Outlook 2010 "Your automatic reply settings cannot be displayed because the server is unavailable" error
Hi,
We recently introduced a Exchange 2010 server into our Exchange 2003 enviroment but had to stop migrating users over to it after it became appartent that users using Outlook 2010 could not switch on their Out Of Office, getting an "Your automatic reply settings
cannot be displayed because the server is currently unavailable" error. However users on the new 2010 can set OOF if they use OWA or Outlook 2003!
Running the Test E-mail AutoConfiguration shows no errors with the Log tab showing Autodiscover succeeded and the Results tab showing all the correct values, including a OOF URL of
/Autodiscover/Autodiscover.xml">https://<servername>/Autodiscover/Autodiscover.xml into IE gives a XML file with a 600 error code.
I have looked at loads of 'solutions' on the Internet but cannot get this working, anyone have any suggestions?
Thank you,
Craig
Please verify IIS
settings:
======================
On Exchange CAS
server, open IIS console,
Go to default web site, double click “SSL
Settings”, make sure Client Certificates is set to “Ignore”
Click Autodiscover, double click “SSL
Settings”, make sure Client Certificates is set to “Ignore”
Click EWS, double click “SSL
Settings”, make sure Client Certificates is set to “Ignore”
Click OAB, double click “SSL
Settings”, make sure Client Certificates is set to “Ignore”
Please run IISRESET command to load the changes.
Thanks.
Tony Chen
TechNet Community Support
Similar Messages
-
Outlook 2013: Your Automatic Reply Settings Cannot Be Displayed Because The Server Is Unavailable
When I configure the Outlook profile manually then receive warning "Your Automatic Reply Settings Cannot Be Displayed Because The Server Is Unavailable" when clicking "Automatic Replies (Out of Office)".
However if I use Autodiscover to configure the Outlook profile the above does not occur and "Automatic Replies (Out of Office)" works fine.
Client: Outlook 2013 Click-to-Run version 15.0.4551.1011 on Windows 7 Pro SP1.
Server: Exchange 2007 SP3 on Windows SBS 2008 SP2.Hi,
First of all, please make sure you have installed this Outlook 2013 hotfix package (December 10, 2013):
http://support.microsoft.com/kb/2825652/en-us
It may fix the issue.
If the hotfix doesn't help, please note, this problem can occur after your primary SMTP address changes. The problem occurs because your previous primary SMTP address is cached in the Windows registry under your Outlook profile and this information does
not get refreshed for 24-48 hours after the SMTP address change.
So please make sure you have configured smtp address correctly, or, we can find some workarounds from the link below:
http://support.microsoft.com/kb/2693800/en-us
Regards,
Melon Chen
TechNet Community Support -
One of our users is having problems setting replies from Outlook on his local PC. This is an SBS 2008 Server with Exchange 2007. The client PC is running Windows 8 with Outlook 2013. This issue doesn't seem to affect other users but this
is the only client with Outlook 2013.
When trying to set an automatic reply from within Outlook 2013 we get the "Your automatic reply settings cannot be displayed because the server is unavailable". Outlook seems to be connecting and working fine so connection to the server does
exist.
Trying this same operation from owa works without issue. Please let me know what we need to do to find a solution.
Thanks so much!Problem:
IMAP downloads inbox don't work after November patches.
If you install a fresh OS and O2K13 unpatched ,the IMAP works fine.
Fully patched O2K10 works fine too.
It worked for my customer until November patch Tuesday broke the IMAP sync.
Consultant opened case.
Response from Microsoft:
This is with regards to the issue faced by you due to regression caused by November security update. This is further to inform you
that fix is out and below is the download links for 32 bit and 64 bit of the office suites. You need to apply all 3 hotfix. The crash issue and IMAP issue would get resolved
immediately while the issue related to Free / Busy and OOF not getting set would take 24-36 hours to start working once the patch is
applied.
Below
are the KB articles:
Description
of the Outlook 2013 hotfix package (Outlook-x-none.msp): December 10, 2013:
http://support.microsoft.com/kb/2825652
Description
of the Word 2013 hotfix package (Word-x-none.msp): December 10, 2013:
http://support.microsoft.com/kb/2837674
Description
of the Office 2013 hotfix package ( 2013:
http://support.microsoft.com/kb/2849994
Description of the Office 2013 hotfix package ( December 10, 2013:
http://support.microsoft.com/kb/2849994
Issues that this hotfix package fixes
Consider the following scenario:
You have a SharePoint Server environment that has complex workflows.
