OPatch inventory doesn't show latest PSU

We just finished applying the 11.2.0.2.7 PSU patch to one of our stand-alone Linux servers. Both GI and DB were already at 11.2.0.2.6. We applied it to both GI and DB together as a bundle and it was successfull. However whenever we do an opatch lsinventory from the GRID_HOME, we don't see 11.2.0.2.7 for GI. We see it for DB but not GI. Is that something to be concerned about? Any explanation to help understand this would be greatly appreciated. Thanks

The OS is OEL 5.7.
uname -aLinux uxdpsdbd1.alldata.net 2.6.32-200.13.1.el5uek #1 SMP Wed Jul 27 21:02:33 EDT 2011 x86_64 x86_64 x86_64 GNU/Linux
We downloaded patch 14192201 (p14192201_112020_Linux-x86-64.zip), which as you mentioned is GI 11.2.0.2.7. When we unzipped it, it created two directories ... 13923804 (DB 11.2.0.2.7) and 13696242 (GI 11.2.0.2.6). I thought that was odd because I was expecting a directory 14192201.
Below is the OPatch log. You'll notice in the log that first 13696242 is applied to the DB home. Then it attempted to apply 13923804 to the DB home but failed because of some active processes. Next it attempted to apply 13696242 to the GI home but it was already at the level so nothing happened there. Lastly it applied 13923804 to the GI home. Now I'm wondering if the zip file for 14192201 ever came with GI 11.2.0.2.7? I'm getting more confused. Any help to clarify this would be greatly appreciated.
PS - we ran opatch again so that 13923804 was applied to the DB home (it failed earlier because of some active processes)
2012-09-19 16:03:43: s_run_as_user2: Running /bin/su oracle -c ' /develop/dbawork/software/patches/11.2.0.2.7/13696242/custom/server/13696242/custom/scripts/prepatch.sh -dbhome /develop/u00/
app/oracle/product/11.2.0/database '
2012-09-19 16:03:43: Removing file /tmp/fileKgxwDJ
2012-09-19 16:03:43: Successfully removed file: /tmp/fileKgxwDJ
2012-09-19 16:03:43: /bin/su successfully executed
2012-09-19 16:03:43: Running as user oracle: true
2012-09-19 16:03:43: s_run_as_user2: Running /bin/su oracle -c ' true '
2012-09-19 16:03:43: Removing file /tmp/file5Pp4Ya
2012-09-19 16:03:43: Successfully removed file: /tmp/file5Pp4Ya
2012-09-19 16:03:43: /bin/su successfully executed
2012-09-19 16:03:43: prepatch execution for DB home ... success
2012-09-19 16:03:43: Oracle user for /develop/u00/app/oracle/product/11.2.0/database is oracle
2012-09-19 16:03:43: Executing command /develop/u00/app/oracle/product/11.2.0/database/OPatch/opatch napply /develop/dbawork/software/patches/11.2.0.2.7/13696242/custom/server/13696242 -loca
l -silent -ocmrf /develop/u00/app/oracle/product/11.2.0/grid/OPatch/ocm/bin/ocm.rsp -oh /develop/u00/app/oracle/product/11.2.0/database as oracle
2012-09-19 16:03:43: Running as user oracle: /develop/u00/app/oracle/product/11.2.0/database/OPatch/opatch napply /develop/dbawork/software/patches/11.2.0.2.7/13696242/custom/server/13696242
-local -silent -ocmrf /develop/u00/app/oracle/product/11.2.0/grid/OPatch/ocm/bin/ocm.rsp -oh /develop/u00/app/oracle/product/11.2.0/database
2012-09-19 16:03:43: s_run_as_user2: Running /bin/su oracle -c ' /develop/u00/app/oracle/product/11.2.0/database/OPatch/opatch napply /develop/dbawork/software/patches/11.2.0.2.7/13696242/cu
stom/server/13696242 -local -silent -ocmrf /develop/u00/app/oracle/product/11.2.0/grid/OPatch/ocm/bin/ocm.rsp -oh /develop/u00/app/oracle/product/11.2.0/database '
2012-09-19 16:04:09: Removing file /tmp/fileTux4nC
2012-09-19 16:04:09: Successfully removed file: /tmp/fileTux4nC
2012-09-19 16:04:09: /bin/su successfully executed
2012-09-19 16:04:09: status of apply patch is 0
2012-09-19 16:04:09: The apply patch output is Oracle Interim Patch Installer version 11.2.0.3.0
Copyright (c) 2012, Oracle Corporation. All rights reserved.
Oracle Home : /develop/u00/app/oracle/product/11.2.0/database
Central Inventory : /develop/u00/app/oraInventory
from : /develop/u00/app/oracle/product/11.2.0/database/oraInst.loc
OPatch version : 11.2.0.3.0
OUI version : 11.2.0.2.0
Log file location : /develop/u00/app/oracle/product/11.2.0/database/cfgtoollogs/opatch/opatch2012-09-19_16-03-44PM_1.log
Verifying environment and performing prerequisite checks...
OPatch continues with these patches: 13696242
Do you want to proceed? y
Y (auto-answered by -silent)
User Responded with: Y
All checks passed.
Please shutdown Oracle instances running out of this ORACLE_HOME on the local system.
(Oracle Home = '/develop/u00/app/oracle/product/11.2.0/database')
Is the local system ready for patching? y
Y (auto-answered by -silent)
User Responded with: Y
Backing up files...
Applying interim patch '13696242' to OH '/develop/u00/app/oracle/product/11.2.0/database'
Patching component oracle.rdbms, 11.2.0.2.0...
Verifying the update...
OPatch found the word "warning" in the stderr of the make command.
Please look at this stderr. You can re-run this make command.
Stderr output:
ins_srvm.mk:68: warning: overriding commands for target `libsrvm11.so'
