Rent to Own, or a lease program if you intend to keep upgrading. If you want off the EDGE program, you can pay off the total balance due on the phone and keep it, and then you can start a new two year contract with a different phone.
In order to return the phone at the 50% point, and be done with EDGE, the phone has to be in good working condition. The crack means it's not in good condition, so you will be charged the full price, whether you plan to EDGE up or go contract. Either way, you'll end up paying for the EDGE phone, over time or in a lump sum. It was one way to get a new phone when you were not eligible for the discounted price on your previous phone, but you need to fulfill that obligation before you can get another discounted phone.
Do you want a new phone/different phone? Look at eBay or swappa, or check with your friends who may have something you can borrow. Or simply keep using the EDGE phone until it's paid for, then look at options at that time.

Offered the Edge program months ago, as a solution to reduce current bill, and compete with other providers. Offer no longer available till next year, then November, then October 2nd, now given confirmation number that can be looked up but not completed?

Final offer is to just continue to pay $260/mo, and call back on October 2nd, as that is the date I can change my four lines to EDGE and save per month. The initial offer did not include a $25/line discount and required me to Upgrade my phones. I have four Iphone 5S model devices, sharing 10GB of data.
Months ago that offer would just cost more per month and lacked a device to offer me. Later I saw an add that mentioned a $25/line discount for Edge. That would drop my bill $100/month! I asked about the plan again at that time. I was told that I was still eligible,but there was no way to keep my current phones, and work them into the Edge plan. Once the Iphone 6 was announced, I now had a phone that was an upgrade, and I was ready to take the offer. I was told at a store that the offers have no specific terms, and they must be taken when offered. They said I would qualify for another chance in November! I called CS and was told that my next Offer to take the plan would be October 2nd. I went online and at 3:01am EST to pre-order. My phones ship date was October 7th, and I was told that, I then qualified for the Edge, due to the date, but only one line could be activated that way and the rest needed to be done at a store. I was given a confirmation number. Due to glitches that night, I placed this order on my own computer and the customer service agent at the same time, (he was on with me for 3 hours) till one of us was successful. My computer gave me the confirmation number, but the number is a customer service generated confirmation number. Internet services cannot help me confirm the order, because the number is CS. CS cannot help because I did it online. My plan has not changed and going to a verizon store, after staying up all night to preorder, I was told that they have no idea if it went through or not, and to wait and see if my order arrives at home on the 7th. During the store managers "search" he asked for my password,number/username, secret questions, secret site picture (confirmed) last four of my social, kept my family and I in the store 40 min past closing time, answering nothing and leaving me concerned in my sleep deprived state. Calling CS after that, only told me to change my password and again, wait till October 7th, as neither CS or internet dept. are sure of what happened. Neither would actually put a supervisor on the phone, it disconnects while waiting. Has anyone else ever had this happen to them? I don't feel like its safe to go to the local verizon store. CS did not feel as though the managers actions were disciplinary other than to change my password immediately, to prevent unauthorized access. Who are you supposed to trust with your private information? who can you trust to get the truth? The only thing the run around has done is prevent me from pre-ordering from another provider. I was even told that if I did, and Verizon preorders also came on the 7th, that I would have to pay for them too. $35 restocking fee at minimum.

Yes, I am aware of the new phone costs being added back to the plan. My issue is not with the current iteration of the EDGE plan, but with the inconsistent instructions to implement the plan. So far no one can tell me what changes have been made, if any to my current plan. The status of the pre-order? Plus my security concerns have not yet been addressed.
What they will offer, is the EDGE plan, plus specific dates of delivery, for any additional lines that I would like to order above and beyond my current 4 lines. Yet the status of those lines are still in limbo. That was the term they used. Why would I want to purchase additional phones and lines of service when they cannot find my original order. If those phones do arrive in October, they would add 4 more lines of service totaling 8 lines of EDGE. I am not sure why this cannot be fixed beyond, wait and see. I am currently testing out an Iphone 5S with T-mobile. So far I am getting similar signal quality, and they offer Wifi calling that will be enabled with a new iPhone 6, that needs to be taken into account with the comparison. I've read that Verizon will enable the feature mid 2015. Four Iphone Plus models would run me about $225/mo as the most expensive option, still saving me monthly. I know verizon has good service where I live, tmobile is unknown, and after being treated so poorly, I am looking into with the test phone.

