Opened up Firefox this morning and can't open a single website....have to use Internet Explorer (oh the shame). I tried reinstalling firefox and restarting my computer. Don't know what else to do or why I can't get any internet on Firefox.

Unable to connect
Firefox can't establish a connection to the server at www.facebook.com.
The site could be temporarily unavailable or too busy. Try again in a few
moments.
If you are unable to load any pages, check your computer's network
connection.
If your computer or network is protected by a firewall or proxy, make sure
that Firefox is permitted to access the Web.

It is always a good idea to back up your bookmarks, if you are able to do that now it may help, and if you are considering using them in an alternative browser it may be a good idea to back them up as HTML as well as the default .json files.
* see [[Backing up and restoring bookmarks]]
Have you read the articles shown in my first message above with the blue clickable links. One of the first things to try is using Firefox in firefox [[safe mode]] which should be available from your program list, BUT when trying that on the first dialogue do not make changes just click on continue.
*Does that work ?
* did you see the list of options and click on the continue button ?
* are you seeing any error messages ?

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Itunes won't work on windows 7 64 bit computer don't know what else to do

i have an HP G60-530US notebook with windows7 64 bit operating system.
i downloaded the proper version of itunes from the apple site but when i open the program on my computer itunes doesn't respond. i cannot do anything with it. i've tried reinstalling several times and am at a loss as to what else to do.
i have a new ipod touch that is just sitting in the box because i can't load music onto it

All righty then.
Here's the basic document:
[Removing and reinstalling iTunes, QuickTime, and other software components for Windows Vista or Windows 7|http://support.apple.com/kb/HT1923]
The instructions for removing the applications:
iTunes
QuickTime
Apple Software Update
Apple Mobile Device Support
Bonjour
Apple Application Support (iTunes 9 or later)
... are pretty much fine *with one caveat.* If you have *Safari 4.0.4* installed, close it *prior to uninstalling Apple Application Support.* That version of Safari also uses Apple Application Support, and will interfere with the Apple Application Support uninstall if you have it open. After Apple Application Support has been uninstalled, Safari 4.0.4 will no longer launch until Apple Application Support is reinstalled. (It should be reinstalled when iTunes is reinstalled.)
When you get to the "Verify iTunes and related components are fully uninstalled" step, use the following checklist rather than the one in the document:
(1) Restart your computer.
(2) After the computer restarts, open Local Disk (C:) located in Computer or whichever hard disk your programs are installed on.
(3) Open the Program Files folder.
(4) Right-click the iTunes folder, choose Delete, and choose Yes when asked to confirm the deletion. Note: This folder may have already been deleted if iTunes was successfully removed using the "Uninstall a program" control panel.
(4.5) Right-click the iPod folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
(5) Right-click the Bonjour folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
(6) Open the Common Files folder.
(7) Right-click the Apple folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
(8) Open Local Disk (C:) located in Computer or whichever hard disk your operating system is installed on.
(9) Open the Program Files (x86) folder.
(10) Right-click the iTunes folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion.
(11) Right-click the iPod folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
(12) Right-click the QuickTime folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
(13) Right-click the Bonjour folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
(14) Right-click the Apple Software Update folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
(15) Open the Common Files folder.
(16) Right-click the Apple folder (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
(17) Open Local Disk (C:) located in Computer or whichever hard disk your operating system is installed on.
(18) Open the Windows folder.
(19) Open the SysWOW64 folder.
(20) Right-click the QuickTime file (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
(21) Right-click the QuickTimeVR file (if it exists), choose Delete, and choose Yes when asked to confirm the deletion. Click Continue if Windows needs confirmation or permission to continue.
(22) Right-click the Recycle Bin and choose Empty Recycle Bin.
Now download and install the 64-bit version of iTunes:
http://support.apple.com/kb/DL925
... any better luck with getting her to launch properly this time around?

There's a black and white striped glitch on the left side of my screen on my Macbook Air! Its happened before and has been an easy fix, usually just restart or turn off my computer but don't know what else to do. Is there anything I can try now?

There's a black and white striped glitch on the left side of my screen on my Macbook Air! Its happened before and has been an easy fix, usually just restart or turn off my computer but don't know what else to do. Is there anything I can try now? I wont be able to make it to the Apple store until tomorow and would prefer if there was something I could do that didnt cost money, my computers very new and I really need help.

