Opening interaction center webclient

Hi Gurus,
When i try to open crm ic webclient with using transaction "crm_ic", i see all the ic profiles but when i choose one of them, only "reject" and "warm transfer" buttons are displayed and just writing "loading...".
What can i do for this?
thanks

Hi ,
Ok now also check for the Organisational model to which you have assigned your profile
1. go to Ppoma_crm and to the org unit then select it
2.Navigate to the option Go To on the top then detail object > enhanced object descritption>select ICWC profile and check for the profile assignement --> change it to default.
(Also make sure that this organisation has a BP to which your user id is assigned)
Now use this user ID to open up the profile from the launch transaction CRM_IC
Hope this will open up the default profile for you .
Regards
Raj

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    To add a comment, please log in or register on the top of this page and choose Reply. Please write your comment in English.
    You can also go back to the SAP help page.

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  • SAP Library - Interaction Center WebClient

    To add a comment, please log in or register on the top of this page and choose Reply. Please write your comment in English.
    You can also go back to the SAP help page.

    The SAP CRM Interaction Center combines separate processes
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