Package lost in delivery

I placed an order two weeks ago that shipped right away via UPS Surepost, where the "Sure" stands for "Sure to never arrive". UPS, as usual, performed their portion of the shipment correctly (or so I assume) as their website shows the package was handed off to the USPS on August 27th. USPS on the other hand, is showing the shipment as a pre-shipment, after a week and a half. I guess the up side is that at least they're not claiming that they delivered the package?
This is not a case of the package being delivered and subsequently stolen or lost as it's being routed to a locked mailbox inside a locked mailroom inside a (you guessed it) locked office building. I've asked UPS and USPS to both look into the delivery and they both said to contact Best Buy because neither of them can do anything.
So I sent an email to Customer service, but got an awesome form letter saying that they need additional information (presumably from me?) and that they are looking forward to hearing from me soon...but never actually asked me for any information at all, nor provided me with any relevant information other than an assurance that they understand that I'd like to know what happened to my package, that Best Buy collaborates with the best shipping carriers in the market, and that delivery delays are not Best Buy's fault. The email spent more time disavowing any responsibility for delivery delays than it did actually addressing the problem at hand.
/disappointed
Solved!
Go to Solution.

Hello Lop,
Online orders are meant to be easy and convenient. At the moment, it sounds like that may not be the case for you. I want to apologize for the inconvenienced this has caused you and I am embarrassed that you received such a poorly written email.
After reviewing your order that I obtained with the email address you used to register onto the forum, I was able to find out that the previous representative who emailed you, reached out to USPS and provided them with your contact information so that USPS can call you with an update on your order. If you do not receive any update regarding your order by Friday, please feel free to reach out to me.
Thank you for posting!
Karina|Social Media Specialist | Best Buy® Corporate
Private Message

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Re: Package lost in delivery

i lost my package too!! that's really a bad way on doing business with USPS.. they (usps) don't know anything about handling packages with care, since they don't care.. my package is a 3D DVD PLAYER.. is been over 10 days supposely USPS attempted my package on the 19th, i wrote a note to the letter carrier on the 27st, and today 31 don't know anything from them yet...so dissapointed too!

Hello alfredovergara,
I certainly understand how having a package go astray during shipping can be mystifying at the very least and aggravating or worse the longer the problem persists. I'm very sorry that you've had to cope with this situation for as long as you have.
In looking into your situation, it appears that your package was at last delivered yesterday. I hope you enjoy your new Blu-ray player!
I'm very grateful that you shared your concerns with us.
Sincerely,
John|Social Media Specialist | Best Buy® Corporate
Private Message

How to add Package to a Delivery Note?

Hello, I want to add package information via DI API, but I don't know how start.
Thanks
David Muñoz

Hi David,
You should find the sample by selecting the DocumentPackages object in the DI API reference. The SDK docs I checked were for build 800.171 (ie earlier than patch 47) so the object should be available to you.
I've copied the sample from the SDK below:
Dim Delivery As SAPbobsCOM.Documents
Dim Line As SAPbobsCOM.Document_Lines
Dim Pack As SAPbobsCOM.DocumentPackages
Dim Item As SAPbobsCOM.DocumentPackageItems
'Add a delivery with Package
'Delivery header
Delivery = oCompany.GetBusinessObject(SAPbobsCOM.BoObjectTypes.oDeliveryNotes)
Delivery.CardCode = "C20000"
Line = Delivery.Lines
'Delivery lines
Line.ItemCode = "A00001"
Line.Quantity = 1
Line.Add()
Line.ItemCode = "A00002"
Line.Quantity = 2
'Package settings
Pack = Delivery.Packages
Pack.Number = 1
Pack.Type = "Box"
'Package Content
Item = Pack.Items
Item.ItemCode = "A00001"
Item.Quantity = 1
Item.Add()
Item.ItemCode = "A00002"
Item.Quantity = 1
'Adding Delivery with package
Delivery.Add()
'Get and Update a Package
Delivery.GetByKey(1) ' Get a delivery by it's Document Number
Pack = Delivery.Packages ' Get the Packages of the Delivery
Pack.Type = "Container" ' Change the type of the Package to Container
Delivery.Update() ' Update the Delivery
'Delete a Package
Delivery.GetByKey(1) ' Get a delivery by it's Document Number
Pack = Delivery.Packages ' Get the Packages of the Delivery
Pack.Delete() ' Delete the package
Delivery.Update() ' Update the Delivery Document
Kind Regards,
Owen

