Pathetic slow speed on net after 10.5.5 upgrade

For last few days my internet page loading is pathetically slow.... i didn't know why then I remembered that I downloaded the newest update from Apple... (thanks!!) I know its not my router since my macbook that I didn't upgrade yet is still nice and fast LIKE IT SHOULD BE
What do you guys think I should do to fix this??? Is Apple working on this???
Pretty sad when they are the ones that get you...... Annoying

Try these simple maintenance routines:
Repair Permissions - /Applications/Utilities/Disk Utility.app. Start Disk Utility, select your HD and click on Repair Permissions. Quit and then restart your computer.
Reset PRAM - hold down Option-Command-P-R keys when starting until you hear the startup chime a 2nd time.
Safe Mode Startup - hold down the Shift-key at startup until you see the login screen.
Check your System Preferences after each startup - reselect your startup disk and reselect your wireless network (even if showing OK).
Are you running Parallels by any chance?

Similar Messages

Still on slow speed, 11 days after line fault was ...

I reported a line fault which was causing frequent phone line and internet disconnection (frequent as in I would lose connection completely for 3 or 4 hours a day, usually at night time - both phone and internet were affected), I reported the problem on 30th June.
I received a text from BT telling me that they had detected a fault and that it would be fixed by 3rd July.
However, it is now the 14th of July, and I am stuck on a download speed of 14 Mbps, and an upload speed of less than 1 Mbps.
Prior to reporting the fault, I had 50 Mbps download speed (my upload speed was still slow, and the BT Openreach engineer who installed Infinity advised me to report a fault as he felt it likely that there was a problem either in the cabinet, or between exchange and cabinet).
The current situation is unacceptable to me, please advise - I will happily post up any information from tests once I know what info is needed to sort this out! Many thanks.

Hi Epona222,
I am sorry to hear that this isn't sorted yet. I will take this on from here.
Click on my username and under the "about me" section you will the link to get in touch with us. Whenever we receive your details we will go from there.
Cheers,
OlgaC
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry that we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Slow speed for months after line fault - stable co...

Hi,
A few months ago we had a line fault (trees attacking the cables!). This resulted in the IP profile reducing to try and maintain a stable connection. We are now connecting at 576kbps down and 608kbps up.
The line fault has now been cleared but we were getting ADSL disconnects when the phone rang which was keeping the system from increasing the speed.
This looks as though it is now solved. I have had only 1 disconnect (power cut in the night). in the last 2 weeks. The connection was on for just over 7 days when this happened and has now been on for 4.5days.
Should thre line has started to increased by now? We had a download speed in excess for 2.5mbps before the fault.
Could someone advise? Is the line stuck?
Thanks
Here are my router connection stats....
Up Speed = 608000
Down Speed = 576000
SNR Margin = 22.0
Loop Att. = 53.5
The Line IP stats are via btwholesale.com are
Download speedachieved during the test was - 0.55 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-0.5 Mbps.
IP Profile for your line is - 0.51 Mbps
Upload speed achieved during the test was - 0.35Mbps
Additional Information:
Upstream Rate IP profile on your line is - 0.83 Mbps

Hi sbg1967,
Thanks for posting.
I'm sorry to hear you are having speed issues. I can help you with this from here. Click on my username and under the "about me" section you'll see the link to get in touch with us.
Please include the link to this thread when you complete the form and whenever we've received your details we'll take it from there.
Thanks
PaulK
BTCare Community Mod
If we have asked you to email us with your details, please make sure you are logged in to the forum, otherwise you will not be able to see our ‘Contact Us’ link within our profiles.
We are sorry but we are unable to deal with service/account queries via the private message(PM) function so please don't PM your account info, we need to deal with this via our email account :-)

AT200 : Wifi/Internet speed connection issue after 4.0.3 upgrade

Hi,
Since I have updated my AT200 to 4.0.3, my internet connection speed is incredibly slow.
I have tested on 2 different wifi points where connection with other devices/PC's is great.
AT200 connects easily but the transfer rate is so low that Speedtest.net says it cannot connect to network.
Pages load slowly or not, Google Play gives me a "Connection expired" message.
I would appreciate any help so I can solve this issue. Should I downgrade to HC and if so, does someone knows the procedure.
Thanks

Hi
An similar issue was mentioned in this thread:
http://forums.computers.toshiba-europe.com/forums/thread.jspa?threadID=67469
It looks like the app called Wifi Fixer should help you to sort out this issue.
An feedback would be appreciated.

