Palm Pre acting erratically after 1.4.5 Update

After I updated to 1.4.5 a few weeks ago, I lost my bookmarks first. Resetting the phone solved the problem however a few days later all of a sudden it started acting erratically as if someone else was using my phone remotely. (there would be signs on the screens as if someone was tapping on the screen and the browser would open along with other apps or e-mail and when I tried to throw the open screens throw away, they would hesitate and get stuck in the middle of the screen) Another reset seemed to have resolved the problem but yesterday the same problem came back while I was driving and when the navigation was on. The navigation froze and started pointing the sky!
Any suggestions how to fix this problem?
Thanks,
Burak
Post relates to: Pre p100eww (Sprint)

When you say "reset", do you mean you rebooted the phone? or did you use WebOS Doctor to reload the OS entirely?
If you haven't already done so, try shutting the phone down entirely and removing the battery. If that doesn't work for you, then try running WebOS Doctor. It's going to wipe everything. You should be able to get all your apps and contacts back when the phone asks you to log into your Palm Profile. I'm not 100% about whether you'll get your data back or not (pics, music, docs, ect.) so be sure to get your important files off the phone first.
Make sure that you have your Pre's backup feature enabled (it should be by default, but check anyway), otherwise your Palm profile will have nothing to restore.

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My iPad is acting funny after 6.1.3 update the only way I see fixing this issue to downgrade but I can't find anything on downgrading

My iPad is acting funny after 6.1.3 update the only way I see fixing this issue to downgrade but I can't find anything on downgrading

Try this - Reset the iPad by holding down on the Sleep and Home buttons at the same time for about 10-15 seconds until the Apple Logo appears - ignore the red slider - let go of the buttons. (This is equivalent to rebooting your computer.)
 Cheers, Tom

Fans acting up after 2010-01 security update

Hi there,
My MacPro (2,1) 8-core (16Gb) has it's fans acting up after the 2010-01 security update. This update came together with an update for Java. Being aware of the possibility that problems can rise when updating the two at the same time, I ran the security update first, then a restart, checked permissions, a restart and then the Java update and checked permissions again. However, now with only Safari or just the finder running the fans act up after a while. Even with the simplest tasks like opening a folder or dragging something or just running idle. It's not full blast but fast enough to be annoying.
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I've looked in the Activity Monitor (I hardly use it) and it gives me some strange data. Like Airport-BaseStation is running.
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Sorry, don't have a real clue about this, but here's some other stuff to try.
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if it were happening to me, I'd throw Applejack at it; must be from Single User, which BTW, is generally, a safer way to clear some caches. After it's installed, start up in Single User (CMD-S) and type in applejack and follow the on screen instructions for caches and pref files. Don't run anything out of order. If that doesn't do it, then you could try it in deep cache cleaning mode by typing in applejack AUTO.
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Even if it doesn't help this time, it's a very useful tool to have on hand.
Download
http://applejack.sourceforge.net/
Read
http://reviews.cnet.com/8301-13727_7-10334620-263.html?tag=mfiredir
Message was edited by: WZZZ
Message was edited by: WZZZ

IPhone acting wierd after 1.1.3 update.

After the new software update, my iPhone screen stops responding randomly. It only happens while I'm on safari and the iPod. It only happens rarely on the iPod, but when on safari, it happens enough to be a nuisance. Is this a problem other people are having or is it my iPhone itself?

Have you tried the troubleshooting steps in the order I provided with my first post in this thread with the last being calling AppleCare or making an appointment at an Apple Store?
This is not normal except for getting slow to think from time to time with powering the iPhone off and on - which should be done with a GSM phone every few days or so regardless or a Reset which should take care of this aspect.
I power my iPhone off and on each morning before beginning the day and I usually do a Reset once a week or so just to keep things running smooth.

Pre acting up after updating to 1.4

Updated to webOs 1.4 last night but froze during the process, after restarting it and went thru with the update went to the camera icon to try it out but didn't do nothing but a blank screen, went to my music and wouldn't play nothing, also when I get a incoming call it wont ring or vibrate had a lot of miss calls, anybody with any suggestions please or something to fix this...

Sounds like something went wrong with the update. I would run the webOS doctor found here.
www.palm.com/rom

Safari acting erratic after upgrade to Leopard

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Let's try to clarify some things.
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2. Did you do an upgrade install of Leopard, or a backup/clone of boot drive and then a clean install. Unless you do the latter, there are issues with the pro apps. And certainly an archive and install is not the way go.
Let us knw.