ins_srvm.mk:31: warning: ignoring old commands for target `libsrvm11.so'
ins_srvm.mk:71: warning: overriding commands for target `libsrvmocr11.so'
ins_srvm.mk:34: warning: ignoring old commands for target `libsrvmocr11.so'
ins_srvm.mk:74: warning: overriding commands for target `libsrvmhas11.so'
ins_srvm.mk:37: warning: ignoring old commands for target `libsrvmhas11.so'
Patch 13696242 successfully applied.
OPatch Session completed with warnings.
Log file location: /develop/u00/app/oracle/product/11.2.0/database/cfgtoollogs/opatch/opatch2012-09-19_16-03-44PM_1.log
OPatch completed with warnings.
2012-09-19 16:04:09: patch /develop/dbawork/software/patches/11.2.0.2.7/13696242/custom/server/13696242 apply successful for home /develop/u00/app/oracle/product/11.2.0/database
2012-09-19 16:04:09: Executing command /develop/u00/app/oracle/product/11.2.0/database/OPatch/opatch napply /develop/dbawork/software/patches/11.2.0.2.7/13923804 -local -silent -ocmrf /devel
op/u00/app/oracle/product/11.2.0/grid/OPatch/ocm/bin/ocm.rsp -oh /develop/u00/app/oracle/product/11.2.0/database as oracle
2012-09-19 16:04:09: Running as user oracle: /develop/u00/app/oracle/product/11.2.0/database/OPatch/opatch napply /develop/dbawork/software/patches/11.2.0.2.7/13923804 -local -silent -ocmrf
/develop/u00/app/oracle/product/11.2.0/grid/OPatch/ocm/bin/ocm.rsp -oh /develop/u00/app/oracle/product/11.2.0/database
2012-09-19 16:04:09: s_run_as_user2: Running /bin/su oracle -c ' /develop/u00/app/oracle/product/11.2.0/database/OPatch/opatch napply /develop/dbawork/software/patches/11.2.0.2.7/13923804 -l
ocal -silent -ocmrf /develop/u00/app/oracle/product/11.2.0/grid/OPatch/ocm/bin/ocm.rsp -oh /develop/u00/app/oracle/product/11.2.0/database '
2012-09-19 16:04:14: Removing file /tmp/file4PNGYg
2012-09-19 16:04:14: Successfully removed file: /tmp/file4PNGYg
2012-09-19 16:04:14: /bin/su exited with rc=0
73
2012-09-19 16:04:14: status of apply patch is 18688
2012-09-19 16:04:14: The apply patch output is Oracle Interim Patch Installer version 11.2.0.3.0
Copyright (c) 2012, Oracle Corporation. All rights reserved.
Oracle Home : /develop/u00/app/oracle/product/11.2.0/database
Central Inventory : /develop/u00/app/oraInventory
from : /develop/u00/app/oracle/product/11.2.0/database/oraInst.loc
OPatch version : 11.2.0.3.0
OUI version : 11.2.0.2.0
Log file location : /develop/u00/app/oracle/product/11.2.0/database/cfgtoollogs/opatch/opatch2012-09-19_16-04-10PM_1.log
Verifying environment and performing prerequisite checks...
Prerequisite check "CheckActiveFilesAndExecutables" failed.
The details are:
Following executables are active :
/develop/u00/app/oracle/product/11.2.0/database/bin/oracle
/develop/u00/app/oracle/product/11.2.0/database/bin/rman
UtilSession failed: Prerequisite check "CheckActiveFilesAndExecutables" failed.
Log file location: /develop/u00/app/oracle/product/11.2.0/database/cfgtoollogs/opatch/opatch2012-09-19_16-04-10PM_1.log
OPatch failed with error code 73
2012-09-19 16:04:14: patch /develop/dbawork/software/patches/11.2.0.2.7/13923804 apply failed for home /develop/u00/app/oracle/product/11.2.0/database
2012-09-19 16:04:14: Running as user oracle: /develop/dbawork/software/patches/11.2.0.2.7/13696242/custom/server/13696242/custom/scripts/postpatch.sh -dbhome /develop/u00/app/oracle/product/
11.2.0/database
2012-09-19 16:04:14: s_run_as_user2: Running /bin/su oracle -c ' /develop/dbawork/software/patches/11.2.0.2.7/13696242/custom/server/13696242/custom/scripts/postpatch.sh -dbhome /develop/u00
/app/oracle/product/11.2.0/database '
2012-09-19 16:04:14: Removing file /tmp/filex0kT28
2012-09-19 16:04:14: Successfully removed file: /tmp/filex0kT28
2012-09-19 16:04:14: /bin/su successfully executed
2012-09-19 16:04:14: Running as user oracle: true
2012-09-19 16:04:14: s_run_as_user2: Running /bin/su oracle -c ' true '
2012-09-19 16:04:14: Removing file /tmp/fileapHh51
2012-09-19 16:04:14: Successfully removed file: /tmp/fileapHh51
2012-09-19 16:04:14: /bin/su successfully executed
2012-09-19 16:04:14: postpatch execution for DB home ... success
2012-09-19 16:04:14: Processing oracle home /develop/u00/app/oracle/product/11.2.0/grid
2012-09-19 16:04:14: Opening file /etc/oracle/ocr.loc
2012-09-19 16:04:14: Value (TRUE) is set for key=local_only
2012-09-19 16:04:14: Home type of /develop/u00/app/oracle/product/11.2.0/grid is HA
2012-09-19 16:04:14: Unlock Oracle Restart home...
2012-09-19 16:04:14: Exclude file used is /develop/u00/app/oracle/product/11.2.0/grid/OPatch/crs/installPatch.excl
2012-09-19 16:04:14: Home location in olr.loc is /develop/u00/app/oracle/product/11.2.0/grid
2012-09-19 16:04:14: Executing /develop/u00/app/oracle/product/11.2.0/grid/bin/crsctl stop has -f
2012-09-19 16:04:14: Executing cmd: /develop/u00/app/oracle/product/11.2.0/grid/bin/crsctl stop has -f
2012-09-19 16:04:27: Command output:
CRS-2791: Starting shutdown of Oracle High Availability Services-managed resources on 'uxdpsdbd1'