Need a BAPI to upload "Number of packages" for outbound delivery in VL02N

Hi,
I need a BAPI which can change data into field LIKP-ANZPK (Number of packages) for outbound delivery with tcode VL02N.
I saw BAPI_OUTB_DELIVERY_CHANGE but don't know what to parameter to fill.
Can anyone help me?
Tarick.

This solution is in kzapk and kzntg.
Example:
CLEAR ls_vbkok.
     ls_vbkok-vbeln_vl = <ls_created>-document_numb.
     ls_vbkok-vbtyp_vl = <ls_created>-document_category_sd.
     ls_vbkok-anzpk     = id_volum.
     ls_vbkok-kzapk = 'X'.
     ls_vbkok-kzntg = 'X'.
     ls_vbkok-wabuc = 'X'.
     CALL FUNCTION 'WS_DELIVERY_UPDATE_2'
       EXPORTING
         vbkok_wa       = ls_vbkok
         update_picking = 'X'
         synchron       = 'X'
         commit         = 'X'
         delivery       = <ls_created>-document_numb
       IMPORTING
         ef_error_any   = ld_error.

Function Module to update Bill of Lading & No. of packages in a Delivery

Hi,
Can any one suggest me a function module to update Bill of Lading & No. of packages in a Delivery ?
Thanks in Advance.

Hi:
I am also trying to update components of PM. I used the function CO2M_COMPONENT_CHANGE_WITH_REF, but I am not sure if I am passing the correct parameters. If possible can you please send a sample code Or you can take a look at my code and tell me where I am doing wrong.. Thanks.
Here is what I am passing into the the function:
DATA: in_resbd_new LIKE resbd,
in_rsnum_source    LIKE     resb-rsnum,
in_rspos_source    LIKE     resb-rspos,
in_rsart_source    LIKE     resb-rsart,
out_INDEX_BT       LIKE     SY-TABIX.
When I created the component, Requirement quantity of the component
was set to initial. I am trying to change that to 1.
in_resbd_new-MANDT = '200'.
in_resbd_new-RSNUM = '0000000708'. " from RESB-RSNUM
in_resbd_new-RSPOS = '0001'.             " from RESB-RSPOS
in_resbd_new-MATNR = '000000000000000072'. " RESB-MATNR
in_resbd_new-WERKS = '0010'.             " from RESB-WERKS
in_resbd_new-LGORT = '0010'.              "" from RESB-lgort
in_resbd_new-MENGE = '1'.
in_rsnum_source = '0000000708'.
in_rspos_source = '0001'.
CALL FUNCTION 'CO2M_COMPONENT_CHANGE_WITH_REF'
EXPORTING
    i_resbd_new          = in_resbd_new
    i_rsnum_source       = in_rsnum_source
    i_rspos_source       = in_rspos_source
    i_rsart_source       = in_rsart_source
IMPORTING
   E_INDEX_BT           = out_INDEX_BT
EXCEPTIONS
   ERROR_OCCURED        = 1
   OTHERS               = 2
The return value in out_index_bt is '1'.
Thanks for your help.

Packaging materials in Delivery(Stock update)

Dear all,
Iam maintaining packaging goods stock in FG-Storage location.
when ever iam doing the Packing in Delivery ,Plant and Storage location determining based on packaging material type and it is comming as Line item in Delivery ...
My req: it should not come as Line item in Delviery.
Thanks in advance
Regardsraj.

Dear Ramesh,
Thanks for your reply...
I have a 10 Finished materials in DC and for every FG material has 4 Packaging material..so when i consume the 4 packaging materials it becomes 40 line items in Delivery document so finally 40+10=50 line items...
Is there any option to hide/not display the Packaging materials in Delivery document.
Thanks in Advance
Regards
raj.

