Out of Office error: 'Your automatic reply settings cannot be displayed because the server is currently unavailable. Try again later.'
Hi,
This is my first post in the forums. Please forgive me if it's in the wrong category or if it's not posted correctly in any way.
I'll try and give you below as much information about the problem we have here as I can.
What we have:
- an on-premises Windows 2012 Standard server that is the PDC, DNS and DHCP server;
- a second Windows 2012 Standard server with the sole purpose of hosting our Exchange 2013 CU7 server;
- Windows 7 PCs with Office Home and Business 2010 v.14.0.7143.5000 (32-bit);
- Outlook 2010 connects through Outlook Anywhere (mail.ourdomain.com).
The problem:
If trying to set up Out of Office through Outlook on the client PCs, we'd get an error message: 'Your automatic reply settings cannot be displayed because the server is currently unavailable. Try again later.' Interestingly, it does work normally for some users.
It works fine for all users if done through OWA.
Tests performed:
User 1 on PC1 has the problem. User 2 on PC2 doesn't have the problem. Both users are members of the same security groups.
- setting up User 2 on PC 1: the problem exists;
- setting up User 1 on PC 2: the problem exists;
- setting up a second Outlook profile on PC2 within User 2's domain account (the one that works), for the same User 2: the problem still exists!
I haven't been able to set up an Outlook account that works since this issue was discovered, although there are existing Outlook accounts that do not have the issue.
Let me also point out we have another issue we are working on and which may or may not be related: the Autodiscover function in Outlook doesn't work. Test E-mail AutoConfiguration results in 'Autoconfiguration was unable to determine your settings!'.
I can see postings in the Internet of other people having the same problem with OoO, but couldn't see a solution that fits my case: some existing accounts in Outlook are fine, other are not and newly created profiles of aforementioned working accounts do not
work. The majority of the articles/threads I read suggest recreating the Virtual Directories in Exchange, but we did that just a month ago (when troubleshooting the Autodiscover problem) and besides if the problem is in the Virtual Directories, I would expect
it to affect all accounts.
Any help in resolving this problem would be greatly appreciated. Please let me know if you need other details.
Apologies if the posting is not in the right place or not done properly - I'm still learning.
The IIS log files on the CAS might tell you something. Depending on how your proxy server handles NAT the IP address of your connection might be from the proxy server instead of your client.
In any case, a tool like Fiddler (http://www.telerik.com/fiddler) can be extremely helpful in working on problems like this because it can decode the SSL traffic on the client and you can see what's being sent
and what's being received.
Another thing to check (although it's unlikely to be your case) is whether or not your browser (when you try connecting to the autodiscover URL) thinks it's in the "Internet" zone. the "Local intranet", or at a "Trusted" site.
The domain names you use on machines on your LAN should be excluded from being proxyed. Anything with "." in the name will be set, unless excluded, to the proxy server.
Is the time correct on the client machine? Is it more than 5 minutes different to the Exchange machines and domain controllers? That'd be something that would cause Kerberos to fail.
A certificate can be a problem if its expired or if it doesn't have the correct names. But I wouldn't worry about the uglog.com domain just yet. Until you get the Autodiscover working with the SCP you have bigger problems.
If you've never used a WPAD file then don't worry about it. It's very useful if you have a complex network and you want to manage how browsers connect to servers. For example, if you have multiple proxy servers the each manage a different set of names, an/or
if some names should bypass proxy servers entirely and just connect directly. If run a strictly Microsoft network with only Microsoft product that you can manage with GPOs (and you can enforce those GPOs on every machine -- even the BYOD ones) you probably
don't need a WPAD.
--- Rich Matheisen MCSE&I, Exchange MVP
Similar Messages
-
Hi,
We recently introduced a Exchange 2010 server into our Exchange 2003 enviroment but had to stop migrating users over to it after it became appartent that users using Outlook 2010 could not switch on their Out Of Office, getting an "Your automatic reply settings
cannot be displayed because the server is currently unavailable" error. However users on the new 2010 can set OOF if they use OWA or Outlook 2003!
Running the Test E-mail AutoConfiguration shows no errors with the Log tab showing Autodiscover succeeded and the Results tab showing all the correct values, including a OOF URL of
/Autodiscover/Autodiscover.xml">https://<servername>/Autodiscover/Autodiscover.xml into IE gives a XML file with a 600 error code.