You implement the ReceiveTimeOut registry entry to increase the global timeout to 90 seconds.
You click Open this task button to open a workflow task in Outlook 2013.
In this scenario, when you click any approval option from the popup dialog box, you receive the following error message:
This task could not be updated at this time.
When you reply or forward an email message by using inline replies, you cannot use the Close and Delete method of Outlook Visual Basic for Application. Additionally, you
receive the following error message:
Run-time error '-2147467259 (80004005)': This method can't be used with an inline response mail
item.
Consider the following scenario:
Assume that User A is located on an on-premises Exchange Server, and User B is located on Cloud.
Both the on-premises Exchange Server and the Cloud enables the Federation Trust.
User A share his own calendar to User B with Full Details permission, and send the sharing invitation to User B.
User B opens the sharing invitation from User A, click Open this Calendar, Outlook browses to the Calendar module and opens
the shared calendar.
In this scenario, the shared calendar does not show any content.
Consider the following scenario:
You install Outlook 2013 on Windows Server 2008 R2 or Windows Server 2012 with Terminal Server Role installed.
You implement the Use Cached Exchange Mode for new and Existing Outlook Profiles Group Policy settings and enable it.
In this scenario, when you open the Outlook Account Settings window, and double-click the Exchange
account, the Use Cached Exchange Mode check box is not checked in the popup dialog box.
Consider the following scenario:
You have an Exchange Server that has Public Folders.
You create the Outlook Security Settings folder under
All Public Folders.
You publish the AdminSecurityMode registry entry and set to a value of 1.
You configure Outlook 2013 to use cached mode.
In this scenario, when Outlook 2013 connects to Exchange Server, Outlook crashes.
Description of the Word 2013 hotfix package (Word-x-none.msp): December 10, 2013:
http://support.microsoft.com/kb/2837674
Assume that you open a meeting request in a separate window in Outlook 2013. When you click
Accept and then click
Send Reply Now, Outlook crashes.
Description of the Outlook 2013 hotfix package (Outlook-x-none.msp): December 10, 2013:
http://support.microsoft.com/kb/2825652
Issues that this hotfix package fixes
Assume that you have a recurring appointment that does not have a subject. You make some changes to one instance of the appointment and then save the instance. When you
try to open or delete the instance, Outlook may crash. Additionally, when you drag-and-drop one instance of the appointment to a different
time in the calendar, Outlook may crash.
When you reply or forward an email message by using inline replies, you cannot use the Close and Delete method of Outlook Visual Basic for Application. Additionally, you
receive the following error message:
Run-time error '-2147467259 (80004005)': This method can't be used with an inline response mail
item.
Consider the following scenario:
Assume that User A has a mailbox that is located on an on-premises Exchange Server, and User B has a mailbox that is located
on Cloud.
Both the on-premises Exchange Server and the Cloud enable the federation trust.
User A share his own calendar to User B with Full Details permission, and send the sharing invitation to User B.
User B opens the sharing invitation from User A, click Open this Calendar, Outlook browses to the Calendar module and opens
the shared calendar.
In this scenario, the shared calendar does not show any content.
Consider the following scenario:
You install Outlook 2013 on Windows Server 2008 R2 or Windows Server 2012 with Terminal Server Role installed.
You implement the Use Cached Exchange Mode for new and Existing Outlook Profiles Group Policy
settings and enable it.
In this scenario, when you open the Outlook Account Settings window, and double-click the Exchange
account, the Use Cached Exchange Mode check box is not checked in the popup dialog box.
Consider the following scenario:
You have an Exchange Server that has Public Folders.
You create the Outlook Security Settings folder under
All Public Folders.
You publish the AdminSecurityMode
registry entry and set to a value of 1.
You configure Outlook 2013 to use cached mode.
In this scenario, when Outlook 2013 connects to Exchange Server, Outlook crashes.
Consider the following scenario:
You have two Active Directory forests (Forest A and Forest B).
User A and User B have their mailboxes that are located on Forest A.
User A share his own calendar with User B with Full Details permission.
User B add the shared calendar and let it sync.
You move User B’s mailbox to Forest B.
In this scenario, the shared data in the shared calendar is removed every second time that User A restarts Outlook. And it is re-synced
when User A browses to the Calendar module.
Unfortunately TechNet isn't coming back, sorry folks :-(
The 3 patches above immediately fixed the issue for me!
Thanks so much! -
Hi,
This is my first post in the forums. Please forgive me if it's in the wrong category or if it's not posted correctly in any way.
