Overcharged for inclusive 0845 calls
Hi I'm on the Unlimited Anytime Call Plan.
Between 22nd and 25th June I've been charged for all 0845 calls no matter the duration, which I shouldn't be.
I've called BT twice about this issue, weeks before the bill was due, however I am still due to pay the full amount.
Please correct the £18.06 overcharge immediately for the payment of this bill and not on the next one.
Solved!
Go to Solution.
Hi RamT and welcome to the forum,
Have you spoke to BT about this as this is easy to rectify?
Also what duration are the calls?
You do know the following I take it:
1)you get 150 calls or 1000minutes to use in any 30day rolling period,if you exceed this you will be charged the standard rate for anything after that and will have the use of 0845/0870 removed for any future use.
2)You cannot dail indirect access numbers ie dail up Internet,international numbers routed through 0845/0870 numbers etc.
3)You have to still hang up before the hour and redail.
These are clear in the terms & conditions but speak to BT and they will confirm any details remember to have your account number when discussing call itemization as this is needed for validation.
Goodluck
Inherent omniscience - the ability to know anything that one chooses to know and can be known
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Before this call my balance was 224,62 SEK. After the call it had dropped to 221 SEK which means that I was charged 3,62 SEK. How come, when the call costed 1,590 SEK. This means I was overcharged 2,03 SEK or 178 %. 178 % overcharge. Explain that!
06-02 15:16
+351308800448 , Portugal
Samtal
0,181 kr
06:09
1,590 kr
Seems to be a systematic overcharging going on. Let´s form a complaint to the Consumers department of The European Union, or if you are elsewhere, to the proper authorities in your country. This is stealing money, and it should be stopped at once!
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http://support.microsoft.com/default.aspx?id=fh;en-us;offerprophone
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http://support.microsoft.com/default.aspx?id=fh;en-us;offerprophone
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Please remember to mark the replies as answers if they help and unmark them if they provide no help. If you have feedback for TechNet Support, contact [email protected]
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