CRS-2673: Attempting to stop 'ora.DATA_EXD1.dg' on 'uxdpsdbd1'
CRS-2673: Attempting to stop 'ora.LISTENER.lsnr' on 'uxdpsdbd1'
CRS-2677: Stop of 'ora.DATA_EXD1.dg' on 'uxdpsdbd1' succeeded
CRS-2673: Attempting to stop 'ora.asm' on 'uxdpsdbd1'
CRS-2677: Stop of 'ora.LISTENER.lsnr' on 'uxdpsdbd1' succeeded
CRS-2677: Stop of 'ora.asm' on 'uxdpsdbd1' succeeded
CRS-2673: Attempting to stop 'ora.cssd' on 'uxdpsdbd1'
CRS-2677: Stop of 'ora.cssd' on 'uxdpsdbd1' succeeded
CRS-2673: Attempting to stop 'ora.diskmon' on 'uxdpsdbd1'
CRS-2677: Stop of 'ora.diskmon' on 'uxdpsdbd1' succeeded
CRS-2673: Attempting to stop 'ora.evmd' on 'uxdpsdbd1'
CRS-2677: Stop of 'ora.evmd' on 'uxdpsdbd1' succeeded
CRS-2793: Shutdown of Oracle High Availability Services-managed resources on 'uxdpsdbd1' has completed
CRS-4133: Oracle High Availability Services has been stopped.
End Command output2012-09-19 16:04:27: stopOracleRestart output is CRS-2791: Starting shutdown of Oracle High Availability Services-managed resources on 'uxdpsdbd1' CRS-2673: Attempting to stop 'ora.DATA_EXD1
.dg' on 'uxdpsdbd1' CRS-2673: Attempting to stop 'ora.LISTENER.lsnr' on 'uxdpsdbd1' CRS-2677: Stop of 'ora.DATA_EXD1.dg' on 'uxdpsdbd1' succeeded CRS-2673: Attempting to stop 'ora.asm' on 'u
xdpsdbd1' CRS-2677: Stop of 'ora.LISTENER.lsnr' on 'uxdpsdbd1' succeeded CRS-2677: Stop of 'ora.asm' on 'uxdpsdbd1' succeeded CRS-2673: Attempting to stop 'ora.cssd' on 'uxdpsdbd1' CRS-2677:
Stop of 'ora.cssd' on 'uxdpsdbd1' succeeded CRS-2673: Attempting to stop 'ora.diskmon' on 'uxdpsdbd1' CRS-2677: Stop of 'ora.diskmon' on 'uxdpsdbd1' succeeded CRS-2673: Attempting to stop '
ora.evmd' on 'uxdpsdbd1' CRS-2677: Stop of 'ora.evmd' on 'uxdpsdbd1' succeeded CRS-2793: Shutdown of Oracle High Availability Services-managed resources on 'uxdpsdbd1' has completed CRS-4133
: Oracle High Availability Services has been stopped.
2012-09-19 16:04:37: Executing cmd: /develop/u00/app/oracle/product/11.2.0/grid/bin/crsctl check has
2012-09-19 16:04:39: Command output:
CRS-4639: Could not contact Oracle High Availability Services
End Command output2012-09-19 16:04:48: Invoking removeproc to clean oracle client procs
2012-09-19 16:04:48: Executing cmd: /sbin/fuser -k /develop/u00/app/oracle/product/11.2.0/grid/bin/crsctl.bin
2012-09-19 16:04:48: fuser command output for /develop/u00/app/oracle/product/11.2.0/grid/bin/crsctl.bin is
2012-09-19 16:04:48: Oracle user for /develop/u00/app/oracle/product/11.2.0/grid is oracle
2012-09-19 16:04:48: Running as user oracle: /develop/u00/app/oracle/product/11.2.0/grid/OPatch/opatch prereq CheckApplicable -ph /develop/dbawork/software/patches/11.2.0.2.7/13696242 -oh /d
evelop/u00/app/oracle/product/11.2.0/grid
2012-09-19 16:04:48: s_run_as_user2: Running /bin/su oracle -c ' /develop/u00/app/oracle/product/11.2.0/grid/OPatch/opatch prereq CheckApplicable -ph /develop/dbawork/software/patches/11.2.0
.2.7/13696242 -oh /develop/u00/app/oracle/product/11.2.0/grid '
2012-09-19 16:04:50: Removing file /tmp/fileY0Wmyu
2012-09-19 16:04:50: Successfully removed file: /tmp/fileY0Wmyu
2012-09-19 16:04:50: /bin/su successfully executed
2012-09-19 16:04:50: Running as user oracle: /develop/u00/app/oracle/product/11.2.0/grid/OPatch/opatch prereq CheckApplicable -ph /develop/dbawork/software/patches/11.2.0.2.7/13923804 -oh /d
evelop/u00/app/oracle/product/11.2.0/grid
2012-09-19 16:04:50: s_run_as_user2: Running /bin/su oracle -c ' /develop/u00/app/oracle/product/11.2.0/grid/OPatch/opatch prereq CheckApplicable -ph /develop/dbawork/software/patches/11.2.0
.2.7/13923804 -oh /develop/u00/app/oracle/product/11.2.0/grid '
2012-09-19 16:04:52: Removing file /tmp/filezjffx3
2012-09-19 16:04:52: Successfully removed file: /tmp/filezjffx3
2012-09-19 16:04:52: /bin/su successfully executed
2012-09-19 16:04:52: Status of Applicable check for /develop/u00/app/oracle/product/11.2.0/grid is 1
2012-09-19 16:04:52: Oracle user for /develop/u00/app/oracle/product/11.2.0/grid is oracle
2012-09-19 16:04:52: Executing command /develop/u00/app/oracle/product/11.2.0/grid/OPatch/opatch napply /develop/dbawork/software/patches/11.2.0.2.7/13696242 -local -silent -ocmrf /develop/u
00/app/oracle/product/11.2.0/grid/OPatch/ocm/bin/ocm.rsp -oh /develop/u00/app/oracle/product/11.2.0/grid as oracle
2012-09-19 16:04:52: Running as user oracle: /develop/u00/app/oracle/product/11.2.0/grid/OPatch/opatch napply /develop/dbawork/software/patches/11.2.0.2.7/13696242 -local -silent -ocmrf /dev
elop/u00/app/oracle/product/11.2.0/grid/OPatch/ocm/bin/ocm.rsp -oh /develop/u00/app/oracle/product/11.2.0/grid
2012-09-19 16:04:52: s_run_as_user2: Running /bin/su oracle -c ' /develop/u00/app/oracle/product/11.2.0/grid/OPatch/opatch napply /develop/dbawork/software/patches/11.2.0.2.7/13696242 -local
-silent -ocmrf /develop/u00/app/oracle/product/11.2.0/grid/OPatch/ocm/bin/ocm.rsp -oh /develop/u00/app/oracle/product/11.2.0/grid '