Safari's Tabs Acting Strange After 10.6.4 Update

Hi guys,
After the 10.6.4 update Safari's tabs have been acting strangely. Say I have Apple.com open in one tab and I hit Apple-T to open a new tab. It then changes that tab (which Apple.com was loaded on) to the Top Sites, keeps the focus on this tab, then opens a blank tab right next to it. I effectively lose the page I was using and a blank one appears. Any ideas as to how to fix this?
Thanks for the help!

HI,
Go here for trouble shooting 3rd party plugins or input managers which might be causing the problem. Safari: Add-ons may cause Safari to unexpectedly quit or have performance issues
From the Safari Menu Bar, click Safari / Reset Safari. Select the top 7 buttons and click Reset. Relaunch Safari. If you still having problems...
Go to the Safari Menu Bar, click Safari/Preferences. Make note of all the preferences under each tab. Quit Safari. Now go to ~/Library/Preferences and move this file com.apple.safari.plist to the Desktop.
Relaunch Safari and see if that makes a difference. If not, move the .plist file back to the Preferences folder. If Safari functions as it should, move that .plist file to the Trash.
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Carolyn

Backlight brightness acting strange after 10.5.3 update...

After I upgraded my MBP to 10.5.3 the backlight brightness has been acting very strange, is like it has its own life and change the brightness when ever it feels like. Its very annoying from have full brightness and then all of a sudden it reduces to half.
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Also Safari.app is acting very slow and crashes all the time after the 10.5.3
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Yes, You should have a previous system folder after an archive and install.
Can you backup everything to a second HD? Or, were you running Time Machine (a good idea). If you can, then you can safely delete many things from the previous system folder. Or, at least enough to begin testing to see if your apps work.
I routinely do and A&I when I upgrade. Then I test all my apps (or at least the important ones and a sample of the lesser ones). I move the previous system folder to a spare disk and keep it around for a few weeks incase I need to copy something over (like fonts).
BTW, I suspect your start up disk is out of space, not memory. Again backing stuff up, particularly on a laptop is a very sound idea and also allows you to manage your stuff better -- older stuff goes on the backup. Despite some problems, Time Machine works well for this as do a number of commercial products.

Photoshop acting buggy after 10.6.5 update help please

So after I get a work-around for the bluetooth problem i can't seem to solve, my photoshop is totally screwy. First it's cs4 extended and my macbook pro is 3.06 with 6gb ram. I never had problems before the update and I've done everything you can think of to fix it . Reset pram, power reset, repaired permissions, purged photoshop, reinstalled photoshop, allocated all ram to photoshop, downloaded the fan utility thinking my computer was overheating and adjusted the fans to run cooler, no fix.   etc, etc.
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Please offer suggestions on what i can do. Disk utility/repair didn't find any errors. all my other program seem to be running fine, just photoshop is screwed up. I don't have any plug-ins. or anything different than before I updated. (well besides my bluetooth not working correctly) this is very frustrating.
Please offer some suggestions, but i've tried everything i could find and nothing seems to work, nor do i seem to have any other problems...
I am about to smash the computer I'm so frustrated.

Tahnks for the reply.
I've switched users, ran onyx , cleared everything, 5 or 6 time. etc, etc. I'm not new to Macs and diagnosing problems, but this is driving me frickin crazy!
Photoshop cs4 11.0.1 does it and even reinstalled 11 does it. I've cleaned up fonts and reverted to my fonts library from june and still problems.
NVIDI GeForce 9400M & NVIDIA GeForce 9600M GT
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Model Identifier:    MacBookPro5,2
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Mail acting up after Safari 3.2 Update.

Hello All,
Not sure weather this topic should be in the Safari Thread or here but here goes: After updating to Safari 3.2, all of a sudden Mail keeps asking for the passwords for all three of my email accounts. I type in my passwords for all three, then 5-10 minutes later, it asks for them again. I've had no problems with Mail until the Safari update. Has anyone else experienced this?
Thanks, and warmest regards,
Mike.

