Out of HEAP error installing JSE8.1 beta
My installatio fails with an out of Heap error - any idea on how to overcome this problem ? There don't seem to be any switches on the installer for setting up a bigger heap.
Using JDK1.6.0 beta 2
I'd suggest the following workaround:
1) Run the installer with -is:extract parameterб e.g.
./jstudio_ent81-beta-linux.sh -is:extractThis will extract the installer jar file either in the current directory, or in a subdirectory named isXXXXXXXXXXX (where X is a number).
2) Then run the jar file, setting the heap space, etc:
java -Xmx1024m -jar jstudio_ent81-beta-linux.jar
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Error installing the beta on Window 7 64bit
The beta installed fine on one system, but another (Windows 7 64bit), using the same install files I get:
FATAL: Payload '{0712C1A3-F5C0-4D29-9CC8-225ED1CEDFF2} Camera Profiles Installer 6.0.70.0' information not found in Media_db.
I have CS 5 installed on the working system and CS5.5 and Lightroom 4.0 installed on the failing system. The only other odd thing is that I initially tried to install it on D drive due to lack of space on C. Now when I run set-up agian, it shows C:\Program Files\Adobe as default install dir, but shows available space from D drive (there is a very significant diference in free space between the drives). It will fail with the error installing to either drive.
ZygHi,
We are tracking this issue at :
http://forums.adobe.com/message/4285767
Resolution for the same is also provided on the thread.
Regards,
Ashutosh -
Hi all
When installing the DB 11XE Beta 2 in a windows XP 32 bits computer, i get this error: 'Error: -2 The System cannot find the file specified'
I'm a user in this computer and i'm part of the administrators group.
Can anyone help?
Thanks in advance
Ricardoricardo carvalho wrote:
The size is different: 271 MB (284.709.666 bytes) and the size on disk is 271 MB (284.712.960 bytes)Yes, you are correct. The zip file from beginning of april was of previous mentioned size. When I downloaded it now it is 284 709 666 byte, as you've noted. So there is a difference, hm, interesting.
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Out of HEAP vs. out of NATIVE memory
I'm working on a document to help our support team classify our customers' out-of-memory errors and know whether it is due to HEAP or NATIVE MEMORY. I've pulled some errors we've seen in domain logs from customers and tried to classify them. Can someone tell me if I got these right?
These are the ones I think are out of heap errors:
1) Allocation of … bytes failed for heap
TLA bailout requested
TLA unwind thread links
2) java.lang.OutOfMemoryError
3) Throwing OutOfMemory: nativeGetNewTLA
Throwing OutOfMemory: allocLargeObjectOrArray
These are the ones I think are out of native memory:
4) Throwing OutOfMemory
Unable to equeue element
JRockit aborted: Out of memory (68)
5) JRockit aborted: Out of memory (68)
Failed to acquire native memory. Try reducing Java heap size
I'm not sure if we've seen this one yet after upgrading to WebLogic 10 from WebLogic 8
Thanks,
-BillHi,
I have some similar problem.
I have have the Maximum heap size set to 4GB, but the total java process takes up to 40GB or 64GB memory. I had this problem in September last year, and it came back yesterday.
I would like to know what in the code of my application can make JRockit behave this way; I get no OutOfMemorError which means that my application does not use too much memory, so what does ??
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Hi, I installed iOS6 beta without registering it to the developer program. Now on iTunes and on my phone I get the same "We're unable to complete your activation" error. What do I do?
You have to restore your phone. To do this turn off your phone and disconnect it from your pc or mac. You then have to plug in the usb part of your sychronize cable into your pc or mac. Open itunes. Now press and hold on the home button on your iphone and plug the cable into it while still holding down the home button. Your iphone will now be in recovery mode and on itunes you will see the option that says restore. Click on that and your phone will be restored to factory settings. If you backed up your itunes all your apps will be downloaded back on to your phone. Including all your contacts and text messages. It took me a couple of tries to restore my phone when this happened so if it doesnt work the first time do it again. Took me two tries. This video will help you out. http://www.youtube.com/watch?v=Jzyy4puapig
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Acrobat XI Pro "Out of Memory" error after Office 2010 install
Good Afternoon,
We recently pushed Office 2010 to our users and are now getting reports of previous installs of Adobe Acrobat XI Pro no longer working but throwing "Out of Memory" errors.
