Order ONLINE? Never again

I have purchased many products and never had a problem but this is the height of sheer negligence. I cannot believe that those in HK have not had a problem with the courier service used.
I ordered my iPhone online and supposed to deliver yesterday - they did but I was not in the country. I return and have called the company - TNT - since 7.30am till now and cannot get through. I have made over 250 calls to them and no response. I want my 2 phones delivered - but how?
I cannot believe that APPLE is using a very very poor service provider. Change to DHL. Please!!!
ad

Apple is not here.
This is a user to user forum.
Every delivery company has problems, search for the thread on fedex delivering empty boxes.

Similar Messages

Order online for in-store pick up today? I don't think so.

I placed an order online with BestBuy.com today and, after checking the inventory of my closest Best Buy store, selected "in store pick up today" to fulfill my order and receive my items. Shortly thereafter, I received my order confirmation indicating that I should wait until I received an order fulfillment email - "We will send another e-mail notifying you when your order is ready for pickup. This notification will arrive in less than 45 minutes, as it takes us just a little time to get items ready for pickup in our stores."
Now, maybe I am a complete fool for thinking that when I am told I would receive my order fulfillment notification in 45 minutes or less that I should actually receive that email...but after NOT receiving said email, I opted to go to the store 2 hours after receiving my confirmation email. Naturally, there is a COMPLETE disconnect between the in-store system and online and the poor in store folks had to hear my frustration with the order not being completed as indicated. When I returned home, I called Best Buy customer service to better understand why "Pick up in store today" does not actually mean today and that receiving an email saying it would be fulfilled in 45 minutes or less does not actually mean that would happen. After being spoken to like a complete child on the phone, I asked to speak to a supervisor and was told that I was in fact speaking to the supervisor. Imagine my surprise! This person had no explanation for any timeline as to when my order would be fulfilled and was belittling in her tone and verbage.
This is the second time I have made the mistake of purchasing from Best Buy. And I will never make this mistake again. They should think about a re-branding as "really good deals but utter incompetency in customer service." When you indicate to a customer that their order will be fulfilled "today" and in 45 minutes no less, then you should actually see to completing that order.

Greetings smadrak,
Placing an order online for store pickup should be a quick an easy process, so it's disheartening to learn of situations where that expectation may not have been met. I'd be disappointed too if an order I placed wasn't ready for pickup immediately, especially if in-store associates weren't able to shed any light on the situation.
In most cases, orders placed on BestBuy.com can be fulfilled in a few short hours. From time to time, however, individual orders may be held for review by our support team if additional payment authorization proves necessary. When this occurs, it may result in a 1-2 business day delay before an affected order can be fulfilled. Additional processing time may also be required for select product categories, such as items requiring service activation (ex: mobile phones), special order items, major appliances and large-screen TVs.
That being said, I was able to locate your account using the e-mail address you used to register for the forum and it appears you were able to pick up your order last night. If you require assistance with any other issues though, don't hesitate to let us know.
Thank you for taking the time to post.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