My wife and I are experiencing the same symptoms and although after entering the correct passwords and checking the remember box , It still happens and now is happening on my iphone as well.
We are also verizon subscribers. I searched through my keychain and preference files without finding anything unusual. However, canceling and then going to the " mailbox " menu and highlighting take all accounts online allows you to use your mail until the next time it pops up.
PS it does not affect our IMAP .mac or .me accounts.
Come on Apple, I didn't have any "phishing" problems anyway. ( The reason for the update)
And I have six POP accounts....
Hopefully someone over there figures out a patch or fix for us soon. It is the little things that get to us and also the little things that make us happy.
Happy Holidays to everyone

AFTER receiving a text message, how to turn off sound on Palm Pre

Someone has to help me with this, because I'm at my wits' end! I used to have a Palm Centro, and really, any other phone before my new Palm Pre, goes something like this:
1. You get a notification ring(s) when you receive a new voicemail or text message
2. You press the volume button, hit the screen, etc
3. THE NOTIFICATION RINGS STOP!!!!
Does Palm Pre not have that capability? If I'm texting back and forth with someone, I have to listen to the WHOLE THING EVERY TIME? Tell me that Palm has thought of a way to fix this, because it's driving me batty. It's the only thing I completely hate about this phone, and I can't find anyone here that has had the same issue...
How do I make the ringing stop?????
Post relates to: Pre p100eww (Sprint)
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I don't know about anyone else, I get the notification for everything that happens: for IM's, texts, when I charge the battery, when I'm low in battery, etc. The issue that I have, and that I hope someone has the solution, is that from my old Palm Centro, and really, every phone I've ever owned, there was something I could press that would stop the notification! Nothing stops the notification though! and it's a good 30 seconds... Which is not a big deal when it's one text message, but when it's 4 texts messages going, it never stops!

Mac Acting Erratically: Please help Safari iTunes Messing Up

Okay I have an Apple PowerBook G4 running Mac OS 10.3.9 Panther (purchased late Nov 2003 was originally running 10.2.8 Jaguar) and up till a few days ago everything was running smoothly. That is until after I upgraded to QuickTime 7.1.2 and installed iTunes 6.0.5 when the problem started. Somehow my login.keychain for Safari got corrupted and I tried deleting original and making a new one.
Here's what has happened since then:
Any free media I have downloaded like videos or music off free sites (without Digital Rights Management) already still work. However, if I try downloading new stuff the new files don't work.
Since day before yesterday 4 times when I open iTunes it tells me my Library has been damaged. All my music files are still on my hard drive and are still playable but my iTunes Library file is corrupted -- how and why I don't know.
No music appears in my Library nor do any of my videos in .m4v format (iPod format) show up in my Library since then. I trash damaged file and re-import or select add to library and re-add all the media to my Library seems to work fine. I play them and most of them are playable. Even when Library works a few that played earlier have a skipping problem.
In Safari all my bookmarks got deleted -- I had to back, find the websites and re-add them -- fortunately when I closed Safari and re-launched the browser they remained saved the next time I closed and re-started the browser. However, third time (normally when something doesn't work twice they say third time's the charm) well the third time I opened Safari everything got deleted again.
My iTunes Library is acting erratically -- files I download don't work although files I already have are still playable usually except when my programs run across errors that didn't exist earlier.
I have Microsoft Office X 10.1.6 with the PowerPoint X and Excel X Security Updates, the Apple Security Updates 2006-002, 2006-003 and QuickTime 7.1.2 and iTunes 6.0.5.
When I originally downloaded and installed Security Update 2006-001 my Safari completely broke and would stop running and my Dock Menu dissappeared until restart but even then Safari stopped working. Could find no other solution than reinstalling OS X to return my Mac to pre Security Update 2006-001 levels. Not even Disk Utility solved the problem.
iTunes 6.0.2 also caused problems for me (I heard it caused problems on Windows also) the problem on my Mac was Disk Utility stopped working altogether. Fortunately, by deleting the game Chess from my Mac it fixed the problem. Today, I have Chess back on my computer because since my last OS reinstall I just updated my iTunes to 6.0.3 (I think) I now have iTunes 6.0.5 and have had no problems with Chess and iTunes or iTunes and another application like Chess preventing Disk Utility from working -- but now this problem I am describing where my Library erases itself regularly -- sometimes I restart iTunes and the new user wizard shows up and asks if I want iTunes to find my media and automatically add it to my Library when it does I say yes and it re-adds everything but somehow I have 2 files for every song on my computer and it re-imports (or imports) all my music, videos and podcasts back into my Library once and then re-imporitng it again
This time Safari is working but bookmarks are being erased and re-erased, iTunes is acting all screwy, files I download don't work when they should, I tried deleting and re-downloading a video I had saved on my hard drive (that I downloaded earlier) and the exact same file (no changes had been made to the file when it was re-uploaded) had errors playing when the download completed.
Fortunately, I had burned the video to a CD so I can re-copy it to my Mac and when I play it off the CD on my Mac or copy directly to Mac and play it works just fine.
Since downloading these updates cannot download anything anymore without errors when playing them.
If I downloaded same files earlier though they would have worked.
Only as a last resort would I do a clean reinstall of OS X -- thing is it would take a lot of work just to reinstall OS X, copy all my files I have backed up back to my hard drive, re-importing my music and artwork, re-installing Microsoft Office X and its updates, reinstalling some (but not all the latest ones if neccessary) of Apple's Security Updates, reupdating to Mac OS 10.3.9 to reinstall QuickTime 7.
I had like 283 files in my iTunes Library, including all my music, videos, podcasts etc.
Imagine how long it would take to get them all back in there; and I re-did it last night until it got erased again. Don't want to re-do it unless next time it stays permanently.
Just a note I also have Virex 7 on my Mac -- and it used to be a startup item but somehow it got disabled from starting up.
Also, I do have VLC Media Player but even that has been having problems with playing newly downloaded media files since I updated my QuickTime.
So the problem now is with my iTunes Library erasing itself continuously and even when its working sometimes refusing to play an entire track (it starts playing a song and then skips to the next one) I've checked my preferences and cross shading or whatever its called is unselected but sound checker is on.
Also the problem involves my Safari erasing bookmarks on its own as described above. Please help anyway you can!
As a last resort will do a clean reinstall, re-copy all my files back to my hard drive, reinstall my programs, re-update my Mac carefully etc.

