Order number: {removed per fourm guidelines} - Very pathetic experience

With the help of social media, I want to bring the very pathetic experience I had with best buy this festival season.
Here is the brief details for my case  Order number: {removed per forum guidelines} Order date: 12/25/2014. I ordered brand new Samsung smart LED TV.
First I have been billed more than I have placed order online. When I called customer care they told sorry for it and told that bill has been adjusted and provided me reference number. Second  I received the order with missing stand. When I called to customer care I have been informed that may be product is shipped by mistake as open box and they will give me 40 dollar gift card and replace the item. But  till date after writing around 15 email and 20 calls still my issue is not resolved. I have escalated the issue to escalation team/supervisor also but seems like there is no process for escalation.
Till date issue is not resolved and neither I get the gift card not I got the correct bill. I will not recommend anybody to purchase any product from best buy.
I was believing that best Buy is global brand and we can trust but seems like there is no process for escalation and they don’t care about any customer any more.

Hello arvindstring,
I apologize for the lateness of my reply. We've been playing catch up on the forum ever since Thanksgiving, so I appreciate your patience while waiting for assistance.  It’s disappointing to hear your TV arrived without a TV stand, especially as it was purchased during the holiday season.  As it seems there might be a few different issues surrounding your order, I’d be happy to look into this on your behalf.
Using the email address provided to register on the forum, I pulled up your account, and I see that you’ve reached out to us quite a few times for assistance.  As I’d like to take this time to fully explain every issue you have clearly detailed, I’ve numbered out each issue you’ve brought to our attention.
1)      Billing Issue: After looking at your online order, I see you purchased your Samsung TV for $349.99 (before tax).  When looking through your account, you mentioned the TV was supposed to be on sale for $329.99 on the day you purchased it. Using the SKU for the TV, I pulled up your item in our internal systems, and I was able to confirm the TV’s purchase price was $349.99. This could explain why you didn’t see the price adjustment on your billing statement.
2)      $40 Gift Card: Please know that until you mentioned this gift card to us in one of your previous emails we have on file, we don’t have a record of offering you this credit. This may be why our agents are confused when you keep referring to this amount.
3)      Missing Stand: While the order reflects a brand new TV was delivered to you, mistakes do occasionally happen, and I apologize if you incorrectly received an open box item. In order for us to correct this, it appears we provided you a return label on 1/05 and attempted to reship you a new TV at no cost to you. However, we have canceled this reshipment upon your request, as you wished to receive the aforementioned $40.00 gift card.
As previously advised by our call center agents, please know that today is the final day you may return or your TV underneath your Return & Exchange Promise. In order to make sure you meet this deadline, please visit your local store for assistance or go to your local UPS hub with the return label we provided you.
Respectfully,
Alex|Social Media Specialist | Best Buy® Corporate
 Private Message

Similar Messages

  • Order Number: (removed per forum guidelines)

    Hi
    I made an order in 10/06/2014 and the delivery date to the GoPro camera was 10/14/2014 but the product stats is still "Preparing Order" and didn't turn to "Shipped". I need the camera until 10/14/2014 because I'm leaving USA and I wanna know if it's really be dellivered in the right date.
    Thanks
    Manoel

    Hi Monoel (MHereda),
    I can imagine why you'd be concerned! I'd feel anxious too if I was waiting for a camera to arrive, especially if there was a short window in which I'd be able to receive it.
    I've had the chance to review your order, as well as tracking details provided for your Go Pro camera, and it's my understanding the package was actually delivered last Thursday (10/09/2014). If you haven't already done so, I'd encourage you to check with the on-site receptionist to see if they have your camera. I'd also encourage you to stop by our Florida Mall location as soon as you have the opportunity to do so -- the remainder of your order appears to be ready for pickup.
    Thanks for your patience and understanding!
    Aaron|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Mi order is {removed per forum guidelines} and I was already ok it say no ok now