I have looked at loads of 'solutions' on the Internet but cannot get this working, anyone have any suggestions?
Thank you,
CraigPlease verify IIS
settings:
======================
On Exchange CAS
server, open IIS console,
Go to default web site, double click “SSL
Settings”, make sure Client Certificates is set to “Ignore”
Click Autodiscover, double click “SSL
Settings”, make sure Client Certificates is set to “Ignore”
Click EWS, double click “SSL
Settings”, make sure Client Certificates is set to “Ignore”
Click OAB, double click “SSL
Settings”, make sure Client Certificates is set to “Ignore”
Please run IISRESET command to load the changes.
Thanks.
Tony Chen
TechNet Community Support -
One of our users is having problems setting replies from Outlook on his local PC. This is an SBS 2008 Server with Exchange 2007. The client PC is running Windows 8 with Outlook 2013. This issue doesn't seem to affect other users but this
is the only client with Outlook 2013.
When trying to set an automatic reply from within Outlook 2013 we get the "Your automatic reply settings cannot be displayed because the server is unavailable". Outlook seems to be connecting and working fine so connection to the server does
exist.
Trying this same operation from owa works without issue. Please let me know what we need to do to find a solution.
Thanks so much!Problem:
IMAP downloads inbox don't work after November patches.
If you install a fresh OS and O2K13 unpatched ,the IMAP works fine.
Fully patched O2K10 works fine too.
It worked for my customer until November patch Tuesday broke the IMAP sync.
Consultant opened case.
Response from Microsoft:
This is with regards to the issue faced by you due to regression caused by November security update. This is further to inform you
that fix is out and below is the download links for 32 bit and 64 bit of the office suites. You need to apply all 3 hotfix. The crash issue and IMAP issue would get resolved
immediately while the issue related to Free / Busy and OOF not getting set would take 24-36 hours to start working once the patch is
applied.
Below
are the KB articles:
Description
of the Outlook 2013 hotfix package (Outlook-x-none.msp): December 10, 2013:
http://support.microsoft.com/kb/2825652
Description
of the Word 2013 hotfix package (Word-x-none.msp): December 10, 2013:
http://support.microsoft.com/kb/2837674
Description
of the Office 2013 hotfix package ( 2013:
http://support.microsoft.com/kb/2849994
Description of the Office 2013 hotfix package ( December 10, 2013:
http://support.microsoft.com/kb/2849994
Issues that this hotfix package fixes
Consider the following scenario:
You have a SharePoint Server environment that has complex workflows.
You implement the ReceiveTimeOut registry entry to increase the global timeout to 90 seconds.
You click Open this task button to open a workflow task in Outlook 2013.
In this scenario, when you click any approval option from the popup dialog box, you receive the following error message:
This task could not be updated at this time.
When you reply or forward an email message by using inline replies, you cannot use the Close and Delete method of Outlook Visual Basic for Application. Additionally, you
receive the following error message:
Run-time error '-2147467259 (80004005)': This method can't be used with an inline response mail
item.
Consider the following scenario:
Assume that User A is located on an on-premises Exchange Server, and User B is located on Cloud.
Both the on-premises Exchange Server and the Cloud enables the Federation Trust.
User A share his own calendar to User B with Full Details permission, and send the sharing invitation to User B.
User B opens the sharing invitation from User A, click Open this Calendar, Outlook browses to the Calendar module and opens
the shared calendar.
In this scenario, the shared calendar does not show any content.
Consider the following scenario:
You install Outlook 2013 on Windows Server 2008 R2 or Windows Server 2012 with Terminal Server Role installed.
You implement the Use Cached Exchange Mode for new and Existing Outlook Profiles Group Policy settings and enable it.
In this scenario, when you open the Outlook Account Settings window, and double-click the Exchange
account, the Use Cached Exchange Mode check box is not checked in the popup dialog box.
Consider the following scenario:
You have an Exchange Server that has Public Folders.
You create the Outlook Security Settings folder under
All Public Folders.
You publish the AdminSecurityMode registry entry and set to a value of 1.
You configure Outlook 2013 to use cached mode.