Thanks for the help. I will take your advice and try running Disk Utility again. I have noticed sometimes when running Safari after quitting the application my defaults get changed -- that is my preferences go away. I have popup blocking and tabbed browing normally enabled by default it used to be if I enabled them as long as I didn't manually disable them that they would stay the same even after I quit and relaunch the browser, but now they get disabled when I quit and have to manually re-enable them again.
Also as noted bookmarks get deleted. Since the time I posted this thread I had at one time done a clean reinstall of OS X -- did it about 1-2 weeks ago. Not sure if videos I download on my Mac still have same problem but noticed if I download same videos on a PC that I used to download and play directly on my Mac that I could burn them to a CD or put them on a flash drive and transfer the file to Mac without any problems but downloading directly on Mac and then playing causes difficulty.
However, the same issue with Safari and iTunes has still been lingering for a while. I already have Mac OS 10.3.9 Combined Update installed should I try re-installing again? That would require me to reinstall OS X again and then update to 10.3.9. Or simply re-download and re-install 10.3.9 if possible over existing configuration so installing 10.3.9 over 10.3.9?
3 times out of 5 iTunes Music Library becomes damaged -- a few times I have tried since then deleting files in iTunes cache -- shouldn't become too big anyways -- otherwise it could become slow or something (good reason for cleaning Safari cache sometimes also) of course I wouldn't clean out the entire cache unless I had to or I thought that would fix the problem etc -- unless maybe it would even do a lot of good for resolving the problem.
I even tried trashing the damaged iTunes Library and the iTunes Music Library.xml file when the Library wasn't working.
If the problem re-occurs should I trash the iTunes preferences file(s) like iTunes.plist etc would help?

I can hardly believe my old school Palm Pre was much friendlier than the IPhone. I have had it for more than six months and still cannot sync my Outlook calendars and contacts. I get a message like, "no calendar application identified." help!

My old school palm pre was much friendlier than the IPHONE 3G. I was able to sync my outlook calendars and contacts via wi-fi effortlessly. I tunes did sync once or twice in the six months that I have had it, but more often it acts like it is syncing and ultimately delivers a message like "no calendar application is supported". Why the back and forth. Very frustrating after literally hours of trying to sync my phone with my Outlook calendar and contacts. HELP!!!!

What version of MS Office do you have installed? Have you tried re-installing office over top of itself? It may not be properly registered with the OS.

