Follow Up Transaction Default screen in Solution Manager

SAp has provided Screen profile and Function code for creation of incident.Chnage request in Solution Manager.But when i try to create a new incident/CR from existing Incident as follow up transaction, the same screen doenot get defaulted.Item details is the first screen which come in front when we create a follow up transaction from existing SLFN incident.
Please suggest how should i get the Fast entry screen when i am creating follow up transaction from SLFN.

hi
pls check the sap note
[1362264- Work Centers: Incident Create default Priority & Category|https://websmp130.sap-ag.de/sap(bD1lbiZjPTAwMQ==)/bc/bsp/spn/sapnotes/index2.htm?numm=1362264]
jansi

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Error accessing transaction SOLMAN_WORKCENTER in SAP Solution Manager

I get the error below when I try to access workcenters in SAP solution Manager ehp1 via transaction SOLMAN_WORKCENTER
Error while processing your query
What has happened?
The URL call http://sol.test.com:8000/sap/bc/webdynpro/sap/ags_workcenter was terminated because of an error.
Note
The followin error text was processed in smc the systm: Syntax error in program CL_POWL_UTIL==================CP .
The error occurred on the application server sol_smc_00 and in the work process. 0
The termination type was: RABAX_STATE
The ABAP call hierarchy was:
Method: GET_QUERIES of program CL_POWL_QUERY_API=============CP
Method: GET_WORKLISTS of program CL_CONTROL_CENTER_API_FOR_POWLCP
Method: IF_AGS_CONTROL_CENTER_API~GET_WORKLISTS of program CL_AGS_POWL_BASIC=============CP
Method: GET_WORK_LIST of program /1BCWDY/0ALGK7P51EY0JCPIHVQ5==CP
Method: IF_COMPONENTCONTROLLER~GET_WORK_LIST of program /1BCWDY/0ALGK7P51EY0JCPIHVQ5==CP
Method: HANDLEDEFAULT of program /1BCWDY/0ALGK7P51EY0JCPIHVQ5==CP
Method: IF_WDR_VIEW_DELEGATE~WD_INVOKE_EVENT_HANDLER of program /1BCWDY/0ALGK7P51EY0JCPIHVQ5==CP
Method: INVOKE_EVENTHANDLER of program CL_WDR_DELEGATING_VIEW========CP
Method: NAVIGATE of program CL_WDR_CLIENT_APPLICATION=====CP
Method: DO_NAVIGATION of program CL_WDR_WINDOW_PHASE_MODEL=====CP
What can you do?
With the termination type RABAX_STATE you will find in the system smc in transaction ST22 more information on the cause of the termination.
With termination type ABORT_MESSAGE_STATE you will findon the application server sol_smc_00 in transaction SM21 more information on the cause of the termination.
With termination type ERROR_MESSAGE_STATE you can scan for further information in the trace file for the work process 0 in transaction ST11 on the application server. sol_smc_00 It is possible that an analysis of the trace files for the other work processes is necessary.
If you do not yet have a user ID, contact your system adminmistrator.
Error Code: ICF-IE-http -c: 001 -u: lolli -l: E -s: smc -i: sol_smc_00 -w: 0 -d: 20110415 -t: 165748 -v: RABAX_STATE -e: SYNTAX_ERROR -X: 00235AB4EF731EE099F78539B74CB1A5_00235AB4EF731EE099F78537687251A5_1 -x: 29BC67E0BACDF16BB1A500235AB4EF73
HTTP 500 - Internal Server Error
Your SAP Internet Communication Framework Team
How do I resolve this error?

