Org determination for Service & Sales Organization

Gurus:
Here is my objective and steps I have performed so far. Pl. guide me with your 'pearls of knowledge & experience'..!!
Objective: To create Org determination profile so that when Campaign is released, prospective customer calls 1-800 number, based on the zipcode of the customer, an Appointment/Demonstration transaction is created and this transaction is routed to the Regional Sales/Service Office.
Configuration done:
1) Org structure with Regional Sales/Service is created. Do I have to create/assign 'zipcode' as attribute over here? If yes, do I just specify the Zipcode range for each office..? Do I select 'Object Permitted in determination'..?
2) Do I have to create new Org Determination profile or I can use an existing one, such as '00000001 - Std Org data profile-Sale', which uses '10000280' as Org Det Procedure? I checked 10000280 (REG_SERV_04) and it uses zipcode as reference. I suppose we do not change/config anything with this rule correct..?
Thanks in advance and full points for correct answer...
Cheers,
Niraj.

Dear Niraj,
I answer because I am interested in this topic. I will share what I know. When you set the flag "Object permitted for determination" the Organization is available for the transactions. So you must set this. Also, Zip code is maintained in the Attributes tab for the scenario that you choose. In your case, I think you choose Sales. This will help in the Orgnization data determination.
This is as far as I know. Watching this space with interest.
Regards,
Sowmiya

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Implement Org determination for Service Orders

Hello Freinds ,
My Client is implementing the service order with WebIC2005 with the following scenarios.
Service orders created Manually.
Service Orders created from completed sales order automatically.
Could any one possibly suggest the best practice of implementing org determination for the above scenarios.
Is it a correct practice to determine sales org for manual creation of Service Order.
For Automation process is it not correct have sales org determined from sales order.
How to determine Org Determination in WebIC service order Link?
Thanks & regards
Amar

Hi Amar,
You cant assign two diffrent org determination for same transaction type.
Its always better to determine the org at transaction type level. But wehn you are creating service order from sales order , you can set the rule in Copy control whether to copy the org or not.
Hope this helps.
Regards
Arun Kumar

Pros and Cons for single sales organization and multiple sales organization

Hi!
Does anybody have a good data of Pros and Cons for Single Sales Organization vs. Multiple Sales Organization.
Thank you!

Hi,
Actuall it all depends on the business process.
I will explain the answer to you through a practical example
like Ford, it has sales and services all across globe.
It is not advisable to manage all of its activities under only one sales organization, say Ford Inc.
So what it does is de-centralises the whole process according to the country, region so that the whole process is divided and hence can be managed more effeciently.
Hope this helps you in understanding the basics.
One sales org always provides you with very less data to update and maintain, while many sales org makes the scenario more complex.
One sales org always gives you the flexibility to bring any changes to the current scenario, while in multiple sales org to bring a change its a tiresome job.
These are some of the advantages and disadvantages of one to many sales org.
regards,
Siddharth.

Creation of Material for multiple sales organizations

Hello,
is there a way to create a material for one sales organization and that this material can easily be copied
to other sales organisations? Now it takes a lot of time to create the materials for different sales organizations with
transaction MM01. Thanks in advance,
Ivo

is 5 seconds a lot of time?
make use of copy from fields in MM01 initial screen, enter as copy from material the material number you want enhance with a new sales org view.
At the organisation pop-up make sure you enter the copy from sales org and plant on the right.
next step is just to go into the material and click save button.

Changes of the ZIP Code for the sales organization

Hi All,
I have done the changes of the ZIP Code for the sales organization by using the t code ovx5 the change of zip code in adress but when i rechek the changes in the order acknowledgement output there i can see the old zip code only.
Please help me how to make the change the zip code to SO, so that i can view that in output.
need to update pls help..
Thanks for help
Raj.

Hiii
Check weather your developer hardcode the sales organization pin code: else check the logic weathe Sales org Pin Code is getting from following logic. Go to table TVKO and put ur sales org number in VKORG field then execute
Get the ADRNR number and pass the same in ADRC table and get the POST_CODE1 as pin code number (give same logic to your abaper)
Regards
Shambhu Sarkar

Can we have more than One DC for the sales organization and Plant combo?

Can we have more than One DC for the sales organization and Plant combination?
If yes can you please site a practical example to clear the picture

Hi
First of all in SAP sales orgs are assigned to distribution channels and the combination of sales org and distribution channel which is called distribution chain is assigned to plant
There is no direct link between sales org and plant or distribution channel and plant
So sales org and plant combination doesnot exists and
it is only sales org and dist channel combination which is called as distribution chain only exists
Nowhere in SAP we are assigning sales org to plant
It is because sales org alone doesnot make sense and its combination with dist channel only makes sense
because sales org is a selling org and the distribution channel is the route to sell and this combination has only to pick the material from plant to process sales to customers
The relation between sales org and distribution channels is many to many and also vice versa
Multiple sales orgs can be assigned to one distribution channel and
Multiple distribution channels can be assigned to one sales org
Similarly the relation ship between Distribution chain (sales org+dist channel) to plant is also many to many and vice versa
Similarly plants from other company codes can also be assigned to Distribution chain to facilitate intercompany processes
In whatever way look at it the multiple distribution channels can be fit anywhere
Regards
Raja