Breaking News: Palm Pre loses customers contact lists and finds entertainment in ignoring desperate cries for help!

I wish the subject matter was not true , but it is. I lost all my company contacts last week and have been pleading for help from Palm for over a week, I have already written a link based on Minkas complaint. I have heard stories about bad servers ect ect through the grapevine but the bottom line is , no matter what has happened....Palm has not honored any of the 3 promises to call me back that had been arranged at a Sprint Store with the help of the employees over the speaker phone, I head the promise, the employees heard the promise and over a week later I still have not heard back from Palm. I have lost important business contacts for my labor supply, my material supply and a handfull of contacts that I can not replace because they are not in the phone book....Bottom line, Palm does not care about you or the company your run, the support is lacking and almost comical...can you believe I was told the only way to contact or make a complaint about the company is to write a blog....If somebody has an issue with my personal products they can talk to me 24 hours a day, yet Palm has no such contact or even a official form I can fill out....THE ONLY WAY TO FILE A COMPLAINT IS BY A BLOGG....and hope somebody reads about this at Palm and cares enough to call back....this company acts like they believe in witchcraft and the only way they can handle a issue is that it must be delivered to them by devine intervention....I have never complained about a product in my life, but I bought this phone to help my business and what I got was abandoned, ignored and left to rot while they continously ignore me and my situation. Here are some things you should get used to if you have a problem with Palms products..1. Wait 72 hours and a level 3 or 4 tech will call you back but they do not 2. We will escalate your problem and you will be called back in 72 hours or less but they wont. 3. No, you may not contact the CEO of the company or anybody in authority. 4. If you have a complaint u have to write a blog because nobody specializes ln complaints about service. I understand problems happen , but a company that ignores customers begging for help almost every day because it affects a companies income... the money needed to pay bills and support families....this kind of company will watch you fall over a cliff and perish without a second thought....I will never trust Palm again, they will take your money and abandon you in your most dire time of need. They have done it to me, and as of tonight at 11 pm they told me somebody will call me in 72 hours.
Post relates to: Pre p100eww (Sprint)

To anybody who has lost a contact list from palm my deepest sympathies go out to you. Be prepared to be ignored and dismissed by Palm. Today is Sunday November 9 and this is the 9th day I have waited for a call back from a level 3 tech but I want to share with you what happened today. I actually got a call from Palm but it was not from a tech...after pleading with the online help last night and explaining I have been ignored and need to speak to a tech person guess who called me ? It was the standard help line that you can call listed on this website...He had no clue at all how to help but promised me again (This would be promise 5 from online chat help and Im still also on promise 3 given at the Sprint store) needless to say he said that because of the serious nature of my request and the time I have waited he would talk to his manager and make sure I was contacted today...I waited and once again received no call back but what was really disturbing was he told me that the Sprint manager and the 2 employees that assisted me at the store were a bunch of liars. He told me no calls were ever made to Palm, even though we all listened on the speaker phone to the Palm representative each of the 3 times I went back to the store for help....I go to the store on greenback in citrus heights, Ca each time they have been fantastic in trying to help me and each time they have spent 30-40 minutes trying to clear my problems up and at the end of each conversation they make Palm promise to call me back with a level 3 or 4 tech. So...today they not only lie to me again but they call the employees at Sprint a bunch of liars telling me that no records of a call back have ever been made...once again Palm continues to abandon the customer and also offer up Sprint as the sacrificial lamb. As bad as the problem is, I noticed some disturbing facts again ( I am now on my 3rd palm pre in 3 months) My problems started over a week ago when all info was lost.Once I had the drive wiped and only got 6 contacts back.I actually entered 3 new contacts on my phone by hand ( I do use any Google or any other site ect) long story short I got a new phone on Friday the 6th of November because of constant lock up and inability to answer...when I downloaded my Palm profile it downloaded only 6 contacts again (they lost aprox 90) but it once again lost the 3 new contacts I had in my phone for 5 days ( and yes all autoback ups were on) I see more and more people are having these problems and I want to let you know that Palm does not care about you or any issues you have that require level 3 help.( Please note if you look up level 3 help at Palm its refers you to a webpage about Santa Clause....because neither exist)..you should take a deep breath, get in line and hope maybe you will be luckier than I have been...I really saw the writing on the wall when they started calling Sprint a bunch of liars....I think Palm is pulling off the biggest pyramid scheme the industry has seen in years. They got the money and now they are nowhere to be found. Here is the bottom line once again...Something is still wrong on the servers...they continue to lose contact information and they know they have a problem. I speak the truth when I say this... Palm does not care about you or your business, If your really serious about your business and your responsible for the income of employees and families you should avoid Palm at all costs. After 9 Days of Begging for help I feel like a total chump for trusting Palm and believing in this company.
Post relates to: Pre p100eww (Sprint)