The order that never arrives

BT is good. At apologising - but nothing else. I have a saga that has been going on since 7 January. Let me explain...
I received an email from BT to move my broadmand to them, Infinity package with unlimited downlaods at up to 80Gb etc. and they would be kind enough to also give me £125 Sainsbury's vouchers in return. I have heard BT horror stories before, so was naturally wary. However a fiew reviews on the internet convinced me they had perhaps mended their ways and I should try. I saw the fibre exchange outside my house (about 30m away) so I knew I was in for good speeds. On 7 January 2015 I took the step and placed the order online, supplying the MAC on the same day from my current provider. I received an email confirming a switchover on 4 February.
Then it all began...
About 3 weeks later I got another email offering high speed broadband with £125 vouchers. This prompted me to check on the status of my order since I hadn't heard any more. The web site said I had no order. I called BT help line and I was told the order had stalled for some reason (no explanation offered) and they would have to start the process all over again, and it would take another month. Needless to say, I was less than impressed and ranted a bit about the extra delay as my daughter was planning a movie sleepover with friends, and the high speed broadmand timing was perfect on the original order.
After jumping through various hoops, I was informed they would send me a router and connect the phone on 4 February (I was already with BT!) and the broadband on 5 February. I accepted this. I was home on 5 February and saw the Openreach team working in the box. My phone line went down, and about 30 minutes later my existing broadband died. "Fine" I thought - they will now connect me to BT. I unplugged my router and plugged in my new HomeHub 5. I looked a little later and the team had leaft. I waited. And waited. And waited. By the evening I suspected something was wrong and called BT on my mobile. (I now had no phone or internet.) Now things get vague. I must have called a few times every day from Thursday, only to be told every time that a fault on the line had been logged, and they had a team assigned to diagnose the fault. I diagnosed it for them - the phone was working, they came, they broke it, they left. No luck - they said within 10 days it would be fixed!
(I must point out here that I was organising a charity event for the following week, and my wife was arranging job interviews, and in the middle of this we now had no phone and no internet. Absolute disaster.)
Don't get me wrong. BT was very apologetic, every time I called, a few times a day. But their apologies and promises to fix the fault didn't help. Finally on the Monday they send another Openreach chap out and he got the phone line working, but not the internet. He had no authorisation to look at the broadband. He was rather horrified at the story so far. I called BT again that evening (from the now working phone) to chase the broadband. I was informed someone would call the next day to confirm the line was working! No matter how many times I told him I was talking on the very phone they wanted to check, the stroy was still the same. He said they would check the line and connect the internet the next day once the line was proven.
The next evening no one had called re the internet (my daughter did take a call earlier in the day when the checked the line.) I called again and was informed (again) they had to check the line the next day and then they would connect the internet. All this between the BT apology line, of course. I was now losing the iwll to live. All I wanted was to get internet so I could continue with my emails. Somewhere between this call and the previous one I was informed that my broadmand had been ordered and I should return the router they sent me. They would restart a new order and would send me a new router. I gave up.
On the Wednesday I was at work and decided to try again with live chat to BT. After going through the whole story again, and getting more apologies, I was told I should talk to the Order Management Team. This finally appeared to be progress. I spoke to a very friendly guy who apologised profusely for the mess I was in. He also confirmed that there was a problem in the exchange outside my house when they came to connect the new system, and that the system then autmatically cancels the order! Go figure. They shouldn't have left my phone disconnected, however. He said he would personally fasttrack my order but I needed to supply a new MAC as mine had now expired. Thinking I was finally getting somewhere, I agreed.
Silly me - this is BT after all.
I tried to get a new MAC, but was informed I couldn't get one as there was already "a PSTN cease order in progress on the line." Calling BT again, I was informed it was because they were already taking action themselves, and that I should stand down - everything was in hand.
One additional "good" bit of information I did receive was that tests on the line showed I still had internet - my previous provider was still active and I should put back my old router! After work I did connect my router and it worked! So now I at least had a working phone and my original internet back. (Why wasn't I told this on the Monday when the first fixed the line?)
Stupidly trusting BT again, and as I was up to my neck in the charity event I was running, I put all this out of my mind until this morning- over a week after I was told all was in hand. I called BT to check on progress. Surprise surprise! There was NO ORDER. I was told I had to place another order. They were even surprised I had returned my previous router - after I was informed I had been asked to and they even sent a returns bag for it! This time I was promised by the chap I spoke to that he would personally handle the order and make sure it went through - after I had obtained another MAC from my current provider.
Of course I now have absolutely no faith in BT or their ability to offer me broadband. I will be signing up with their competition, and I will be taking my phone along elsewhere too. I just wish there was someone I could talk to that understood the issue through all this, rather than a call centre in India with many apologies and no progress.
It's the 21sy century. How hard is it to do this? They do it every day. You would think they would get it right by now.
Bye bye BT
Haydn

Once the Forum Mods have read your post they will post an invite here once you reply to them they will take personal ownership of the problem until resolved.
Do not send them a Personal Message as this is the incorrect contact method and cannot be properly tracked also the mod contacted may not be on shift for sometime and this will delay your help
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Re: Moved: Never Again

