Out of Memory error after upgrading to Reader X

We have several PDF documents that work fine on Reader 9. But after upgrading to Reader X, the files will not open. Instead, they report an Out Of Memory error and a blank document opens instead. Removing Reader X and re-installing Reader 9 corrects the issue. This has been reproduced on 3 different PCs running both Windows XP and Windows 7.
Any suggestions?

Just to throw in my 2 cents... Adobe has known about the out of memory bug at least since 01/12/2011 because that is when I reported the problem to them. I even had an escalated support case #181995624 and bug#2800823. Our problem comes from a EFI Fiery E7000 attached to our Lanier LD460c Copier. Any pdf's made from that copier will not open in Acrobat X, although they will open in lower versions of Acrobat just fine. Our only workaround is to keep Acrrobat 9 on office computers, or you can open the offending pdf in Acrobat 9 or earlier and print it to pdf, and then it will open in Acrobat X!!! They acknowledged that this was a bug, see my email chain below. This was the last update I received from Adobe, very frustrating...
From:
Sent: Wednesday, February 09, 2011 9:12 AM
To:
Cc:
Subject: RE: Case 181995624; Unable to open PDF
Hi Phil,
We do not have this information or estimate time by our Engineering team yet.
Regards,
Neeraj
From:
Sent: Monday, February 07, 2011 8:19 PM
To:
Cc:
Subject: RE: Case 181995624; Unable to open PDF
Next major release as in the next patch for Acrobat X, or as in Acrobat 11?
From:
Sent: Saturday, February 05, 2011 4:31 AM
To:
Cc:
Subject: Case 181995624; Unable to open PDF
Hi Phil,
You can get back to us with the Bug Number provided you earlier based on which we will give you the update by our Engineering team. However, the update for now is that it is decided to fix in our next major release.
Regards,
Neeraj
From:
Sent: Thursday, February 03, 2011 1:33 AM
To:
Subject: RE: Case 181995624; Unable to open PDF
Can you send me a link to where I can find information on the bug?
From:
Sent: Tuesday, February 01, 2011 10:14 AM
To:
Cc:
Subject: Case 181995624; Unable to open PDF
Hi Phil,
Hope you are doing well.
I have researched on your issue and found that it is a BUG with Acrobat X. I have logged it on your behalf so that our Engineering team can have a look on that. Please find the Bug Number #2800823 for any update on this in future. I am closing this case on your behalf.
Have a nice day.
Regards,
Neeraj
From:
Sent: Tuesday, February 01, 2011 12:22 AM
To:
Cc:
Subject: RE: Case 181995624; Unable to open PDF
Any updates on this case?
From:
Sent: Friday, January 14, 2011 2:03 PM
To:
Cc:
Subject: RE: Case 181995624; Unable to open PDF
The EFI Fiery E-7000 Controller version is 1.2.0 and it handles the scanning and printing functionality of our Lanier LD160c copier. I have attached two sample files. One is a 1 page scan from our copier. The other is a combined pdf that I just created in Acrobat 9. The first two pages of the combined pdf consists of a webpage that I printed using Acrobat 9 and then the scan from the copier is on the 3rd page. In Acrobat X, once you get to the 3rd page you will receive the Out of Memory error. It will open in previous versions of Acrobat just fine though.
From:
Sent: Friday, January 14, 2011 11:52 AM
To:
Cc:
Subject: Case 181995624; Unable to open PDF
Hi Phil,
Thanks for the information.
I have the PDF file provided by you and able to reproduce the behavior. I tried to call you at 214-303-1500 but got voice mail.
Please let me know when you will be available so that I could call you and continue further with this issue.
Regards,
Neeraj
From:
Sent: Thursday, January 13, 2011 6:57 AM
To:
Cc:
Subject: Re: Case 181995624; Unable to open PDF
It is a walk up copier and we scan to email. The EFI Fiery controller E7000 handles pdf conversion for the copier, but yes it has the latest firmware. The bottom line is that we have 3 or 4 years worth of pdfs created from that copier rendered useless by Acrobat X. They open fine in previous versions of Acrobat. Did you get the test pdf file when this case was created?
-- Sent from my Palm Pre
On Jan 12, 2011 6:12 PM, Acrobat Support <[email protected]> wrote:
Hi Philip,
Thank you for choosing Adobe Support we have got your concern, we see that you are facing an issue with opening PDF files in Acrobat X, created from Lanier (Ricoh) LD160c copier. A technical support case 181995624 has been created for your reference. In order to assist you further. We would like to have the following information.
· Are you using the latest scanner driver ?
· What is the exact scanning workflow ?
Regards
Acrobat Support