Hi and welcome to the community! Since you're new please be sure that you have checked out our Discussion guidelines.
I suggest that you try to repair the phone software using PC Companion..
Before repairing your device you may want to backup your information first. Check out this topic for more information on how to.
How to backup?
If the issue should still remain I think that this needs to be examined and fixed at a repair center. For more information about how to submit your phone for repair and where, contact your local support team.
- Official Sony Xperia Support Staff
If you're new to our forums make sure that you have read our Discussion guidelines.
If you want to get in touch with the local support team for your country please visit our contact page.

I'm trying to connect to my home wifi with my imac gh5. After I enter the password it says connection timeout or password incorrect. I know there's no issue with the connection but I don't know what else to do. Does anyone know how to fix this problem?

I'm trying to connect to my home wifi with my imac gh5. After I enter the password it says connection timeout or password incorrect. I know there's no issue with the connection but I don't know what else to do. Does anyone know how to fix this problem?

What is the make & model of your home Wi-Fi router that you are attempting to connect your G5 iMac to? Which exact model of iMac do you have?
What wireless security type is your router using: WEP, WPA, or WPA2? If you temporarily disable wireless security, can the iMac connect to it now?

Since installing iCloud, my iPhone 3GS no longer syncs with my Outlook Calendar and Outlook Contacts. I don't know what else to try, short of resetting the iPhone and completely reloading as a new device. Any ideas, anyone?

Since installing iCloud, my iPhone 3GS no longer syncs with my Outlook2010 Calendar and Outlook2010 Contacts. I don't know what else to try, short of resetting the iPhone and completely reloading as a new device. Any ideas, anyone?

It's good to know. The Apple instructions for loading iCloud on a PC just seem to have either overlooked or hidden this limit. The larger problem is that it partially works: partially and erratically. So clean-up is great fun.

My Macbook aliminium unibody from late 2008 will not boot. I reach the grey screen with the apple icon and the spinning grey gear. I used disk utility to boot it but it said integrity test failed. I don't know what to do can anyone please help?

My Macbook aliminium unibody from late 2008 will not boot. I reach the grey screen with the apple icon and the spinning grey gear. I used disk utility to boot it but it said integrity test failed. I don't know what to do can anyone please help?

Sounds like you may have a harddrive issue. You are probably going to need to get that changed out and then install the OS X again to get it going.

My macbook screen doesn't work so I have connected it to the TV and now nothing works, I can't see the dock or the finder bar, no folders on desktop either. I don't know what to do!

My macbook screen doesn't work so I have connected it to the TV and now nothing works, I can't see the dock or the finder bar, no folders on desktop either. I don't know what to do!

Do you see anything on the TV?
If you just see your desktop, then your MacBook is defaulting to extended display mode. Try pressing the Command + F1 keys to see if you get the menu bar and other icons.
~Lyssa

"This message cannot be sent at this time." I have been getting this pop-up for 3 days when trying to send out mail. I don't know what to do! I cannot send mail from this account on any ISP. Please help!

"This message cannot be sent at this time." I have been getting this pop-up for 3 days when trying to send out mail. I don't know what to do! I cannot send mail from this account on any ISP. Please help!

lots of people seem to be havgin a problem sending email from iCloud webmail.
does your email address have uppercase characters in it?
if so, try creating an alias in lowercase (go to preferences in iCloud webmail and select 'accounts') and see if email sends okay from that

I've just upgraded to iPhone 4S and restored data from my old iPhone through iTunes. I'm being asked for a password to get into my phone and the old password I had doesn't work. I don't know what password it's looking for

I've just upgraded to iPhone 4S and restored data from my old iPhone through iTunes. I'm being asked for a password to get into my phone and the old password I had doesn't work. I don't know what password it's looking for

Thanks for replying, I'm a real techno-cretin. What do you mean by not using the backup? I'm busy trying to restore my new phone and it's doing a 6 hour download with updates. Can I restore the data from my old phone backup onto the new iPhone 4S when the download is done?

My macbook pro will not shut down. It tells me that safari has cancelled shut down and to quit safari and try again, but every time I try to quit safari it won't let me. I need help...I don't know what to do.

My macbook pro will not shut down. It tells me that safari has cancelled shut down and to quit safari and try again, but every time I try to quit safari it won't let me. I need help...I don't know what to do.

Have you tried holding the power button down for several seconds? I would try the force quit as mentioned earlier first, or go to the Activity Monitor in Applications>Utilities and try force quit there.

My G RAID thunderbolt drive mounted just fine onto my iMac this morning. And now it will not mount despite my various efforts. I don't know what else to do. Can someone help me with this?

