Our firefox crashes as it starts up. Can't find any solutions that work on your website. Have to have firefox for business purposes. Please help!
Hello,
We have used Firefox for years. We have Mac 10.6.8 and Firefox 11.0. It has been working fine until today. I have no idea what could have messed it up. Now every time we try to start it up an error box appears announcing that the application has crashed. My computer has already sent you quite a few error reports. I have to have Firefox for business purposes. Would appreciate help as soon as possible.
Thank you,
Nikol Jones
Please do the following:
Visit www.getfirefox.com in safari, download and install Firefox 17.0.1. Try to open Firefox. If that doesn't work, follow these instructions:
#Open the Finder by clicking the smiley face icon in the dock.
#Navigate to the following directory: ''~ / Library / Application Support / Firefox / Crash reports / submitted''.
#Now, you should see a list of files that contain reports. Click the gear icon in the toolbar (or open the ''View'' menu), then select ''Arrange by'' > ''Creation date'' to get the most recent files at the top of the window.
#Open the most recent 5 files with a text editor and copy the IDs.
#Paste each ID into the reply window on the forums.
Thanks in advance!
You can find more information and troubleshooting steps in the [[Firefox crashes]] article.
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