Palm Pre - No response on receiving or making calls

Hello, I am having a problem making and receiving calls on my Palm Pre. The phone rings during an inbound call but when I answer, I hear nothing. The person at the other end can also not hear anything. Similarly, when I invoke the phone interface a make a call, it displays the call as connected, but neither me nor the other person can hear anything.
Other than this, the applications are working fine. I have tried restarting the phone and also removing the battery and restarting, but it has not helped.
Any one have an idea on what could be going wrong?
Thanks.
Post relates to: Pre p100eww (Sprint)
This question was solved.
View Solution.

What about if you use a wired headset? Can you hear calls then?
Could be the headset jack stuck in "headphone" mode thus the sound issue. Try removing and inserting the headset into the jack a few times and see if the sound restores.

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Palm Pre - Controlling Send and Receive Settings

Hi.
My Pre just downloaded 5 days worth of email from a POP3 account.
Is there a way I can change the settings to manually receive email and tell the phone when to stop receiving emails?
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Post relates to: Pre p100eww (Sprint)
Post relates to: Pre p100eww (Sprint)

having the same issue, I'm still retrieving email every 30 minutes, regardless of what interval I set- manual, in standby mode, etc. (even the 24 hour setting still fetches every 30 minutes).
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basically, if I check my email with my laptop, which downloads the email and deletes them from the server, then when my pre syncs within the next 30 miuntes, I lose everythign in the inbox.....have I missed somethign, or anybody know of a work around?
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Someone has to help me with this, because I'm at my wits' end! I used to have a Palm Centro, and really, any other phone before my new Palm Pre, goes something like this:
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Post relates to: Pre p100eww (Sprint)
This question was solved.
View Solution.

I don't know about anyone else, I get the notification for everything that happens: for IM's, texts, when I charge the battery, when I'm low in battery, etc. The issue that I have, and that I hope someone has the solution, is that from my old Palm Centro, and really, every phone I've ever owned, there was something I could press that would stop the notification! Nothing stops the notification though! and it's a good 30 seconds... Which is not a big deal when it's one text message, but when it's 4 texts messages going, it never stops!

Palm Pre Earthlink E-mail Issues. Please Help! Can receive not send.

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Any insight anyone can provide as to a solution that works would be greatly appreciated.
Thanks!
Post relates to: Pre p100eww (Sprint)

Hello harleyhogger, Welcome to the Palm Support Community.
Have you tried using Sprint's smtp servers for your earthlink account? I'm surprised none of the techs you spoke with suggested this. See this thread:
http://forums.palm.com/palm/board/message?board.id=wireless_email&message.id=6265&query.id=108645#M6...
Being able to receive, but not send is a very old complaint with many phones and has been asked here a lot of times!
WyreNut
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Palm Pre crazy symptoms: "phone offline", will not charge battery, will not start, error message "an error has occured that cannot be resolved"

