Overcharged for addition of Skysports1 to BT Visio...

I have BT Broadband and BT Vision. I asked for Skysports1 to be added to my package. This was done with effect from 1st August. The monthly package direct debit increased from £45 per month to £73 per month from August. I am being charged £19+ per month for adding Skysports1. Despite 4 telephone conversations with BT staff all promising to sort it out, and to refund the overpayment in August, nothing has happened and there has been no contact from BT for over one week. Has anyone else been overcahrged for adding Skysports1?

Hi Brian
No problem
I see Stuart removed the sensitive information. Can't be too careful in this day 'n' age
-+-No longer a forum member-+-

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Hi. Sorry to tag on to this but I can't see where else to go! Got my bill yesterday and discovered that I'd been charged an extra £10.60 for broadband useage last month. No need to explain here how long it took to get through to speak to someone about it but when I did I was told that despite my average monthly useage being about 23gb (limit of 40gb) on 16 august I used 8.3gb and on 24 August I used 6.7gb. The days in between are 500mb, 111mb, 200mb, 260mb, 265mb, etc, etc. I replied to his questions that no, no-one had keys to my house, no, none of the neighbours had sneaked in and got a look at my password and no we did not download films or anything of the sort. We are two adults using an ipad, an ipod and a laptop occasionally to look at the internet, social media sites, etc. No downloading of music or films takes place. When I got nowhere I asked to speak to the supervisor. He was busy apparently but would phone me back within two hours. Needless to say that never happened either. I have now phoned again this morning and spoken to someone else who STILL would not put me through to a supervisor. He agrees with me that this looks unusual given our normal usage but it could apparently be caused by downloads that happen annually (?) from apple or windows and this could have caused this spike. I suppose my question here is, could that be possible? Has anyone heard of that before? I am NO expert and in the end gave up. However, now I've found all of this I feel I should be doing something about this now rather than leaving it to happen again.
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Overcharged for Adding Skysports1

As requested by the forum moderator, I referred my problem to the given email address along with my account details. I said :-
Dear Sir or Madam, Instructed (again) by a forum moderator to send my account number etc to yourselves for a response to my problem. I am being overcharged for Skysports 1 at £19.99 per month. I asked to add it to my existing BT Vision in response to your advertising which was £11.99 for Skysports1 and £16 for Skysports1. My earlier phoned efforts to BT to resolve this have produced nothing but confused staff who say it is complicated but will sort it out. I want a refund for my overpayment in August and a reply to this email assuring me that it is being dealt with and not being ignored. I am copying this back to the moderator. Brian Flack
I have received no acknowledgement to my earlier email and have now sent a second one. Can the present moderator comment on whether or not it is a waste of time trying to get a complaint attended to?
Brian Flack