2012-09-19 16:04:57: Removing file /tmp/fileXPidLJ
2012-09-19 16:04:57: Successfully removed file: /tmp/fileXPidLJ
2012-09-19 16:04:57: /bin/su successfully executed
2012-09-19 16:04:57: status of apply patch is 0
2012-09-19 16:04:57: The apply patch output is Oracle Interim Patch Installer version 11.2.0.3.0
Copyright (c) 2012, Oracle Corporation. All rights reserved.
Oracle Home : /develop/u00/app/oracle/product/11.2.0/grid
Central Inventory : /develop/u00/app/oraInventory
from : /develop/u00/app/oracle/product/11.2.0/grid/oraInst.loc
OPatch version : 11.2.0.3.0
OUI version : 11.2.0.2.0
Log file location : /develop/u00/app/oracle/product/11.2.0/grid/cfgtoollogs/opatch/opatch2012-09-19_16-04-53PM_1.log
Verifying environment and performing prerequisite checks...
The following patch(es) are already installed in the Oracle Home.
[13696242]
Please roll back the existing identical patch(es) first.
OPatch Session completed with warnings.
Log file location: /develop/u00/app/oracle/product/11.2.0/grid/cfgtoollogs/opatch/opatch2012-09-19_16-04-53PM_1.log
OPatch completed with warnings.
2012-09-19 16:04:57: patch /develop/dbawork/software/patches/11.2.0.2.7/13696242 apply successful for home /develop/u00/app/oracle/product/11.2.0/grid
2012-09-19 16:04:57: Executing command /develop/u00/app/oracle/product/11.2.0/grid/OPatch/opatch napply /develop/dbawork/software/patches/11.2.0.2.7/13923804 -local -silent -ocmrf /develop/u
00/app/oracle/product/11.2.0/grid/OPatch/ocm/bin/ocm.rsp -oh /develop/u00/app/oracle/product/11.2.0/grid as oracle
2012-09-19 16:04:57: Running as user oracle: /develop/u00/app/oracle/product/11.2.0/grid/OPatch/opatch napply /develop/dbawork/software/patches/11.2.0.2.7/13923804 -local -silent -ocmrf /dev
elop/u00/app/oracle/product/11.2.0/grid/OPatch/ocm/bin/ocm.rsp -oh /develop/u00/app/oracle/product/11.2.0/grid
2012-09-19 16:04:57: s_run_as_user2: Running /bin/su oracle -c ' /develop/u00/app/oracle/product/11.2.0/grid/OPatch/opatch napply /develop/dbawork/software/patches/11.2.0.2.7/13923804 -local
-silent -ocmrf /develop/u00/app/oracle/product/11.2.0/grid/OPatch/ocm/bin/ocm.rsp -oh /develop/u00/app/oracle/product/11.2.0/grid '
2012-09-19 16:05:42: Removing file /tmp/filewf1rtC
2012-09-19 16:05:42: Successfully removed file: /tmp/filewf1rtC
2012-09-19 16:05:42: /bin/su successfully executed
2012-09-19 16:05:42: status of apply patch is 0
2012-09-19 16:05:42: The apply patch output is Oracle Interim Patch Installer version 11.2.0.3.0
Copyright (c) 2012, Oracle Corporation. All rights reserved.
Oracle Home : /develop/u00/app/oracle/product/11.2.0/grid
Central Inventory : /develop/u00/app/oraInventory
from : /develop/u00/app/oracle/product/11.2.0/grid/oraInst.loc
OPatch version : 11.2.0.3.0
OUI version : 11.2.0.2.0
Log file location : /develop/u00/app/oracle/product/11.2.0/grid/cfgtoollogs/opatch/opatch2012-09-19_16-04-57PM_1.log
Verifying environment and performing prerequisite checks...
OPatch continues with these patches: 13923804
Do you want to proceed? y
Y (auto-answered by -silent)
User Responded with: Y
All checks passed.
Please shutdown Oracle instances running out of this ORACLE_HOME on the local system.
(Oracle Home = '/develop/u00/app/oracle/product/11.2.0/grid')
Is the local system ready for patching? y
Y (auto-answered by -silent)
User Responded with: Y
Backing up files...
Applying sub-patch '13923804' to OH '/develop/u00/app/oracle/product/11.2.0/grid'
ApplySession: Optional component(s) [ oracle.sysman.console.db, 11.2.0.2.0 ] not present in the Oracle Home or a higher version is found.
Patching component oracle.rdbms.rsf, 11.2.0.2.0...
Patching component oracle.rdbms, 11.2.0.2.0...
Patching component oracle.rdbms.dbscripts, 11.2.0.2.0...
Patching component oracle.rdbms.rman, 11.2.0.2.0...
Patching component oracle.network.rsf, 11.2.0.2.0...
Patching component oracle.network.listener, 11.2.0.2.0...
Verifying the update...
Composite patch 13923804 successfully applied.
Log file location: /develop/u00/app/oracle/product/11.2.0/grid/cfgtoollogs/opatch/opatch2012-09-19_16-04-57PM_1.log
OPatch succeeded.
2012-09-19 16:05:42: patch /develop/dbawork/software/patches/11.2.0.2.7/13923804 apply successful for home /develop/u00/app/oracle/product/11.2.0/grid
2012-09-19 16:05:42: Performing Post patch actions
2012-09-19 16:05:42: norestart flag is set to
2012-09-19 16:05:42: Opening file /etc/oracle/ocr.loc
2012-09-19 16:05:42: Value (TRUE) is set for key=local_only
2012-09-19 16:05:42: Performing Post patch actions for HA Home /develop/u00/app/oracle/product/11.2.0/grid
2012-09-19 16:05:42: Executing cmd: /develop/u00/app/oracle/product/11.2.0/grid/rdbms/install/rootadd_rdbms.sh
2012-09-19 16:05:42: setrdbmsfileperms succeeded
2012-09-19 16:05:42: Patching Oracle Restart
2012-09-19 16:05:42: norestart flag is set to
2012-09-19 16:05:43: Executing cmd: /bin/rpm -q sles-release
2012-09-19 16:05:43: Command output:
package sles-release is not installed
End Command output...

