Packaging output.-URGENT

Hi Guru,
When user creating delivery and changing PGI date e.g 27/09 to 26/09 he is unable to view the output of packaging material. When he is not changing PGI date it is coming.
The same scenario I run it's working properly. I checked configuration as well as condition record are maintained properly.
I created one document and told to verify the user he told that it's coming. Then user changed PGI date of document which I created and told that out-put is not coming.Where could be the problem.
Please help.

If this is the case take help of Basis consultant.
Best Regards
Sainath

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