Palm Pre crazy symptoms: "phone offline", will not charge battery, will not start, error message "an error has occured that cannot be resolved"

This is a long description of a series of problems with my new Palm Pre. You may wish to search the text to find your specific issue(s). There is no solution in my post. Look for possible answers in the responses to come.
I bought my Palm Pre 4 days ago and it arrived 2 days ago. Phone worked great. Last night I plugged in the phone and updated the OS. After completion, I selected "Done" and went to bed.
- First Series of Issues: "Phone Offline", will not charge battery -
In upper lefthand corner of the phone there is the message "phone offline". Although the phone has been charging all night it reads "26% battery". I called the general Sprint tech support number and we tried the following things:
1) Restart phone (press and hold power button, then select "turn off". after power down, press and hold power button to power on.)
2) Reset the phone (several different ways - call tech support so that you do this correctly)
The individual at Sprint then sent me to another tech support person, presumably 2nd tier.
- Second Series of Issues: Error message "an error has occured that cannot be resolved" -
Sprint tech support person #2 also had me restart and reset the phone in a number of ways. In her words "we've tried every palm pre trick I know" and each time the phone was unresponsive. Often we received the error message "phone is offline". We did a full erase and after that the phone would no longer restart. At this point the error message came up saying "an error has occured that cannot be resolved" which referred me to www.palm.com for assistance. I think it's important to note here that this was not the typical error message (black screen with white letters) but rather the blue sky background with a semitransparent box over it with white text.
Sprint tech support person #2 then connected me with Palm support and the dance continued. Again we tried a whole bunch of resetting and restarting and erasing options. Palm support instructed me to go to: www.palm.com/rom to download WebOS Doctor, which I did. I downloaded the file. While that was happening he had me hold the "volume up" button and plug the phone into the charger. This caused a USB symbol to appear on the phone. When the file was complete I received an error message that the file couldn't run. Palm tech support person seemed surprised. I mentioned that I was on a Mac and he said he couldn't help me. He then transferred me to another Palm support person who works with Mac users.
Palms tech support person #2 then informed me that I should have selected the "mac" download option on www.palm.com/rom. I verbally walked her through the whole series of webpages, telling her that it says that you need Windows (version whatever) or Mac (version whatever) but that at no time was there an option to download a different WebOS Doctor for different operating systems. After some more discussion she told me she would have to have someone call me back tomorrow.
- Third Series of Issues: phone stuck on USB symbol -
So at the moment the phone is completely useless. Not fantastic. I booted up the mac in Windows 7 and downloaded WebOS Doc and received the same error. I also ran Windows Vista virtually and received the same error. Later this afternoon I'm heading into work to try the same thing on Windows XP.
In the meantime, I got onto this forum and located a thread that provided a direct link to the necessary file:
palm.cdnetworks.net/staging/rom/webosdoctorp100ewwsprint.jar
After downloading that file, which I realized could totally be a virus, I was able to get WebOS Doc working on my computer. It required that I recharge the phone completely before beginning and now it's on the screen that says "Don't disconnect your phone" and the file is at 3% complete. Only... it's been at 3% complete for almost 30 minutes.
I am hoping that Palm will follow up with me tomorrow, but I'm leaving at 7am on a business trip and would love to have the thing working. Any suggestions are welcome, even if you can just tell me how to get the think disconnected safely before my flight tomorrow. I don't fancy getting through security with my phone wired to my laptop.
Thanks.
Post relates to: Pre p100eww (Sprint)
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Hello and welcome to the forums;
Our phone support is open every day Monday through Sunday, although there are different hours of operation for the weekend. If after a webOS Doctor reset you are still experiencing the same problems, I would likely recommend replacement, either in a local store for your carrier or through our technical support department.
There may be additional technical support offered or suggested over the phone, this would need to be done first before a replacement could be issued.
Hope this helps,
TreoAide

Palm Pre acting erratically after 1.4.5 Update

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