    I chat with somebody in bestbuy and told that my order was ok, now I opened mi email and I found that my payment method is not Ok, mi order is {removed per forum guidelines} and I was already ok

    Hi GaloBaez,
    Thank you for your patience while I looked into your order with our support team. After reviewing the order, it was found that a payment authorization hold was mistakenly placed on your account and was causing a delay on your order. I'm truly sorry for the inconvenience.
    Please know that your computer is currently on its way to you and should arrive by the end of day Monday, July 21st. 
    If you have any further questions, please don't hesitate to ask.
    Enjoy your new computer,
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Refund of $100 request {Removed per Forum Guidelines​}

    To whom it may concern,
    On Monday 11/24 I placed the following order from bestbuy.com after receiving an email for Black Friday early access:
    Order number: {Removed per Forum Guidelines}
    Apple® MacBook® Pro Intel Core i5 13334 Display 4GB Memory 500GB Hard Drive
    MODEL: MD101LL/A
    SKU: 5430505
    3Year Accidental Protection Plan Geek Squad
    MODEL: 3YR ADH 10
    SKU: 9977898
    I checked bestbuy.com today and the 3 year accidental protection plan is now listed at $409, instead of the $509 when I placed the order.
    I would like to request a refund for the difference ($100), as I feel somewhat cheated because I thought the early access was beneficial when it turns out to have only cost me more.
    Thank you,
    Chris {Removed per Forum Guidelines}

    Hi webgorgon,
    Thanks for your post. 
    I've reviewed all of the BestBuy.com orders placed on Thursday 11/27 and others throughout our Black Friday/Cyber Monday sale, and was not able to find any who received that sku for less than the $509.98 price. As product prices decrease, however, the Geek Squad Protection Plan price generally decreases - could you have been looking at the plan price from a different product? Or would you happen to have a screenshot?
    Thanks for letting me look into this.
    Elizabeth|Social Media Supervisor|Best Buy® Corporate
     Private Message

  • Order (removed per forum guidelines) Not Showing in My Orders

    I made Order (removed per forum guidelines) at about 1:00 AM EDT this morning and it is not showing up in the "My Orders" list on my account.  I did not recevice a confirmation email but my new Best Credit card account has been authorized.  I am supposed to picking up 4 of the 5 items (including a Smart HDTV) today at the Ann Arbor, Michigan store.  Did this order process or not?

    Hello dremmoms66,
    I can understand wanting to know what’s going on with your online purchase, especially if it’s not appearing underneath your online account’s purchase history and you didn’t receive a confirmation email as you should have.  This is certainly odd, and I’m sorry for any confusion this caused.
    After pulling up your order number, I was glad to see that you successfully picked up three out of the five items you ordered and that the other two are in acknowledgement status. You should receive an email once they ship, but in case you don’t, please know that you may check up on your last two items here using information from your online order number.
    I hope this helps,
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Case ID (removed per forum guidelines) - Order Cancelled

    Hello .... I really need an answer ASAP ....could you tell me the staus about case ID (removed per forum guidelines)? regards

    Hello DarioParente-
    Thank you for contacting regarding your previous case.  I would be happy to look into this for you.
    It looks like you were trying to place an International Order with us, but entered in a Shipping Address that we cannot deliver to, which is why your order was cancelled.
    If you would like to try to replace the order with us, please make sure that you are selecting a valid US Mailing address to have the product shipped to our select to pick it up at one of our US Best Buy stores.  You can find more information on how to place International Orders here.
    Thanks for connecting with us!
    Bill|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • David {removed per forum guidelines}: need help regarding new phone

    Hi everybody,
                            I am David {removed per forum guidelines}.I want to buy a new phone having latest features of business applications.There are many brands in the market. So I am confused .Will you guys please help me regarding this?
    Thanking you.