Hi Mateus,
Thanks for your keen interest in assisting.
This is an excerpt from ST22....even though i am not an ABAP person.
Error in the ABAP Application Program
The current ABAP program "CL_POWL_QUERY_API===========CP" had to be terminated becuase it has come accross a statement that
unfortunately cannot be executed.
The following syntax error occured in program
"CL_POWL_UTIL===========CP" in include
"CL_POWL_UTIL===========CM007" IN
line 48:
"Incorrect logical expression: ")" without preceding "("."
The include has been created and last changed by:
Created by "SAP"
Last changed by: "BODE"
Error in the ABAP Application Program
The currect ABAP Program "CL_POWL_QUERY_API=============CP" had to be terminated becuase it has come accross
a statement that unfortunately cannot be executed.
What can you do?
Please eliminate the error by performing a syntax check
(or an extended program check) on the program "CL_POWL_UTIL===========CP".
You can also perform the syntax check from the ABAP Editor.
If the problem persists, proceed as follows:
Note down which actions and inputs caused the error.
To process the problem further, contact you SAP system administrator.
Using Transaction ST22 for ABAP Dump Analysis, you can look at and manag termination messages.
and you can also keep them for a long time.
When i clicked on the ABAP Editor in ST22, I have the code below
method GET_QUERIES.
data: ls_authorities type powl_authorities_sty,
        lt_vistypes type powl_type_tty,
        lt_visqueries type powl_query_tty,
        ls_api_query type powl_query_asty.
field-symbols: <fs_query> type powl_query_sty.
cl_powl_util=>do_authority_checks_for_user(
    exporting
     i_applid = i_applid
     i_user   = i_user
    changing
     c_authorities = ls_authorities
lt_vistypes = cl_powl_type_accessor=>get_visible_types(
      i_applid = i_applid
      i_langu = sy-langu
      i_username = i_user
lt_visqueries = cl_powl_query_accessor=>get_visible_queries(
     i_applid = i_applid
     i_authorities = ls_authorities
     i_langu = sy-langu
     i_username = i_user
     i_vistypes = lt_vistypes
loop at lt_visqueries assigning <fs_query>.
    move-corresponding <fs_query> to ls_api_query.
    insert ls_api_query into table result.
endloop.
endmethod.
The cursor is on this line containing the statement below
"cl_powl_util=>do_authority_checks_for_user("

Default user for solution manager

Hello,
i just finished installing the Solution Manager and now i have a problem with logging in to the Solution Manager.
I configured the Sap frontend and can log in with several users which names occured during the installation but all of them have no rights to any transactions.
is there a default adminuser after installation ?

SAP*
DDIC

How to customize solman_workcreate screen in solution manager

Hi all,
i have a requirement as below.
i need to change solman_workcreate service in solution manager.
1)i need to replace new message link under incident management with notif_create (tcode screen).
2)provide search link to search solution database
can you please tell me
1)how to find out the standard application used by solman_workcreate service ?
2)can we replace new message link with Notif_create tcode?
3)how to call search solution database functionality(is there any standard application or TCODE available)?
Regards,
VANI

Hi
What is the error you are getting when you are adding the tcode.
Have you checked the role of the system.....if not then
in solar01 goto sap menu
Business blueprint->sytem role...choose the appropriate system role
In addition have you generate the Project IMG in the satellites system using solar_project_admin tcode under system landscape tab
check this guide
https://websmp210.sap-ag.de/~sapdownload/011000358700002006042008E/HowTo_Impl_Bus_Proc.pdf
Let me know further if this doesnt solve ur prb
Regards
Prakhar

Open follow up transaction type screen automatically after confirm account

Hi Gurus,
I have a transaction type Z010 for interaction record that is copied from standart 0010 transaction type.
I define dependent transaction type SRVO that is service order as a follow up of Z010
My requirement is to open automatically open service order screen after confirming account
As agents must do everything vey quickly while they are on phone, it is needed urgently.
Now they have to open Z010 interction record screen, have to press follow up button, click to clipboard and then can open the scrren of service order.
How can we automatically open service order screen after confirming account??
I will be very pleased if you will help...
Thanks.

Hi Denis, thanks for reply.
I read it and see that interaction record is automatically created. How can it be made, is it a standard customizing?? Our interaction record is created automatically when follow up process-it is service order here- is created. First we confirm customer, then press to Interaction Record at the left hanside, then in this screen we press follow-up button, then click on Activity Clipboard, then service order screen is opened. I want to pass two steps, pressing Interaction Record and pressing follow up record, how can I do this??
Exactly I have to define process type Business Activity for interaction record, I can't give Service Order process type directly to interaction record. Service Order type must be dependent to business activity, is it true?? If there is a way to directly giving service order type as an interaction record type, and making interaction record creation automatically after confirming, my problem is solved as very well.