IPhone 6 package lost in transit?

I ordered an iPhone 6 that was scheduled to arrive last Friday, and it is Wednesday now and the package still has not arrived. I called Apple and they put a tracer on the lost package to start an investigation but they said there is nothing else they can do. The UPS people told me that an investigation could take around two weeks. I really want to find a way to get it earlier because this phone was intended as a birthday gift for my little sister. The only reason I ordered my phone from Apple.com is because the one day shipping would get it to me faster than making time to go to the store. Now I am at a loss for what to do.
I've called Apple multiple times and they refuse to refund my order so I can repurchase it directly at the store, or recall the shipment and send me a new one. They also will not tell me what is going on with the investigation, or approximately how long it would take; the customer service agent told me she is not in charge of that and doesn't know anything, which I understand, but she would also not tell me who else I could contact. I feel like they are just holding the $200 I paid hostage until they finish this lengthy "investigation" process. Frankly, I think that the customer service is getting frustrated with my multiple calls because they are getting more abrupt and rude with each call, but all I want is for someone to help me or at least tell me what's going on.
Does anyone have any suggestions for what I can do? I don't know how to deal with customer service and it feels like no one is willing or able to help me. All I want is to not be sitting around for a month with $200 short out of my pocket and no phone. At that point I might as well just wait for the next iPhone release...
Thanks

Deal with Apple and/or UPS. These are just user forums and we have nothing to do with your issue.

Returnable Packaging as a delivery line item

Hi,
I have this requirement:
Whenever certain materials are purchased, they always come with returnable packaging. I have setup packing proposal and created packing confition records using packing determination type RCPT and key Material.
When I create an inbound delivery (type EL) for a purchase order for a material, I am able to determine the packing material as a Handling unit.
However, I want to add the packing material as a separate line item in the delivery.
I have maintained the Item category determination: EL + LEIH + PACK = ZELN.
<removed by moderator>
Message was edited by: Jürgen L

HI.
Please reffer the below link.
ERROR : No item category exists (Table T184L LB VERP )
Error while creating I/B delivery: No item category exists (Table T184L EL)
1) EL = is the delivery type you are using for Returns to Vendors
2) VERP = is the Item Category Group in the material master of
3) ELP= Item Usage
You have to add the missing configuration as follow:
IMGLogistics ExecutionShippingDeliveriesDefine Item Category
Determination in Deliveries(Transaction 0184).
Create a new entry or copy from an existing one for VERP. NOTE: The Delivery Item Category RLLN is the standard defined by SAP, be
sure you enter the one defined in you company.
Thanking you

No item generated for packaging material in delivery - packing (how?)

Hi all,
I am trying to customize packing for deliveries. I would like to have the packaging material as a line item in the delivery. I know this is possible but I can't seem to make it happen.
I have already ticked "Gen. pack.matl item" in my delivery type. Also, I have selected in the packaging type "B Item generation in first packed delivery" for "generatedlvItms" option.
Now, in the delivery after I packed the items, no line item was generated in the delivery for the packaging material. The "No. of Packages" in item overview is correct and the status is "C" completely packed. Btw, I am using manual packing here.
Is there some more configurations I missed here?
Thanks in advance for all your help.
Edited by: Ritchie Caleb Chua on Aug 9, 2011 3:53 AM

I assume that your basic HU configuration and master data have to be ok because you are able to pack your goods.
1) Are you able to add your item w/o HUM (=not by creating a HU, just adding the material as a simple item) to the delivery? /For this you need define a record in T184L (where usage "PACK" is not there)/.
If you are able it means that e.g. your delivery copy control settings are ok (V_TVCPLAK; delivery type: LF and sales doc type: DL --> HUPM/DLN item categories in your case)
2) If you are able to
- create the handling unit manually in the delivery
- add the packing item to the delivery (w/o HUM) and also have the T184L with usage "PACK"
- item generation is maintained for your packing material time "A" or "B" in field V_TVTY-KZPGN
- plant determination for packing material type ("A" or "B" in field V_TVTY-WERFD)
it should work in my opinion (for delivery type LF).
Edited by: Csaba Szommer on Aug 9, 2011 1:37 PM

Goods lost in delivery

Hi
We create the invoice 1st and then deliver the goods to the customer....
During the delivery of goods some got stolen now insurance need to be claimed , but on the same time we have to issue the goods to the customer..
Probelm:
1. Now how can i send goods to customer (No Advance is available in his a/c)
2. What should be the FI entries at this time.