I won't preorder again either. I also won't suggest anyone else pre-order because of this run around I'm getting. I pre-ordered hoping to get my s4 in a timely convenient manner. It's unfair to see many others have their phone in hand while I still wait. I ordered prior to the in-store release date so I should have mine in the same amount of time as anyone off the street. It's unfair to make me wait. I ordered on the 22nd and it's the 30th.. I still wait.
Also, it's ridiculous that no one can answer when pre-orders will be shipped. Answers are vague and scripted and forum moderators don't help.
Never again, agreed.

Hello Durantulafan35,
Purchasing any digitally-delivered content should be a quick and easy process, so it's disheartening to learn of situations where this might not have been the case. I'd be frustrated too if I found myself in a similar situation, especially if I received multiple marketing messages while waiting for the item I purchased to arrive.
In most situations, orders for digital content can be fulfilled in as little as 15 minutes. From time to time, however, additional processing may be required that can delay delivery up to four (4) hours. E-mail filters can also prevent timely delivery, even if customers are still receiving other communication from Best Buy. To help avoid these issues, customers are encouraged to add the @BestBuy.com domain to their safe senders list. Gmail users should also check their Promotions folder as these types of messages are often directed there instead of the primary inbox.
That said, I've had the chance to review your account and believe I was able to pinpoint the reason why you haven't received your Destiny expansion pass code yet. Please make sure to check your private messages when you can by signing into the forum and then clicking on the letter icon in the upper right-hand corner of the page.
Aaron|Social Media Specialist | Best Buy® Corporate
Private Message

How to order online...

I spent two hours from home trying to order a bundle, then 2 hours with a phone rep (after 30 minutes of negotiating the menu system) only to be told you really had to order online to get a deal, and now another 2 hours from a different network. Total failure. I've never had a harder time trying to buy anything.
The system goes into a do loop at the registration bridge, repeats the "getting account info, loading products, etc" progress bar several times, then 404's or reports a server error. I once actually got to a complete order that simple said "error" each time I hit submit.
Seems you have to be VERY persistent to do business with Verizon.
I was finally told to call the local office, and warned that the wait times I'd already experienced would be short compared to that one.
Is it possible to order on line? Comcast customers want to know...
Regards,
Dave
Solved!
Go to Solution.

Fascinating.
{please keep it relevant} I am going to make a call to Dallas to see if any of the sales execs up there care about how this has been handled. I did some consulting for Verizon up there about 5 years back and recall I was rather amazed at the bureaucracy and remoteness from the real world.
A barebones description so far:
1. 2 hours attempting to order on line being confronted by 505's, 404's and other internal server errors from your servers.
2. 2 hours on the phone attempting to place an order with a rather nice lady who confirmed that most customers screamed obscenities at her due to these problems, and who finally said she could not honor or meet the online offers. She then suggested calling the local office and warned me that the wait and menu hassles required to get through to her was nothing compared to what I could expect there, and that they might or might not honor the online...which, of course, you cannot get to work.
3. This Forum, where the only honest and accurate comment on my attempts to spend money with Verizon was removed and no comment from the moderaters offered.
Quite the business model, folks. You may find the oncoming recession rather rude as many of us are going to cut back on being abused.
Kind regards,
Dave
PS - I am guessing this person will at least get this to somebody who cares: Mary Yarbrough, Vice President, Verizon National Sales - Business Sales & Billing Centers. I suspect it will have to be dealt with by snail mail to have a chance of getting there. Crikey, all this just to get SciFi in HD, :-).
Message Edited by Mallette on 01-06-2009 05:35 AM
Message Edited by KaLin on 01-06-2009 11:33 AM

HP Laptops? Never again!