ALL SAP Solution Manager Transaction Code

Dear experts,
is there any document or transaction code listing all existing transactions code related to Solution Manager?
Especially for aministrator profil.
Thank you very much.
Best regards,
Pascal.

Hi,
I have searched for documents but couldnt find it.
I can though provide you with a gud no of t-codes:
RMMAIN - Roadmap
SOLAR_PROJECT_ADMIN - Project Administration
SOLAR01 - Business Blueprint
SOLAR02 - Configuration
STWB_2 - Test Plan Management
STWB_WORK - Testing
SOLAR_EVAL - Reporting
SMSY - System Landscape
SOLUTION_MANAGER - Solution Manager Operations
DNOTIFWL - Basic Notifications Worklist
CRM_DNO_MONITOR - Transaction Monitor
CRMD_ORDER - Transaction Processing
SBWP - SAP Business Workplace
SOLAR01C - SAP Solution Manager: Configuration
STWB_INFO - Test Workbench Information System
STWB_WORK - Testing
SCDT_SETUP - Customizing Distribution
SCOUT - Customizing Scout
SDCCN- configuring earlywatch alerts
SMSY_SETUP
SOLMAN_DIRECTORY-solution directory config.
DSWP- Solution Overview
BUSP- generate business partners
SOLMAN_ISSUE_MGMT - Issue Management
SLDCHECK - Connection test SLD
SLDAPIUSER - Customizing SLD API
AISUSER - SAP Support Portal User Maintenance
You can also take the list of T-Codes by executing SE16 and checking the contents of Table TSTCT?
Let me know if this helps
Rohit

How to maintain a common document in solution manager

Gurus ,
we are in the process of configuring service desk . One major type of support message we receive is user creation /modification .
currently we maintain these details in an common excel sheet . if a new requirement is made they take the latest modified excel sheet and mark the changes in them .
But now what we need in , we need to maintain this document is solution manager server .
and the users can access the document , make changes , save it and upload it back to the server .
any of you have any suggestions on implementing the same

Hello Susin,
User Creation / Deletion / Modification is a Change in the system. It cannot be handled via a standard central document like a Excel on a datshare.
Solution Manager is not a content repository to be used for storing such documents. There is no way that you can acheive it as a standard process.
Probably what you can do is as follows :
- Create a table structure in Solution Manager and assign it colums as needed.
- Then write a ABAP Code to access and maintain this table Structure.
- Assign a transaction code to the ABAP Code so that it can be accessed by different users.
I hope that the reply helps.
Regards
Amit

Wily Introscope Version for Solution Manager 7 SPS 17

Hi
We have a solution manager 4 (now 7) running on an ABAP stack only, this was recently upgraded from Solution Manager 3.2 which was installed 3 years ago as ABAP stack only, this server was never powerful enough to have the Java stack added and the project did not require it.
I am now looking to migrate this ABAP Solution Manager 7 to a new server, using ABAP & JAVA so I can make use of Solution Managaer tools like Diagnostics, RCA, WILY etc.
On a sandpit copy I have migrated the ABAP instance to a more powerful server and added the Java Instance from the Solution Manager 4 Installation Master, so I now have a dual stack SM 4, I have patched this to SP17.
I am looking to install Wily Introscope for monitoring, I have read Note 797147 - Wily Introscope Installation for SAP Customers, where it says you should always use the latest version of Wily, which is 8.0.2, but looking at the note, the downloads for Introscope Enterprise Manager and Introscope Workstation are from SAP SOLUTION MANAGER 7.0 EHP 1, but I am not running Solution Manager on EHP1, I am on SP Stack 17.
Looking in the SWDC there are downloads in SAP SOLUTION MANAGER 7.0 -> Entry by Component -> Solution Manager JAVA Stack -> WILY INTROSCOPE ENTPR MGR 8
Is this what I should be using for my SP Stack 17, or should I use the EHP1 version?
Also, setting up the Solution Manager Diagnostics, is there a setup PDF for Solution Manager 7 SP17 ? I cannot find a setup guide for this release, most are for EHP1, I would rather not have to implement EHP1 as part of this migration !
Thanks for any help.
Paul.