Hi Brian,
I happened to come across your problem doing some BT Vision research.
Basically it sounds like you've been put on the highest price tier for SS1. The way the system works:
If your not willing to renew your BT Vision service with BT, it would be £19.99 a month.
If your willing to go for another 12 months contract with BT Vision, it would be £11.99 per month.
If you willing to opt in to a 24 month contract for your line, broadband and television service BT will add on SS1 at a discounted rate of £6.99 per month.
I'm not a regular poster on here, just came across your situation with a very easy solution.
I'd recommend giving the sales team a call on 0800 800 150 and just telling them which one your wanting to arrange.
Regards,
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box-sizing: border-box;
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margin: 0;
padding: 0;
background: #fff;
font: 14px/20px 'Lucida Sans',sans-serif;
.wrap {
overflow: hidden;
.box {
float: left;
position: relative;
width: 25%;
text-align: center;
margin-bottom: 24px;
.boxInner {
position: relative;
text-align: center;
margin: 0 12px;
overflow: hidden;
img {
max-width: 100%;
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bottom: 0;
width: 100%;
margin-bottom: -70px;
background: #000;
background: rgba(0, 0, 0, 0.5);
color: #FFF;
padding: 10px;
text-align: center;
-webkit-transition: all 0.3s ease-out;
-moz-transition: all 0.3s ease-out;
-o-transition: all 0.3s ease-out;
transition: all 0.3s ease-out;
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.box {
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section, header, nav {
display: block;
    box-sizing: border-box;
body{
font-family: 'Marcellus', normal;
background-image: url(DRA-042010-LeatheryTexture-MBFT.jpg);
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line-height: 140%;
color: #555;
margin: 0;
padding: 0;
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padding: 0;
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nav span {
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position: absolute;
z-index: 1000;
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background-color: #E5E4E2;
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font-size: 110%;
line-height: 150%;
margin: 0;
padding: 0 0 20px 0;
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background-color: #000;
overflow: hidden;
padding: 30px 25px;
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float: left;
width: 25%;
padding: 12px;
text-align: center;
color: #fff;
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border: 1px solid #fff;
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text-decoration: none;
display: inline-block;
padding: 15px 20px;
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border: 1px dotted #ccc;
color: #555;
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.view_details:hover {
background-color: #E5E4E2;
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font-size: 120%;
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color: #000;
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clear: both;
background-color: #cfc6b0;
padding: 30px;
color: #fff;
text-align: center;
overflow: hidden;
footer a {
text-decoration: none;
color: #000;
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width: 100%;
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width: 50%;
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display: block;
text-align: right;
nav ul {
display: none;
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nav a {
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nav span {
display: inline-block;
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nav ul ul li a {
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font-family: Marcellus, normal;
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font-weight: bold;
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<header>
<h1>LAPINEL ARTS LEATHERWORKS</h1>
<nav>
<div id="mobileTrigger"><i class="fa fa-bars"></i></div>
<ul>
<li><a href="#">ABOUT US</a></li>
<li><a href="#">PROCESS</a></li>
<li><a href="#">PRODUCTS<span><i class="fa fa-bars"></i></span></a>
<ul>
<li><a href="#">PURSES</a></li>
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<li><a href="#">TOTES</a></li>
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<li><a href="#">CONTACT</a></li>
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<p>There are several styles and sizes of purses available. Custom orders can be arranged but most of these purses are unique and with limited runs of art styles.</p>
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<div id="hover-image">
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<h2>Butterfly</h2>
<a href="http://www.bbc.co.uk">View Details</a>
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</div>

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<h2>Butterfly</h2>
<a href="http://www.bbc.co.uk">View Details</a>
</div>
</div>

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<div class="box">
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<img src="http://oddiant.poatemisepare.ro/wp-content/uploads/Viceroy-Butterfly-Limenitis-archippus.j pg" />
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<h2>Butterfly</h2>
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HT204088 how to I find out the most recent deductions to my account from the app store (say, for a recent download for additional functionality on a iPad game)

How to I find out the most recent deductions to my account from the app store (say, for a recent download for additional functionality on a iPad game). Much as I try, I can't seem to get to see my account in enough detail to see what I have spent downloading apps to the ipad.

You need to punch in the passcode for any purchase right, not just for new apps??
If one of the other students, or anyone else, got access to your iTunes Store account, necessary to make any purchases, then they'd have all the information they'd need to also make in-app purchases. But an in-app purchase can only be made through the account through which the original app was purchased. Either your son bought the game (free or paid) and then shared it with someone else along with the account information (necessary to authorize the app on someone else's device), or someone else downloaded the game as well, not just made in-app purchases.
In any case, changing your iTunes Store password should now have cut off any such unauthorized activity, though of course if your son gives the new password out, you'll be back to square one.
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TS4009 How do I get a full uk refund for additional storage bought but realized not needed?

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iCloud: Photo Stream troubleshooting - Support - Apple
Use instructions to downgrade your storage.
difference in laymans terms is simple. You ipad has local storage. Icloud is storage on apple server, that people by to create backup. Local storage for ipad can not be expanded. New ipad with bigger storage can be purchased and Apple makes them is up to 128 gigs size.

HT4623 I couldn't download the new software to my ipad or iphone because not enough storage so I paid the $20 for additional storage. The purchase went thru and both phone and ipad are showing 15 GB of storage but I am still getting the message

I couldn't download the new software onto my iPad or iphone because I didn't have enough storage. I paid the $20 for additional storage. Both devices are showing 15 GB of storage but both are still saying that I don't have enough storage available for the new download (3.3 GB req'd) What else can I do?

Delete some apps or stuff off your devices. The 'not enough storage' doesn't refer to iCloud space but space on your device.
If you have a bunch of downloaded music from iTunes, delete it to make room, you can always redownload it after the update. If you have movies, I'd go for them first since video takes up tons more room than audio (delete less movies is the same space as lots of music)
If you have apps you don't use, you can delete those, as long as you don't mind losing any data associated with them.

Overcharged for addition of Skysports1 to BT Visio...

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