Stamping slowed to a crawl after 10.5.7 upgrade

not sure if this is the only problem, i am still waiting on the bar to progress.....
we really need an upgrade to aperture, this is getting ridiculous...
also: my 5DII files were supported in 10.5.6, so what changed with 10.5.7? the 5DII is listed as now supported? i was hoping for tether support, but no, of course not.....
about the title of this topic.....a stamp that used to take about 10 sec now takes 10 minutes.....first i thought it was writing the previews at the same time and that was the reason for the slowdown, but it isn't...it is just beyond slow....
please someone tell me that an upgrade is in the works otherwise i will have to start using LR again and leave this mess for good....

Hi,
At the Apple Icon at top left>About this Mac.
Then click on More Info>Hardware and report this upto *but not including the Serial#*...
Hardware Overview:
Machine Name: Power Mac G5 Quad
Machine Model: PowerMac11,2
CPU Type: PowerPC G5 (1.1)
Number Of CPUs: 4
CPU Speed: 2.5 GHz
L2 Cache (per CPU): 1 MB
Memory: 10 GB
Bus Speed: 1.25 GHz
Boot ROM Version: 5.2.7f1
Then click on More Info>Hardware>Graphics/Displays and report like this...
NVIDIA GeForce 7800GT:
Chipset Model:          GeForce 7800GT
Type:          Display
Bus:          PCI
Slot:          SLOT-1
VRAM (Total):          256 MB
Vendor:          nVIDIA (0x10de)
Device ID:          0x0092
Revision ID:          0x00a1
ROM Revision:          2152.2
Displays:
VGA Display:
Resolution:          1920 x 1080 @ 60 Hz
Depth:          32-bit Color
Core Image:          Supported
Main Display:          Yes
Mirror:          Off
Online:          Yes
Quartz Extreme:          Supported
Display:
Status:          No display connected
Get Temperature Monitor to see if it's heat related...
http://www.macupdate.com/info.php/id/12381/temperature-monitor
iStat Menus...
http://bjango.com/mac/istatmenus/
And/or iStat Pro...
http://www.islayer.com/apps/istatpro/
If you have any temps in the 70°C/160°F range, that's likely it.
Very Important, how much Free Space is on your Hard Drive first of all? Click on the Macintosh HD on the Desktop, then do a Get Info on it.

Slow speed/high SNR margin after upgrade to ADSL2+...