We are in a Windows XP environment. All machines are HP 8440p/6930p/6910 with the same Service pack level (3) and all up to date on security patches.
All machines are running Office 2010 SP1.
All machines have 2GB or 4GB of RAM (Only 3.25GB recognized as we are a 32bit OS environment).
All machines have adequate free space (ranging from 50gb to 200gb of free space).
All machines are set to 4096mb initial page file size with 8192mb maximum page file size.
All machines with Acrobat XI Pro *DO NOT* have Reader XI installed alongside. If Reader is installed, it is Reader 10.1 or higher.
The following troubleshooting steps have been taken:
Verify page file size (4096mb - 8192mb).
Deleted local user and Windows temp files (%temp% and c:\WINDOWS\Temp both emptied).
Repair on Adobe Acrobat XI Pro install. No change.
Uninstall Acrobat Pro XI, reboot, re-install. No change.
Uninstall Acrobat Pro XI Pro along with *ALL* other Adobe applications presently installed (Flash Player, Air), delete all Adobe folders and files found in a full search of the C drive, delete all orphaned Registry entries for all Adobe products, re-empty all temp folders, reboot.
Re-install Adobe Acrobat XI Pro. No change.
Disable enhanced security in Acrobat XI Pro. No change.
Renamed Acrobat XI's plug_ins folder to plug_ins.old.
You *can* get Acrobat to open once this is done but when you attempt to edit a file or enter data into a form, you get the message, "The "Updater" plug-in has been removed. Please re-install Acrobat to continue viewing the current file."
A repair on the Office 2010 install and re-installing Office 2010 also had no effect.
At this point, short of re-imaging the machines (which is *not* an option), we are stumped.
We have not yet tried rolling back a user to Office 2007 as the upgrade initiative is enterprise-wide and rolling back would not be considered a solution.
Anyone have any ideas beyond what has been tried so far?As mentioned, the TEMP folder is typically the problem. MS limits the size of this folder and you have 2 choices: 1. empty it or 2. increase the size limit. I am not positive this is the issue, but it does crop up at times. It does not matter how big your harddrive is, it is a matter of the amount of space that MS has allocated for virtual memory. I am surprised that there is an issue with 64GB of RAM, but MS is real good at letting you know you can't have it all for use because you might want to open up something else. That is why a lot of big packages turn off some of the limits of Windows or use Linux.
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Can anyone help? Tried installing a beta of itunes. It hasnt worked. 10.5 i think. i now have no itunes. my old itunes is now reading as out of date when i try to go in.
The 10.5 Beta version should only be available to those that have subscribed to the Developer channel, and not to anyone else.
The latest version that is available to all is 10.4.1: iTunes 10.4.1 -
Office Pro 8000: Can't Print/Out of Ink Error even after installing new cartridge.
When I tried to use my printer a few days ago, I received a "Can't Print: Out of Ink" error message concerning the magenta cartridge. I had used the printer a few days before that, and had not received a low ink warning. It seemed suspicious to me that I would have received an empty cartridge error message without first receiving a low cartridge warning. The yellow and cyan cartridges read 70% full - all 3 were original cartridges.
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Of course, problem first arouse on May 8th, and my warrantee expired April 26th. Any suggestions?
This question was solved.
View Solution.I've solved my own problem, which was clearly a factory assembly defect. I looked inside my printer with a flashlight in the area where the ink cartridges are installed, and found magenta ink sprayed inside the printer. I disassembled the printer, and found that the magenta line had been damaged during assembly. There are four ink tubes which exit from behind the ink cartridges, then make a U turn back toward the front of the printer. Just after the U turn, they make another bend up-wards. It is at this point that I found the damaged magenta line, directly above a screw on the right-hand side of the ink cartridge housing. The lines are in a very narrow passage, and are held in place by several keepers molded out of plastic. It appears that the lines were put in place in the keepers, then the screw inserted from above. As I said, it is a very tight passage, and it would be very easy to damage the ink line at that point if the lines weren't carefully held back to insert the screw during assembly.