    David,
    I have two smartphones for you to compare. Both are safe to use as a business tool. They are both very popular smartphones which is why they are my first suggestions to you.
    Samsung - Galaxy S III 4G with 16GB Memory Mobile Phone - Marble White (T-Mobile)
    Model: Samsung T999 Galaxy S III 16GB White | SKU: 5715328
    Stay in contact on the go with this Samsung Galaxy S III mobile phone that features 4G speed for fast data transfer. The 8.0MP digital camera lets you capture crisp, clear photos. Requires a minimum $10/month Web access fee with all Classic voice plans. Early termination fees may apply.
     4.8 Read reviews (5)
    Sale: $699.99
    The Samsung Galaxy S III is one of the newest Android phones and it's made a huge bang in the mobile phone market. Please note that the price with a contract is actually around $179 for this exact model. The prices are dramatically decreased when purchased with a 2-year service agreement.
    The other phone I reccomend is the iPhone 5. The iPhone 5 will be unveiled tomorrow shortly after 10:30 AM PST and I cannot discuss the details of this phone until they are official. I do know that iOS is extremely secure, and there are many features that make this phone great for business and also leisure. One thing to consider is the huge difference between Android OS and iOS.
    I hope this has given you something to think about. I'm off to bed now, but I will be back tomorrow to provide you details on the iPhone 5.
    Devon - Best Buy - San Diego, CA
    To show appreciation -or- to mark my response as a solution, please use the kudos function. NOTE: Providing kudos for appreciation does not automatically mark a response as a Solution! Thanks!
    I am a Best Buy Employee. However, my opinions and views are NOT an official representation of the company.
    I will try my best to help. My knowledge is based off of my personal experiences, research, and training. I may not always be right... Just most of the time!

  • Removed per Forum Guidelines

    Estimados señores:
    Estoy muy disgustado con su comportamiento en relación con la compra en la ref. Cuando hice el pedido y recogida de la impresora, nadie informa de que va a honrar la garantía sólo por 15 días. Si esta es la mala política, usted es responsable en la tienda para probar que la impresora está funcionando. Parece que lo que usted está tratando de hacer es vender y conseguir el dinero para los productos en mal estado y después de evadir la responsabilidad de la garantía. Usted hace la venta y se obtiene el margen de la venta por lo que es usted responsbility para cumplir con la garantía. Yo no  compro  la impresora para Epson i  compré  a usted pensar que usted es la  mejor  manera, pero ahora me doy cuenta que estoy equivocado. Voy a apreciar que alguien en su departamento de la satisfacción del cliente se toman el tiempo para responder a este correo y explicar por qué si yo  compré  directamente a usted, no para epson u otro distribuidor que tengo que iniciate este proceso complican directamente a epson para obtener la nueva impresora.
    I se espera de su repetición pronto.
    Evelyn {Removed per Forum Guidelines}
    {Removed per Forum Guidelines}
    Evelyn {Removed per Forum Guidelines}
    {Removed per Forum Guidelines}

    Estimada Evelyn,
    Gracias por visitar el foro. Siento mucho saber que está teniendo problemas con su impresora Epson. Usando el correo electrónico que nos proporcionó para crear su cuenta aquí en el foro veo que mi compañera Helen ya ha contestado a su correo.  Le pido que continúe trabajando con ella ya que será la respuesta final que recibirá de nosotros.
    Saludos cordiales, 
    Maria|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Vadim {remove per forum guidelines}: Recommendation required for purchasing laptop

    Hello everyone,
    i am Vadim {remove per forum guidelines}. I am planning for purchasing a new laptop. Can anyone here please recommend me the best brand to purchase the laptop.
    Help me with quick responses.
    Thanks
    Vadim {remove per forum guidelines}

