Online Export PDF hangs after the 'export to' dialogue box

Explorer 10 running on Windows 8.  My initial attempt at converting a .pdf file into .docx file is failing as the screen simply shows "uploading xxxx.pdf..." and no file is ever exported/imported.  I'm assuming this is a setting-type issue, but I can't seem to ferret out the answer on my own.  Any suggestions?  

Hi David,
So we were finally able to test with the increased timeout, which we set to 5 min:
<httpRuntime
            executionTimeout="300"
            maxRequestLength="4096"
            useFullyQualifiedRedirectUrl="false"
            minFreeThreads="8"
            minLocalRequestFreeThreads="4"
            appRequestQueueLimit="100"
            enableVersionHeader="true"
        />
Unfortunately, now we started getting other errors, related to the limit of the licenses:
A Crystal Reports job failed because a free license could not be obtained in the time allocated. More licenses can be purchased direct from Crystal Decisions or through the Crystal Decisions Online Store.
According to page 8 of the article below, we should be able to purchase more such licenses free of cost:
http://www.sdn.sap.com/irj/boc/go/portal/prtroot/docs/library/uuid/7006fc4c-6a1e-2b10-8ea8-9019b136fa90?quicklink=index&overridelayout=true
Could you let us know how to proceed in order to obtain the licenses?
Thank you,
Sonya

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