In this scenario, when Outlook 2013 connects to Exchange Server, Outlook crashes.
Description of the Word 2013 hotfix package (Word-x-none.msp): December 10, 2013:
http://support.microsoft.com/kb/2837674
Assume that you open a meeting request in a separate window in Outlook 2013. When you click
Accept and then click
Send Reply Now, Outlook crashes.
Description of the Outlook 2013 hotfix package (Outlook-x-none.msp): December 10, 2013:
http://support.microsoft.com/kb/2825652
Issues that this hotfix package fixes
Assume that you have a recurring appointment that does not have a subject. You make some changes to one instance of the appointment and then save the instance. When you
try to open or delete the instance, Outlook may crash. Additionally, when you drag-and-drop one instance of the appointment to a different
time in the calendar, Outlook may crash.
When you reply or forward an email message by using inline replies, you cannot use the Close and Delete method of Outlook Visual Basic for Application. Additionally, you
receive the following error message:
Run-time error '-2147467259 (80004005)': This method can't be used with an inline response mail
item.
Consider the following scenario:
Assume that User A has a mailbox that is located on an on-premises Exchange Server, and User B has a mailbox that is located
on Cloud.
Both the on-premises Exchange Server and the Cloud enable the federation trust.
User A share his own calendar to User B with Full Details permission, and send the sharing invitation to User B.
User B opens the sharing invitation from User A, click Open this Calendar, Outlook browses to the Calendar module and opens
the shared calendar.
In this scenario, the shared calendar does not show any content.
Consider the following scenario:
You install Outlook 2013 on Windows Server 2008 R2 or Windows Server 2012 with Terminal Server Role installed.
You implement the Use Cached Exchange Mode for new and Existing Outlook Profiles Group Policy
settings and enable it.
In this scenario, when you open the Outlook Account Settings window, and double-click the Exchange
account, the Use Cached Exchange Mode check box is not checked in the popup dialog box.
Consider the following scenario:
You have an Exchange Server that has Public Folders.
You create the Outlook Security Settings folder under
All Public Folders.
You publish the AdminSecurityMode
registry entry and set to a value of 1.
You configure Outlook 2013 to use cached mode.
In this scenario, when Outlook 2013 connects to Exchange Server, Outlook crashes.
Consider the following scenario:
You have two Active Directory forests (Forest A and Forest B).
User A and User B have their mailboxes that are located on Forest A.
User A share his own calendar with User B with Full Details permission.
User B add the shared calendar and let it sync.
You move User B’s mailbox to Forest B.
In this scenario, the shared data in the shared calendar is removed every second time that User A restarts Outlook. And it is re-synced
when User A browses to the Calendar module.
Unfortunately TechNet isn't coming back, sorry folks :-(
The 3 patches above immediately fixed the issue for me!
Thanks so much! -
When I configure the Outlook profile manually then receive warning "Your Automatic Reply Settings Cannot Be Displayed Because The Server Is Unavailable" when clicking "Automatic Replies (Out of Office)".
However if I use Autodiscover to configure the Outlook profile the above does not occur and "Automatic Replies (Out of Office)" works fine.
Client: Outlook 2013 Click-to-Run version 15.0.4551.1011 on Windows 7 Pro SP1.
Server: Exchange 2007 SP3 on Windows SBS 2008 SP2.Hi,
First of all, please make sure you have installed this Outlook 2013 hotfix package (December 10, 2013):
http://support.microsoft.com/kb/2825652/en-us
It may fix the issue.
If the hotfix doesn't help, please note, this problem can occur after your primary SMTP address changes. The problem occurs because your previous primary SMTP address is cached in the Windows registry under your Outlook profile and this information does
not get refreshed for 24-48 hours after the SMTP address change.
So please make sure you have configured smtp address correctly, or, we can find some workarounds from the link below:
http://support.microsoft.com/kb/2693800/en-us
Regards,
Melon Chen
TechNet Community Support -
Automatic reply settings cannot be displayed (O365 -Exchange 2013)
Good afternoon,
I am currently having a problem with one employee who uses the automatic replys when he is away from work.
The error I get when trying to turn his replies on or off from outlook 2013 is "your automatic reply settings cannot be displayed because the server is currently unavailable. However I can have him log into OWA from his phone and web browser where he can
enable to disable the settings. But I need him to be able to do this quickly from his computer.