I have an issue with slow speed that I am suspecting is caused by a high SNR margin (about 12dB) which has come about (I believe) due to the fact that my router was repeatedly reset during the first few days of the upgraded service. The exchange was upgraded to ADSL2+ on 3rd January.
I have a US Robotics 9108 which has worked fine for nearly six years. I was getting around 8Mbps before the upgrade which isn't far off the theoretical maximum.
There was a problem with my router and I only found it to be my router at fault over the last few days. Upgrading its firmware has cured the problem which was that requests weren't being fulfilled once connection had been established, (seemingly particularly when this was ADSL2+ or ADSL2 mode). Consequently, I reset my router in these instances and I believe that this will have been interpretted by the exchange as being due to line noise. In general, I disabled ADSL2 and 2+ modes on my router to force it back to G.DMT and it usually worked fine (albeit slow sync rate relative to that I had before 3rd January).
During fault conditions, the connection synced OK. I recently borrowed a router and tried it and it immediately connected faster than mine had done previously and I could access the web without issue. This confirmed that my US Robotics was at fault, and after downloading its latest firmware, it fixed the problem.
There is no bell wire as there are no hard wired extensions from the master socket. I use a single filter which plugs directly into the master socket (i.e. no extension lead to the filter).
I was using a BT filter (MF50) I got in 2004 when I first got broadband. This came with a Voyager 100 modem and is a rebranded YCL one. I have since replaced this with a Z350-UK which I have borrowed. The US Robotics didn't come with any filters.
With the BT filter, caller display does not work at all when the router is connected in ADSL2 mode. In G.DMT mode the problem with caller display was intermittent. The Z350-UK has rectified the problem with caller display not working when in ADSL2 mode. I have ordered a Pressac Interstitial VDSL Faceplate as a perminant solution.
Do I need to contact the support helpline to get this fixed? Or will the SNR margin drop over time? As I say, I got around 8Mbps before the upgrade.
I am presently connected in 2+ mode and stats are:
SNR margin (dB):
12.8
5.4
Attenuation (dB):
34.0
12.0
Output power (dBm):
0.0
12.8
Attainable rate (Kbps):
8984
1144
Rate (Kbps):
6495
1144
I have just run the BT Speed Test and the results are:
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
5282 Kbps
0 Kbps
7150 Kbps
Max Achievable Speed
Download speedachieved during the test was - 5282 Kbps
For your connection, the acceptable range of speeds is 2000-7150 Kbps.
Additional Information:
Your DSL Connection Rate :6495 Kbps(DOWN-STREAM), 1144 Kbps(UP-STREAM)
IP Profile for your line is - 5730 Kbps
2. Upstream Test: -provides background information.
Upload Speed
938 Kbps
0 Kbps
1144 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 938 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 1144 Kbps
We were unable to identify any performance problem with your service at this time.
It is possible that any problem you are currently, or had previously experienced may have been caused by traffic congestion on the Internet or by the server you were accessing responding slowly.
If you continue to encounter a problem with a specific server, please contact the administrator of that server in the first instance.

once you have maintained 3 days + stable connection then you can contact the forum mods on this link and request a noise margin reset http://bt.custhelp.com/app/contact_email/c/4951
they normally reply by email or phone directly to you within 72 hours
you do not need to contact the helpline
They are a UK based BT specialist team who have a good record at getting problems solved
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

I have an ipad3(wifi cellular). Now i want to upgrade my iOS5.1 to ios 7. But download speed in our country is too slow(100kbps). It can be disconnected anytime. Is there any problem if net connection get disconnected while upgrading ios? Please ans me.

I have an ipad3(wifi +cellular). Now i want to upgrade my iOS5.1 to ios 7. But download speed in our country is too slow(100kbps). It can be disconnected anytime. Is there any problem if net connection get disconnected while upgrading ios? Please ans me.

haha, so now i'm thinking. I'm learning the terminal as fast as i can but there are several lines of codes and commands in there that throws up red flags to me that i don't fully understand. It just looks fishy too me. It would be highly appreciated if someone could just check this out just to tell me that i don't need to worry about it. Or point me in the right direction. I just feel un easy about this. ha.

Post Moved Slow-speeds-after-6-months

M oved to Infinity board http://community.bt.com/t5/BT-Infinity/Slow-speeds-after-6-months/td-p/767428
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Hi Ryant, the test test says i should contact my isp, so i`ll give BT a ring. Cheers.

SLOW speeds after sw update - Novatel 4G LTE router with voice

My device auto-updated to sw 2.0 and ever since am getting 1-3 Mbps up/down. Prior to the sw update, I was getting "normal" LTE speeds ranging from 15-25 Mbps up/down.
Verizon processed a replacement (was brand new, swapped in-store) with same experience. Speeds were normal but after a few minutes of being powered on, the router auto-updates to 2.0 and slow speeds thereafter.
Phone front line has been nice but since this device is so new hoping posting here with get the attention of someone to correct this issue. Swapping for replacement devices isn't solving the problem.
Anyone else? Ideas for a fix?