Account determination for cash sale

Hi, sapcons
please can any body can help me by sending step by step notes on account determination for cash sales and rush orders
my mail id is [email protected]
thanks in advance
regards
srinivas

Hi Srinivas,
Account Determination for Cash Sale and Rush Order will be done in VKOA Transaction.
Please find below the Process of Cash Sale and Rush Order
CASH SALE:
Cash sales is an order type for when the customer orders, picks up and pays for the goods immediately. The delivery is processed as soon as the order has been entered. A cash invoice can be printed immediately from the order and billing is related to the order. Receivables do not occur for the customer as they do for rush or standard orders, because the invoice amount is posted directly to a cash account.
Process Flow
In the standard system, sales document type BV is saved for cash sales with immediate delivery type BV.
When the sales employee creates a cash sale, the system automatically proposes the current date as the date for delivery and billing. Once the order has been posted, a delivery with type BV is created immediately in the background and the system prints a document that is used as an invoice for the customer.
The invoice papers are controlled with output type RD03, contained in the output determination procedure for order type BV.
For Cash Sales the necessary Config Settings are,
Copy the BV Standard Order and Copy to ZBV and in the functionality of ZBV check whether the field " Immediate Delivery" has the value "X" or not because that creates the Delivery immediately when the cash sale order saved. Do the same for item category BVN as ZBVN. And check whether credit active unchecked or not in ZBVN.
Do the item category determination for cash sale for which u configured. And at the time of cash sale u will get the invoice. For that u use the output type Rd03.
RUSH ORDERS:
In a rush order transaction, the customer picks up the goods or you deliver the goods on the same day as the order is placed. In the standard system, when you save this sales document type, a delivery is automatically created and billing is related to the delivery.
Process Flow
In the standard system, sales document type SO is saved for rush orders with immediate delivery type LF. Once the goods have been removed from storage, the goods are picked, and goods issue is posted.
Once the billing documents are created (for example, in collective processing), invoice papers are printed and sent to the customer.
For Rush Order the necessary Config Settings are,
Copy the RO Standard Order and Copy to ZRO and in the functionality of ZRO check whether the field " Immediate Delivery" has the value "X" or not because that creates the Delivery immediately when the cash sale order saved. Do the same for item category TAN as ZTAN. Do the item category determination for cash sale for which u configured. And check whether credit active checked or not in ZTAN.
Please Reward If Really Helpful,
Thanks and Regards,
Sateesh.Kandula

Output Type and Determination for Cash Sale

Hi Experts
what is output type for cash sale invoice , and how we can do output determination for cash sale process ?
thanks in advance

Hi Hanumant,
Use output type RD03 for cash sale, For output determination go to SPRO
IMG>Sales and Distribution>Basic Functions>Output Control>Output determination>Output determination using condition technique>Maintain Output Determination for Sales Documents.
Regards
M.Mohanavel

Out put type and determination for cash sale

Hi Experts
what is output type for cash sale invoice , and how we can do output determination for cash sale process ?
thanks in advance

Hi,
RD03 is the output type
Try to find the answers for your query by searching in the forum using the SEARCH option.
I am confident that you will be getting a lot of resources and answers and even more replies
which will already helped in solving the issue and also definitely they will give you broad understanding of the topic.
And also check the WIKI section of this forum there are valuable notes, configurations,etc.
check this link for wiki section.
https://www.sdn.sap.com/irj/scn/wiki?path=/display/erplo/main
https://wiki.sdn.sap.com/wiki/display/ERPLO/ERP+SD
regards
rithvika

In DP50 Error during material determination for service order

Hi,
While doing Resources-Related Billing request,the following error is displaying..
Kindly Help
Error during material determination for service order
Message no. AD01156
Diagnosis
An error occured during material determination for a dynamic item.
System Response
The system cannot perform the function.
Procedure
Check in the profile being used whether its characteristic allows the assignment of a material to each dynamic item.
501384
Message no. AD01156
Diagnosis
An error occured during material determination for a dynamic item.
System Response
The system cannot perform the function.
Procedure
Check in the profile being used whether its characteristic allows the assignment of a material to each dynamic item.
Thanks,
Mohit

Hi mohit,
You need to check DIP profile setting if profile is attached to your order type or not please check this
Thanks and regards
Sachin Kadam

Tables for linking sales organization and customers

Dear Sir,
I am Nikhil. I want to know the tables for linking sales organization and customer.
Please do help me.
Regards,
Nikhil

you mean table KNVV?
please post more details
A.

Need to maintain 4 plants for one sales organization ? Please help ?

