Passing Case Char to plugin script

Question

Greeting !
My requirement is to pass Account ID and a Characteristic value (Adjustment ID) as input parameters to an algorithmic, then to a Plugin script that will invoke a business service that will invoke a Query Zone with two filter parameters.
I created a Query Zone that takes two filter parameters, and then created a Business Service to invoke this Zone.
Also I created a new script, and an algorithm type that references this script.
Now I am facing difficulties in passing the values from the user interface (Account ID & Char val) from the Case screen to the algorithm.
Can anybody kindly guide on how to pass these values to the algorithm (and eventually to the business service & Zone) ?
Thanks in advance
AK

Answer 1

Hi,
01. Create a Business Object for Case MO, BO schema like below
<schema>
<toDoCaseId mapField="CASE_ID"/>
<status mapField="CASE_STATUS_CD"/>
<personId mapField="PER_ID"/>
<accountId mapField="ACCT_ID"/>
<caseCharacteristic type="list" mapChild="CI_CASE_CHAR">
<toDoCaseId mapField="CASE_ID"/>
<characteristicType mapField="CHAR_TYPE_CD"/>
<sequence mapField="SEQ_NUM"/>
<searchCharacteristicValue mapField="SRCH_CHAR_VAL"/>
<adhocCharacteristicValue mapField="ADHOC_CHAR_VAL"/>
<characteristicValue mapField="CHAR_VAL"/>
</caseCharacteristic>
</schema>
02. Include the Case BO(CmCaseBO) in your plugin script as Data Area
03. Move the Case Id to Case BO
move "parm/hard/case/id" to "CmCaseBO/toDoCaseId";
04. Invoke your Case BO
invokeBO 'CmCaseBO' using "CmCaseBO" for read;
05. Now your custom case bo will have all the case details including case chars
06. Now Move the Account Id and Char value from your custom case bo to your Business Service which in turns refer the Query Zone.
07. And invoke the Business Service