Please dont be confused with what is being followed practically and how this should be addressed in SAP.
It is immaterial what is being followed practically. In SAP, since you have already generated an invoice, you have to create a return order, return delivery and create credit note.
Once this process is complete, you have to redo the cycle that is create sale order, delivery and billing. Against this billing document, material should be despatched.
Coming to practicality, to claim insurance, insurance company require the seller to submit proof of documents like original invoice, LR copy etc., and a confirmation from transporter stating the goods were lost in transit.
thanks
G. Lakshmipathi

Automatic Packaging material as delivery item

Hello Friends,
In the delivery document there was a automatic packaging material created and deleted in the delivery document, due to which the weight is pickedfrom that of item of delivery document and not from the Handling unit.
I would like to know in what circumstances the automatic packaging material get added to the delivery document, when i observe the changes for the document there were some changes in the Net weight and Gross weight.
Can you guage anything from the above statements, how is that an automatic packaging material is added.
Thank you.

Hi,
Are you using automatic packing functionality in SAP?
As the name specifies, this can be used to pack materials automatically; based on pre-defined set of instructions. Once those instructions are configured, at delivery creation point, materials will be packed automatically.
Best regards,
Anupa

HU Management Addition of packaging Material in Delivery

Hello All,
I have requirement-
In HU Mangament the Packaging material should get add automatically in delivery as a separate line item.
I have done the configuration to get the HU created automatically but how to add the line item in delivery.
Is any extra configuration required for that.
Please guide me on this
Regards,
Sujit Borse

Below is the exact solution on the concern issue------
1) Delivery type should be made
u2022     Automatic packing
u2022     Generation of delivery item
u2022     Have such a routine which can allow items without order reference
2) Packaging material type (YG01)
3) Allowed material types for packaging material groups
4) Packaging instruction creation (POP1)
u2022     Assign the material to a packaging material
5) Packaging transaction profile (already provided by SAP) this has standard packaging instruction determination procedure
6) Packaging instruction determination procedure; Condition types; Access sequence; Condition records (POF1) with assignment of packaging instruction
7) Item category for packaging materials; item category determination with usage = u201CPACKu201D

Packaged Lost. UPS will only talk to Best Buy.

I placed an order on 7/28 for a game to be shipped to Washington. According to the recepient (and the tracking) UPS has lost the package at one of their facilities, and will not talk to me or the recepient, only Best Buy.
I assume that this may be a common thing and you guys already have a delegated process, but I just wanted to make complete sure that you guys were aware. Please let me know if there is any additional information you require.
Thanks.

Hello Mabrahams85,
Lost packages are the worst! While it certainly doesn’t happen very often, it can definitely ruin someone’s day. In these circumstances, we would have UPS initiate an investigation to see what happened with your order. This normally takes around 7 to 10 business days.
Having said that, I was able to locate your account using the e-mail address you used to register for the forum and have sent you some information. Please make sure to check your private messages when you have the chance to do so by signing into the forum and then clicking on the envelope icon in the upper right-hand corner of the page.
Regards,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Package Lost/Stolen, Customer Service Reps unhelpful