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If my advice helped to fix your issue please mark it as a solution to help others.
Please note that I generally don't respond to unsolicited Private Messages. Thank you.

CC desktop app (windows) doesn't show latest versions of CC apps for installation. How do I fix it?

I've been a CC member since the start; about 6 months ago the CC desktop app on my main desktop PC stopped showing the latest versions of most applications (for example Photoshop, Illustrator, etc., only showed the 'CS' version), and stopped giving me alerts of updates. It still works fine on my (much lower spec) laptop.
I tried the various fixes (e.g. deleting the opm.db file in 'AppData/Local/adobe/OODB) but it didn't resolve the problem; I had a work around (downloading installation files from the Adobe website, and using the 'check updates' function in all of the apps).
With the recent up update, and the release of the '(2014)' versions, these work arounds no longer work. The CC Desktop app still does not show most current applications, and trying to download apps from the Adobe website sends me to the CC Desktop app, which then doesn't download the new application.
I foolishly thought a completely clean installation might help, so I uninstalled all my Adobe apps, ran the 'cleaner' app, & tried over ... things have gone from bad to worse, because I can't even get the old (pre-'2014') versions of the desktop applications to download in order to install.
My immediate problem is not having a working version of Photoshop on my main PC - the 'CS' version is available to me through the CC Desktop app, but not the 'CC' or 'CC (2014)' versions.
The spec of the PC is above the minimum spec for the 'CC' apps, so I don't think that is the problem.
- Win 7 Pro SP 1, 64-bit
- Intel i7-3770K (3.5Ghz quad core)
- 16GB RAM
- 650GB free disk space
- etc.
Any ideas welcomed as to how to resolve this; I'm at my wits end ...
Ian

Thanks for the reply Rave, but unfortunately that does not address my problem - my PC comfortably exceeds the minimum spec for the applications.
Of the three onward links from that page -
(1) "For additional information please see Creative Cloud Help | Missing CC apps from my Creative Cloud Desktop app" is a dead link (>"Sorry, this page is not available")
(2) "If you have confirmed that your computer meets and exceeds all of the listed System requirements then please see CC desktop lists applications as "Up to Date" when not installed." I had already worked through the 'solutions' on that page, culminating in the (bad) advice in 'Solution 4' which is what has got me into this current mess;
(3) "If you have already have Download Adobe Creative Cloud application you can use Download Center : Adobe Creative Cloud for your Product Download." isn't helpful as the download links send me back to the CC Desktop app, & it still won't allow me to download the 'CC' or 'CC (2014)' applications.
Thanks again, but do you have any other suggestions?
Ian

