Open follow up transaction type screen automatically after confirm account

Hi Gurus,
I have a transaction type Z010 for interaction record that is copied from standart 0010 transaction type.
I define dependent transaction type SRVO that is service order as a follow up of Z010
My requirement is to open automatically open service order screen after confirming account
As agents must do everything vey quickly while they are on phone, it is needed urgently.
Now they have to open Z010 interction record screen, have to press follow up button, click to clipboard and then can open the scrren of service order.
How can we automatically open service order screen after confirming account??
I will be very pleased if you will help...
Thanks.

Hi Denis, thanks for reply.
I read it and see that interaction record is automatically created. How can it be made, is it a standard customizing?? Our interaction record is created automatically when follow up process-it is service order here- is created. First we confirm customer, then press to Interaction Record at the left hanside, then in this screen we press follow-up button, then click on Activity Clipboard, then service order screen is opened. I want to pass two steps, pressing Interaction Record and pressing follow up record, how can I do this??
Exactly I have to define process type Business Activity for interaction record, I can't give Service Order process type directly to interaction record. Service Order type must be dependent to business activity, is it true?? If there is a way to directly giving service order type as an interaction record type, and making interaction record creation automatically after confirming, my problem is solved as very well.

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Hi all !
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See also : SAP Library -> Logistics -> Country Versions -> Asia-Pacific -> India -> Materials Management (MM) -> Condition-Based Excise Determination and -> Formula-Based Excise Determination.
IMG > Logistics - General > Tax On Goods Movement > India > Basic Settings > Determination of Excise Duty >
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When you come to enter a purchasing document, the system applies the excise duty at the rates you have entered in the condition records.
Customizing : Make the settings in Customizing Basic -> India -> for Logistics General, by choosing Taxes on Goods Movements Account -> Excise Duties Using Condition Technique and -> Settings Determination.
These activities include one activity where you define a tax code for condition-based excise determination.
Master Data - Create condition records for all excise duties that apply, and enter the tax code for condition-based excise determination in each.
Day-to-Day Activities - When you enter a purchase order or other purchasing document, enter the tax code for condition-based excise determination in each line item. The system then calculates the excise duties using the condition records you have created.
When the ordered materials arrive, you post the goods receipt and the excise invoice. The system posts the excise duty to the appropriate accounts for deductible input taxes when you enter the excise invoice.
Creating Condition Records for Excise Duty
1. In the command field, enter FV11 and choose .
2. Enter the condition type that you want to create a condition record for and choose .
The Key Combination dialog box appears.
3. Select the combination of objects that you want to create the condition record for. On the dialog box, Control Code means "chapter ID." So, for example, to create a condition record for a tax that applies to a combination of country, plant, and chapter ID, select Country/Plant/Control Code.
4. Choose .
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6. Save the condition record.
Formula-Based Excise Determination - When you execute a business transaction involving materials that are subject to excise duty, the system automatically calculates the duty for you.
In order for the system to be able to determine which rate of excise duty to apply, you must have maintained all the data on the Excise Rate Maintenance screen, which you can Master Data®access from the SAP Easy Access screen by choosing Indirect Taxes Excise Rate Maintenance.
You maintain the following types of data:
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- Vendor master data
For each of your vendors with the same excise status from a legal perspective, you define an excise duty indicator. You must also specify the vendor type for example, whether the vendor is a manufacturer, a depot, or a first-stage dealer. You must also stipulate if the vendor qualifies as a small-scale industry. For each permutation of plant indicator and vendor indicator, you then create a final excise duty indicator.
- Customer master data
Similarly, you assign the same excise duty indicator to each of your customers that share the same legal excise status.
Again, for each permutation of plant indicator and customer indicator, you then create a final excise duty indicator.
- Material master data
Each material is assigned a chapter ID.
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For every chapter ID and final excise duty indicator, you maintain the rate of excise duty.
If your business only qualifies for partial CENVAT credit, you must customize your system accordingly.
Let us consider an example to illustrate how the system determines which rate of excise duty to apply to a material. Assume you are posting a sale of ball bearings to a customer. The system automatically determines the rate of excise duty as follows:
1. Looks up the customer master data to see what status you have assigned the customer.
Let's assume you've assigned the customer status 3.
2. Looks up the plant master data to see what status you have assigned the plant. Similarly, your plant has status 2.
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4. The system determines the chapter ID of the ball bearing for the plant.
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In this IMG activity, assign the tax code for purchasing documents to the company codes where it will be used.
Only carry out this activity if you use condition-based excise determination.
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- For taxes on sales, use the condition types contained in the pricing procedures.
The standard system comes with sample settings for the tax calculation procedures and pricing procedures.
Use these settings as a basis for your own.
IMG > Logistics - General > Tax On Goods Movement > India > Account Determination
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- MW3 (local sales tax)
- ESA (service tax)
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Requirements
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Kumar Arcot

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hi
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57FC     57F CHALLAN CAPTURE/CHANGE
57NR     57F NON RECEIPT
ARE1     EXPORT PROCESSING UNDER ARE1
ARE3     DEEMED EXPORTS UNDER ARE3
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Open follow up transaction type screen automatically after confirm account

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