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serverCon.setRequestProperty("Content-Length",
Long.toString(fileToUpload.length()));
serverCon.setRequestProperty(FILENAME_HEADER, destDir +
destFileName);
serverCon.setRequestProperty(FILELASTMOD_HEADER, strLastMod);
if (webadminApplet.DEBUG) System.out.println("Connection with
FTP server established");
// create file stream and write stream to write file data.
FileInputStream fis = new FileInputStream(fileToUpload);
OutputStream os = serverCon.getOutputStream();
try
// transfer the file in 4K chunks.
byte[] buffer = new byte[4096];
long byteCnt = 0;
//long percent = 0;
int newPercent = 0;
int oldPercent = 0;
while (true)
int bytes = fis.read(buffer);
byteCnt += bytes;
//11-21-02 :
//If itemID is greater than -1 this is an import file
transfer
//otherwise this is a header graphic file transfer.
if (itemID > -1)
newPercent = (int) ((double) byteCnt/ (double)
fileSize * 100.0);
int diff = newPercent - oldPercent;
if (newPercent == 0 || diff >= 20)
oldPercent = newPercent;
jbInit.getImportTable().displayFileTransferStatus
(itemID,
newPercent);
if (bytes < 0) break;
os.write(buffer, 0, bytes);
os.flush();
if (webadminApplet.DEBUG) System.out.println("No of bytes
sent: " + byteCnt);
finally
// close related streams.
os.close();
fis.close();
if (webadminApplet.DEBUG) System.out.println("File
Transmission complete");
// find out what the servlet has got to say in response.
BufferedReader reader = new BufferedReader(
new
InputStreamReader(serverCon.getInputStream()));
try
String line;
while ((line = reader.readLine()) != null)
if (webadminApplet.DEBUG) System.out.println(line);
finally
// close the reader stream from servlet.
reader.close();
} // end of the big try block.
catch (Exception e)
System.out.println("Exception during file transfer:\n" + e);
e.printStackTrace();
return("FTP failed. See Java Console for Errors.");
} // end of catch block.
return("File: " + fname + " successfully transferred.");
} // end of method transferFile().
} // end of class fileTransferClient
Server side code:
import java.io.*;
import javax.servlet.*;
import javax.servlet.http.*;
import java.util.*;
import java.net.*;
// This servlet class acts as an FTP server to enable transfer of
files
// from client side.
public class FtpServerServlet extends HttpServlet
String ftpDir = "D:\\pub\\FTP\\";
private static final String FILENAME_HEADER = "fileName";
private static final String FILELASTMOD_HEADER = "fileLastMod";
public void doGet(HttpServletRequest req, HttpServletResponse resp)
throws ServletException,
IOException
doPost(req, resp);
public void doPost(HttpServletRequest req, HttpServletResponse
resp)
throws ServletException,
IOException
// ### for now enable overwrite by default.
boolean overwrite = true;
// get the fileName for this transmission.
String fileName = req.getHeader(FILENAME_HEADER);
// also get the last mod of this file.
String strLastMod = req.getHeader(FILELASTMOD_HEADER);
String message = "Filename: " + fileName + " saved
successfully.";
int status = HttpServletResponse.SC_OK;
System.out.println("fileName from client: " + fileName);
// if filename is not specified, complain.
if (fileName == null)
message = "Filename not specified";
status = HttpServletResponse.SC_INTERNAL_SERVER_ERROR;
else
// open the file stream for the file about to be transferred.
File uploadedFile = new File(fileName);
// check if file already exists - and overwrite if necessary.
if (uploadedFile.exists())
if (overwrite)
// delete the file.
uploadedFile.delete();
// ensure the directory is writable - and a new file may be
created.
if (!uploadedFile.createNewFile())
message = "Unable to create file on server. FTP failed.";
status = HttpServletResponse.SC_INTERNAL_SERVER_ERROR;
else
// get the necessary streams for file creation.
FileOutputStream fos = new FileOutputStream(uploadedFile);
InputStream is = req.getInputStream();
try
// create a buffer. 4K!
byte[] buffer = new byte[4096];
// read from input stream and write to file stream.
int byteCnt = 0;
while (true)
int bytes = is.read(buffer);
if (bytes < 0) break;
byteCnt += bytes;
// System.out.println(buffer);
fos.write(buffer, 0, bytes);
// flush the stream.
fos.flush();
} // end of try block.
finally
is.close();
fos.close();
// set last mod date for this file.
uploadedFile.setLastModified((new
Long(strLastMod)).longValue());
} // end of finally block.
} // end - the new file may be created on server.
} // end - we have a valid filename.
// set response headers.
resp.setContentType("text/plain");
resp.setStatus(status);
if (status != HttpServletResponse.SC_OK)
getServletContext().log("ERROR: " + message);
// get output stream.
PrintWriter out = resp.getWriter();
out.println(message);
} // end of doPost().
} // end of class FtpServerServlet