About:crashes - doesn't show latest crash/es

Firefox 4.0b7
Firefox crashed suddenly, crashed again upon restore session.
Looked in about:crashes and crashes was not listed.
Logs from event viewer:
1rst crash:
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-12-15T17:56:21.000000000Z" />
<EventRecordID>2173</EventRecordID>
<Channel>Application</Channel>
<Computer>Stationär-Dator</Computer>
<Security />
</System>
- <EventData>
<Data>firefox.exe</Data>
<Data>2.0.0.3960</Data>
<Data>4cd334c8</Data>
<Data>mozalloc.dll</Data>
<Data>2.0.0.3960</Data>
<Data>4cd3248f</Data>
<Data>80000003</Data>
<Data>00001a19</Data>
<Data>c14</Data>
<Data>01cb9c80f08721c2</Data>
<Data>C:\Program Files (x86)\Mozilla Firefox 4.0 Beta 7\firefox.exe</Data>
<Data>C:\Program Files (x86)\Mozilla Firefox 4.0 Beta 7\mozalloc.dll</Data>
<Data>9fa84c23-0874-11e0-96db-002215067b07</Data>
</EventData>
</Event>
2nd crash (restore session):
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Application Error" />
<EventID Qualifiers="0">1000</EventID>
<Level>2</Level>
<Task>100</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2010-12-15T17:56:21.000000000Z" />
<EventRecordID>2173</EventRecordID>
<Channel>Application</Channel>
<Computer>Stationär-Dator</Computer>
<Security />
</System>
- <EventData>
<Data>firefox.exe</Data>
<Data>2.0.0.3960</Data>
<Data>4cd334c8</Data>
<Data>mozalloc.dll</Data>
<Data>2.0.0.3960</Data>
<Data>4cd3248f</Data>
<Data>80000003</Data>
<Data>00001a19</Data>
<Data>c14</Data>
<Data>01cb9c80f08721c2</Data>
<Data>C:\Program Files (x86)\Mozilla Firefox 4.0 Beta 7\firefox.exe</Data>
<Data>C:\Program Files (x86)\Mozilla Firefox 4.0 Beta 7\mozalloc.dll</Data>
<Data>9fa84c23-0874-11e0-96db-002215067b07</Data>
</EventData>
</Event>

There had been memory corruption. Do you have steps to reproduce?

Version comments doesn't show latest comment

When I check an asset back in after making an amendment and post a comment against it, I seem to only get the comment from the previous comment I made...in other words it seems like it is one comment behind in the comments list...I've tried this on Final Cut Projects as well as other picture files...
Is this a bug or am I missing something here?

good to know...
I thought I was losing my mind!

I have recently updated my iTunes to the latest software. Since then my iphone will not sync with the computer, it doesn't show up in my computer any more. The computer makes the bing sound as I plug in but i am unable to sync, how can I fix this problem?

I have recently updated my iTunes to the latest software. Since then my iphone will not sync with itunes, it doesn't show up in my computer any more either. The computer makes the bing sound as I plug in but i am unable to sync, how can I fix this problem?

http://support.apple.com/kb/TS1538

I have updated to the latest version of iTunes (11.2.2.3). However, when I connect my iPod it shows in My Computer and iTunes opens automatically when the iPod is connected but the device doesn't show in iTunes. Any ideas?

I have updated to the latest version of iTunes (11.2.2.3). However, when I connect my iPod it shows in My Computer and iTunes opens automatically when the iPod is connected but the device doesn't show in iTunes. Any ideas? I am on Windows 8.1 and my iPod is a Classic

Hi murr18140,
Welcome to the Support Communities! The article below will help you troubleshoot the issue you are having with your iPod classic not being recognized in iTunes for Windows:
iPod: Appears in Windows but not in iTunes
http://support.apple.com/kb/TS1363?viewlocale=en_US
I hope this information helps ....
- Judy

Latest ep of my podcast doesn't show in iTunes. Subscribers CAN download it. Podcast page shows 'Total: 3 items' but lists only items 2 and 3. RSS feed is validated and fine.

Latest ep of my podcast doesn't show in iTunes store. Subscribers CAN download it. Podcast page shows 'Total: 3 items' but lists only items 2 and 3. RSS feed is validated and fine. How do I get iTunes to display it?

I've used Feedburner many times and never had such a problem. I am a bit confused, forgive me if I ask for questions already answerd. Have you tried updating the podcast in someone elses copy of iTunes? My guess is that the file is bad since it is working in other programs but not iTunes. I would try making a new .mp4 file and podcasting it and seeing if that works.
Good luck!
~Ben

Compatibility pack doesn't show up in ZAM inventory?

The MS Compatibility Pack for Office 2003 doesn't show up in a ZAM
inventory scan?
I'd think that something like this would be in the PRU.

Kittynolegs,
It appears that in the past few days you have not received a response to your
posting. That concerns us, and has triggered this automated reply.
Has your problem been resolved? If not, you might try one of the following options:
- Visit http://support.novell.com and search the knowledgebase and/or check all
the other self support options and support programs available.
- You could also try posting your message again. Make sure it is posted in the
correct newsgroup. (http://forums.novell.com)
Be sure to read the forum FAQ about what to expect in the way of responses:
http://forums.novell.com/faq.php
If this is a reply to a duplicate posting, please ignore and accept our apologies
and rest assured we will issue a stern reprimand to our posting bot.
Good luck!
Your Novell Product Support Forums Team
http://support.novell.com/forums/

HT5525 my iphoto is version 9.2 and doesn't show any updates avail when i check for updates. how do i update to latest iphoto then?

my iphoto is version 9.2 and doesn't show any updates avail when i check for updates. how do i update to latest iphoto then?

Launch the App Store application and log in with your Apple ID. Check to see if iPhoto is available in the Updates section.
OT

I can't watch movies, it is asking for latest adobe flash. After updating adobe flash still doesn't show movies.

I can't watch movies , asking for adobe flash. After installing the latest adobe flash still doesn't show movies.

The other day, there was someone here who figured after quite a while that he had plug-ins disabled in Safari. He could have installed Flash a hundred times but never get it to work.
Of course, you do have plug-ins enabled. Yes? Quick double-check? Safari -> Preferences -> Security tab -> checkmark at "Enable plug-ins"...

My iTouch still doesn't show up in iTunes after the latest update...