Ive done quit a bit of research and below are the things Ive tried.
- Checked Exchange 2013 and user profiles nothing setup there.
- Check for Windows Update KB2837618, it is not installed.
- Deleted profile from mail settings from control panel.
- This is an internal connection to the server and his machine is setup just like everyone elses. But yet he is the only user who is having problems.
- We just upgraded to 2013 exchange about 2 months ago, and we just updated from office 2010 to office 365 about 2 weeks ago.
Anyone who is able answer this question thanks in advance!From the user machine, can you confirm that he is able to access the out of office config URL?
Should be something like;
https://external.fqdn/ews/exchange.asmx
You can find it by running the 'The E-mail AutoConfiguration' tool by CTRL+RightClick on the Outlook icon in the system tray. -
I cannot sign in to the App Store.
I changed countries a few months ago and updated all my account info and everything was working fine, until recently, while trying to upgrade my softwear to Mavericks, which I cannot do. My apple Username and password work fine on iTunes and on my iPhone. I can also access all my account info when I sign in through the website. It just will not work for the App Store on my Mac Pro.
When I click "Welcome" under Quick Links it asks me to sign in. I sign in with my Apple Username and Password and then it DOES NOTHING
When I click on "Free Upgrade" and then "Install" on the mavericks software, it asks me to sign in again. This time it says "unknown error" and then it says "We cannot complete your request. There has been an error in the App Store. Please try again later. (4)"
I''m completely blocked. I cannot procede without being able to update my software.
Please help me.
RheaYou could try this.
Back up all data.Triple-click anywhere in the line below on this page to select it:
/Library/Preferences/SystemConfiguration/NetworkInterfaces.plist
Right-click or control-click the line and select
Services ▹ Reveal
from the contextual menu.* A folder should open with an item selected. Move the selected item to the Trash. You may be prompted for your administrator login password. Reboot and test. If there's no change, restore the item you deleted from a backup, overwriting the one that may have been created in its place. Otherwise, you may need to recreate some of your settings in the Network preference pane.
*If you don't see the contextual menu item, copy the selected text to the Clipboard by pressing the key combination command-C. In the Finder, select
Go ▹ Go to Folder...
from the menu bar, paste into the box that opens (command-V). You won't see what you pasted because a line break is included. Press return.
Credit for this solution to ASC member luis.pinhor. -
Has anyone a solution to two update having the following popup-"We could not complete your request". There was an error in the App store. Please try again later. I've tried over 4 days without any change.
Launch the Console application in any of the following ways:
☞ Enter the first few letters of its name into a Spotlight search. Select it in the results (it should be at the top.)
☞ In the Finder, select Go ▹ Utilities from the menu bar, or press the key combination shift-command-U. The application is in the folder that opens.
☞ Open LaunchPad. Click Utilities, then Console in the icon grid.
Make sure the title of the Console window is All Messages. If it isn't, select All Messages from the SYSTEM LOG QUERIES menu on the left. If you don't see that menu, select
View ▹ Show Log List
from the menu bar.
Click the Clear Display icon in the toolbar. Then try the action that you're having trouble with again. Select any messages that appear in the Console window. Copy them to the Clipboard by pressing the key combination command-C. Paste into a reply to this message by pressing command-V.
When posting a log extract, be selective. In most cases, a few dozen lines are more than enough.
Please do not indiscriminately dump thousands of lines from the log into this discussion.
Important: Some private information, such as your name, may appear in the log. Anonymize before posting. -
We could not complete your request.
There was an error in the App Store. Please try again later. (13)I am having a similar problem. I get one of two errors: "We could not complete your request. There was an error in the App Store. Please try again later. (null)" OR "We could not complete your purchase INSTALL_ERROR_DISTRIBUTION_SIGNED_BY_APPLE".
I am having this trouble on a brand new MacBook Pro running OS X 10.7.1. My firewall is off and no virus software is installed.
I can download and update apps on a different computer using OS X 10.6.8 just fine.
Any other recommendations? -
When I try to open the home page in my Itunes I get the message "we could not complete your itunes store request. The network connection is not be established. There was an error in the itunes store. Please try again later." It had been working just fine, in fact I had just purchased a song & edited my itunes account. Could changing the name on my account have cause the error message or is something else going on? This is a brand new computer.