To solve the problem, I removed approximately 1/4 inch of damaged magenta ink line. I carefully cut the line with a sharp razor, to prevent collapsing the line or causing burrs to the tubing. I then placed about 3/4" of self-sealing heat shrink tubing over one end of the ink line. Next I spliced the line with a small piece of stiff plastic tubing from the handle of a cotton swab, which was a perfect, snug fit over the ink line. Being careful not to collapse the ink tube or cause further damage, I gently twisted the ink line back and forth until the ends were butted up inside the cotton swab splice. I then positioned the heat-shrink tubing over the splice, and shrunk it with a hair dryer. The heat-shrink tubing I used has hot-melt glue applied to the inside, which further aided in making a leak-proof splice. Again, there is not a lot of room, so the splice had to be kept small.
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Ora-27102: out of memory error on Solaris 10 SPARC zone install or Oracle10
All
I'm stuck!! Tried for days now ,and can't get this working.
I"m getting the classic: "ora-27102: out of memory" error. However, my memory settings seem fine.
I'm running Solaris 10 on a Zone, while installing Oracle 10.2.0.1.
I've changed the max-memory to 6Gig's, but still, I get this error message.
Could it be possible that this error message means something else entirely?
Thank you for your assistance!!
AnneHi V
Thanks for the response.
I fixed the problem. Turns out it was because my physical memory for box is 16 gig, but my max-shm-memory was only at 6 GIG. I upped to 8 gig, and everything worked.
I'm sure you were going to tell me to do just that! I found another post that explained it.
Thanks!
Anne -
Consequences of out of heap space errors
Hello,
I'm curious what are the consequences of an out of heap space error. If my application is running and I get a heap space error does this corrupt my application? If I had some variable x = 123 can a out of heap space error corrupt x to make it -123?
ThanksHello,
I'm curious what are the consequences of an out of
heap space error. If my application is running and I
get a heap space error does this corrupt my
application? If I had some variable x = 123 can a
out of heap space error corrupt x to make it -123?
No.
Corrupt is to harsh of a word.
However where you run out of space can make your application unusable. For example you might run out of space when loading a new class. Or when creating a new thread. Does your code account for that? If not then that could be a problem.
On the other hand if you are creating a large data structure and at some point you run out of memory then if you just go back to where you started the creation and remove all references then it shouldn't impact your application. -
How to figure out the size of an object - java out of heap memory error
Hi all,
I am using an object that I found in a library that I didn't create so I don't know its internal state or members.
I created a single one of these objects and I call announce() on this object which just sends a UDP announcement over the channel to notify listeners. However, after a message #124,288 I get a java out of heap memory error.
I am wondering if this announce() method is causing the state of the object to grow with every call...it seems unlikely but I want to check to see if it's reserving a growing amount of heap memory without ever allowing it to free.
My question is how can I check how big the object is within my program? I'd like to check, for instance, at every 10,000 messages sent how much memory the object is taking up. Is there a method call for that? Would I have to use some kind of debugger or memory monitor? I would like something easy to use.
Please let me know, and thanks in advance.
Julianjboolean23 wrote:
Thanks for the quick reply.
I say it's unlikely that the methods I call are filling up heap memory because I have one Message object. This one Message has a myMsg String member. Whenever I want to change the message I call myMsg = "anewstringhere". And then I do myMessageObject.announce(); And for that reason i say I only have one Message object. The only thing added to the heap would be the strings that I replace myMsg with. The old references to myMsg are no longer valid and should be garbage collected..
Unless of course if you are calling intern() on them.
so here's my train of thought (and this isn't what my actual code looks like):
myMessageObject.myMsg = "hello" //creates a string on the heap? I assume this is equivalent to saying myMsg = new String("hello")No they are not the same.
The text literal will be in the intern space. Both code fragments would do that.
The second example would create a second instance of String(). That second instance would be cleaned when no longer referenced. But the literal will not.