This is a long description of a series of problems with my new Palm Pre. You may wish to search the text to find your specific issue(s). There is no solution in my post. Look for possible answers in the responses to come.
I bought my Palm Pre 4 days ago and it arrived 2 days ago. Phone worked great. Last night I plugged in the phone and updated the OS. After completion, I selected "Done" and went to bed.
- First Series of Issues: "Phone Offline", will not charge battery -
In upper lefthand corner of the phone there is the message "phone offline". Although the phone has been charging all night it reads "26% battery". I called the general Sprint tech support number and we tried the following things:
1) Restart phone (press and hold power button, then select "turn off". after power down, press and hold power button to power on.)
2) Reset the phone (several different ways - call tech support so that you do this correctly)
The individual at Sprint then sent me to another tech support person, presumably 2nd tier.
- Second Series of Issues: Error message "an error has occured that cannot be resolved" -
Sprint tech support person #2 also had me restart and reset the phone in a number of ways. In her words "we've tried every palm pre trick I know" and each time the phone was unresponsive. Often we received the error message "phone is offline". We did a full erase and after that the phone would no longer restart. At this point the error message came up saying "an error has occured that cannot be resolved" which referred me to www.palm.com for assistance. I think it's important to note here that this was not the typical error message (black screen with white letters) but rather the blue sky background with a semitransparent box over it with white text.
Sprint tech support person #2 then connected me with Palm support and the dance continued. Again we tried a whole bunch of resetting and restarting and erasing options. Palm support instructed me to go to: www.palm.com/rom to download WebOS Doctor, which I did. I downloaded the file. While that was happening he had me hold the "volume up" button and plug the phone into the charger. This caused a USB symbol to appear on the phone. When the file was complete I received an error message that the file couldn't run. Palm tech support person seemed surprised. I mentioned that I was on a Mac and he said he couldn't help me. He then transferred me to another Palm support person who works with Mac users.
Palms tech support person #2 then informed me that I should have selected the "mac" download option on www.palm.com/rom. I verbally walked her through the whole series of webpages, telling her that it says that you need Windows (version whatever) or Mac (version whatever) but that at no time was there an option to download a different WebOS Doctor for different operating systems. After some more discussion she told me she would have to have someone call me back tomorrow.
- Third Series of Issues: phone stuck on USB symbol -
So at the moment the phone is completely useless. Not fantastic. I booted up the mac in Windows 7 and downloaded WebOS Doc and received the same error. I also ran Windows Vista virtually and received the same error. Later this afternoon I'm heading into work to try the same thing on Windows XP.
In the meantime, I got onto this forum and located a thread that provided a direct link to the necessary file:
palm.cdnetworks.net/staging/rom/webosdoctorp100ewwsprint.jar
After downloading that file, which I realized could totally be a virus, I was able to get WebOS Doc working on my computer. It required that I recharge the phone completely before beginning and now it's on the screen that says "Don't disconnect your phone" and the file is at 3% complete. Only... it's been at 3% complete for almost 30 minutes.
I am hoping that Palm will follow up with me tomorrow, but I'm leaving at 7am on a business trip and would love to have the thing working. Any suggestions are welcome, even if you can just tell me how to get the think disconnected safely before my flight tomorrow. I don't fancy getting through security with my phone wired to my laptop.
Thanks.
Post relates to: Pre p100eww (Sprint)
This question was solved.
View Solution.

Hello and welcome to the forums;
Our phone support is open every day Monday through Sunday, although there are different hours of operation for the weekend. If after a webOS Doctor reset you are still experiencing the same problems, I would likely recommend replacement, either in a local store for your carrier or through our technical support department.
There may be additional technical support offered or suggested over the phone, this would need to be done first before a replacement could be issued.
Hope this helps,
TreoAide

Palm Pre showing "No Service" and losing Ev/Service over 50% of the time + random shut offs when shut.

For starters, I have had 5 Palm Pre's. The first pre had a battery that I was told was too small (which explained the occasional random shutdowns when being shut). The second pre I had did the exact same thing brand new out of the box. The third pre I had worked perfectly up until several days ago (right around the time change). My calendar synced with G-mail was an hour early for every appointment; also several events were completely missing from my Pre calendar that were on g-mail. In response to this problem I checked the time zone on g-mail with no resolve, and eventually tried erasing my google account on my pre in hopes of a fresh start.
This is when I encountered the real problems.
My Pre would not delete the account. Every time I tried deleting it the top bar read "No Service" or my "Ev" indicator would disappear along with the bars. After this the Calendar app would either freeze or just never delete the gmail account (the gray circle would just spin endlessly for literally 30 minutes). Ever since then I have been experiencing the "No Service" indicator plus random loss of service and Ev (in places where in the past I had PERFECT Ev and Service)
Since then I have called Sprint and Palm multiple times, and both blame each other for the problem. I recently took it in to the Tech's at Sprint and they could not find the problem and ordered me a "refurbished" pre. woohoo.
Today I went and got the "refurbished" pre and within an hour of having it, I noticed that the same problem was being experienced (along with a few dead pixels on the screen). So I took it back to the Sprint store and asked for a new one (or one that just flat out worked and didn't have dead pixels). I then experienced very horrible customer service from Sprint (which was unusual since in the past they have been very helpful) and received a second "refurbished" Pre after a very pointless arguement with a receptionist. By then it was closing time and I had to leave.
Upon arriving back to my dorm, I noticed the same problem was occuring: "no service" messages and no internet/service literally 50% of the time I was looking at the Pre's screen. Also, my second "refurbished" Pre (that I currently have) did the exact same thing my very first one did: it occasionally shut down when I shut it. This leads me to believe that the battery is too small just like my first Pre's battery was. . .
So now I am very frustrated and looking for answers. I have never posted any sort of "cry for help" on the internet before, I hope this wasn't too winey lol.
Does anyone have any idea what is happening to my Pre? Are there other people with a similar issue? Any solutions to the problem?
Any info/help would be greatly appreciated.
Thanks in advance.
Post relates to: Pre p100eww (Sprint)