I've got an Apple ID problem, too. All of the sudden in the midnight between August 31st and September 1st, the new apps I picked up on the App Store hung forever 'Waiting..' in my iPhone and never turned 'Loading'. When a substantial amont of time had passed, they reported, they 'could not connect to the App Store' and .. disappeared! Well what they told was not perfectly true because I could however connect to the store as I could browse and pick the apps, but the apps just didn't load. I tried to log into my account in iTunes on my Windows 7 laptop, too, and there got exactly the message in the topic title.
It appeared later my Apple ID did not completely fail because when I switched from my home WiFi to the phone 3G, everything worked just as nothing happened. Logically, this intimated my WiFi had flaws. Or, some place between my WiFi router and Apple servers did, to be precise. My router was not to blame because I did no changes to it whatsoever.
All right, it is Saturday today and my ISP is running in unmanned mode meaning no hotline, but I call them on Monday unless the problem disappears by itself. I just wonder what I say, because from non-i-world point of view everything works well, and I know for sure guys in the ISP support don't own any i-stuff, (because they are all android fanatics) . I'm not telling them my Apple ID to let them reproduce the problem on their home equipment, which means I come almost totally proofless. -
I Want To Download Paid Apps It Says (We could not complete your request. There was an error in the App Store. Please try again later. (100)
What Should I Do Tell Me Please I Went To Youtube To Find Any Tutorial And Its All Just CRAP So Please Give Me A Solution
Today Sunday 14 2013 I But To 10 doller Gift Cards And I wanted To Download Grand Theft Auto:San Andreas And It Said First Click OK to confirm that you are 17 or over. Your content will then begin downloading immediately. i Clicked Ok Then It Said
(We could not complete your request. There was an error in the App Store. Please try again later. (100)
Then It Said For assistance, contact iTunes Support at www.apple.com/support/itunes/ww/
And I went To The Link and it Said Nothing About Error 100 Soo I Dont Now What To Do One Of The Tutorials Said That You Have To Agree To The Terms And Conditions Soo I Found The Terms And Conditions At Itunes The App That Comes Allready Installend On Your MacBook Pro At The Bottom Left And When I Clicked On It It Got Me To A Link To Your Website And The Terms And Conditions You Cant Agree Just Read Them ONLY You Cant Agree Soo Apple
PLEASE TELL MEError
what is error code 1009? -
i need help, i can't download free applications in App store. they answer me "your request cannot be processed Error code:1009".
and after they said "we could not complete your request. There was an error in the App Store. Please try again later (null)".
COMPUTER DETAILS: MacBook Pro 13-inch, Mid 2012 OS X Version 10.9.5; Processor 2,5GHz Intel Core i5; Memory 4 Go 1600 MHz DDR3.
Thanks beforehand!!!Error
what is error code 1009? -
Movie Rental error - i keep getting the message "We could not complete your Itunes store request. an unknown error occured (-42110). There was an error in the Itunes store. Please try again later.... any help?
Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
When i go into the iTunes store and try to update apps or buy apps/songs a window pops up stating:
"We could not complete your iTunes Store request. An unkown error has occured (0x800B0109)"
"There was an error in the iTunes Store. Please try again later."
I try later but then it keeps coming up. Please help!!!Perhaps try the "Error 3001," "-42110," or "5103" section in the Specific Conditions and Alert Messages: (Mac OS X / Windows) section of the following document:
iTunes: Advanced iTunes Store troubleshooting -
When trying to sign in to the iTunes store I get the following message, "We could not complete your iTunes Store request. An unknown error occurred (5002). There was an error in the iTunes store. Please try again later." How do you resolve this? Has been going on for days now.
I started getting this message a couple of days ago.
Started a thread of my own before I saw your post. https://discussions.apple.com/thread/4660828 -
i am trying to download one app and here is my result (WHY?) this app is just free for today and i have to sownload it.
"We could not complete your iTunes Store request. an unknown error occurred. (-50) there was an error in the iTunes Store. Please try again later."I restarted the computer and this error message did not return. Anyone else having this issue may want to simply try restarting their computer.
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