I'll try and give you below as much information about the problem we have here as I can.
What we have:
- an on-premises Windows 2012 Standard server that is the PDC, DNS and DHCP server;
- a second Windows 2012 Standard server with the sole purpose of hosting our Exchange 2013 CU7 server;
- Windows 7 PCs with Office Home and Business 2010 v.14.0.7143.5000 (32-bit);
- Outlook 2010 connects through Outlook Anywhere (mail.ourdomain.com).
The problem:
If trying to set up Out of Office through Outlook on the client PCs, we'd get an error message: 'Your automatic reply settings cannot be displayed because the server is currently unavailable. Try again later.' Interestingly, it does work normally for some users.
It works fine for all users if done through OWA.
Tests performed:
User 1 on PC1 has the problem. User 2 on PC2 doesn't have the problem. Both users are members of the same security groups.
- setting up User 2 on PC 1: the problem exists;
- setting up User 1 on PC 2: the problem exists;
- setting up a second Outlook profile on PC2 within User 2's domain account (the one that works), for the same User 2: the problem still exists!
I haven't been able to set up an Outlook account that works since this issue was discovered, although there are existing Outlook accounts that do not have the issue.
Let me also point out we have another issue we are working on and which may or may not be related: the Autodiscover function in Outlook doesn't work. Test E-mail AutoConfiguration results in 'Autoconfiguration was unable to determine your settings!'.
I can see postings in the Internet of other people having the same problem with OoO, but couldn't see a solution that fits my case: some existing accounts in Outlook are fine, other are not and newly created profiles of aforementioned working accounts do not
work. The majority of the articles/threads I read suggest recreating the Virtual Directories in Exchange, but we did that just a month ago (when troubleshooting the Autodiscover problem) and besides if the problem is in the Virtual Directories, I would expect
it to affect all accounts.
Any help in resolving this problem would be greatly appreciated. Please let me know if you need other details.
Apologies if the posting is not in the right place or not done properly - I'm still learning.The IIS log files on the CAS might tell you something. Depending on how your proxy server handles NAT the IP address of your connection might be from the proxy server instead of your client.
In any case, a tool like Fiddler (http://www.telerik.com/fiddler) can be extremely helpful in working on problems like this because it can decode the SSL traffic on the client and you can see what's being sent
and what's being received.
Another thing to check (although it's unlikely to be your case) is whether or not your browser (when you try connecting to the autodiscover URL) thinks it's in the "Internet" zone. the "Local intranet", or at a "Trusted" site.
The domain names you use on machines on your LAN should be excluded from being proxyed. Anything with "." in the name will be set, unless excluded, to the proxy server.
Is the time correct on the client machine? Is it more than 5 minutes different to the Exchange machines and domain controllers? That'd be something that would cause Kerberos to fail.
A certificate can be a problem if its expired or if it doesn't have the correct names. But I wouldn't worry about the uglog.com domain just yet. Until you get the Autodiscover working with the SCP you have bigger problems.
If you've never used a WPAD file then don't worry about it. It's very useful if you have a complex network and you want to manage how browsers connect to servers. For example, if you have multiple proxy servers the each manage a different set of names, an/or
if some names should bypass proxy servers entirely and just connect directly. If run a strictly Microsoft network with only Microsoft product that you can manage with GPOs (and you can enforce those GPOs on every machine -- even the BYOD ones) you probably
don't need a WPAD.
--- Rich Matheisen MCSE&I, Exchange MVP -
Automatic reply settings cannot be displayed (O365 -Exchange 2013)
Good afternoon,
I am currently having a problem with one employee who uses the automatic replys when he is away from work.
The error I get when trying to turn his replies on or off from outlook 2013 is "your automatic reply settings cannot be displayed because the server is currently unavailable. However I can have him log into OWA from his phone and web browser where he can
enable to disable the settings. But I need him to be able to do this quickly from his computer.
Ive done quit a bit of research and below are the things Ive tried.
- Checked Exchange 2013 and user profiles nothing setup there.
- Check for Windows Update KB2837618, it is not installed.
- Deleted profile from mail settings from control panel.
- This is an internal connection to the server and his machine is setup just like everyone elses. But yet he is the only user who is having problems.
- We just upgraded to 2013 exchange about 2 months ago, and we just updated from office 2010 to office 365 about 2 weeks ago.
Anyone who is able answer this question thanks in advance!From the user machine, can you confirm that he is able to access the out of office config URL?
