Ovi email account on X2 - 01 not responding

Hi there. Unfortunately I cannot acces my ovi account on my cell phone. When I try to access my account, it says "application error" and then when I select the details option it says "java/lang/NullPointerExeption" I have no idea what this means.
However I can access my account from my laptop. The tile on the main menu with the "@" sign does not allow me access. It's important that this gets sorted out, I use my cellphone for email very often for work. Any ideas about what's going on?
Thanks

Hi Tirestudent,
Welcome to the forum!
Does this mean you are unable to open the app as it will just give an error "application error"? Can you try to access other apps and check if they have the same issue? Have you tried rebooting your phone?

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==================================
FIX ATTEMPT 1:
Following the suggestion in this archived mozilla support post: https://support.mozilla.org/en-US/questions/1026288, I restarted Thunderbird in Safe Mode (Help > Restart with Add-Ons disabled...), checking the "Disable all add-ons" and "Reset toolbars and controls" and clicking "Make Changes and Restart" button.
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FIX ATTEMPT 3:
Following the suggestion in this mozilla support post: https://support.mozilla.org/en-US/questions/1044774, I restarted Windows 8.1 in safe mode with networking enabled (using these instructions: http://www.howtogeek.com/107511/how-to-boot-into-safe-mode-on-windows-8-the-easy-way/.)
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Ovi email account on X2 - 01 not responding

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