OK - the problem you describe is definitely what's giving you grief.
The workaround is to use a socket connection and send your own request headers, with the content length filled in. You may have to multi-part mime encode the stream on its way out as well (I'm not about that...).
You can use the following:
http://porsche.cis.udel.edu:8080/cis479/lectures/slides-04/slide-02.html
on your server to get a feel for the format that the request headers need to take.
- Kevin
I get the out of Memory Error on the client side. I
was told that this might be a bug in the URLConnection
class implementation that basically it wont know the
content length until all the data has been written to
the output stream, so it uses an in memory buffer to
store the data which basically causes memory issues..
do you think there might be a workaround of any kind..
or maybe a way that the buffer might be flushed after
a certain size of file has been uploaded.. ?? do you
have any ideas?

Photoshop CS6 has out of memory errors under Mac OS X 10.7.4

Has anyone who has a 2008 MacBoo Pro with the NVIDIA GeForce 8600M GT 512 MB graphics card tried running Photoshop CS6 under Mac OS X 10.7.4?
On my MacBook Pro, PS CS6 launches; however, any action results in an out of memory error. The CS6 versions of After Effects, Premiere Pro and Illustrator all launch and run as expected under 10.7.4.
If I switch to my Mac OS X 10.6.8 startup volume, Photoshop CS6 runs as expected.
I have support cases open with Adobe, NVidia and Apple. Adobe thinks I need to update the display drivers. NVidia says display drivers must be provided by Apple. Apple says that the display drivers are current. The Apple support agent said that he can escalate the case if the issue can be reproduced on more than one computer.
I'd love to keep my MacBook Pro running another year or so without having to reboot in 10.6.8 every time I need to use Photoshop. I'd stay with 10.6.8, but of course iCloud requires 10.7.4.
I have not tried 10.8 yet, but it's on my troubleshooting list.
Also, PS CS6 runs fine under Mac OS X 10.7.4 on my 2010 iMac.
Thanks in advance for any feedback.
- Warren

It looks like it was indeed the display driver for the NVIDIA GeForce 8600 GT 512 MB graphics card inside my 2008 MacBook Pro.
It seems that this driver only gets installed if you upgrade from Mac OS X 10.6.7 to 10.7.4 while the startup drive is connected to the MacBook Pro itself. I had updated while the startup drive was connected to my 2010 iMac. Accordingly, I could have reinstalled Photoshop 100 times without it ever launching as expected. Having used the external startup drive with three other Apple computers (all 2010 or newer machines) with Photoshop CS6 launching as expected, I had just assumed (mistakenly) that it would work as expected with my 2008 computer.
So, this was simple enough to resolve by upgrading the OS on the external startup drive while having it connected to the MacBook Pro. In hindsight, this makes perfect sense.
-Warren

Out of Memory error after upgrading to Reader X

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