Outlook 2010 cannot connect to Century Link server

My Outlook was working fine and Century Link made log in changes.  I have had professional work on my computer, still would not work, a clean install was done.  Outlook worked off and on in his office but will not work in my home.  Century
Link blames Outlook and I have spent countless hours with settings, all test messages fail.  Can anyone help?

Hi,
Based on the provided information we can't determine the issue is on Outlook or CenturyLink right now, I need to know some more information to narrow this down.
What type of account do you use in Outlook? POP3 or IMAP?
What changes did CenturyLink make to the settings? Could you please provide the details such as send/receive servers and portals? Make sure there is no firewall settings on your home computer to block these settings.
As you mentioned all the test messages failed, I need to know failed when sending or receiving?
Regards,
Melon Chen
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. Please remember to mark the replies as answers if they help, and unmark the answers if they provide no help. If you have feedback for TechNet Support, contact
[email protected]

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