To be fair laying the blame ...Verizon/Samsung

Samsung should be accountable also.
I got my Nexus the first of the year, immediately while leaving Best Buy, the system started updating. The number pad where you can select options/enter acct #'s didn't work properly. I couldn't access my bank account, voice mail, etc. Verizon tried to help by changing my pass code for the voice mail..nothing worked. A week later, Droid Forums had posted to turn off the speaker phone, enter the #'s and turn it back on...that was a fix. Best Buy did every thing they could as they did not want me to have a refurbished phone.
Approx the same time I found the solution, Verizon learned it also ( I don't think the issue involved most phones). I've always found Verizon helpful. Samsung's technical supp was contacted multiple times about the issue, I pleaded that they would notify their supervisors of the issue....although they said they would, they didn't. Frankly I feel the issue is there weren't a large volume of G Nexs sold and Samsung wasn't motivated to help/come up w/ a fix.
I got my Nexus the first of the year, immediately while leaving Best Buy, the system started updating. The number pad where you can select options/enter acct #'s didn't work properly. I couldn't access my bank account, voice mail, etc. Verizon tried to help by changing my pass code for the voice mail..nothing worked. A week later, Droid Forums had posted to turn off the speaker phone, enter the #'s and turn it back on...that was a fix. Best Buy did every thing they could as they did not want me to have a refurbished phone.
Approx the same time I found the solution, Verizon learned it also ( I don't think the issue involved most phones). I've always found Verizon helpful. Samsung's technical supp was contacted multiple times about the issue, I pleaded that they would notify their supervisors of the issue....although they said they would, they didn't. Frankly I feel the issue is there weren't a large volume of G Nexs sold and Samsung wasn't motivated to help/come up w/ a fix.
I got my Nexus the first of the year, immediately while leaving Best Buy, the system started updating. The number pad where you can select options/enter acct #'s didn't work properly. I couldn't access my bank account, voice mail, etc. Verizon tried to help by changing my pass code for the voice mail..nothing worked. A week later, Droid Forums had posted to turn off the speaker phone, enter the #'s and turn it back on...that was a fix. Best Buy did every thing they could as they did not want me to have a refurbished phone.
Approx the same time I found the solution, Verizon learned it also ( I don't think the issue involved most phones). I've always found Verizon helpful. Samsung's technical supp was contacted multiple times about the issue, I pleaded that they would notify their supervisors of the issue....although they said they would, they didn't. Frankly I feel the issue is there weren't a large volume of G Nexs sold and Samsung wasn't motivated to help/come up w/ a fix. With the recent ICS update, that's gone away.
I'm a big lover of Launcher Pro and I believe Launcher Pro was in conflict w/ the Nexus and ICS. My phone would shut itself down and reboot periodically....as time moved on, it occurred more often...sometimes twice w/in 30min.....I'd just about rather hang myself than reset my phone to factory....so I put up w/ it. With the recent ICS update, that's gone away also.
I've always had dropped calls/loss of service even though I live in the heart of a city....that's the major conflict I've had w/ Sprint and Verizon....both verified that I live in a black hole for cell coverage. I could understand if I lived in the sticks...So from that stand point...I wouldn't have thought bad service is the 4G or Nexus.
So my issues are dropped calls and bad connections. Recently my phone gets hot when not charging peroidodically....not sure why.

beenycrocker,
I can understand having a phone that is in good working condition. I am sorry to hear about the SD card getting formatted. I use my phone as my digital camera now days. Have you tried to perform a factory reset on the device to see if that will help with the speed of the phone?
Good news! You can always upgrade to a new phone without having to sign a 2 year contact. We do have the great program that is called EDGE. With this program you would get a brand new device at full retail cost of the phone. But those payments are split up into 24 months. Once you have paid off more than 50% of the phone and had the EDGE for longer than 30 days you can trade in that phone and get a brand new device. You can see the full details on that plan here: www.verizonwireless.com/edge Please keep us posted.
Kevin_R
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Is there a way of making the Edge Commons parallax effect work smoothly with DPS on the iPad?