Ok, I just followed JoeL and am awaiting approval. For reference, see the image of 3 speed tests this morning conducted on an LTE iPad. No other devices are connected to the router.
connected to the wireless network broadcast by the Verizon 4G LTE router - 0.6 down/up, unacceptable
connected straight to the Verizon LTE network - 34 down / 9 up, fine
home wireless network
The 1st test should look very similar to the 2nd since both are using the Verizon LTE network

HT1766 I have an ipad3(wifi +cellular). Now i want to upgrade my iOS5.1 to ios 7. But download speed in our country is too slow(100kbps). It can be disconnected anytime. Is there any problem if net connection get disconnected while upgrading ios? Please a

I have an ipad3(wifi +cellular). Now i want to upgrade my iOS5.1 to ios 7. But download speed in our country is too slow(100kbps). It can be disconnected anytime. Is there any problem if net connection get disconnected while upgrading ios? Please ans me.

There is something Definitely wrong with iOS 7 regarding DATA USAGE being logged to wireless carrier in for WIFI instead.
I read all the previous replies and same issue.
I rarely use my mac to sync....its all wifi sync for the last 2 years....never had this issue before... and i know it began with iOS7.... here is why....
My iPhone was at home when I updated to iOS7 connected to wifi...but it logged Data Usage to Rogers Wireless (700MB approx)...data will never do an update over 50mb in app store (it gives the warning to use wifi) I play a lot of games and pay for them so I always update through App Store. 2 weeks later, simposons halloween update (650mb)...at home, using wifi.
Rogers told me there was 700+mb data usage on the day of update and 650+mb data on oct 1.st (tapped out).
Went over my 6GB plan and paid the fees.
This has never happened before...It must come to apples attention by now...

Slower speeds after 21cn "upgrade"

last saturday my internet went out (flashing orange light) and after 3 days they traced the fault to the fact that they were actually upgrading our exchange MRLOW lower peover to 21cn and i was told that when it all came back on i would be on 21cn broadband and my speeds would be alot faster than i was getting now so i was happy to wait. after 5days it came back on but my speeds are actually worse than before the upgrade. before i was synced at 2mb. could i get switched to the new and improved 21cn speeds please?
i was also told that after 3days of no broadband you can get that months broadband cost refunded as compensation, can i get that actioned too please?
Download speedachieved during the test was - 0.11 Mbps
For your connection, the acceptable range of speeds is 0.1 Mbps-1 Mbps.
Additional Information:
Your DSL Connection Rate :1.15 Mbps(DOWN-STREAM), 0.29 Mbps(UP-STREAM)
IP Profile for your line is - 1 Mbps
Line state:
Connectedppp0_0
Connection time:
3 days, 23:43:01
Downstream:
1.125 Mbps
Upstream:
288 Kbps
Solved!
Go to Solution.

you can see from the checker results the adsl2 increase is minimal if at all. what's worse is if you had stability problems with adslmax then 21Cn will not help and may even make matters worse as it is far more aggressive on any line noise
looks like the fixed 2mb connection may still be best for you
as you appear to have dropped to a fixed 1mb connection I have asked mods to help and they will post a contact us link on reading this
After completing the email NOT PM then you join a queue of other customers waiting for mod help. The mods will get back to you in 3/5 working days either by phone or email
If you like a post, or want to say thanks for a helpful answer, please click on the Ratings star on the left-hand side of the post.
If someone answers your question correctly please let other members know by clicking on ’Mark as Accepted Solution’.