Finally, I can draw a conclusion for myself and for you: If you contemplate buying a HP Laptop, don't. Not unless you have a very good reason that it must be from HP.
Having witnessed several generations of HP Laptops I can rightfully say that if you can choose another Brand, choose Acer, Asus or possibly Samsung, not HP.
Yes, HP Laptops work. And if you don't care about details and only about price/performance ratio, you are probably fine with the shiny producs which HP advertises. But if you are looking for mature, compatible, well-chosen and professional hardware, which allows you to go beyond running a 0815 graphics application and Microsoft Office you are better advised to avoid HP wherever possible.
Want to use Linux? Don't buy a HP Laptop.
Want to configure your computer to fit your needs? Don't buy a HP Laptop.
Want a working BIOS? You surely don't want to buy HP then.
Want to update your hardware? Better not buy HP?
In all of those cases and many more you should stick to brands which don't use cheap, under-developed core components in favor of a bloated features. In particular, you want to save yourself the trouble of permanent hardware failures and poorly executed repairs.
2011 HP limbs long behind its competitors, who offer flexibile, powerful BIOS, solid and mature hardware and well-balanced components. If these days the most impressive setting HP BIOS have to offer is setting the system clock and the boot order, even if you don't know what that means and what other options there *might* be, trust me, you want to keep away from HP laptops.
These are things you won't see when looking at the specifications of laptops, boasting with speed and size. Quantity over quality, eventually, you will notice quality matters.
PS: I want to note that this is not to be understood as a criticism of HP hardware in general. HP has, in more than one field, a long and successful history of creating high-end hardware. But laptops turn out just not to be HP's domain. At least not on a level that one would call "professional":
This question was solved.
View Solution.

So, after having the screen replaced three times, I thought that things would work, after all. I even deemed myself lucky, because I had not been faced with the issues hundreds of other people on this forum say to have, such as overheating, errors on POST or complete failures
Today, about two weeks after everything seemed to have gotten back to normal, the Wacom Touchscreen/Pen eventually died completely, from one minute to the next.
Oh, the irony...
I wonder what I will do once I run out of warranty. Is that what HP speculates on?
I can nothing but reaffirm: HP Laptops? Never (again)!

Why i will never again buy a creative prod

Hi,
scince there is no company email-adress or subforum for criticism i post my issue here to see what other users think about that:
Below is an email i wrote to the company:
Dear Ladies and Gentleman,
please let me explain to you why i will never again by a product of your company.
It is not because of the product itself, it is the way you distribute your product.
I recently bought a Zen Creative mp3-player, which really is a fine product.
When i bought it online, the product description said "software only available for windows"
which is ok with me, i dont use windows anymore, and i am used to reading this sentence.
Ususally this only means "of course you can access the product with whatever operating system you prefer,
but the software we ship out with the product works only on xyz" (xyz meaning windows in 99%)
Then i tried to copy my music:
It is not possible to read or write to the player using Linux as operating system.
Please dont tell me that this would be difficult to write your software for linux,
i am a software engineer developing for windows and linux and i know that this is trivial.
2.
Even worse, you designed the player in a way, that it is impossible to copy data to it WITHOUT
your software. And no, this didnt show up in the product description. Scince your player is more or
less just a usb-stick, there is - from a technical point of view - not a single reason why anybody would
need a special software just to simply copy data to an usb-device.
3.
Now the worst of all: I still had a windows 2000 system on one of my computers, so i tried to install
your software on the system. which of course failed scince your software can only be installed on windows xp.
Again, for no technical reasons.
This leads us to 2 questions:
a) How much money did Microsoft pay you, that even people owning a legimitate windows 2000 licence are forced to buy windows xp?
b) Let me guess: As soon as windows Vista is released your software only runs on windows vista, right?
Please be also informed that i also sent letters describing the case to several german popular computer magazines, and hopefully
they will publish my concern as an example of how impertinent a company can get.
Regards,
Timo RoessnerMessage Edited by tr on 2-26-200604:07 AM