Is my thought process correct? You are calling a third party library right so mock it (write a simple replacement that does the minimal correct functionality.) Substitute it in your code. And then run. If it still fails then the problem is in your code. If not then it is either in the library or the way that you use the library. -
Photoshop keeps on getting out of memory error after installing Premier Pro
I just upgrade my CS to CC. Yesterday I installed Photoshop and did my work without any problem but today after installing Premier and After Effect, I keep on getting out of memory error when I'm working even though I don't have any other application running accept photoshop alone. The file I'm working on is a small file, iphone plus size interface. Basically I can open the file, add blur effect and try to type text I will get photoshop telling me that my system is out of memory. Restarting photoshop give the same problem, restarting my computer give the same problem, ie do one thing and next will give memory not enough.
I don't think my system is slow as it is workstation with dual processor and 12 gig of ram, windows 7 64bits 1gb dedicated memory for graphic card.
I uninstall Premier and After Effect and suddenly the problem go away. Photoshop work as per normal. I didn't have the time to reinstall premier again but will try to do it tonight or tomorrow
Anyone experience such problem before?When you get that error leaver the error showing and use something the can show you how much free disk space there is left on Photoshop scratch disk. It may be a problem with scratch storage space not ram storage space. I see Photoshop use much more scratch space the ram. I have seen Photoshop using less than 10GB of ram on my machine leaving 30GB of free ram on my system unused while using over 100GB of scratch space.
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descargue la beta de ios7 en mi ipod touch 5 y ahora me aparece un mensaje de error de activacion, me han dicho que tengo que restaurar mi ipod usando itunes, pero cuando hago esto me aparece un mensaje de error que dice "there was a prblem downloading the software for the ipod. the requested resource was not found" que es lo que debo hacer para poder restaurar mi ipod?
You say you have iOS 7 beta. If you are a developer you have access to the private OS 7 developer's forum
iOS 7 Developer forum- Apple Developer
Otherwise you are on your own
PSA: iOS 7 If you're not a developer, don't install developer betas on your iPhone | TUAW - The Unofficial Apple Weblog -
I purchased Dreamweaver CS6, installed ok then registered it on-line. Computer
running slow, malware sorted it out, since I re installed CS6, it asks for
registration, puts up 30 day trial,Flags up errors java.Hi Jon,
Dreamweaver the following errors show up in the JavaScript.Log. I deleted the .dat file but no difference. I am not so confident in how to delete the preference file. I have been following the instructions (see link)
https://helpx.adobe.com/dreamweaver/kb/restore-preferences-dreamweaver-cs6-cc.html
Windows:
~Users\[user name]\AppData\Roaming\Adobe\Dreamweaver CC 2014.1 (folder)
\HKEY_CURRENT_USER\Software\Adobe\Dreamweaver CC 2014.1 (registry entry)
When Dreamweaver launches, it creates new preferences files and folder.
How do I get rid of these errors?
DW JavaScript
JS Error:
missing ; before statement
filename: C:\Program Files\Adobe\Adobe Dreamweaver CS6\Configuration\Startup\MMinit.htm
lineno: 1698
line: Set FSO = CreateObject("Scripting.FileSystemObject")
at: FSO = CreateObject("Scripting.FileSystemObject")
JS Error:
missing ; before statement
filename: C:\Program Files\Adobe\Adobe Dreamweaver CS6\Configuration\Startup\AdvRs.htm
lineno: 12
line: Set FSO = CreateObject("Scripting.FileSystemObject")
at: FSO = CreateObject("Scripting.FileSystemObject")
JS Error:
missing ; before statement
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lineno: 19
line: Set FSO = CreateObject("Scripting.FileSystemObject")
at: FSO = CreateObject("Scripting.FileSystemObject")
JS Error:
missing ; before statement
filename: C:\Program Files\Adobe\Adobe Dreamweaver CS6\Configuration\Startup\BusinessCatalyst.htm
lineno: 46
line: Set FSO = CreateObject("Scripting.FileSystemObject")
at: FSO = CreateObject("Scripting.FileSystemObject")
JS Error:
missing ; before statement
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lineno: 57
line: Set FSO = CreateObject("Scripting.FileSystemObject")
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JS Error:
