One month+ for connection?

Hi everyone,
I am a current Sky customer but just applied for the BT service's due to major problems with Sky. I applied for the package BT Vision Unlimited, the 20mb Unlimited BB package and the free evening and weekend calls on the 19th (Yesterday).
Upon filling in the details i was told i would get a free Vision+ box, and the date i would be setup would be the 13th of Jan 2012. While thats a long time with no internet or landline thats fine. I received e-mails oday confirming my order but noticed all my dates are now 2nd of Feb 2012!!
Aswell as no mention of delivery dates for my Vision+ box or anything todo with BT Vision the only items confirmed are BB and my Phone packages and the date the engineer will be out.
The dates are estimated at 2nd of Feb 2012, i have just moved to a new estate and the house still can't be found by most places but my two neighbours have internet and Sky setup 2 days ago and apparantly an engineer just needed to switch the line on at t he top of the road? Can anyone shed some light as to why i have to wait a month and no information aout my free Vision+ box was in the e-mail. I did select Vision+ Unlimited.

It really does depend, because sometimes it can be just as simple as a switch on from the exchange, or sometimes the engineer has to do stuff at the cabinet and your house, which is a little time consuming, he/she will have to test everything to make sure it is all working.
What type of master socket do you have? if you have one at the moment.
Regards Edd
Check your Line
BT Speedtester

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