Tr,
I am not a Creative employee but I do know a bit about Plays for Sure so I can reply a bit about that.
). Creative did not choose to limit the players to Windows XP. Creative chose to make the ZEN line Plays for Sure devices. Microsoft was the company that chose to limit Plays for Sure to Windows XP (and at one point they were saying there would be a 2000 and ME/98SE update but it never came out). By choosing Plays for Sure I am sure Creative was aware that they would be restricting to a Windows platform but Plays for Sure was the only standard being offered that has built in database and metadata support which the ZEN line all depended on. UMS (Uni'versal Mass Storage) does not have the features that allow for the internal system database to be updated during transfer (rather you have to update it following the transfer which is usually done at boot up which leads to very long boot times following uploads). Creative had been using a proprietary system (called the PDE driver) however that also was being critisised for not being uni'versal enough and requiring the disk to install the drivers (the ZEN Micro fixed that by adding a UMS data dri've feature which many used to store the CD on). The PDE system also did not support subscription tracks like PFS does.
2) The system is in fact not at all like a USB stick. There is a database in the background that stores all of the metadata for the tracks to allow for the sorting and subscription/DRM support. There is a USB storage mode where you can make a portion of the dri've act like a data stick using UMS but it can't support music transfer due to the limitations of the UMS system. On Windows XP machines (with SP ) the player is plug and play with no need for special software (it works with Windows Media Player). It is only when you move outside of the specified system requirements that you lose the plug and play ability.
3) Windows 2000 isn't supported by Plays for Sure. There are workarounds, but really this is a case of Microsoft not providing a driver. You may be a
a) I suspect Creative paid a licensing fee to participate in PFS. I would take your complaints about PFS not supporting Windows 2000 to Microsoft as they are the company that runs that program.
b) I doubt that Microsoft would remove PFS support from Windows XP. Such a move would be horrible but once again would not be the fault of Creative.
One might fault Creative for supporting PFS, but even today it is the only standard available that offers the features it does. It also offers support to what accounts for a vast majority of Creative's targeted user base. I am sure Creative would love for it to be offered for 2000/ME/98SE but they don't develop the license.
Jeremy

If I wanted to exchange my iPhone 5 for the new iPhone 6 (no additional cost after $199 gift card from selling iPhone 5) do I have to pre-order online or do I just have to show up at a Verizon store Sept 19th?

If I wanted to exchange my iPhone 5 for the new iPhone 6 (no additional cost after $199 gift card from selling iPhone 5) can I pre-order online now or do I just have to show up at a Verizon store Sept 19th?

scodaddy, that is a wonderful question. We are super excited about the new iPhone. You can always pre-order your new iPhone online and then start the mail in rebate by following this link: http://bit.ly/GGnDDC Or you can always go into the store location and do it all in store on the 19th when the phone is launched. That would depend on if the store has them in stock when you go in. I hope that this was able to address your concern.
KevinR_VZW
Follow us on Twitter @VZWSupport

I ordered the full creative cloud on sunday and received an order number but still can't open any of the programs. When i check the status of my order online, it says it can't find it. Is this normal after 3 days?

I ordered the full creative cloud on sunday and received an order number but still can't open any of the programs. When i check the status of my order online, it says it can't find it. Is this normal after 3 days? I tried asking in a chat window instead of the forum but no one answered and after about ten minutes my screen restarted and closed the chat window down. It seems a little frustrating not knowing what happened to my order and not being able to contact anyone. Is all this usual with Adobe or are they just having technical problems this week?

Does your Cloud subscription show on your account page?
https://www.adobe.com/account.html for subscriptions on your Adobe page
This is an open forum, not Adobe support... you need Adobe staff to help
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Hello! My iMac frozed and I had to switch the electricty supply off and on in order to start again the system, with the problem that the screen looks wierd, I tried to calibrate it... doesnt works any suggestion?

hello! My iMac frozed and I had to switch the electricty supply off and on in order to start again the system, with the problem that the screen looks wierd, I tried to calibrate it... doesnt works any suggestion?

Dear Paul, thank you very much for your time and answer, I followed those steps, somehow it helped the performance of my Imac, is faster now, but the screen issue about the very High contrast colours is still there. Since I am a photographer I am very depending on the screen calibration. I am worried that I came to damage the video card when I shut down the computer from the swicth when It was frozed.

Can I exchange a macbook ordered online from China for a macbook in the U.S?