I want to create a feature for an iPad magazine utilising the parallax effect shown here...
Parallax Scrolling Made Easy (Adobe Edge Animate Online Week, Episode 9) - YouTube
I am using Digital Publishing Suite to publish to an iPad. I ran a test and the effect partially works, but not smoothly.
As you scroll down the animation does not play. Once you finish scrolling the animation then jumps to whichever point has been reached on the timeline, rather than animating as you scroll down the page.
Is there a way to get the same animation effect through DPS that you see in the browser? Or is it not compatible?
Thanks!

As lllaass said, you can't.
If you want Apple to add backgrounds to the iPad version, leave them feedback: http://apple.com/feedback/ipad.html.

Did you know the tablets are now available with the Edge program?

While tablets are now able to be purchased with the Edge, the Device Payment Plan has been discontinued. So, if you want to pay over 12 months, to keep unlimited data, you are out of luck. Either full price, or lose it and use Edge.
Just another way for Verizon to get rid of unlimited.

I would check again. The problem is when you went to a corporate store and that is the only way to get it. The stores were telling customers that Verizon's device payment plan was only for tablets.
That is the first lie on their parts. The second thing the store would tell customers that if you used the plan you would still lose unlimited data, lie two.
You could not grandfather in a plan such as the device payment plan. Grandfathered to whom? Those who already choose it and are on it? Those who got grandfathered in how? Maybe a wrong choice of word in your post.
Like Ann154 the plan is still showing on the Verizon wireless site.
I also called my former account executive at Verizon and he said he knew of no discontinuance of the program.
So unless you have advance information via working for Verizon wireless I would wait for the news release.
In your case I would go to a corporate store and insist on them honoring the Device Payment Plan. Maybe mention your attorney, or a state regulatory agency etc.
Good Luck

Why am I being charged for the Edge program

I recently went into a Verizon Wireless store to get some questions answered about my account and upgrade eligibility. Both my husbands and my phone were having issues and we needed to upgrade or find some other options. We began to speak with an employee at the store and were told we could upgrade to the Edge program so we could receive new phones and not wait another 5 months to our upgrade date. My phone would make random calls, text people out of nowhere, and my husbands would randomly shut down or end calls, as well as his screen was cracked. The employee stated that we could upgrade to the edge program and all we needed to do was send in an iPhone (the phone brand we were using). He said we would either need to get the screen replaced on my husbands phone as well as take my phone to apple to get it diagnosed and get that problem fixed. It sounded like an excellent deal and we asked if we could just buy a good used phone from a used website and send those phones in instead of going through the trouble of getting our current phones fixed to send in. The employee stated that as long as the screens weren't cracked and they were an iPhone 4 or higher then we would be fine. So we bought two used iPhone 4's that were in excellent condition and had no mechanical issues. We sold the phones we had to offset the cost to purchase the two used ones. We got signed up for our new edge program and sent in the two used iPhones. After a few months we received our Verizon bill and it was over $900! We called customer service and they began to tell us that our phones were broke and didn't pass the mechanical performance test so we were charged a fee. So we not only had to pay for those two used phones to send in and pay for our new phones, we are now being charged a $750 fee for these phone being so called broke? We were told that because we broke the edge contract there is no way to get a refund for this fee and have to pay it! This is the most RIDICULOUS thing I have ever heard of and is about to cause a huge appeal to this situation. I will be getting an attorney and am looking for any others who have had issues with the Edge program or similar problems. I will be filing suit against Verizon Wireless for this issue and if we get enough people with similar problems with the Edge program, then we will file a Class Action Lawsuit against Verizon Wireless to get the money back that they have stolen from us, the customers. We will also file for Verizon Wireless to pay for personal loss and harm these fee's have caused. Please reply to this thread and if you have the same problems then we will add you onto the Class Action Lawsuit so you can get back what you have lost or are losing. Thank you. Verizon Wireless Customer Support

Sounds like you Early Edged before finishing your contract. So Verizon told you you could turn in just any iPhone for the Edge program? I always thought you had to turn in the phone that you had not finished paying for yet, the one under contract.