Pathetic Upstream speeds - 64kbps

Recent intermittent connection drops with my upstream sync speed resting at a feeble 64kbps. A BT engineer visited yesterday. I did report occasional noise on the line, but they couldn't actually find any fault between the house and the cabinet but they replaced cables outside of the house in the street as well as my master socket regardless.
Being at the distance limits from the exchange, engineer's tests showed that I can achieve approx 1800 Down / 448 Up (which is in line with my expectations). After he left, I left the router plugged straight into the test socket (no extension wiring connected) and also with no phone connected.
Initial connection stats on Netgear DGN1000 was :
Downstream: 1920kbps
Upstream: 448kbps
Line Attenuation (Down/Up): 61.5dB / 31.5 dB
Noise Margin (Down/Up): 12.5dB / 11.0dB
I come back home in the evening and the stats were:
Downstream: 2208 kbps
Upstream: 64kbps
Line Attenuation (Down/Up): 61.5dB / 31.5 dB
Noise Margin (Down/Up): 12.5dB / 2.0dB
Checked again this morning - the same. My Downstream is fine (and seems to be connecting at higher than its ever done), just the Upstream is really slow and it seems to have settled at 64kbps.
Does anybody have any ideas as to what's going on here?

gigloo99
Please do not start new posts on the same subjects as it will only cause confusion and you may miss the answer to your question Stuart one of the forum mods has already replied to you offering help have you replied to him
incase you cannot find your original post hre is a link to it http://community.bt.com/t5/BB-Speed-Connection-Issues/Pathetic-Upstream-speeds-64kbps/m-p/343453
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the reply answers your question then please mark as ’Mark as Accepted Solution’

Slow Speeds, Poor Service (Yes.. this is a rant)

As per the title:
I've had about enough of Verizon, and it's trash line quality and equally as terrible technical support.
9 months ago, my wife and I ordered a dry-loop DSL installation. We spent roughly 2-3 weeks awaiting a technician, to make the installation (which included a home installation for a splitter on a walljack), and throughout those 2-3 weeks, the technician insisted he was at our home, and no one was here. Thing is, we have 3 dogs, who go nuts when anyone approaches our driveway, let alone comes to our front door. The technician who was dispatched, was full of it; simple as that.
We ended up canceling our order, and per the recommendation of a customer support rep (via phone), we placed a NEW order, for home phone + DSL installation (according to the rep, dry loop was "difficult".. lol.. really!?), and the rep "promised" we'd have a different technician dispatched and the previous one would be "reported" to a supervisor.
Much to our surprise, the new technician actually arrived a week later, on time, and completed the installation in a timely manner (and was as polite as could be). During the installation, he informed my wife and I, that the rep who claimed the dry loop installation was "difficult", was being dishonest; which we already knew, but it showed that the guy had some integrity, and was at the least, honest.
About 2 months later, we couldn't tolerate the slow speeds any longer. Our package guranteed at LEAST a 1Mb connection, with speeds up to 3Mb (which is the package we ordered), but we consistently received less than 500Kbps, often times less than 200, or even 100. Once again, we had to request a technician, but this time, for a "home run" installation (which eliminates all wiring between our modem/router and the telephone pole). Thankfully, we received the same technician who performed the installation 2 months prior, and during the installation, I asked what HIS opinion was of the issue. He claimed it was just the lines, and that the "hub" at the end of our street, needed an upgrade to support our connection.
It has been SEVEN months, and Verizon has yet to address the obvious TRASH line quality, that I've invested $80+ into a month, and never received anything over 1Mb. Which brings me to:
Verizon's Copy/Paste Speciailists (aka "Technical Support")
My last conversation with a tech support agent, has thoroughly convinced me that Verzion is incapable of caring about their customers. The blind stupidity of this agent was befuddling! I mean, the guy actually told me to reboot my router while I was chatting with him ONLINE!
Quite frankly, if Verzion would stop using third-world call centers who hire people with a lack of comprehension in the English language, maybe customers would receive better support. I've had my fill of speaking to insensate, uneducated dimwits who Copy > Paste all of their pregenerated responses, that never result in a resolution.
Simply put, Verizon is by far, thee worst ISP in central Pennsylvania, and they'd do well by the decent, average, hard-working citizen to simply pull out of the area and allow more legitimate companies to get a foothold here. It's pathetic, that I've gotten to the point that I literally go out of my way, to encourage friends and family to avoid Verizon's services, at any cost. I've actually footed an installation fee for a friend who had to pay a fee to have service extended to his area, by another ISP.
The general synopsis of this wall of text, is that for 9 months, I've endured outrageous prices, for speeds worse than dial-up, all the while tolerating foreign technical support that left me in a blind rage after each encounter. If it weren't for the several obligations I have, that require me to maintain internet service, I'd have canceled my account with Verizon MONTHS ago, and purchased service elsewhere. But unfortunately, the money-grubbing company that is Verizon, has a monopoly in my county, and a belligerent chokehold on their customers. I absolutely despise Verizon, and wouldn't mind seeing them file Chapter 11 Bankruptcy. Ever wonder where the money in our economy has gone? Check Verizon's finances - they rob their customers blind.