I am on Pre number 5 and am so sorry I gave up my BB. I have had this same issue numerous times and my biggest problem is the battery just drains.....and each one is the same...it freezes, the keyboard does not connect with the screen, the phone calls my last callers in the middle of the night sometimes 2 and 3 times I assume during backup, the tech at the Sprint store tried to help me sync my google calendar and deleted my appointments. On the last refurb my pics did not syn....they said we will keep the phone so you can sync directly, and sent the phone back before I got there. So I lost the pics of my recently passed dog. They were like well they would have charged us 400 a day if we did not send it back........like whatever. My chargers, car, wall and usb to computer work intermittently. I keep my car running to charge the battery. It just continues to drain......and it goes on and on.......I baby sit this phone and cannot use it most of the time. .... palm says oh they should give you a new phone.....sprint says who said that palm? I think about the first few months when i actually was trying to get outlook to sync.......now i just would like to be able to freakin talk on my phone. I purchase an album on amazone and they take the money and i cannot download the music. I tried to convert a song into a ringone I have it for safety and it is really bad. I have to drive an hour to a "corporate store" to beg them to give me a blackberry. I love multitasking and accessing the internet however it is freezing here now and I would like to feel a little safer with having a freaking phone to talk on. I have spent probably a total of 40 hours on this thing since july. They say well do you turn it off and on? how often do you charge it......like its my problem......I remember the early treo's were great and then .................very similar to this 5 phones later and still in palm black abyss. So you see there are others who are having these problems they probably just like me do not want to spend another freaking second talking about this phone.

