I have an Adobe Order number. When I use Photoshop it says my trial version will finish soon. How do I find a redemption or serial number for my account?
I have an Adobe Order Number [removed by moderator] for a 12 month plan.
When I use PHOTOSHOP is says my trial version will run out soon. But when I sign in I need a redemption number. How do I find my redemption number??
Hi Janet,
Welcome to the Adobe Forums!
I have verified your account and everything is alright in our end. You don't need any redemption code as you subscribed on June 29, 2014.
If you have any trouble to launch your Adobe product and has been revert to trial and/or prompt for a serial number, please try the steps below:
1. Sign Out and Sign In back following the steps:
Sign out, Sign in | Creative Cloud Desktop app
2. Delete the OPM.db file:
Close the Creative Cloud application.
Navigate to the OOBE folder.
Windows: [System drive]:\Users\[user name]\AppData\Local\Adobe\OOBE
Mac OS: /Users/[user name]/Library/Application Support/Adobe/OOBE
Delete the opm.db file.
Launch Creative Cloud.
Show hidden files, folders, filename extensions | Windows XP, Vista, Windows 7
Access hidden user library files | Mac OS 10.7 Lion
3. Reset your Hosts File: (follow the steps 3 from the link below)
Sign in, activation, or connection errors | CS5.5 and later
Please, let me know how it goes and if the issue still stand after following scrupulously the given steps.
Thanks.
Arnaud.
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