    NoNoBadDog wrote:
    A not about the chart above: it may be a little misleading, as there are fewer Apple products sold compared to PC's, so they would by default have "fewer problems".  Add to that the notariety that Apple has about not reporting issues and problems with it's hardware...you get the picture. 
    I work on both PCs and MACs.  Neither is superior to the other, they both suffer about tha same percentage of hardware and software problems.  Now the Apple bots will flame me for saying so, but it is true.  Apple is no better than the better PCs when it comes to problems. 
    Hey, as a quasi-official Apple bot I resemble that remark! Prepare for flames to emanate from my post!  
    "...there are fewer Apple products sold compared to PC's..." is your go-to explanation for fewer problems with Apples, fewer Apple viruses in the wild, and probably why the weather has been so warm recently. It may also have something to do with the hardware and software being made (and joined seamlessly together) by the same company which can result in fewer driver and other sorts of compatibility glitches. On top of that, maybe some people just prefer Apple products and one of the reasons why is that they <gasp> have fewer problems with them.   
    Btw, in your haste to post your customary "Apple is no better" diatribe did you happen to notice in my post above that (contrary to what the chart suggests) I stated that Dell and HP are capable of cranking out good machines? That I've heard good things about ASUS? The OP was just looking for recommendations about a laptop here (which you didn't offer), and not a PC vs. Mac debate.
    So, start recommending or muzzle it.          
    This message was transmitted on 100% recycled electrons.

  • Laptop Purchase {removed per forum guidelines}

    Just wanted to share my recent experience with a laptop that I ordered on 3/14/2015, an Asus G751JYDH71.  Since the laptop is not carried at Best Buy stores, the order was placed via bestbuy.com. I received my laptop last evening around 6PM via UPS and have many concerns.
    To provide some context, the laptop that I ordered is not a "marketplace" item, and is listed on Best Buy as a "new" item. However, the laptop that I received yesterday is anything but "new" and instead is a "refurbished" computer.  For instance, when trying to register the device on Asus' website, Asus' website indicated that the serial number on my unit had previously been registered. Skeptical of this fact, I called Asus and spoke with a customer service representative whom had indicated that the laptop was previously registered by another user!  Also, upon further inspection of the box that the laptop was shipped in, it is readily apparent that this laptop was previously used. Further inspection of the underside of the laptop reveals that the rubber grommets protecting the screws to the bottom of the case are also loose. Interestingly, the laptop that I ordered from Best-Buy was shipped from D&H Industries, a known liquidator of refurbished and previously used laptops!
    To add insult to injury, the speakers on the laptop do not properly work and distort when the volume is turned up to roughly 35%, and the subwoofer on the bottom of the laptop is the only speaker (out of the 3 total) that outputs any discernable like sound.  Also, the wireless connection drops intermittingly and after applying updates and restarting the computer, the laptop presents with a "black" blank screen, necessitating that I power-down and then power-back up the computer. I have removed and re-installed all drivers on the computer and restored the computer to the original factory settings and all problems continue to persist.
    Very upset at the situation, when I called best buy last night, I was told that the only option that I have to remedy the issue is to send the laptop back to Best-Buy (via a preapaid label that was sent to me last night at 1:30 AM) or return the laptop to a store.  I was instructed that once Best-Buy receives the laptop, my credit card will be credited and I will be able to "reorder" the laptop on Best-Buy.com.  The only rationale that I was given for this course of action is because the item is "special order". The laptop is in fact "special" in that not only is it defective, but is also previously "used" or "refurbished".
    In addition, I disagree with the course of action that I have been provided with by Best Buy and just want to warn other consumers to be careful with "special order" laptops that are ordered from bestbuy.com.  If you happen to be provided with a "refurbished" and "defective" computer like I was that is advertised as "new", Best Buy's will only offer to "expedite" the shipment of a new laptop only after they have received your laptop and only after you have placed a new order online.  Since the laptop is $2269 (pre-tax), the laptop will need to be received by Best-Buy, and you will have to wait for your credit card to be credited for the price that you paid for the original laptop before you can reorder (unless you have another $2300+ dollars of available credit on your credit card). If you happen to have to wait to reorder your laptop until your credit card for the original order is processed, be prepared for the price of the laptop to possibly increase (since laptop prices tend to flucturate widely over a short-duration of time).
    The paradox of this matter lies in the fact that I am classified as an "elite" member.  However, through the experiences that I have had with this laptop, Best Buy has demonstrated that I am anything but "elite", by selling me a "refurbished" and defective laptop and providing no-customer service to remedy the issue.  As is clearly evident, Best Buy is not only engaging in the false marketing of its products, but it is also placing consumers in a precarious situation by sending them "refurbished" and "defective" laptops that are advertised as "brand new". 

