OneDrive for Business not syncing, stuck at "We're getting things ready to sync..."

I had a Sharepoint library synced to my desktop for months and two days ago my computer had to suddenly reboot. When my comp restarted I had over 1,000 sync errors on files in my OneDrive for Business folder so instead of going through each individual sync
error I stopped syncing the folder, removed it from my local library list, and tried to resync the same Sharepoint library.
Now when I try to resync it gets stuck at "We're getting things ready to sync..."
Any suggestions?

Hi ,
According to your description, you had encountered a sign in issue for OneDrive.
You can clear OneDrive cache by following the steps :
1. Open the Task Manager and end every Office process (MSOSYNC.EXE, GROOVE.EXE and MSOUC.EXE).
2. Open Windows Explorer, navigate to the following locations and delete everything (files & folders):
C:\Users\%username%\AppData\Local\Microsoft\Office\Spw
C:\Users\%username%\AppData\Local\Microsoft\Office\15.0\OfficeFileCache
After you deleted everything, you should be able to start OneDrive again.
Reference:
http://it.wvu.edu/services/office365/onedrivebusiness/working-with-the-onedrivebusiness-client-for-windows
http://www.shayatik.com/2014/03/sync-issues-with-onedrive-skydrive-pro/
Best Regards,
Eric
Eric Tao
TechNet Community Support

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I Just checked pre-requisites for Onedrive on-prem:
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A SharePoint Server 2013 My Site Host.
Configured the User Profile Service application.
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Either
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An Office 365 subscription that includes the Office 2013 applications.
Client workstations running Windows 7 or Windows 8.
If you have to purchase Office 365 then you will need Organization ID which will be required for Document SYNC, or yous should have Office 2013 installed on system.
If this helped you resolve your issue, please mark it Answered

Cannot "Save As" any Office 365 Pro Plus files e.g ppt to my OneDrive for Business folder

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Hi,
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Help! Windows Explorer crashes regularly when using "SharePoint" directory synced with OneDrive for Business

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Hi SpringComp,
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http://office.microsoft.com/en-001/support/change-the-location-where-you-sync-sharepoint-libraries-on-your-computer-HA102893480.aspx
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Thanks,
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Wendy Li
TechNet Community Support

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Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Subscriber Support, contact [email protected]
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TechNet Community Support

Not able to install onedrive for business, keeps telling its already installed but its not (W7)

not able to install onedrive for business, keeps telling its already installed but its not (W7)
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yeah finally
Problem solved! , my tube is back to normal ( to rock )
all i did is , removed the sys,private,system,resources,data folders from the memory card , switched off my phone , removed the memory card , did a soft reset (*#7370#) and tried to install an application from downloads , i was able to install in the phone memory as memmory card was not inserted then switched off the phone , inserted the memory card and tried to install an application from the downloads, finally i was asked where to install the app. and gave memory card , viola application installed sucessfully
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Synchronization issues on OneDrive for Business

