Pasted images in work item HTML fields sometimes get lost

I have the curious problem that sometimes the images which have been pasted to HTML fields of work item (e.g. Description field) get lost. SQL data analysis showed that this only happens in ~4% of the cases (16 missing, 443 ok).
When looking at HTML text in field you realize that there are empty image tags.
<img alt="">
In correct work items you always (sure!) have correctly set image tags.
<img style="width:665px;" src="?FileNameGuid=06686f67-9fe1-4a73-8ed3-98b00a20e3e6&FileName=temp1429775841167.png">
<img height=204 style="width:352px;height:166px;" src="?FileNameGuid=06686f67-9fe1-4a73-8ed3-98b00a20e3e6&FileName=temp1429775841167.png">
Within web access it then looks like the following when you click into work item field:
I can't reproduce the behavior. Might it be due to different web browsers (as far as I know IE, Chrome and Firefox are used)?

Hi Robin,
Thanks for your post.
What’s the version of your TFS and VS?
According your description, it seems the image HTML text not stored correctly in TFS database for that work items. If you paste the image the same ‘issue’ work item’s Description field again, the image can shows correctly in this same
work item?
Do you mean this issue only happened when you paste image to work item field in TFS Web Access? If you paste image to work item field using VS, all the work items are correctly?
To resolve this issue, I need to reproduce it in my TFS Server environment, please try to filter out how this issue will happen in work item field in your TFS Server environment.
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Pasted image does not show when imported to AI

Mac OS 10.4.11 - Acrobat CS4. I made a contact sheet of images in Bridge which was saved as a PDF. In Acrobat I pasted another image (different size ratio) and saved again. However, when I placed the image in Illustrator the pasted image did not show, only the original contact images. It does not show at preview level either, but when the PDF is opened it is definitely there. I tried to 'flatten' it but cannot find a option that works.See attached file.

I would love to help you, but I'm totally lost as to what you are trying to do.
Here are my questions:
Mac OS 10.4.11 - Acrobat CS4.
There really isn't an Acrobat CS4. There is Acrobat 9 that shipped with CS4. But let's go one.
I made a contact sheet of images in Bridge which was saved as a PDF.
OK, that's good, I understand what you're doing.
In Acrobat I pasted another image (different size ratio) and saved again.
OK, this is where you lost me. Acrobat does not have a paste image ability. Exactly how did you get that image onto the Acrobat page? You copied from where? You pasted how? This is totally screwey.
However, when I placed the image in Illustrator the pasted image did not show, only the original contact images.
Placed what image? The original PDF contact sheet? Why are you trying to put it into Illustrator? There's no reason I can think of to do such a thing.
PDF is usually the final output form. It isn't a page layout tool to place into other programs.
It does not show at preview level either, but when the PDF is opened it is definitely there.
Still trying to figure out what you talking about.
I tried to 'flatten' it but cannot find a option that works.See attached file.
You have totally lost me. There is no "flatten" in PDF? That's in Photoshop? What are you doing???

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How can I add a Custom Field in Work Item "Bug" in VisualStudio Online agile MSF Template?

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Please use Mark as Answer if my post solved your problem and use Vote As Helpful if a post was useful.

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I would like to know a bit more about the technical reasons why image pasting from clipboard works on Chrome but not Firefox.
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The best is to try it yourself I guess.
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See the attached screenshot regarding the editor I am talking about.

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Pasted images in work item HTML fields sometimes get lost

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