Ok, long story short this is what happened:
March 19 - Place an online order to be delivered at my home the next day.
March 20 - UPS tracking number shows package has been delivered with a note "Left on Porch". However my package is nowhere to be found. I checked with my neighbors and they know nothing about it. So either UPS lost it, or someone followed the truck and swiped it off my doorstep.
March 21 - Contact BestBuy.com online customer service, explaining my predicament, and a rep named "Patrice" replies saying to wait at least 24 hours before anything can be done.
March 23 - A UPS rep called me and verified that I in-fact did not receive my package. This must be when BestBuy initated its tracer.
March 24 - I follow up with BestBuy and a rep named "Carimfe" says to allow 5-8 business days for UPS to finish their investigation, and in the even that my package is not found, it would take BestBuy another 3-5 days to process a refund.
April 3 - I follow up again with BestBuy, and they are only apologetic, but not very helpful. I receive an email reply on
April 6 - and a rep by the name of "Yvonne" blankly responds with essentially: "I have contacted UPS and they have confirmed it was delivered to your address" Great. That's REAL helpful. It's like we took 5 steps back and are starting this all over again.
I am trying to be patient with BestBuy, but seriously, are these reps even following our email conversations? I've been replied to by 4 different reps, one of which I haven't mentioned since that rep basically told me nothing useful.
I contacted UPS and they turned me around and basically said "talk to BestBuy, they are the shipper and are the ones responsible for initiating any claims" and so we're back at Square one.
I really don't have time to call BestBuy, I work at a hospital and I am not home during the day. And I also want to have all correspondence written so as to provide some sort of evidence for future use.
I really, really, really don't want to have to call my CC provider and issue a chargeback as that's another bunch of hoops to jump through.
This is my last attempt at obtaining some type of resolution from BestBuy, so I hope you folk are more helpful than some of the reps that I have been emailing.
Thank you,
John

Hello John,
I apologize if we haven’t been able to provide you concrete answers as to what may have happened with your Nikon camera, and if we’ve been less than clear about the necessary steps we take when an online order is reportedly missing. From personal experience, I know how rare it is have an item lost in the mail, but it can be incredibly upsetting to try to locate a missing online order. I’m truly sorry for frustration you may have endured while trying to figure this out on your own.
When an online order is reported to us a missing, we should be contacting the mail carrier associated with your purchase (UPS in your case) to see if we might open a late/lost claim for it. This claim can take up to 8 days to conclude, and once they contact us with their findings, we should be connecting with you to discuss our next steps. After reading through the notes associated with your Best Buy account and the order number in question, it seems UPS made the determination that the item was successfully delivered to your home. As such, we’d be unable to provide you a refund or a reshipment of your order as requested.
I recognize this may not be the outcome you were hoping for; however, you may still have options available to you. If you believe the item was stolen from your porch, I’d suggest contacting your local authorities to file a police report. Additionally, your issuing bank may be able to provide further assistance from here.
Respectfully,
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Lost package.

I was supposed to recieve my package yesterday but upon seeing the status, I was met with a nice message from UPS stating:
New York, NY, United States
02/19/2014
4:05 P.M.
Local post office attempted delivery, package is undeliverable as addressed. Contact sender for further assistance.
and usps states:
February 19, 2014 , 4:05 pm
Undeliverable as Addressed
NEW YORK, NY 10024
alert
Your item was undeliverable as addressed at 4:05 pm on February 19, 2014 in NEW YORK, NY 10024. It is being returned if appropriate information is available.
So what exactly am I supposed to do? I have no idea where my package is, going to USPS they don't have my package and on the site it's stated that it was sent back to who knows where. What's my next step? did I seriously spend $110 just to have my packages lost? What sucks is I have another package coming in tomorrow that will most likely have this same issue.

Hello ElijahP,
Online orders are meant to be easy and come right to your door, but it sounds like that this may not have been the case for you. I’m sure this is the last thing you want to be dealing with right now, and I do want to step in to see if there may be something I can do to help.
Using your email address from the forum, I was able to pull up your two orders. I do see that one of them is showing up as undeliverable. When online orders shipped through UPS or USPS are undeliverable, there is usually something missing from the address given when placing the order. This can be something as simple as a missing number in a zip code or an apartment number.
Once placed, there is a very limited time window when modifications may be made to an order. In order for me to see if I can help with this, I would need additional information from you, so I have sent you a private message. You may view it by logging into the forum and clicking the envelope in the upper right-hand corner.
Thank you for posting.
Alex|Social Media Specialist | Best Buy® Corporate
Private Message

Package lost in delivery

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