Should be something like;
https://external.fqdn/ews/exchange.asmx
You can find it by running the 'The E-mail AutoConfiguration' tool by CTRL+RightClick on the Outlook icon in the system tray. -
Cannot send emails, because the server does allow relaying
since i've updated IOS 7 I cannot send emails, because the server does NOT allow relaying. None of the proposed solutions helped.
Go to Settings > Mail, Contacts, Calendars > Your Account > Account Name , tap on SMTP (under the 'Outgoing Mail Server' heading) and then tap on your Primary Server and enter your email account and password. See if doing that fixes things.
-
I changed my server at the end of May & all worked well until the past week end since when I am getting a message saying that I cannot get email because the server will not connect - although it does. It also claims that it was last backed up on Friday last despite having had several emails since Friday. What has happened & can I get email back to normal?
Hello Stern snapper
If you are having issues with receiving email on your iPad, then check out the article below to troubleshoot the issue. You may just need to remove the email account and add it back in.
iOS: Troubleshooting Mail
http://support.apple.com/kb/ts3899
Regards,
-Norm G. -
Error message: "Safari cannot open thepage because the server cannot be found"
Trying to open rte player on an iPad Mini, from the UK, but Error message: "Safari cannot open the page because the server cannot be found" is displayed. Am able to open other web pages. Only appears to be this website. Please help. Thanks in advanced.
the Safari app seems to be working for everything else. Its just the Netflix app that it wont open.
You don't use Safari to open the Netflix app. Just tap the icon for the Netflix app on your iPad homescreen. Safari is not involved at all.
I am at a loss as to what to do!
Well, if you still can't get it to work, the obvious thing to do would be to contact Netflix Support over on their website. -
Microsoft Outlook 2010 & 2013 cannot set automatic reply settings
Hello,
We cannot seem to set automatic reply's within outlook 2010 & 2013. We have an exchange server 2010. We
can setup automatic reply through OWA absolutely fine. The error that we receive is 'Your automatic reply settings cannot be displayed because the server is currently unavailable. Try again later.
However we can setup out of office on any other office version below 2010 fine. We have run through
a number of tests and have come to the conclusion that the auto discover service is not configured correctly. I have been told to run through the following
"We need to make sure the IIS service is assigned to the certificate which includes mail.mydomainname.co.uk
name:
Enable-ExchangeCertificate -Thumbprint 62C247B3BD081D0A8B074D4A928A76E6DA3BABBA -Services
POP,IMAP,SMTP,IIS
Then restart IIS service
to apply the changes.
If the user is connect
to mailbox from external environment as your test results, it is recommended to add the autodiscover.mydomain.co.uk name in your certificate with IIS service. If so, the autodiscover
service can be accessed successfully in your posted second steps(https:/autodiscover.mydomain.co.uk/autodiscover/autodiscover.xml). Alternatively, if you don’t want to change your certificate configuration, we need to create a new SRV record for mail.mydomainname.co.uk
to make your autodiscover succeed in last steps of Srv Record lookup method".
So I followed this and opened Exchange Managemnet Shell and ran the following.....
'Enable-ExchangeCertificate -Thumbprint 62C247B3BD081D0A8B074D4A928A76E6DA3BABBA -Services POP,IMAP,SMTP,IIS'
The following output was displayed:
"VERBOSE: Connecting to SERVER2011.EXCHANGE.local
VERBOSE: Connected to SERVER2011.EXCHANGE.local.
[PS] C:\Windows\system32>Enable-ExchangeCertificate -Thumbprint 62C247B3BD081D0A8B074D4A928A76E6DA3BABBA -Services POP,I
MAP,SMTP,IIS
WARNING: This certificate will not be used for external TLS connections with an FQDN of 'SERVER2011.EXCHANGE.local'
because the CA-signed certificate with thumbprint '71ADF367E190E269C1036BBF4A09C55E62536791' takes precedence. The
following receive/send connectors match that FQDN: Default SERVER2011.
WARNING: This certificate will not be used for external TLS connections with an FQDN of
'mail.companyname.co.uk' because the CA-signed certificate with thumbprint
'67ECB1A383CBD05424C58F6A5E753C9377F49D3D' takes precedence. The following receive/send connectors match that FQDN:
Windows SBS Internet Receive SERVER2011, Fax/Printer.
Confirm
Overwrite the existing default SMTP certificate?