Hi Bhudev
Thanks for the reply, I presumed it was the Wily introscope 8 without the EHP1 I required.
As for installation guide, I have think you have misunderstood my question, I already have the wily installation guide from the note location, I wanted to know if there is any Solution Manager Diagnostics setup guides for SP17 ?
When I use transaction SOLMAN_WORKCENNTER --> System Monitoring --> Solution Manager Diagnostics --> Diagnostics System --> Diagnostics Setup --> Setup Wizard
the first 2 (of 23) setups are failing :
SSO The value of profile parameter login/accept_sso2_ticket could not be checked
BI Cannot invoke CCMSBISETUP on host localhost
Warning :
User(BI) Role SAP_BI_E2E does not exist
Then it says :
To complete the Diagnostics Setup, you should perform the following operations as documented in Diagnostics Setup Guide
I cannot find this Diagnostics Setup Guide for SP17 ?
The installation guides are mainly for EHP1, media library under sap-ag.de/diagnostics does not show this setup guide, Master Installation guide does not mention it, so was wondering if anyone could point me in the right direction for this guide ?
Thanks,
Paul.

Howto Close support message in Solution Manager

Hello,
Iu2019m installing and setting up the Service Desk on my Solution Monitoring system.
Iu2019m able now to create a support message in my satellite system with menu action u201CHelp  Create Support Messageu201D. The message is put in the queue and could be edited in the tr-Solution_Manager under the Item u201CService Desk  Messagesu201D. When I open a message Iu2019m able to change the status of the message form u201CNewu201D to u201C in progressu201D etc. but the item u201CConfirmedu201D is always gray!
Could anyone explain to me how I or the end user could confirm thesupport message?
I couldnu2019t find a detailed description about the process flow only a global one.
Thanks for the information.
Kind regards,
Richard Meijn

Hi Meijn,
Already solved? If no, check the following customizing.
In SPRO, SAP Solution Manager -> Scenario-Specific Settings -> Service Desk -> Service Desk -> Status Profile -> Change Status Profile for User Status, then choose status profile "SLFN0001" or your customized profile.
"Lowest status no." and "Highest status no." shows which status it can be changed to.
For example, in the following case, you can not change the status from NEW to Confirmed. Also, you can not change it from WIP to NEW. In such cases, target status which you can not change to will be shown as gray in status list.
Status Text low high
10   NEW 10 20
20...WIP    20 40
30...
40   Confirmed 40 40
I hope this could help...
Kobayashi

Business Function Set: Enterprise AddOns in Solution Manager

Hello
For testing purposes I want to activate the Enterprise AddOn EA_PLM in transaction SFW5 inside a Solution Manager 4 installation but no Enterprise AddOn is available. Additionally there is only one Business Function Set called "telco reference pack" with two Business Functions. Do I have to set up something before I can active the Enterprise AddOns? I thought PLM is part of the Solution Manager 4 installation.

Hello Marc,
the Solution Manager consists "only" of an CRM-component, the SolMan component itself and the Netweaver 2004s platform. So no PLM (and no Enterprise AddOn) is available. SolMan coves some functionalities of Software Lifecycle Management, but does not include the PLM coding itself. For EA_PLM you need an ERP system.
Best regards, Alexander

SAP Best Practice Integrated with Solution manager

We have a server in which we installed SAP Best practice baseline package and we have the solution manager 7.01 SP 25
We maintained the logical port but when we try to check connectivity to solution manager we got the following error:
Connectivity check to sap solution manager system not successful
Message no. /SMB/BB_INSTALLER375
Can anyone guide us how to solve the problem and also if there is another way to upload the solution defined on the best practice solution builder into sap solution manager as a template project
Thanks,
Heba Hesham

Hi,
Patches for SAPGUI 7.10 can be found at the following location:
http://service.sap.com/patches
-> Entry by Application Group -> SAP Frontend Components
-> SAP GUI FOR WINDOWS -> SAP GUI FOR WINDOWS 7.10 CORE
-> SAP GUI FOR WINDOWS 7.10 CORE -> Win 32
-> gui710_2-10002995.exe