    Good afternoon ntschneider,
    Purchasing such a valuable laptop is a huge investment, and I'm glad that you trusted Best Buy with this purchase! I'm disheartened to find that this trust may have been impacted due to the experience you had upon finding you may not have received what you purchased, leaving you feeling like a less than valued customer.
    We strive to ensure each order that is placed in our care is fulfilled accurately to prevent disappointments that can lead to such a hassle. I am truly sorry that you may have received a unit that seems to clearly be used or refurbished given its condition as you described it, rather than a new unit you expected.
    Using the email address you registered with the forum, I can confirm that this order would have been fulfilled via a vendor rather than directly through us. Unfortunately, this would make an exchange for the exact same item in stores much more difficult. With having said that, we do have a few options available to you. To clearly define the options available to you, I’ve listed them below.
    You may find another unit that is in stock at your local store that you find suitable to perform an exchange
    You may be able to return the unit in store for a refund to the original form of payment
    You may return the unit via the return shipping label you received for a refund to the original form of payment once received and processed by our Findlay, OH returns center
    Whether you receive a refund to the original form of payment in store or via our Findlay, OH returns center, it may take 3-5 business days to receive depending on your financial institution. While I understand that these options may be less than ideal, as the entire situation is less than ideal, I apologize if you feel these options are not adequate.  
    Feel welcome to also review our Return & Exchange Promise and please let me know if you should need further assistance!
    Respectfully, 
    Tasha|Social Media Specialist | Best Buy® Corporate
     Private Message

  • Very unpleasant experience​.. its not addressed yet..

    I am a BestBuy customer since 2003. I had purchased pretty much all of my home appliances from BestBuy but after my most recent experience I would think twice even before parking my car in the BestBuy parking lot.
    Here are the series of events that have occurred since May 5th 2014. I have yet not received my product.
    5/5/2014: I went to the BestBuy store at Chapel Hill, 445 Howe Ave, Cuyahoga Falls, OH 44221 to buy a washer and a dryer. I was contemplating between LG and Whirlpool. I discussed with sales person and told him that I already have a Whirlpool washer and dryer (purchased in 2004 from BestBuy) and inquired if its pedestal would fit in. The sales person called his supervisor who looked up my record from 2004 and confirmed that its pedestal would fit in if I purchased a new whirlpool. I requested him to confirm this one more time. He confirmed and I decided to buy "4.3 CU. FT. DUET FRONT LOAD WASHER" (Order number: removed per forum guidelines).
    5/8/2014: Two delivery and installation people came to my home for the delivery and when I told them to use the existing pedestal, they said that it would not fit-in. They installed the washer only and left.
    5/11/2014:  I went back to the BestBuy store and shared this with a BestBuy manager. He apologized and gave me a discount on a new pedestal and offered a free installation. (Order number: removed per forum guidelines)
    5/13/2014: Two delivery and installation people came to my home at 10am. I requested them twice to wear the shoe covers as my wife has some allergy issues. They only wore it once then removed it. I reminded them over and over as they were going in and out of my home, but they never did. I requested them to remove the power plug but they never did. They shut the laundry room door from inside for almost 2 hours. After 2 hrs, they came out and said that BestBuy had sent a wrong pedestal with them. I called up best buy warehouse to confirm this. After 2.5 Hrs. a supervisor came an discussed something with them and then he left without having a word with me. Finally, after 4.5 hrs. everyone left.
    5/14/2014: I received a call from BestBuy warehouse that those delivery people were at fault and were fired.
    5/24/2014: I was given 5/24/2014 as the new delivery date for the pedestal and the washer. Later in the evening I was told that they still don't have the pedestal but they would leave the washer with me. I refused it and told them I would need both the items.
    5/27/2014: I was given the new delivery and installation date of 5/27. In the morning at 10am I received a call from the warehouse confirming the same. When I told them that I was expecting both washer and a pedestal, then they told me that the trucking guy forgot to load the washer on truck. Now they gave me a new installation date of 5/29 between 5 and 7pm.
    I have to vacate the laundry room each time they promise me a delivery date. I have already missed my work due to this strange issue and now we feel harassed and frustrated. How can a company like BestBuy do this to their customers? I am planning on taking this case up to BBB or to a court if needed. This is totally NOT acceptable.
    A very frustrated and harassed customer.
    Ashish