Current certificate: '67ECB1A383CBD05424C58F6A5E753C9377F49D3D' (expires 09/08/2015 09:06:17)
Replace it with certificate: '62C247B3BD081D0A8B074D4A928A76E6DA3BABBA' (expires 06/08/2015 17:05:22)
[Y] Yes [A] Yes to All [N] No [L] No to All [?] Help (default is "Y"):"
I opened up 'Internet Information
Services (IIS) Manager to find 2 Server Certificates issues to 'mail.companyname'
with the certificate hash' 62C247B3BD081D0A8B074D4A928A76E6DA3BABBA' and '71ADF367E190E269C1036BBF4A09C55E62536791'.
I opened up the Exchange Management
Console to confirm that the IMAP, POP, IIS, and SMTP services are bound to both of the certificates for 'mail.companyname'.co.uk
I need to know if it is okay to proceed in replacing the certificate and running this
command.
Thank youHi,
We have this problem with some of our users, in that they get the server unavailable error when trying to activate the out of office.
In our case this is because the Proxy is blocking the connection from the PC to the Exchange, so we just go to Internet Options - Connections - LAN Settings - Advanced (under proxy server) then just add *.domain.com into the Exceptions box at the bottom.
This seems to resolve the issue and allow them to set their out of office. The only reason this reoccurs for these users is because their roaming profile for some reason won't save the proxy settings, which is a different issue.
Hope this helps. -
I cannot email photos from within iPhoto (v. 9.5.1). When I hit send I get a message: "Your email did not go through because the server did not reply." This happens for both my iCloud account and my Shaw account. What to do???
Are you able to email from Mail with those two accounts? If so:
1 - go to iPhoto's Accounts preference pane and delete both accounts. Now add them back and try again.
2 - a better solution IMO is to set Mail as the email client for iPhoto is iPhoto's General preference pane. This gives you better access to your contacts, a sent copy of all emails and, if you want a layout similar to iPhoto's, photo layouts located in Mail's stationary. -
This item cannot be displayed in the Reading Pane. Open the item to read its contents Outlook 2013
One of Outlook 2013 of Office Home and Business in Windows 7 Pro 64bit who is connecting to a local Exchange 2010 server is having the following error:
This item cannot be displayed in the Reading Pane. Open the item to read its contents.
When launching Outlook, it seems work fine. If user click other folders and click Inbox again. The error comes out. It only happens on Inbox folder.
I have tried the followings with no luck.
1. Rebuilt new Outlook profile.
2. Rebuilt new Windows profile + Outlook profile.
3. Disabled all add-ins.
There are 2 ways I can make it work.
1. I disabled "Cache Mode", then it starts working well.
2. Start Outlook with outlook.com /safe.
So the question is why in Cache mode, Outlook 2013 cannot display the item in reading pane.
Any hint will be appreciated.
CliffZCliffZ,
One hint: Do an offline virus scan on the affected computer:
1. Check if your computer has a 32- or a 64-bit system. Right-click on Computer icon, choose Properties. System type reveals the bitness.
2. Download the appropriate virus scanning version from http://windows.microsoft.com/en-US/windows/what-is-windows-defender-offline
Note: If you're on Windows 8.1: http://windows.microsoft.com/en-us/windows/what-is-windows-defender-offline-beta
3. Insert a USB stick with nothing important on. Observe the drive letter (F:, G: etc ...) assigned to it.
4. Start the downloaded program and follow the instructions. Note: Choose the correct drive letter from 3 above.
5. Restart your computer so it will boot from the USB stick. Depending on computer brand you can often press F12 to get a boot menu.
Sometimes you have to enter BIOS to tell the computer to boot from USB if present.
The quick scan starts. Abort it and select Full Scan.
Let it run overnight.
Regards Pete -
"Photos in the Camera Roll of "(your) iPhone" cannot be imported because the device is locked with a passcode. You must unlock the device to import them." That's the new error message when I plug in my iPhone 5 running the latest iOS 7.1 into the MacBook Pro running iPhoto '11 v.9.4.3. My Mac OSX is still 10.8.5.
So, I unlock the iPhone by entering the "passcode" before I plug it into the MBP and still iPhoto does nothing. At least it doesn't issue the error message above.
I've checked both iPhoto preferences and those for Photos and Camera in the Settings on the iPhone. There doesn't seem to be anything to change this lack of connectivity.
What next please?An hour-long phone discussion with Apple Support yesterday solved this question and sorted a couple of others.
As for this one, do not ignore any messages which pop up when you plug in your iPhone and ask "Trust this computer?". The correct reply is "Yes", not "Cancel".
OK, you cancelled like I did, thinking "What on earth is this for?". Mistake. You can force the issue by having iTunes open when you next plug in your iPhone. Tell the iPhone that it can trust its old friend, your computer and voila! Your photos can download into iPhoto again.