Is there a way to stop the Edge network from activating? Overseas Travel

I am travelling in Europe and I do not want the EDGE network to be activated. But I can't find a way to turn off the Edge network. At $1 per KB, this is going to get expensive. I am using WiFi when I can, but the rest of the time, it's on Edge and with Yahoo push email, I end up with 50+ KB per day of traffic.
Does anyone have any ideas? When I leave the wifi area, I turn off my email. But there still seems to be traffic on the edge network (under Settings > Usage). I prefer to do my email only in a wifi zone.
Anyone have any ideas?

I agree. I am currently in the UK and am contending with this. i turned off my e-mail as well but I will be contacting AT&T for a credit on all of the data transfer I invouluntarily incurred while here.

My phone was taken from me off the Edge and they won't give it back!

Back in September of 2013 I bought in to the Edge program when I was told I could cancel the line AND the phone at any time. I was told that I could return the phone AT ANY TIME (not just within the 14days) and everything would be cancelled. On March 10th I went into a corporate store and cancelled the line and returned the phone. The sales rep even analyzed the phone to make sure it was in good condition so he could cancel the edge contract. By the way the phone was an HTC one. So he told me I would see a charge on my phone bill for 24.99 every month but that I would also see a credit for 24.99 for several months until the contract ran out. I said ok. He took my phone. They seemed confused - he was asking the store manager for assistance. So 2 days later I call customer service to verify that everything had been done correctly. Customer Service informs me that the corporate store did not cancel the contract and that I had to go back to have them cancel it. My son goes in and gets them to do that. Great. So I get my bill and I'm still being charged for the phone. OK. I call customer service and they clarify that the phone is mine and I have to pay it out. No problem. I understand the contract requirements. Oh well right? NOOOOO! I go back to the corporate store to retrieve my HTC one phone and they tell me they don't have it anymore. Furthermore there is nothing they can do about it and I will continue to see the charge on my bill until I finish paying for the phone. I call corporate and speak to Antonio - a supervisor- and he informs me that I can go to the store and dispute it with the manager who just informed me he would not give me my phone back and that I would still have to pay for the device. REALLY? MOM: Go ask your dad DAD: Go ask you mom REALLY? They are blaming each other and no one is resolving THE PROBLEM. I don't care who is at fault...give me my phone back so I can see/use what I am paying for. I have 5 phones on my plan and have been with this company since Western Wireless, Cellular One, Alltel, and Verizon. No one had failed me til now. They keep referring to the 'NOTES' that everyone has been putting in the system. Some of it is true. Some of it is not. But they only go by what their people are noting. What about me? What about MY truth? I cannot believe what is happening. Just because you put people in those positions doesn't mean they are honest and capable. So now what?

I had the same thing happen to me recently. I went to Best Buy and did the Early Edge option to get an LG G3. Best Buy tells me I have to send my iPhone 5S to Verizon within 14 days to not get hit with a fee. I send in my iPhone after two days.
Fast forward a week and I decided I didn't want to have the extra monthly cost added to my bill. I call Verizon before I return anything, and they said "Oh when you return it you will go back to your normal 2 year contract and once we get the phone back you can go to a Verizon store and pick up a refurbished iPhone 5S". I return the phone to Best Buy and was fortunate enough to have an older work phone lying around to use while I go and pick up a replacement device.
NO SUCH LUCK. Verizon said that in the Edge agreement once I send the phone away they don't have to give you anything back even if you cancel it. How this is not considered robbery is beyond me. Also, how any lawyer or judge would agree that an agreement like that is legal is also beyond me. So Verizon pretty much took $400 from me.
The customer service rep actually said I could either buy a phone off eBay or re-join the Edge program. I respectfully told them I wasn't going to give Verizon any more of my money considering they just took $400 from me. It's sad that you get told one thing by Support, and then they screw you the next minute. Definitely canceling my service when I can and not recommending Verizon to anyone since they won't do the right thing.

On the EDGE of leaving Verizon!

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