Solution Manager - Support Packages

Dear All,
       We are applying patch for our SAP Solution Manager 4.0. We are using SAP ECC 6.0, We already applied patch for our development and production servers.
     The following are the patch level in Solution manager
     BBPCRM             500          0007     SAPKU50007
     CPRXRPM     400          0007     SAPK-40007INCPRXRPM
     BI_CONT             703          0003     SAPKIBIIP3
     ST                     400          0010     SAPKITL420
     ST-A/PI     01I_CRM500     0000
     ST-ICO             150_700     0006     SAPK-15076INSTPL
     ST-SER             700_2006_2     0000
We downloaded all the above package, but struck in applying the patch. I want to know the hierarchy of the packages to apply, i confused in this level.
Could anybody let me know the order of above support packages to import.
Regards,
Sridhar S

As already mentioned, the best is to apply a complete Stack by the way you should do the complete job and update to EHP1 because your system will be still low in some SP's.
If you have done SP's installations per components and not per stacks then you could face problems after or during SP's installations so it will be way better to use the Stack Strategy.
But if you think you should go this way then in SPAM you can review New Packages and once there, every package will show up there prerequisites or level of the components (ex: SAPBASIS, ST_SER, ETC) that are necesary to be able to install any component SP's.
It is extremely important to read the Notes regarding the SP's, their dependencies and possible problems with some of them, for example, some SAPBASIS SP's cannot be applied alone or up to certain level because there are known problems and you should go one level up or down to avoid this problems.
Either way I have applied Stacks since they come out and it is better to use this strategy in our Solman with no problems at all.
Have a nice day,

How to apply patches by using solution manager system?

HELLO FRIENDS,
    when i download the patch SAPKB70012 & next level patches from service market place, it says that we have to apply the following packages by using maintenance optimizer(solution manager). here i have solution manager4.0., please any one let me know how to configure the maintenance optimzr and how to apply support packages by the solution manager system.
          Thanks&Regards
           Farkath.C

Hello
Solman will not implement the files you can download the files using Solman. You need to move the downloaded files to application server and implement them for that you need to configure MoPZ
You can go to server market place service.sap.com/RKT in that select Solution manager.
You will have to select the product as solution manager 7.0 and in technology consultants and system administrator you will find the configuration documentations in for for SIM files.
You can use that and learn how to configure the optimizer on the system.
Then you can download the files and implement the same.
Regards
Vivek

Where has to be defined the SLD? PI/XI or Solution Manager?

Hello,
We have a PI production system, already configured and working. Now we are implementing the solution manager system. In both cases we only have productive systems. In which one should we define the SLD?
Thanks and kind regards,
Ana

Hi
Generally I would not recommend to have a Solution Manager Central SLD also used for Productive PI operations
although this is possible to do
We have seen situations whereby issues on the Solution Manager J2EE could affect PI operations generally the Solution Manager J2EE will be used for different purposes and may require different system administration. The dual purpose may also
have performance or sizing implications - technically any sizing done would have been for separate purposes.
The SLD for PI is needed for productive runtime (although there is a XI cache - even so I have seen situations whereby
this cache has limitations)
Customers often opt for the following
Central SLD running on the Solution Manager J2EE stack
Local PI SLD running on a PI J2EE stack
This is because the SLD service is available on any J2EE installation
You can then sync the local PI SLD to the Central SLD in order to build a full system list of all systems in the landscape
see the SLD planning guide at System Landscape Directory (SLD) for details
Best wishes
Stuart

Where can i find the configuration guide for a solution manager beginner

dear all:
as the title,expect your reply.
thanks!

Hi Zuiyong,
the configuration guide of SAP Solution Manager contains only same general information like strategy, required SPs in sat. systems, authorization and notes.
The 'REAL' configuration guide can will find in the system in the transaction SPRO->Referenz.IMG ->Solution Manager->Solution Manager-> Basic Settings. These settings you have to make to use standard SAP Solution Manager. In the are enhanced settings you can find additional settings for additional features.
Regards,
Udo Lang

Follow Up Transaction Default screen in Solution Manager

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