THE ULTIMATE PALM PRE POOR SIGNAL ISSUE THREAD

The previous thread I posted can be deleted. This thread has everything people need to read. Here is the conversation I just had with Palm about the rampant signal problems everyone is having with their Palm Pre phones (side note, they say they'll be calling me back in a few days. I'll assume they mean BUSINESS days and i'll post here again tuesday or wednesday if I don't hear from anyone.) :
1:56 AM Connecting...
1:56 AM Connected. A support representative will be with you shortly.
1:57 AM Support session established with Sabino.
1:57 AM Sabino: Hello David. Thank you for contacting Palm. My name is Sabino.
1:57 AM David Doria: hi
1:58 AM Sabino: I understand that you are facing issues with weak signals.
1:58 AM Sabino: Am I correct?
1:58 AM David Doria: yes. weak, and also erractic. sometimes i will get full bars, and then it will jump to one bar, or none...then be roaming, then Ev, then 1x...all in the SAME spot
1:58 AM Sabino: I’m sorry for any trouble this may have caused.
1:58 AM Sabino: May I know since how long you are facing this issue?
1:59 AM David Doria: as long as i've been using a palm pre, but it is getting worse with time. i've been using a palm pre since october of last year
2:00 AM Sabino: Let me know the webOS version on the device and your carrier name.
2:01 AM David Doria: whatever the latest OS is. 1.4.whatever. and i'm with sprint
2:01 AM Sabino: This seems to be the issue with the network, all the network related issues were taken care by your carrier. I suggest you to contact Sprint. They will be able to fix the issue.
2:01 AM David Doria: um, you said that before i even told you what carrier i'm using
2:01 AM Sabino: I just pulled the details using your phone number.
2:02 AM David Doria: you know that isn't true. you know it's not sprint
2:02 AM David Doria: i just told you all my other phones with sprint worked fine here and i've only been having problems since i got a palm pre
2:02 AM Sabino: Okay, contact your carrier, they will be able to fix the issue.
2:02 AM David Doria: i've lived here for 4 years and i've had sprint all 4 years
2:02 AM David Doria: no they won't. i've been contacting them for weeks. they came out and checked the tower TWICE now. there's nothing they can do. it's a hardware issue for palm
2:04 AM David Doria: there are threads all over the internet with hundreds of people complaining about having signal issues ONLY since they bought a palm pre. now you're telling me it's a sprint issue and you haven't even looked at my phone yet.
2:05 AM Sabino: What I would like to do, is place your case into a special team that develops technical solutions. They will do further research on it. They would be in touch with you once they have further updates. I cannot commit to a specific callback period, but please know that we are working on your case. May I do that for you?
2:06 AM David Doria: no, because i saw someone in one thread say that palm told them the exact same thing...in 2009
2:06 AM David Doria: so you're basically saying you're forwarding the problem to a generic department to a generic person that i can't know the name of, with no contact info, and that there is no guarantee when they will contact me IF they even will contact me...but i should definitely believe they are working on the problem
2:06 AM Sabino: What exactly you want me to do now?
2:06 AM David Doria: that's ridiculous
2:07 AM David Doria: i want you to tell me why palm is not fixing this problem with the palm pre and is instead telling me it is sprint's problem and then pretending to forward the issue to another department which has already had years to fix the issue
2:08 AM Sabino: As I stated, all the network related issues are taken by carrier.
2:09 AM David Doria: it's a hardware issue
2:10 AM Sabino: I am going to tell you about our 2 repair options:
2:10 AM Sabino:
1. Repair return: After I create your service repair order, you receive an email with the details on how and where to ship your device for repair. The email also contains info on the follow-up process. After the repair center receives your device, you’ll receive a working device in another 5-7 business days.
2. :”With the advance exchange option, we ship you a replacement device first, and then you return your defective device to us using a prepaid label. There is a $29.95 fee for this special service but you get a replacement device within 3-5 days.
2:10 AM David Doria: you can't even KNOW it's a network issue without looking at the phone, and all evidence points to hardware since other phones on the same carrier work fine
2:10 AM Sabino: Please go through the above 2 options.
2:10 AM David Doria: this is my SEVENTH palm pre phone, sabino
2:11 AM David Doria: as many others in forums will tell you, they have also replaced their phones MULTIPLE times hoping to fix this issue. nothing works. there is SOMETHING physically wrong with the reception capability of the palm pre
2:12 AM David Doria: dude, stop copying and pasting what palm tells you to say and listen to me. these phones do NOT work. there is something majorly wrong with them and palm is cheating people out of hundreds of dollars a piece to save themselves the cost of a fix.
2:13 AM Sabino: Please hold on while I transfer the chat to our Supervisor.
2:13 AM David Doria: thank you
2:13 AM Sabino: You’re welcome.
2:14 AM Transferring session to another technician...
2:14 AM Support session established with Saben.
2:14 AM Saben: Hello David, this is supervisor Saben.
2:15 AM Saben: Please stay on hold while I go through the chat.
2:15 AM David Doria: hello, saben...i urge you to read the conversation i just had with sabino so i do not have to explain the situation again.
2:15 AM David Doria: ok, thank you
2:15 AM Saben: Thank you for staying on hold.
2:16 AM David Doria: sure
2:16 AM Saben: I understand that you are facing network issues with the phone.
2:16 AM Saben: Am I correct?
2:16 AM David Doria: no
2:16 AM David Doria: i am facing signal issues. my network is functioning just fine
2:16 AM Saben: Okay.
2:16 AM Saben: Did you try any troubleshooting steps?
2:17 AM David Doria: yes. i reset my phone...tried NEW phones...updated...updated PRL...etc...tried 2G only, restarting the phone after removing the battery, tried going outside...tried going a few blocks down.
2:17 AM David Doria: i can't even count how many things i have tried. something is wrong with the palm pre
2:18 AM Saben: Did you try with the webOS doctor?
2:18 AM David Doria: i've tried every software solution i can find
2:19 AM Saben: I am sorry, I just want to know did you run the webOS doctor tool?
2:19 AM David Doria: i've been talking to sprint about this for WEEKS now. in case you didn't read the conversation, they've already come out to check the local tower twice now
2:20 AM Saben: Okay. It seems that you did not use the webOS doctor tool on the device to check the issue.
2:20 AM David Doria: yes. the local sprint repair center used the tool when my phone froze during an update
2:20 AM David Doria: yes i did
2:20 AM Saben: Okay. Thank you for the information.
2:20 AM David Doria: you're welcome
2:20 AM Saben: Then it seems need a repair.
2:20 AM David Doria: but this is my 7th palm pre phone.
2:20 AM David Doria: they have all done this
2:22 AM Saben: Okay. To best assist you I will escalate the issue to specialist team. They will call back you and find a resolution.
2:22 AM David Doria: are you guaranteeing me that they will call?
2:22 AM David Doria: because the last guy said someone MAY contact me but probably not
2:23 AM Saben: Yes. They will contact you. I will escalate the issue to specialist team.
2:23 AM David Doria: when will they contact me by?
2:23 AM Saben: I need few information from you to do a specific escalation.
2:23 AM David Doria: ok
2:24 AM Saben: Give me a minute while I post the questions.
2:25 AM David Doria: ok
2:25 AM Saben: Please provide the following details so that I can set up the call back from our Specialist team:
First and last name :
Primary phone number :
Secondary phone number (if any) :
Primary email address :
Device serial number :
Purchase date :
Country where you purchased your device :
Preferred time to call :
2:26 AM David Doria: David Doria
909*******
no secondary number
******@*******.***.edu
2:27 AM David Doria: which number is the serial number on the box?
2:27 AM Saben: Open the launcher on the phone.
2:27 AM Saben: Select the Device Info.
2:27 AM Saben: You will find the serial number of the phone there.
2:28 AM David Doria: as far as purchase date, this particular phone was sent to me less than a month ago. original purchase date of ORIGINAL palm pre was october of '09.
United States
2PM-midnight best time to call
2:28 AM David Doria: serial number: ************
2:29 AM Saben: Okay,I also need yourfull name, phone number and email address.
2:30 AM David Doria: I gave you that if you can scroll up a bit
2:31 AM Saben: I am sorry, are you refering to the one you have mentioned before entering to chat?
2:31 AM David Doria: no.
2:31 AM Saben: I am sorry, I see that.
2:31 AM Saben: Thank you for the information.
2:32 AM David Doria: ok, thank you
2:32 AM Saben: I will escalate the issue. You will receive a call from the specialist team within 48 to 72 hours.
2:32 AM Saben: Is there anything else I can help you with?
2:33 AM David Doria: i am looking forward to it. meanwhile, i am posting this conversation in the palm website forum because i want people to be updated about this problem since so many are having signal issues
2:33 AM David Doria: no, there's nothing else you can help me with
2:33 AM Saben: Here’s the reference number for our chat: Chat session ID number ********. Keep this number as a record of this chat, and if you need to call our Voice Support team or contact us again for this same issue, please refer to this number.
2:33 AM Saben: Thank you for contacting Palm and feel free to contact us for further assistance. We rely on your suggestions and feedback to help us provide the best support, so please take a few minutes to complete the customer survey that you'll receive via email. You may now close the chat window. Have a great day!
2:33 AM Saben: Bye!
2:33 AM David Doria: bye
Post relates to: Pre p100eww (Sprint)