Hi,
Our OneDrive for Business experience is very confusing here. We are in the middle of a few synchronization problems that our users don't understand.
Could not insert my screenshots, so please pardon me if the description is not clear. Full topic with screenshots can be found here: http://community.office365.com/en-us/f/172/p/273549/836906.aspx
Description of the problem
We have a lot of users using OneDrive for Business to synchronize three shared libraries stored on a on-premise installation of SharePoint 2013. The first setup has run (almost) smoothly, and all my users had a synchronized version of the files on the server
(around 2GB of data). We are in the beginning of our deployment, so the users have not used it very intensively yet, and probably this is why problems start appearing.
On computer 1, a file/folder reorganization has been realized within one folder (folder "TRAININGS") of one the libraries: creating new folders, moving files from one folder to another, renaming other folders and deleting old folders. Changes have
been processed, and Computer 1 is now in sync with server: they now share the same file/folder organization under the "TRAININGS" folder. Also, on Computer 1, all folders and files show the "green tick" on their icon, showing that sync
is completed.
On computer 1, the OneDrive icon in the Windows task bar shows the synchronization is complete and does not show any sync issues.
On computer 2, the folder "TRAINING" is a mess. The folder "TRAINING"'s icon has been the "blue arrows" for a while. Inside, I have a mix of "green tick", "blue arrows" and no icon status.
Every now and then, the folder CATEGORIES turns to "green tick", then goes back to "blue arrows".
If we drill down inside the sub-folders, I have the same bahaviour, some folders have "green tick", some other "blue arrows" and some other no icon status. I do not understand the logic.
On Computer 2, no files or folders inside "TRAININGS" folder have never been opened by user "Fra".
However, on SharePoint, I see that some files in the tree of the "TRAININGS" folder that have "last modified by" with name of the user in Computer 2, even though this user "Fra" never modified that precise file. Only user "Cla"
did some modifications on the files and folders.
For example, we are missing folder "TRAININGS\CATEGORIES\CATALOG STRUCTURE" on Computer 2.
I do not understand what is going wrong there...
Questions already answered:
To save time for diagnosis:
1. Does the issue only happen on the Computer 2? Please choose a PC and login with a problematic which have different issue to see what will happen.
No, it happens also on a different PC, but with different status for each file.
2. Have the files they upload met the restrictions of syncing SharePoint libraries?
No they have not:
No special character in File Name
524 files and 257 folders in the library
Max length of full folder and file name is 157 characters.
No invalid file types
I have no idea if any file is open on any computer, and have no way of knowing it, with users all over the world.
3. Have you tried to repair OneDrive for Business via right-clicking the OneDrive for Business icon then clicking repair? If not, please give it a shot and provide us with the result.
Repair has been tested and does not help.
4. Could you please clean the cache of OneDrive for Business to see if the issue persists?
I have already tried deleting the Office Offline Cache on a similar problem one week ago. It is a pain in the neck since I have to do it on all my users who have problem (starts to be a lot), it involves re-downloading the whole contents of the libraries
(2GB) and it does NOT solve the problem since it reappears one week later on a different set of files.
Full delete of Office Offline Files temporarily solves the incident until the problem occurs again later. So doesn't help either.
Please keep in mind I have over 30 other computers that have these libraries synced in 4 different countries, and I do not know whether they are properly synced or not. Repairing or resetting on the client computers is not an option if I am not sure I have
completely solved the problem and I know for sure it will not happen again.
5. How many files in these shared libraries? Generally, when suing OneDrive for Business, we don't recommend uploading/syncing a lot of files at a time.
The folder "TRAININGS" where all changes have been made contains only 64 files and 42 folders.
The library which contains the "TRAININGS" folder contains 524 files and 257 folders. But these files and folders have not been touched, except for the "TRAININGS" folder.
I believe I am way under the 100 files that have moved at the same time.
6. How long has the problem been waiting for? Have you tried letting it solve by itself?.
Today, after 12 hours, Computer 2, 3 and 4 are still in the same state, synchronization is stuck.
Can you please help me diagnose the issue and make sure it does not happen again?
Thanks a lot.