About maybe 1-2 weeks ago? I updated my iTunes to version 10.1.1.4 since I haven't updated it in A LONG time, then by the moment I finished updating, my iTouch's icon/option doesn't show up in iTunes anymore (before it was all fine).
And an annoying message will keep showing up, with the messages:
Title: Microsoft Windows
"MobileDeviceService has stopped working
Windows can check online for a solution to the problem."
-> Check online for a solution (recommended) *which I clicked, and no help*
-> Close
I have tried connecting my iTouch to my other USB port on my PC, reinstalling iTunes, system restore (tried to get back to the oldest version I used, but failed).
Out of solution, I waited for a new update to come, and it's here, version 10.1.2.17.
But everything is still the same!! (And yes, I have repeated the possible solution I have tried before for the 10.1.1.14 version)
While I asked for some helps on the internet, some people suggested me to reset my iTouch, because they think maybe something in there is broken or corrupted. But if I do reset it and the problem is still unsolved, I'll end up with an empty iTouch that can't sync anything at all...And I still need to use it everyday for internet purpose or whatnot...so I still didn't reset it yet...

Just wanted to say that you're not the only one with the problem: http://discussions.apple.com/thread.jspa?messageID=13009436

After upgrading to FF4, my 2 add-ons (gmail manager and foxclocks) bar doesn't show at the bottom bar, re-installed to the latest version and it still doesn't show them....help!

add-ons bar at the bottom doesn't show on-screen (maximize or minimize screen)

suavedog:
Try this:
iTunes 7.2 for Windows doesn't open

Apple TV doesn't show up in my iTunes devices list

Hey, I tried to post this question an hour ago but apparently my crappy 2.16 GHz intel 2 core duo iMac with 3 GB, 667 MHz DDR2 SDRAM can't handle anything else while it is pointing out in iMovie '09 that none of my HD video is stable enough to take advantage of the stabilization feature.
Anyway, here's my second attempt at seeking assistance for the most pressing of the many complications I am faced with as a Mac user.
I can no longer see my Apple TV in the list of devices in iTunes on my iMac. This happened after I downloaded the most recent software update for my Apple TV, and after my step-father-in-law hooked me up with a home entertainment system. I have noted below with "CHECK!" the tasks I have performed in my attempts to maintain a love affair with Apple:
Verify that you have the latest version of iTunes installed. CHECK!
Verify that you have the latest version of Apple TV software installed. CHECK!
Verify Apple TV is powered and properly connected to your television and you can navigate the Apple TV interface. CHECK!
Verify Apple TV is properly connected to your network and the network is properly configured. When configuring Apple TV, if you do not see your wireless network, exit the selection screen by pressing the Menu button then go back in and the software will rescan. DUMB THIS ONE DOWN, APPLE. HOW DO I VERIFY APPLE TV IS PROPERLY CONNECTED TO MY NETWORK? WHY NOT SAY, "CHECK THAT APPLE TV SHOWS UP IN THE iTUNES DEVICES LIST" AS A TROUBLESHOOTING OPTION WHEN SOMEONE SAYS THAT THEIR PROBLEM IS THAT THEIR APPLE TV DOESN'T SHOW UP IN THEIR iTUNES DEVICES LIST". THAT'D BE HELPFUL.
Verify network connectivity on Apple TV by playing a movie trailer in Movies > Trailers. CHECK (BUT *** IS THAT "BIG MAN JAPAN" MOVIE TRAILER ABOUT?)
Verify that the computer you are using can access the iTunes Store. CHECK!
If you're using Apple TV in a school or office environment, make sure Apple TV is on the same network segment as your computer (check with your network administrator) or else iTunes won't see Apple TV. NOT APPLICABLE
For more information on how to properly set up your Apple TV, see the Apple TV Users Guide. UH, I BOUGHT THIS THING 1.5 YEARS AGO. DO I NEED TO REALLY GO BACK TO THAT?
Restart iTunes (Quit or Exit and then reopen iTunes). CHECK!
Reconnect Apple TV to iTunes OH THANKS. THIS IS GOOD ADVICE. *** DO YOU MEAN BY RECONNECT APPLE TV TO iTunes?
If that doesn't address the issue, then:
Reset HOW?
Restart your computer. CHECK!
Rejoin network (wireless) and/or Restart your network router ***? HOW? WHERE TO I CLICK?
Reinstall iTunes OH SNAP! I'LL DO THAT IF NOBODY HAS ANY BETTER ADVICE.
If you have Mac OS X 10.5 (Leopard), click here for information on configuring Firewall. SHOOTSKIE, I WILL NEED TO GO BACK TO THE WEBSITE TO CLICK THAT LINK.
For Mac OS X 10.4 and earlier, make sure UDP port 5353 (Bonjour) is open on your firewall. If you use Windows Firewall, follow the steps here. SHOOTSKIE, AGAIN, NEED TO GO TO WEBSITE TO CLICK LINK, BUT I AM HOOKED UP THROUGH A WIRED CONNECTION DO I STILL NEED THIS STUPID PORT STUFF?
Otherwise, if you use other firewall software or hardware, check the software documentation on how to open UDP port 5353. IT IS SO COMPLETELY, RIDICULOUSLY LAME THAT "OPEN UP UDP PORT 5353" EVEN NEEDS TO BE PART OF THE INSTRUCTIONS FOR GETTING MUSIC FROM YOUR COMPUTER ONTO YOUR TV."
If you use Windows, try disabling services and startup items that may be conflicting. UHH, WHY WOULD I EVER HAVE WINDOWS? I SPEND 10-12 HOURS A DAY ON WINDOWS AT WORK, CRASHING MAYBE ONCE EVERY FEW WEEKS. I SPEND 30-60 MINS A DAY ON MY iMAC, CRASHING 1-2 TIMES A DAY. SERIOUSLY THOUGH, WINDOWS ***** TOO. TECHNOLOGY *****. PERIOD.