So they finally called me back, but I didn't get the call because.....I had no signal. HAHA
I got their voicemail and called back. First, they tried telling me YET AGAIN that it was Sprint's problem. They said that if I call Sprint, they will give me a device to boost signal in my home. I said, "That's fine, but what do I do when I'm in the rest of the country?" Then they told me it was a software problem and that I need to run WebOSdoctor to reinstall the operating system. I told them that this is my 7th Palm Pre. I told them that Sprint already used the Doctor...like I told the online tech people. But this guy on the phone wasn't having it. He told me that he didn't think Sprint was able to do that (so I can, but Sprint can't =/?) and that I should do it just to be sure. He said if that doesn't work that they will try out a NEW Palm profile and see if that fixes it. If neither of those works, he basically admitted there are no other options.
I asked him if there is some sort of way they can physically upgrade the antenna system with a better material or placement and he said that Palm has no department able to do that.
I told him about the various threads online like this one, where dozens of people complain about the same issue. He told me to just do the WebOSdoctor and call him back. I asked him if this has fixed signal problems for people previously and he said that he doesn't get to know the end result of his suggestions to customers. How unprofessional is that? How is the guy supposed to get better at his job if he's not allowed to find out if the fixes he suggest to people actually work? That seems nuts to me, but i digress.
I haven't tried the Doctor yet. I'm going to, but I'm just being lazy because I know it won't work, and it's going to be really annoying to update my phone and backup photos first and all that good stuff.
I will post back after I run the doctor and try the new Palm profile. Until then, I'd REALLY suggest you all do what I did and call Palm, insisting they fix the problem, even if it means a recall. They aren't gonna do it just for me, no matter how many times I complain. That's a fact.
If anyone DOES call Palm, it would probably be a good idea to bring up this thread and also to post here about what they tell you!