    Hello amalhotra,
    A month is a long time to wait patiently for a delivery date, especially when it is for a large appliance like your washing machine. While unforeseen complications can cause unexpected delays, it seems something went wrong at every turn. Misinformation and multiple missed appointments would frustrate me too, and I can only imagine this frustration turned into aggravation with the poor service you describe from our technicians earlier this month.  I’m truly sorry for any inconvenience our mistakes may have caused, and I appreciate you allowing me the opportunity to explain what should have happened.
    When purchasing a washing machine, our knowledgeable associates should be asking certain questions to determine how you would need your unit set up in your home. This includes whether or not you would require a specific pedestal and should recommend purchasing one if necessary. However, our associates should also know that not all pedestals are the same and are not compatible with all make and models. It sounds like you were aware of this, but we may have led you on the wrong path when we advised you your current pedestal would work with your new purchase. Although there are times when this is true, it is rare and far between. I’m glad that you brought this to our attention and we stepped up to correct this by providing you a discount on your new pedestal purchase and free installation, but I’m saddened to hear of your further disappointment with our installation technicians.
    Our delivery and installation technicians should be nothing less than professional and should be courteous when stepping into your home by wearing shoe covers to protect your floors from dirt. Goodness knows my living room carpet is so light that anyone who comes into my home with shoes on leaves a trail of their footprints behind, so I can imagine your frustration when we neglected to wear shoe covers due to your wife’s allergies, and I’m sorry for this oversight. Additionally, the technicians’ odd behavior you describe is far from the experience we hope to provide, and I have forwarded on your concerns to local management to make sure this is properly addressed for the future.
    With all that has happened, I realize you are still without your purchase. Concerned, I contacted our Cleveland, OH warehouse to make sure everything is going smoothly for tomorrow’s appointment from 5:00pm to 7:00pm. After speaking with our manager, Tabitha, I was able to confirm we have both your washer and pedestal on the delivery truck for tomorrow’s delivery with our installer, Dan. Please know that your order is locked to his schedule and you shouldn’t experience any further difficulties with this order.  To be safe though, I will keep an eye on it and will follow up with you should anything change. Also, please let me know how your appointment goes and if anything else needs addressing once it’s complete.
    Thank you for your patience,
    Alex|Social Media Specialist | Best Buy® Corporate
     Private Message

  • I look up order number but nothing coming up!!

    I looked up the order number, checked out as a guest, {removed per forum guidelines}, email is {removed per forum guidelines}. I did not recieve confirmation nor do i know the status of this order number.

    Hi jinesolomon,
    Thanks for making a purchase with us on BestBuy.com! Ordering online should be quick and easy, and you should have full visibility to the status of the order. When I make a purchase online, I want to know exactly what’s going on with the order. With that said, it sounds like you haven’t received confirmation of your purchase, and I sincerely apologize for this!
    I’ve reviewed the provided order number, and I’m happy to inform you that your item has shipped as of this morning. Since you checked out as a guest, the best route for checking the status of your order would be our Order Status page on BestBuy.com which can be found by clicking here.  You should also be able to obtain tracking information as well when you pull up your order via this link.
    If you haven’t done so, I highly suggest creating an account on BestBuy.com for future purchases. This will allow you quick and easy visibility to the status of your orders, as well as a history of your orders should you ever need to refer back to one.
    Please let us know if you have any other questions, and welcome to the forums!
    Brian|Senior Social Media Specialist | Best Buy® Corporate
     Private Message