My G RAID thunderbolt drive mounted just fine onto my iMac this morning. I copied some files from another drive onto the RAID drive, ejected it, and worked on another project for a few hours. When I went to mount the RAID drive again so I could work on the project associated with the drive (I'm a freelance video editor) it would not mount. I've tried everything. It boots up perfectly fine, the drive seems to have no hardware problems. It shows up on Disk Utility and in System Information but is listed as not mounted. I've verified it on Disk Utility and it tells me everything with the drive is fine. I've tried all the various restarting my iMac, ejecting and reconnecting the drive, shutting down the whole system and starting it back up, relaunching Finder, and nothing works. Starting to panic because this is a client's drive, I have no idea what the issue is, it worked perfectly fine only hours ago, nothing happened to it in the meantime, and I fear continuously connecting and ejecting it because I don't know what the state is with the data and if this is only going to further aggravate the problem. I've been up and down Apple and g-raid forums and can't get a straight answer anywhere. I need to know that the data is safe, the drive is undamaged, and how to get it to mount on my iMac. Can anyone out there help me with this??

welcome to the BT community forum where customers help customers and only BT employees are the forum mods
in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

I don't know what else to try to download iTunes! Please help!

I'm going crazy... I have been reading forums and troubleshooting pages for about 15 hrs and I do not know what else to try. I have 32-bit Win Vista and it will not let me download iTunes. I have run my anti-virus, my spyware remover, cleaned my registry, emptied my temporary internet files folder, restored my hard drive, and I tried turning off my anti-virus and spyware remover and then downloading... nothing works. First I was getting the pop-up box that said it does not recognize the publisher... when I tell it to continue anyway I get the "this is not a valid Win32 application" error. The past few times that I have tried to download it, I get an error that says the connection with the server was lost. I really don't think there is a problem with my connection. I hope that all made sense... I have been staring at this screen for so long that I can't think anymore. If anybody has any other suggestions to try, Please let me know!
Thanks,
Heather

Perhaps the tip on this web page will help.
Hope it does.

Hi , i tried to update my i pad few days ago with the ios 6 and after that the ipad is not switching on anymore the screen only gives me a picture of connecting the wire with the labtop i did that hundred times with no response don't know what to do now m

hi,
fewq days ago i updated my i pad to ios 6 by connecting it to the labtop , since that time my i pad is dead it doesn't want to switch on anymore the only message i get on the screen is a picture of wire connection with i tunes tried to connecting it hundred times with the labtop but without any response don't know what to do

If force restarting doesnt work, and your computer cant recognize it, I would suggest bringing it to the genius bar at an apple store so they can run diagnostics. This seems to be the last step, because the issue seems pretty serious.
Hope this helps!

I'm trying to delete a movie and it says...operation can't be completed because the item " ".m4v is un use. I've shut down the computer, closed out of everything etc. I don't know what else to do?

I'm trying to delete a video to free up space on my mac. I've moved it to trash and when I try to empty the trash it keeps coming up with...."The operation cannot be completed because the item " ......... .m4v is in use". I'm not exactly computer literate - I don't even know what the m4v is, but I've read some discussions saying to shut down the computer - which I did - nothing everything else I've found on the m4v is too technical for me to grasp. Can anyone help me?

Sorry, didn't notice that you cd'd into that directory. Can't explain why you can't delete it, but I don't do server or NAS stuff. You might want to repost to the Unix forum.

My iPhone 5c is not being recognized by my mac except to charge it. I'm up to date on all updates and don't know what else to do. I have restarted several times. I have even tried to update my iPhoto and I can't even do that with iPhoto 9.0, but can't.

My Iphone 5c is not being recognized by my Mac computer. I have done all of the upates, restarted several times and I'm not sure what else to do. I have searched and searched and searched and have come up with nothing. Also, my Iphoto can not be updated. I'm still using version 8. something, and it won't update without this update and that update. It needs 9.0 but I can't find that download anywhere. The only one that I can find is 9.1. That won't update. Is there anything that I can do, or should I just bite it and take it to apple to get looked at?

Does iTunes not see the phone?
If not, make sure you're running the current version of iTunes.
If you are running the current version and it still doesn't recognize it, see this: http://support.apple.com/kb/TS1591?viewlocale=en_US&locale=en_US
As for iPhoto, you will have to purchase a newer version. It's not a free upgrade. Or, you can use Image Capture, which is built into OS X, to import the photos.

Opened up Firefox this morning and can't open a single website....have to use Internet Explorer (oh the shame). I tried reinstalling firefox and restarting my computer. Don't know what else to do or why I can't get any internet on Firefox.

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