OS x crash calls for restart, what to do?
I am running 10.4.11 on my PPC G5 tower.
Recently I have had OS System crashes. The computer freezes, screen turns black and calls for a restart. Once restarted, I get the error message that the OS crashed.
I have kept track of the date and time of the most recent crashes. I have not seen a pattern of functions I'm performing.
Looking at the Console is a new adventure, and I'll pick out a few things that might be helpful.
/Library/Logs >Crash Reporter >mds.crash.log
I see many, many reports on October 16 and only that date. I was not tracking date/time until later. And I have not had multiple crashes on one day, so I don't know what that means.
Date/Time: 2009-10-16 14:16:36.137 -0700
OS Version: 10.4.11 (Build 8S165)
Report Version: 4
And then many many reports, one every 5-10 minutes until the last one:
Date/Time: 2009-10-16 15:23:20.040 -0700
OS Version: 10.4.11 (Build 8S165)
Report Version: 4
How do I get information about the more recent crashes?
Obviously, I don't understand all that I'm reading, but a few things stand out to me that might provide clues
Exception: EXCBADACCESS (0x0001)
Codes: KERNINVALIDADDRESS (0x0001) at 0xee1d6dcc
Thread 6 crashed with PPC Thread State 64:
In the logs is also ~/Library/Logs >Crash Reporter with individual software crash reports. However, from what I have read so far in other forum threads, the system crash is less likely to be a software problem.
console.log
Lots here also. This is what stood out:
Open Scanner: locationID = 0x4b320000...
ERROR: dealWithDevice: unable to open device. ret = e00002c5
ERROR: dealWithDevice: found device not matched: 0x0019
ERROR: dealWithDevice: unable to open device. ret = e00002c5
ERROR: dealWithDevice: unable to open device. ret = e00002c5
ERROR: dealWithDevice: found device not matched: 0x1707
ERROR: dealWithDevice: unable to open device. ret = e00002c5
ERROR: dealWithDevice: unable to open device. ret = e00002c5
ERROR: dealWithDevice: unable to open device. ret = e00002c5
Found device with product id 0x0462 matching locationID 0x4b320000
dealWithDevice: found 1 configurations
found interface: 0x4703
dealWithInterface: found 2 pipes
dealWithPipes: grabbing BULK IN pipe index 1, number 1
dealWithPipes: grabbing BULK OUT pipe index 2, number 2
There's LOTS of other stuff on this file. However, I now have removed the scanner. I haven't been using it recently because it crashed a lot. Perhaps this is the culprit.
On that same file, I see repetitions of the following:
2009-10-28 08:59:20.630 firefox-bin[343] * _NSAutoreleaseNoPool(): Object 0x596470 of class NSCFString autoreleased with no pool in place - just leaking
Well, that's a lot. Maybe too much. Or maybe not the most salient bits.
So, can anyone offer some assistance? Words of wisdom?
Many thanks,
Jeanie
You need to perform an Archive and Install, which will preserve your applications and settings but replace your OS.
How to Archive & Install:
http://docs.info.apple.com/article.html?artnum=107120
and this also:
http://support.apple.com/kb/HT2196?viewlocale=en_US
This document explains how to correctly reinstall a prior version of Mac OS X in the event that other troubleshooting does not resolve an issue:
http://docs.info.apple.com/article.html?artnum=25404
BUT: Don't install older versions of Mac OS than what came with your computer:
http://support.apple.com/kb/HT2186?viewlocale=en_US
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