New update that might help.
I have noticed on Computer 2 an anormal growth of the "%USERPROFILE%\AppData\Local\Microsoft\Office\15.0\OfficeFileCache" folder.
The total synced libraries (both with Office365 and with on-premise SharePoint) have a size of 5.5 GB.
The OfficeFileCache folder has a size of 21.6GB and is growing by the minute.
If I pause the sync, the folder stops growing. If I resume the sync, the folder grows.
The changes are the following:
File CentralTable21873.accdb has different date modified, but size remains the same.
Files FSD-{id}.FSD (131,072 bytes) and FSF-{id}.FSF (114 bytes) are created. These files are created by pair, almost every second.
Please find below extract of the contents of the OfficeFileCache on Computer 2. I stopped the sync at 12:07.
2014-10-29 14:13:25.137808900 +0700 CentralTable21873.accdb
2014-10-29 14:06:39.464552500 +0700 CentralTable21873.laccdb
2014-10-29 13:49:47.221305400 +0700 FSD-{61B6B74C-BA6C-46A1-9CA0-F1031E1D4477}.FSD
2014-10-29 13:49:43.225225000 +0700 FSD-{FF593C23-B2F6-4857-9B5D-3C278C2DF524}.FSD
2014-10-29 13:49:43.225225000 +0700 FSF-{19C2F7EF-66A1-47D2-90C6-21104002B292}.FSF
2014-10-29 13:46:23.720925000 +0700 FSD-{FF57C26D-73A3-41A9-B7A1-09BE0E94487F}.FSD
2014-10-29 13:46:23.720925000 +0700 FSF-{FC35858F-8532-4D17-A94B-BC7A003D7750}.FSF
2014-10-29 13:46:23.000910600 +0700 FSD-{B6715853-B58A-4538-9D40-C285355AA959}.FSD
2014-10-29 13:46:23.000910600 +0700 FSF-{C367A019-6343-4998-BBDB-EEFBEFC48A53}.FSF
2014-10-29 13:46:15.510760800 +0700 FSD-{2A81B7AF-6835-416C-9D39-759C69BCC6F9}.FSD
2014-10-29 13:46:15.510760800 +0700 FSF-{D5DD04B0-3C47-4CB2-920A-1E61DC1C5987}.FSF
2014-10-29 13:46:14.700744600 +0700 FSD-{B1588DF5-6985-4C3E-87C1-23259AFF8B3D}.FSD
2014-10-29 13:36:29.610487100 +0700 FSD-{BA96AD01-7552-4893-840D-2FD804956CCC}.FSD
2014-10-29 13:36:29.500484900 +0700 FSF-{41A2C30E-D125-471F-8885-2F50843B8218}.FSF
2014-10-29 13:36:29.490484700 +0700 FSD-{B74D8923-28BD-4B5A-ACA2-CCD7D3A7ABA5}.FSD
2014-10-29 12:07:28.600679500 +0700 FSD-{9FBD798B-E954-4D31-B5B8-25C1C9B9EA11}.FSD
2014-10-29 12:07:28.600679500 +0700 FSF-{6657D798-2B7E-46C1-AA1F-F88E5C2AE906}.FSF
2014-10-29 12:07:28.370674900 +0700 FSD-{C7F4EB47-C23F-4D35-98BD-2AE73C6F3612}.FSD
2014-10-29 12:07:28.370674900 +0700 FSF-{0F334A91-F4B5-424B-B79B-0EA03BC46859}.FSF
2014-10-29 12:07:28.140670300 +0700 FSD-{15A8F28E-502C-414C-B38C-1E3A9975468E}.FSD
2014-10-29 12:07:28.140670300 +0700 FSF-{1C0AF415-373F-4C01-8C23-62E942E56E7E}.FSF
2014-10-29 12:07:27.920665900 +0700 FSD-{58828162-A8D6-403F-AD42-889FA5F8D193}.FSD
2014-10-29 12:07:27.920665900 +0700 FSF-{11C27630-BBD0-4797-94F0-81332B1BE598}.FSF
2014-10-29 12:07:27.730662100 +0700 FSD-{879D25AE-37F5-47FD-9CF3-8DFBCF6C9A91}.FSD
2014-10-29 12:07:27.730662100 +0700 FSF-{ACE9056D-ECE1-45FF-8569-437A8386001D}.FSF
2014-10-29 12:07:27.176650700 +0700 FSD-{2E4495AE-5C09-4201-9E83-A6BDC83968EE}.FSD
2014-10-29 12:07:27.176650700 +0700 FSF-{55EA3316-D2BE-4041-9599-E7030D5166D6}.FSF
2014-10-29 12:07:26.986646900 +0700 FSD-{81883BA5-0FC1-4A01-91C4-B1B27930A20E}.FSD
2014-10-29 12:07:26.986646900 +0700 FSF-{EFA9EF58-0DC0-44B1-A520-379ADAC135E5}.FSF
2014-10-29 12:07:26.796643100 +0700 FSD-{765935BA-542C-4970-9EE3-5A6098E60D62}.FSD
If I delete those files, and restart OneDrive, they just keep being recreated.

OneDrive for Business - where do I find a log file?