I have one India Sales organization and 4 different plants which can deliver the goods.
For eg. IS01 = Sales organization. &
P001= Plant 1
P002= Plant 2
P003= Plant 3
P004= Plant 4.
Now the problem here is when i maintain material for combination (MM01) P001, IS01 & DC - 10; the delivering plant in sales org view 1 = P001.
Then, while maintaining (MM01) combination for P002, IS01 & 10, the delivering plant should be P002 but it shows P001. If I change the delivering plant to P002 it also changes the delivering plant in first combination (P001 to P002).
I just wanted to know 1. Is it possible to deliver goods from different plants under 1 sales organization ( I guess yes) ?
2. If yes, then how should i maintain delivering plant in various combination as per my requirement ?
Please provide your suggestions experts ?
Thanks.

Hi,
I just wanted to know 1. Is it possible to deliver goods from different plants under 1 sales organization ( I guess yes) ?
Yes.
2. If yes, then how should i maintain delivering plant in various combination as per my requirement ?
Please provide your suggestions experts ?
First create a material in MM01 with a combination of P001, IS01 & DC - 10; the delivering plant in sales org view 1 = P001. then you need to extend the same material to below different plants by using MM01 T-coce
P002= Plant 2
P003= Plant 3
P004= Plant 4.
Go to MM01 give the same material press enter it will through warning message "Material type & Industry sector copied from Master record"
then choose same material number and type in "Copy from" then press enter
automatically select view tab will come with previous selection then click on continue.
one more organisation levels tab will open
In copy from option maintain-PLANT-P001/STORAGE LOCATION/SALES ORG-IS01/DC-10
then maintain left side "Organizations level" maintain-PLANT-P002/STORAGE LOCATION/SALES ORG-IS01/DC-10
click on continue.
automatically master data will be copied from earlier material number.
just press enter and save it and repeat the same steps for the other plants P003 & P004 in MM01.
Thanks,
Krishna.

Pricing for one sales organization

Hi all,
I have a small question:-
We are having only one sales organization and two different locations where in location(1) customers are liable for sales tax and the other location(2) customers are not liable for sales tax. Normally the pricing procedure is determined with the combination of sales areadocument prcing procedurecustomer pricing procedure. In this case i have configured the customer pricing procedure as '1' for location(1)customers. Now the problem is when customer of location(1) tries to book the sale order for the material in location(2), tax should not be calculated as the location(2) is not liable for sales tax for their sales.How can we handle this?
Please do needful.

hi,
create two diff customer grps- for tax liable and non- liable. in your access seq for the tax cond. maintain a step that has customer grp as the field. also make the cusotmer grp field in the customer master a mandatory field so that it does not get left out. u can make these changes in the accnt grp.
saurabh

Excise Invoice for Service Sales

Resp. sir,
I have created sales order of service and bill. So if i want to take credit of excise duties system does not allowing me to do J1IIN. giving error material is not relevant for delivery. Please guide me in this case.
Thanks in advance

As per my analysis, there is no need of excise invoice creation. And for service tax we can utilize during J2IUN.

Agent Determination for Service Entry (BO-BUS2091)

HI,
I am new to workflow and facing below issue.
I have created a workflow for Service entry sheet approval (BO- BUS2901) and I am having an issue with the agent determination. I am using my own Ztable to determine the possible agents.
I am using the following code in the FM of the rule I created for determining the agent:
FUNCTION ZME_SRV_REL_GET_RESPONSIBLE.
*"*"Local Interface:
*" TABLES
*"      ACTOR_TAB STRUCTURE SWHACTOR
*"      AC_CONTAINER STRUCTURE SWCONT
*" EXCEPTIONS
*"      NOBODY_FOUND
INCLUDE <cntain>.
TABLES: essr_rel, essr,zmm_service_mail.
DATA: object TYPE swc_object.
DATA: BEGIN OF essrkey,
lblni LIKE essr-lblni,
END OF essrkey.
DATA: verak_user TYPE csks-verak_user.
REFRESH actor_tab.
CLEAR actor_tab.
swc_get_element ac_container 'service' object.
if sy-subrc eq space.
essrkey-lblni = object-objkey(10).
select single * from essr where lblni = essrkey-lblni.
select single * from zmm_service_mail
where frggr = essr-frggr
and frgsx = essr-frgsx.
if essr-frgzu eq ' '.
verak_user = zmm_service_mail-pernr1.
elseif essr-frgzu eq 'x'.
verak_user = zmm_service_mail-pernr2.
endif.
actor_tab-otype = 'us'.
actor_tab-objid = verak_user.
append actor_tab.
endif.
ENDFUNCTION.
When I debug, sy-subrc = 8 at swc_get_element ac_container 'service' object.
What could be the problem?
Note- I have gone thru below thread but still I am unable to find the error.
http://scn.sap.com/thread/2017416

Hi,
You should re-read the thread that you quoted above. The mighty Sue Keohan suggested a solution.
Instead of trying to pass a service *object*, and then extracting the key, you can just pass the key itself. It has type EESSR-LBLN1.
swc_get_element ac_container 'service_key' lv_service_key.
if sy-subrc eq 0.
essrkey-lblni = lv_service_key.
(etc)
cheers
Paul

Org determination for Service & Sales Organization

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