Oracle WebCenter Interaction 10.3.0 Installation and start up error

Question

Hi,
I am trying to install the Java version of Oracle WCI 10.3.0 on Windows 7. I know Windows 7 of not officially supported. I was able to successfully install on Windows XP using the installation wizard.
However, for Windows 7 - I can't use installation wizard because when the wizard does not ask me to choose between Java and .NET installations, and by default it selects .NET. So, I had to use silent installation and was able to successfully install.
I am getting the below error (logs from portalserver.log) when I try to start the WebLogic server or run the portal diagnostic tool.
'weblogic.kernel.Default (self-tuning)'     com.plumtree.uiinfrastructure.diagnostic.reporter.Reporter     FAILED TO INITIALIZE SYSTEM. YOU CANNOT PROGRESS BEYOND THIS POINT. <ptLogMsgEnd>
9-25-2011     20:12:04.664     Error     UI_Infrastructure     portal.CNU008092S-W7.kota.s     [ACTIVE] ExecuteThread: '0' for queue: 'weblogic.kernel.Default (self-tuning)'     com.plumtree.uiinfrastructure.application.startup.CheckDevKit     Aqualogic Interaction's UI Infrastructure does NOT support this version: The detected Java JDK version is: 1.6.0_22 <ptLogMsgEnd>
Does anyone have seen this type of error and know how to resolve?
Thanks.

Answer 1

I have been dealing with this for the past 2 weeks as well. It turns out that the diagnostics, and Weblogic (in my case) think that the portal is trying to run on an unsupported RedHat OS version. I was able to get around this by altering the following 2 files...
I added the parameter: -Dos.name="windows 2003" This tels the OS check that it's running on Windows 2003. I found this little tip in the following link: http://www.function1.com/2009/12/running-wci-10gr3-on-windows-2008/ It talks about Windows 2008, but seems to work for Windows 7 as well.
D:\oracle\Middleware\user_projects\domains\wc_domain\bin\startWebLogic.cmd
if "%WLS_REDIRECT_LOG%"=="" (
     echo Starting WLS with line:
     echo %JAVA_HOME%\bin\java %JAVA_VM% %MEM_ARGS% -Dweblogic.Name=%SERVER_NAME% -Djava.security.policy=%WL_HOME%\server\lib\weblogic.policy %JAVA_OPTIONS% %PROXY_SETTINGS% %SERVER_CLASS%
     %JAVA_HOME%\bin\java %JAVA_VM% %MEM_ARGS% -Dos.name="windows 2003" -Dweblogic.Name=%SERVER_NAME% -Djava.security.policy=%WL_HOME%\server\lib\weblogic.policy %JAVA_OPTIONS% %PROXY_SETTINGS% %SERVER_CLASS%
) else (
     echo Redirecting output from WLS window to %WLS_REDIRECT_LOG%
     %JAVA_HOME%\bin\java %JAVA_VM% %MEM_ARGS% -Dos.name="windows 2003" -Dweblogic.Name=%SERVER_NAME% -Djava.security.policy=%WL_HOME%\server\lib\weblogic.policy %JAVA_OPTIONS% %PROXY_SETTINGS% %SERVER_CLASS% >"%WLS_REDIRECT_LOG%" 2>&1
- And -
D:\oracle\wci\ptportal\10.3.0\bin\diagnostic.bat
rem Start the command-line version tool
"%PT_HOME%\%JRE_PATH%\bin\java.exe" -Dos.name="windows 2003" -Xms16m -Xmx512m -cp "%LIB_DIR%\diagrun.jar" com.plumtree.diagtool.diagnostic_net %*
goto end
Also, note that you probably had to install the components in silent mode. This did not install all the services correctly. I was able to get around this by going back into the installation, and choosing the individual components to install. The a link above also mentions the config manager, and how to get this working as well.
Hope this helps!!