  • {Edited per forum guidelines} Need assistance NOW‏

    Best Buy
    I am appalled by the lack of empowerment your associates are given. After an hour of being told "no" by your in-store associates about a replacement phone which was approved for junk out replacement, I now have to deal with the product being shipped to my home. The subject line order number was shipped with UPS and delivery was attempted today. I am not home during the day because I WORK FOR A LIVING. Tracking number {Edited per forum guidelines}  
    After contacting UPS, they state only the shipper can change the terms for package to be held at a UPS facility for pick up. I called 888-best-buy and am now told UPS will not allow them to change the terms to be held at my local UPS facility. They tell me I MUST wait another 5 days until UPS makes 3 delivery attempts and then is obligated to hold for 7 days. I do not want to and cannot wait that long. 
    I should have been made whole the day I went to the store to pick up a replacement phone. I begrudgingly accepted it to be shipped to me and now look at where I am. I use this phone for my job and this is unacceptable. I need someone to take action immediately and have UPS hold the package. I also suggest changing your UPS contract to give your associates the ability to make this change.
    Who is going to fight for their customer's satisfaction and do everything they can to keep business profitable? Anyone care enough?
    Anthony {Edited per forum guidelines}

    Good afternoon Anthony,
    Having been without a phone for quite some time before due to theft, I know all too well the inconvenience of being without a working phone. It seems that we were able to provide you with a new phone under your Geek Squad Protection plan, which I’m glad to hear. Although it also seems we weren't able to provide you a replacement immediately in store, leading us to order one for you.
    After three failed delivery attempts, packages are typically sent back to the sender. When we receive items back, we would process a return and refund to the original form of payment. When placing an order, if you may not be available for the delivery, especially if the package would require a signature as it would for some cell phone orders, you may choose store pickup to avoid the item being returned to us due to failed deliveries. We typically hold items for 8 days before canceling the order and processing a refund. For more information on store pickup, you can visit the Store Pickup page on BestBuy.com.
    Using the information you provided, I was able to locate your order and see that it is on the delivery truck for a second attempt at delivery today. Unfortunately, we cannot modify orders in the way you are requesting. I apologize if this has caused you any inconvenience, as I can understand why this may be frustrating. I will be keeping an eye on this order, and should this order be sent back to us, I will work with you to see what options we have for you at that time.
    If you should have any questions, please let me know.
    Sincerely,
    Tasha|Social Media Specialist | Best Buy® Corporate
     Private Message

  • I have an Adobe  Order number.   When I use Photoshop it says my trial version will finish soon.  How do I find a redemption or serial number for my account?

    I have an Adobe Order Number [removed by moderator] for a 12 month plan.
    When I use PHOTOSHOP is says my trial version will run out soon.  But when I sign in I need a redemption number.  How do I find my redemption number??

    Hi Janet,
    Welcome to the Adobe Forums!
    I have verified your account and everything is alright in our end. You don't need any redemption code as you subscribed on June 29, 2014.
    If you have any trouble to launch your Adobe product and has been revert to trial and/or prompt for a serial number, please try the steps below:
    1. Sign Out and Sign In back following the steps:
    Sign out, Sign in | Creative Cloud Desktop app
    2. Delete the OPM.db file:
    Close the Creative Cloud application.
    Navigate to the OOBE folder.
    Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
    Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
    Delete the opm.db file.
    Launch Creative Cloud.
    Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7
    Access hidden user library files | Mac OS 10.7 Lion
    3. Reset your Hosts File: (follow the steps 3 from the link below)
    Sign in, activation, or connection errors | CS5.5 and later
    Please, let me know how it goes and if the issue still stand after following scrupulously the given steps.
    Thanks.
    Arnaud.

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