missing ; before statement
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lineno: 12
line: Set FSO = CreateObject("Scripting.FileSystemObject")
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JS Error:
missing ; before statement
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lineno: 53
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missing ; before statement
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JS Error:
missing ; before statement
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line: Set FSO = CreateObject("Scripting.FileSystemObject")
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missing ; before statement
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lineno: 458
line: Set FSO = CreateObject("Scripting.FileSystemObject")
at: FSO = CreateObject("Scripting.FileSystemObject")
JS Error:
missing ; before statement
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lineno: 491
line: Set FSO = CreateObject("Scripting.FileSystemObject")
at: FSO = CreateObject("Scripting.FileSystemObject")
JS Error:
missing ; before statement
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lineno: 384
line: Set FSO = CreateObject("Scripting.FileSystemObject")
at: FSO = CreateObject("Scripting.FileSystemObject")
JS Error:
missing ; before statement
filename: C:\Program Files\Adobe\Adobe Dreamweaver CS6\Configuration\ServerModels\XSLT.htm
lineno: 302
line: Set FSO = CreateObject("Scripting.FileSystemObject")
at: FSO = CreateObject("Scripting.FileSystemObject")
JS Error:
missing ; before statement
filename:
lineno: 15
line: Set FSO = CreateObject("Scripting.FileSystemObject")
at: FSO = CreateObject("Scripting.FileSystemObject")
JS Error:
missing ; before statement
filename:
lineno: 15
line: Set FSO = CreateObject("Scripting.FileSystemObject")
at: FSO = CreateObject("Scripting.FileSystemObject")
JS Error:
missing ; before statement
filename:
lineno: 14
line: Set FSO = CreateObject("Scripting.FileSystemObject")
at: FSO = CreateObject("Scripting.FileSystemObject")
JS Error:
missing ; before statement
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line: Set FSO = CreateObject("Scripting.FileSystemObject")
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JS Error:
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filename: C:\Program Files\Adobe\Adobe Dreamweaver CS6\Configuration\Menus\MM\LiveView.htm
lineno: 32
line: Set FSO = CreateObject("Scripting.FileSystemObject")
at: FSO = CreateObject("Scripting.FileSystemObject")
JS Error:
missing ; before statement
filename: C:\Program Files\Adobe\Adobe Dreamweaver CS6\Configuration\Menus\MM\Browser_Controls.htm
lineno: 31
line: Set FSO = CreateObject("Scripting.FileSystemObject")
at: FSO = CreateObject("Scripting.FileSystemObject")
JS Error:
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lineno: 14
line: Set FSO = CreateObject("Scripting.FileSystemObject")
at: FSO = CreateObject("Scripting.FileSystemObject")
JS Error:
missing ; before statement
filename: C:\Program Files\Adobe\Adobe Dreamweaver CS6\Configuration\Toolbars\MM\BCC.htm
lineno: 32
line: Set FSO = CreateObject("Scripting.FileSystemObject")
at: FSO = CreateObject("Scripting.FileSystemObject")
JS Error:
missing ; before statement
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lineno: 45
line: Set FSO = CreateObject("Scripting.FileSystemObject")
at: FSO = CreateObject("Scripting.FileSystemObject")
JS Error:
missing ; before statement
filename: C:\Program Files\Adobe\Adobe Dreamweaver CS6\Configuration\Toolbars\MM\EditTitle.htm
lineno: 39
line: Set FSO = CreateObject("Scripting.FileSystemObject")
at: FSO = CreateObject("Scripting.FileSystemObject")
JS Error:
missing ; before statement
filename: C:\Program Files\Adobe\Adobe Dreamweaver CS6\Configuration\Shutdown\BridgeTalkexit.html
lineno: 18
line: Set FSO = CreateObject("Scripting.FileSystemObject")
at: FSO = CreateObject("Scripting.FileSystemObject")
JS Error:
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filename: C:\Program Files\Adobe\Adobe Dreamweaver CS6\Configuration\Shutdown\TeamAdminTempDelete.html
lineno: 37
line: Set FSO = CreateObject("Scripting.FileSystemObject")
at: FSO = CreateObject("Scripting.FileSystemObject")
Original message----
From : [email protected]
Date : 31/03/2015 - 16:08 (GMTDT)
To : [email protected]
Subject : I purchased DreamweaverCS6, installed ok then registered it on-line. Computer running slow, malware sorted it out, since I re installed CS6, it asks for registration, puts up 30 day trial,Flags up errors java.