I'm having problems with MS OneDrive for Business and SharePoint 2013:
I tried to copy a lot of documents at once into my local SharePoint directory, synced with a SharePoint library.
Now, there is a problem with the syncing process and some (most) of those documents are not uploaded to SharePoint. They have a little red rectangle with a white cross on their icon.
I had similar problems when copying forbidden file types (like .exe files) or files with forbidden characters in their name (e. g. "&" and after removing them locally, the sync could proceed.
I did not find any of them, so I'm not sure where the syncing process gets stuck.
Is there a log file for this sync process in SharePoint or in Windows 7 locally where I can see at which point the sync process hangs?
Any help is appreciated
Kind regards
mbbe

Take a look:
http://community.office365.com/en-us/f/148/t/231718.aspx
https://blog.onedrive.com/one-place-for-all-your-work-files-introducing-onedrive-for-business/

Users are unable to synchronize document libraries with OneDrive for Business

Hello,
We are having an issue with our users attempting to synchronize document libraries with OneDrive for Business. When a user tried to synchronize the document library either via the "SYNC" button on the document library page using IE or by
manually entering the document libraries path into the OneDrive for Business desktop app they receive the following error
"We can't connect to the specified SharePoint site". The users have the Edit permission to both the site and the document library. I have performed the following actions in attempt to get the synchronization to work.
1. Tested giving user the owner permission to the site and document library. same result.
2. Performed a repair on the users Office 2013 installation.
An interesting point to note is that I myself am able to synchronize the document libraries using both the "SYNC" button on the document library site and by entering the path manually in the desktop app. Difference between my account and the test
accounts is that I'm a site collection administrator and farm administrator. Can anyone shed some light onto this issue?

Hi Corey,
According to your description, my understanding is that the users cannot sync document libraries with OneDrive for Business.
I recommend to check the Permission Level to see if the Use Client Integration Features permission is selected.
If not, check this permission in the corresponding permission level which is granted to the users.
Please also check if the users have the right permission to sync the document library with OneDrive for Business.
More reference:
http://nheylen.wordpress.com/2014/05/15/sync-error-we-cant-connect-to-the-specified-sharepoint-site/
Best regards.
Thanks
Victoria Xia
TechNet Community Support

Automate OneDrive for Business 2013

Can anyone refer any link or resource location to automate OneDrive for Business with SharePoint Online. I need to fetch the libraries already added to "OneDrive for Business", also allow from a custom screen to add new library or delete an existing
library from "OneDrive for Business".
Would appreciate any hint how I can create a desktop application for Windows 7 which will provide all functionality for OneDrive and add more (which is not in OneDrive tool - eg, check in menu, checkout menu, version menu etc.

Please follow below links, can be helpful for you
http://support.microsoft.com/kb/2903984/en-gb
Use the OneDrive for Business app in Windows 8
Sync with OneDrive for Business or SharePoint Workspace
Adnan Amin MCT, SharePoint Architect | If you find this post useful kindly please mark it as an answer.

How to use OneDrive for Business mobile app with SharePoint 2013 on-premise?

Hi All,
I have a SharePoint 2013 (with latest December updates) that host a dedicated personal web site for users.
The OneDrive portal works fine and users are able to sync their files with the OneDrive client for Windows.
Now I want to test the OneDrive for Business mobile app on Android, but there is no option to specify the "personal" portal URL.
It asks only for domain credentials.
Does I need to configure specific records on my public DNS to allow mobile users to sync their files?
Thanks

I can confirm that with iOS you can connect to your SharePoint server through the advanced options.
But the very strange thing is that the OneDrive version for Windows Phone 8.1 is limited as the Android version.
This has no sense.
Why does Microsoft should limit the Business functions on its mobile operating system, and not on iOS?
Another strange thing is that configuring my Exchange account, Windows Phone 8.1 informed me that it has connected OneDrive for business (but is a fake information).
See attached image.
If I open the built-in OneDrive app, it give me the option to add a OneDrive for business account, but is only for Office 365 users (like with the Android version).
I thing that Microsoft should let at least to Windows Phone users to connect to on-premise SharePoint sites.

OneDrive for Business not syncing, stuck at "We're getting things ready to sync..."

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