WPA Enterprise on Palm Pre

We have found that the Palm Pre will not connect to our WPA Enterprise wireless system, because our network needs clients to eliminate the "validate server certificate" process. For example, our standard laptops use the SecureW2 client and the "validate server certificate" needs to be disabled in the client software. If this option is enabled, the SecureW2 client won't connect either (just like the Palm Pre won't).
How can this be done on a Palm Pre?
Thanks.
PS-- the Palm Pre connects perfectly to WPA personal networks
Post relates to: Pre p100eww (Sprint)

juhanima wrote:
If the WiFi setup doesn't require a user certificate, you should select "None" for a certificate when defining the connection. The CA certificate(s) you installed earlier are used automatically as long as they are enabled for WiFi usage.
Here are the settings for the network for a Nokia N82. Maybe, this will help shed some light on the issue. FYI - I could not make these settings work for my Nokia N8 as well. The IT help desk says they are unable to solve the issue.
juhanima wrote:
The connection dialog is supposed to show only actual user certificates to choose from, but it is a known bug in the current N9 FW that if you install something that is not a CA certificate it is taken for a user certificate by default and shown as an option in the connection dialog. The bug will be fixed in the next FW update I believe.
I have only installed one CA certificate (the one which can be found at the link I provided above). It does not ask for any password when I install it. When I go to Certificate Manager and try to change the password it informs that there is no password for the certificate.
juhanima wrote:
On the other hand, if the connection does require a user certificate you should have received one from the network's administrator in a PKCS#12 package with a password. You need the password when installing the package and later when using the private key related to the user certificate. But it sounds like this is not the case, so just select "None".
Hope this helps.
Juhani Mäkelä
Harmattan certificate manager maintainer
So I did choose "None" as certificate. EAP Type - PEAP and EAP MSCHAPv2 as the EAP method. I could not connect to the network using these settings. The certificate was installed at this point. If I try connecting using the certifcate it asks me for the password. So, right now, it is a problem connecting to the network. Would appreciate any help in this regard.
Cheers
Rahul

1.4 slow down the palm pre?

I have seen a lot of slow down with my palm pre after the 1.4 update. The phone feels heavy, feels like its run slower, not as responsive as before, battery life is not logger it is sorter also all loading that the apps do now. Has this happen to you have you seen/feel like its slower?
I also have tried to reset it but it still feel the same. Palm may have made some errors with this update.

My battery life really stabilized and increased enough to get me through a work day after the last update. All my apps were running great and I was happy. I really, really wish I could undo 1.4!
Everything is slower to open, slow to respond to touch/swipes. Mine locked up while opening an app and rebooted itself last night. Later last night, I check my alarm settings for the morning (4 in total) before going to bed. They disappeared during the middle of the night! Luckily, I woke myself up in time for work.
I'd love it if they'd push some patches through soon, or allow you to roll back. I'd love to have the video and flash, but not at the cost of all these other glitches.

Palm Pre - No response on receiving or making calls

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