I purchased DreamweaverCS6, installed ok then registered it on-line. Computer running slow, malware sorted it out, since I re installed CS6, it asks for registration, puts up 30 day trial,Flags up errors java.
created by Jon Fritz II in Dreamweaver support forum - View the full discussion
Try renaming the configuration folder that holds the .dat file first, before attempting to restore preferences.
Many times that will take care of it without having to do all the work required after a pref-reset.
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I tried updating iTunes to version 11.1.1, but installation fails each time even when I did it manually as was suggested. The message I receive is: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."
Hi hongkongpom,
Just wanted to say that after posting the problem, I had a chat with an iTunes' Tech Support, her name is Rebekah. My problem was resolved after that. Will list the chat history below in hopes that it may help you as well.
Good luck!
Samia
Chat Transcript
Friday, October 4, 2013 05:55 AM
Duration: 81 minutes 28 seconds
Rebekah:
Welcome to AppleCare chat support. Please give me a moment to look over your information.
Rebekah:
Hi, Samia! My name is Rebekah. If we get disconnected, please chat us back. http://www.apple.com/support/ipod/contactEnter the case number from the initial email we sent you. This gives the next advisor you chat with immediate access to your case history.
Rebekah:
Could you please confirm your serial number? I want to be sure we provide the best service possible for you, Samia!
SAMIA:
Sure, it's 8L8395UY2C5
SAMIA:
My problem is with iTunes.
Rebekah:
Thanks for that confirmation. Just a heads up, this is iOS Tech Support. We do support iPod touches, iPads, and iPhones, but not the iPod classic. But no worries! I can get you in touch with a phone Advisor who can get you in touch with the department that specializes in iPod classics and would be able to better assist you. Would that be OK?
SAMIA:
I wasn't able to install the new version of iTunes (version 11.1.1). The installation keeps failing. The they suggested the I install it manually and that failed too. I will attach the message I received.
SAMIA:
I don't have a problem with iPod.
SAMIA:
Just iTunes
Rebekah:
No problem! We can certainly troubleshoot iTunes as much as possible. It may come to the point that you may have to transferred, but we can do as much as possible during this chat!
Rebekah:
Thanks for the screenshot. It is a bit small so I am unable to fully see the message that you are receiving. What is the error message you are receiving?
SAMIA:
This is the message I received in case you weren't able to open the attachment: "The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2324."
Rebekah:
Thanks for that info!
SAMIA:
Pleasure!
Rebekah:
What version of Windows (XP, Vista, 7) do you have?
SAMIA:
Windows 7
SAMIA:
Windows 7 Home Premium
Rebekah:
Thanks for that confirmation. I do apologize for the delay, Samia. I am researching this error code now. You mentioned trying to install iTunes manually. To be sure I am on the same page, what steps did you take to do that?
SAMIA:
Well when the indsatalltion failed I was given instructions to select Download Only from Tools and then install manually. When I did it, I window popped up with the following items: - AppleApplicationSupport
SAMIA:
- AppleMobileDeviceSupport64
SAMIA:
- Bonjour64
SAMIA:
iTunes64
SAMIA:
SetupAdmin
SAMIA:
I selected Repair in all of them instead of Remove and all worked but iTunes64
SAMIA:
That's when I received the message that I sent you earlier.
SAMIA:
By the way, this is the fir st time something like this occured. I never had problems with installation before.
Rebekah:
I completely understand what you're saying. Since that Repair did not resolve the issue, our best option is to uninstall iTunes and its components and redownload it. To do this, we will follow the steps in this article: Removing and reinstalling iTunes and other software components for Windows Vista, Windows 7, or Windows 8
Rebekah:
First, we will want to quit iTunes and/or Apple Software Update if those are open at this time.
SAMIA:
Rebekah, the instructions you gave says, "For Windows XP, follow these steps to remove and reinstall iTunes and other software components for Windows XP."
SAMIA:
I closed all applications
SAMIA:
Also, my iTunes doesn't open anymore after the new failed installation.
Rebekah:
The section that says "For Windows XP…" is in case we opened up the wrong article, as we have the one for Windows Vista, 7, or 8. There is a link to click ("these steps") in those directions that would take us to the article for uninstalling on a Windows XP.
Rebekah:
So no worries! We have the right article!