Hi everyone. I am typing here on my brand new 24-inch iMac. So far it's great! However, the issue I had with the Apple TV is unrelated to the iMac itself, and I wanted to let everyone know what the solution was to my Apple TV issue.
Until early this Sunday morning when I discovered this solution, my iMac would not sync with the Apple TV. This problem began after the most recent Apple TV software update. I neglected to mention in my previous posts that my Apple TV was connected to the Internet via an Ethernet connection.
Prior to the most recent software update, I believe that my Apple TV communicated wirelessly with my iMac and via an Ethernet connection to the iTunes store. With the latest Apple TV update, the sync between the iMac and the Apple TV does not work if the Apple TV is connected to the Ethernet. My solution was as follows:
1. Disconnect the Ethernet cable from the Apple TV. Do not reconnect.
2. Restore Apple TV to the factory settings. I'm not in front of my Apple TV at the moment but navigating through the Apple TV menu to reset the settings was fairly straightforward for me.
3. After resetting the factory settings and following the instructions, I was able to see the Apple TV in my computer's iTunes, but I was stuck with the super old software version from summer '07 when I bought this thing (i.e. before you could rent movies or watch anything in HD on the Apple TV).
4. Look for the software update on the Apple TV (again, fairly intuitive by navigating the menu on your TV) and download/install the latest update.
5. If your problem was due to having your Apple TV connected to the Ethernet, I think this should do the trick! It should now show up on your computer's iMac and it should automatically start syncing your iTunes content although I did have to direct it to sync my photos.
p.s. Does anyone know how I can let Apple know that this issue exists with the latest Apple TV update? The guys at the Genius Bar at the mall I went to in Pleasanton, CA couldn't find any notes in their knowledge database about issues with the latest Apple TV software update and I think it's important that Apple knows about this.
p.s.s. I think Apple should make all of us, their consumers, more aware of how to let Apple know about these issues because this issue was so frustrating and throughout the whole troubleshooting process I felt very helpless and would have felt so much more positive about Apple if I just had a forum in which I could let Apple know I was having this issue (above and beyond this user forum through which I ended up losing much of my iTunes album artwork after following one person’s advice).
So if that forum exists, please let me know and let's brainstorm as to how to get more people like me to be aware of that forum so other people don't experience the same frustrations I have experienced.
p.s.s.s. I haven't tried reconnecting my Apple TV to the Ethernet in my home. While it will probably be slower to rent and download movies wirelessly, I don't care that much as I'm thinking I will start renting movies through Netflix instead and just use the Apple TV to watch my homemade videos on my TV.
But I am curious, why does Apple charge so frickin' much to rent a movie on the Apple TV? $4.99 for an HD movie? Everyone who has NetFlix tells me it is sooooo much cheaper and very easy to use. And to be honest, this makes me mad. Not that there is a cheaper option for renting movies/TV shows. That makes me happy. What makes me mad is that Apple charges so much to rent a movie when it doesn’t benefit them and it doesn’t benefit me. I think Apple does a lot of good things, but I think being able to rent (or even better, to subscribe to) media that you can watch (almost) instantaneously in your home is the wave of the future and still relatively new. If Apple wants to make money off of this service in the long term, they need to start by offering movies for super cheap, even taking a loss off the price they pay the production companies if they have to, because right now it's still all about adoption (i.e. getting as many people as Apple possibly can to think about renting a movie or *please please* a TV show through Apple ).
So I guess I feel like it's a lose-lose for Apple and me. Through Apple, to rent a movie (or *please please* a TV show) I will pay much more than I would with Netflix. But if Apple can walk away with an untarnished reputation after creating a special headphone input into their original iPhone device to make extra money out of nothing, then maybe they can do no wrong and we just need to keep blindly giving them our moolah? Can somebody please let me know how I could get a better job or at least a raise so that I can give Apple all of the money they are trying to squeeze out of me?
p.s.s.s.s. I am soooo sorry Apple, but the other day when I was at your store looking for the Firewire adaptor I needed to transfer files from my Firewire 400 on my old iMac to my new iMac via the Firewire 800 adaptor, I just couldn’t stomach the huge markup. I imagine you guys make a ton of money by ridiculously marking up your accessories over what one could pay elsewhere.
I know the rest of your consumers are happy to pay $50 for buying the cable in your store and I would like to apologize right now for using your in-store computers to search for the alternative pricing which I found for $19.99. I don’t believe any of your other customers saw me doing this, but if they did, please accept my sincere apologies. In the current economic environment, reputation is everything and it would be unfortunate for all of us if the Apple masses felt they were being taken advantage of.
Wow, I think I’ve got some issues with Apple that I need to work out. Anyone know a good therapist?

HT4623 I have an iPod with iOS 4.2.1 and would like to up date version 5. The pc I normally sync with has XP operating system. So I can't up date to iTunes 10. And my iPod doesn't show the software update button shown in the article. What can I do?

I have an iPod with iOS 4.2.1 and would like to up date to version 5. The pc I normally sync with has XP operating system. So I can't up date to iTunes 10. And my iPod doesn't show the software update button shown in the article. What can I do?

You cannot update it if you can't get the latest version of iTunes. Actually, the latest version of iTunes will run in XP if you have Service Pack 2. Also, you posted in the iPad forum, and your profile shows you have an iPad, but in your post, you say it is an iPod. Is it an iPad or an iPod?

OPatch inventory doesn't show latest PSU

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