Hi so my brother lives in Shanghai and he ordered online for me the new macbook so it can be shipped to where I live in the U.S. I was thinking that after I receive the computer I could exchange it for the macbook pro in a U.S. apple store because I don't like how the new macbook is so thin and doesn't have any usb ports. Is it alright if I exchange a macbook ordered online in China for a macbook pro in a U.S. store? Because the macbook my brother ordered was $1299 but then he bought it through the education store so it turned out to be $1249. And since the macbook pro w/ retina display is also $1299, can I exchange the macbook for the pro? Or are macbooks ordered online from China different from American macbooks that I can't exchange it in a U.S. store? Thanks for reading/ or answering!

Because that is their policy, if it is less than 14 days old you can return it for a refund, but that will have to be done in Shanghai.

When I close Firefox, then later want to start up again, I get I message that Firefox is still running. With "START TASK MANAGER", I need to close Firefox in order to start again.

When I close Firefox, then later want to start up again, I get I message that Firefox is still running. With "START TASK MANAGER", I need to close Firefox in order to start again.

I have the same problem. Firefox won't unload regardless of how long I wait. Literally hours ... I must go in and 'end the process'. This has been a real hassle for a while now. Even considered giving up on firefox. Please look into this! An additional problem; I have to run firefox to get the updates, but I can't get the updates to take because I can't get firefox to unload so I can restart it.

If I order online in Spain, will my Macbook have a Spanish setup?

If I order online to Spanish, will my Macbook come with Spanish setups (i.e the plug and keyboard)?

By contacting the Apple Store (ES) you may inquire about such things.
There is a great probability if you order from Apple Spain online, and
choose their product, it should be equipped for Spanish users there.
Any custom configurations should be researched in their options area.
Usually each Store limits its shipping to the country they are located.
•Apple Store (ES) Spain:
http://store.apple.com/es
Additional ES contacts are in the lower section of the Store page.
Good luck & happy computing!

Unable to order online...

I am trying to order online, but when I get to the very last page of the ordering process it asks for my name and birthdate...
When I put in my birthdate it just tells me that it is an invalid date...
I called the 1800 number but they just kept taking me to sales and telling me that they can't give me the online discounts there.
Where is a support number for the website?!   Several of my neighbors re having the same problem when they try to order too...

Good afternoon Paducahgal,
Placing orders on BestBuy.com should be a quick and pleasant process. I'm sorry to hear you've recently been encountering an error preventing you from making it through the purchase process. As you seem to be having such trouble, I would encourage you to try a few troubleshooting tips listed below.
1.     Ensure you have the most recent version of your browser
2.     Clear your browser’s cache/cookies
3.     Restart your browser
If you should continue to have trouble checking out, please let me know where you are encountering the error so that I may look into this further.
Sincerely,
Tasha|Social Media Specialist | Best Buy® Corporate
Private Message

Can't place Infinity order online

I am trying to upgrade my broadband to Infinity - when I try (from various browsers and various computers) I get a message saying there is a technical problme, but I can still place my order online. The error code is CON-0049.
Unfortunately none of the options given in the links in the message are for a BT Infinity upgrade.
Tried calling the 0800 number but am always on hold for up to 15 mins before I lose the will to live and disconnect the call. Is there any way round this, or am I doomed to call centre hell?

just call sales on 0800 800 150 they are busy but they will sort it out for you
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

I am trying to update my credit card details, but it keeps saying we are processing your order - please try again later

my credit has expired, and im trying to update it. but when im trying to edit payment method, it keeps saying we are currently processing your order. please try again later. if this continues to fail, please contact customer support.

Change/Verify Account https://forums.adobe.com/thread/1465499 may help
-Credit card https://helpx.adobe.com/utilities/credit-card.html
or
Adobe contact information - http://helpx.adobe.com/contact.html
-Select your product and what you need help with
-Click on the blue box "Still need help? Contact us"
-or by telephone http://helpx.adobe.com/x-productkb/global/phone-support-orders.html

Order ONLINE? Never again

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