Rebekah:
On the computer, we will want to click on Start > Control Panel. In Control Panel, we will click the "Uninstall a program" link.
SAMIA:
I thought so after doing a little exploration.
SAMIA:
done
Rebekah:
Alright, we'll want to select iTunes from the list of currently installed programs. Then we will click Uninstall. When asked if you would like to remove iTunes, let's click Yes.
Rebekah:
After the uninstallation is complete, we don't want to restart your computer if you're prompted.
SAMIA:
Done
Rebekah:
Then if you see other iTunes entries on the list, we'll want to remove them the same way.
Rebekah:
Then we will remove all instances of Apple Software Update the same way you removed iTunes.
SAMIA:
Okay, but do I have to remoce iCloud as well?
SAMIA:
Rebekah, I received the same error message again when uninstalling
Rebekah:
We actually do not need to remove iCloud. After the Apple Software Update, we will want to remove all instances of Apple Mobile Device Support
Rebekah:
How strange! Are you able to click past that and allow the process to continue or has it stopped it completely?
SAMIA:
I am unable to uninstall iTunes either
SAMIA:
Stopped completely
SAMIA:
I treied clicking Repair
Rebekah:
Alright, after trying the Repair option, let's see if it will allow us to continue uninstalling or not.
SAMIA:
I tried that but unfortunately, it isn't working. I still get that same message with error code 2324.
Rebekah:
This error code is not something that I am finding in my sources, Samia. So there is a chance that it is being caused with the Windows computer itself. However, I did find a link that may be able to help with uninstalling iTunes from Windows' support site: http://support.microsoft.com/mats/Program_Install_and_Uninstall
SAMIA:
Rebekah, you're a genius! It worked! iTunes is no longer there. What next?
Rebekah:
Awesome! I'm glad that worked!
Rebekah:
To be sure I am on the same page, what was the last component we uninstalled?
SAMIA:
iTunes
SAMIA:
Shall I remove the Apple Application Support, Apple Mobile Device Support, and Apple Software Update
Rebekah:
That is correct! However, we do want to uninstall it in the order I mentioned above. So Apple Software Update first, Apple Mobile Device Support next, and then Apple Mobile Device Support.
SAMIA:
Got it, but is the second one to uninstall Apple Mobile Device Support OR Apple pplication Support?
Rebekah:
The second one is Apple Mobile Device Support.
Rebekah:
The Application Support will be the last component we uninstall.
SAMIA:
Thanks! I'm on it.
SAMIA:
Done! ll 3 are gone, well 4 with iTunes. Now what?
Rebekah:
Awesome! Also, I just noticed that I accidentally typed Apple Mobile Device Support twice, I do apologize for any confusion! Now we will remove all instances of Bonjour and then remove all instances of Apple Application Support.
SAMIA:
There was only 1 instance with Bonjour. I don't know what the instances are for Apple Application Support
Rebekah:
Yes, Bonjour is often only listed once. Is the Apple Application Support listed at all?
SAMIA:
No
SAMIA:
Since I removed it
Rebekah:
Oh, perfect! If it was removed, we should be set!
Rebekah:
We have removed iTunes and its components now! From here, our next step is to restart the computer. Then once you reboot, you can redownload iTunes from apple.com/itunes
Rebekah:
That should allow you to download iTunes!
SAMIA:
Shall I downloaad the latest vesion?
Rebekah:
You will want to first restart the computer as shown in the article. That will ensure that this process goes smoothly and that everything was removed correctly! Then you can try downloading iTunes again.
SAMIA:
Okay, thanks Rebekah!
Rebekah:
You're very welcome! I'm glad I could help! And of course if you have any issue after the reboot and download, you can always chat us back, as chat is open 24 hours! You will just need to give your case number and the next Advisor would have all my notes!
SAMIA:
Thanks again for all your help, for I couldn't have managed with out it. Have a nice day!
Rebekah:
You're very welcome! I know how important iTunes is and I'm glad we could get you on a path to resolution!
Rebekah:
I hope you have a lovely day!
Rebekah:
It's been a pleasure speaking with you! Thanks for chatting with us Samia. If you don't have any more questions, select End Chat from the upper left corner of the chat window.
SAMIA:
Will do, thanks.
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