Thank you, Jay with Apple Sydney, Australia! -
I have edited the default edit form for my Issue Tracking Tool using Info Path, But currently when I try accessing the form using IE 10 64x , I got the following error-
“The form cannot be displayed in the browser because the use of DOM storage has been disabled in the current browser settings. In order to load the form, DOM storage must be allowed.”
But using Firefox I was able to access the edit form , so can anyone advice on this please?
Thanks. Tools > Internet Options > Privacy Tab > Advanced
Check the over-ride box to Enable/Accept cookies. Click on Always allow session
cookies.
2. Clear Your Cache and Cookie Files
If you are using an Internet Explorer browser, please follow these instructions to clear
your cache and cookie files: Open your Internet Explorer browser.
Tools > Internet Options > General > Browsing History
Click Delete Browsing History.
Delete Temporary Internet Files, Cookies and History Also under Browsing History,
click Settings and make sure that your browser automatically checks for newer versions
of stored pages. Click OK and restart your browser
3. Pop-up Blockers
Turn Off the firewall in IE.
you can disable\enable it from below:
http://webdevwonders.com/clear-dom-storage/
Clear DOM Storage in Firefox:
Select “Tools” -> “Clear Recent History”, open “Details”, check “Cookies” and select “Everything” as time range.
ATTENTION: No other time range will clear the DOM Storage. Have a look at
Mozillas documentation for further info.
Disable DOM Storage in Firefox:
Type “about:config” in your address bar and hit enter to view your internal browser settings. Scroll down to „dom.storage.enabled“, right click on it and hit „Toggle“ to disable the DOM Storage.
Clear DOM Storage in Internet Explorer:
Select “Tools” -> “Internet Options” -> “General” -> check “Delete browsing history on exit”, click on “Delete”, check “Cookies”, click on “Delete” once more and restart your browser afterwards.
Disable DOM Storage in Internet Explorer:
Select “Extras” -> “Internet Options” -> “Advanced” Tab -> Go to “Security” -> uncheck “Enable DOM-Storage”
Clear DOM Storage in Chrome:
Select “Tools” -> “Clear browsing data…”, check “Delete cookies and other site data”, select “Everything” from “Clear data from this period” and click on “Clear browsing data”.
Disable DOM Storage in Chrome:
Open “Options” and select “Under the Hood” Tab. Click on “Content settings…”, select “Cookies” and set “Block sites from setting any data”.
If this helped you resolve your issue, please mark it Answered
ok i did all these steps but still i am getting the same error,, i can not understand how SharePoint works better on firefox and chrome comparing to IE !!! so what i should do now , as all the edit forms that are customized using Info path can not be viewed
on IE 10 64x !!!! -
Your Digital Id Name Cannot Be Found By The Underlying Security
Hi All,
I found many links to this error message, but none of them helped.
I created a self signed certificate for testing e-mail signing and encryption. I was able to sign and send an encrypted email. But when I try to open an encrypted email I get the message "Cannot open this item. Your Digital ID name cannot be found by
the underlying security system". I have the certificate under the address book of Outlook 2010.
Is there anything wrong with the certificate or I'm missing anything?
Regards,
MadhukarHi Madhukar,
The error "Your digital ID name could not be found by the underlying security system." is typically caused by one of the following reasons:
The sender of an encrypted message uses a Public Key for the recipient that is not installed on the recipient's computer (such as an expired Digital ID).
Your digital certificate is damaged or corrupted.
Please take a look at this KB article and see if it helps:
http://support.microsoft.com/kb/258527
(Note, although the link applies to an earlier version of Outlook, the same concept holds good for Outlook 2010 as well. )
Regards,
Ethan Hua
TechNet Community Support
It's recommended to download and install
Configuration Analyzer Tool (OffCAT), which is developed by Microsoft Support teams. Once the tool is installed, you can run it at any time to scan for hundreds of known issues in Office
programs. -
I had made some changes to Firefox this morning, including changing the start-up page to Outlook. Now as soon as Firefox comes up and Outlook starts, it freezes. I cannot even get to the Firefox options to reset them.
To start Firefox up with a blank page with a blank page instead of your home page, you can type or paste the following in the "Run" dialog, or maybe in the charms bar search box (I haven't tested that):
firefox.exe "about:blank"
I'm not sure why Outlook.com -- which should redirect to the Live Mail login page if your previous session cookies have expired -- would freeze Firefox.
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