OrbitStorm wrote:
As per the title:
-snip-
Send me a PM. I'd like to get to the bottom of this without going through the nonsense tech support puts you through. If you're supposed to be at 1Mbps, I'm going to get you to 1Mbps. I'm on a 1Mbps line and it's unacceptable for my line to fall below that. When it does, I've got contacts who fix it on the spot, no questions asked. I understand if 15Mbps is a problem to maintain on a legacy network, but not 1Mbps, a bread and butter tier on a bread and butter network.
Oh, did I say I got Verizon to fix a congestion issue for a small town nearby me just recently? Had several people ask me about it. All coming off of common equipment, spoke to a few people, took 20 minutes, and those lines are behaving unusually well from what I've heard so far. Still some work to do but I've been working on making sure it gets fixed.
========
The first to bring me 1Gbps Fiber for $30/m wins!

Extremely slow speeds on EAP-TTLS PAP secured network

I have a Dell Inspiron 1525 with a Broadcom 4312 wireless chip and when I connect to my schools network I get speeds that are as low as 100 K/s or slower.
When I go to speedtest.net I get speeds of 10 M/s down. I have tried using both the B43 and wl drivers and I get about the same speed on speed test and still very slow speeds when updating through pacman or downloading files.
I am running the most recent versions of the kernel and all drivers.
Here is the output from lspci:
0b:00.0 Network controller: Broadcom Corporation BCM4312 802.11b/g LP-PHY (rev 01)
If you guys have any ideas of what might help I'm willing to try it, thanks in advance.

Visited the Apple store today and they replaced the phone. They could not explain what was going on except for being a software issue.
They said if after restoring I have the same issue, you would have to restore the phone to new and re-install all apps and information manually from scratch.
I restored the phone from my backup, and all went well. No more slow LTE speeds, plus a new device.
The only thing I can think of that may have happened is updating carrier settings while updating the iOS at the same time. I thought it was normal because iTunes popped up the carrier update notification a few seconds later after starting the iOS 8 update.
The carrier update did have an option to cancel. I will definitely wait for the iOS update to complete before I update carrier settings next time.
I'm just wondering if my phone was out of warranty, and this happened, would Apple still replace the device?

Slow speeds. Apparently I don't have a bt broadban...

After using bt's own e-form to email them about my long running loss of speed over the year from 2.6mb for the last say 10 years, to 1.6mb (1.4mb at its lowest) download / 0.36 up. ping latency around 0.38 i think, apart from today where its 42.25!! what's that?!
All I've got back so far is:
"Recently you requested personal assistance from our on-line support centre. Below is a summary of your request and our response.
If this issue is not resolved to your satisfaction, you may reopen it within the next 14 days.
Thank you for allowing us to be of service to you. " ....and....
"This is in regards to the e-mail you have send on 20th August 2014. We are sorry to inform you that there is no sufficient information in the e-mail to pull up any active broadband account. We would request you to provide the details of your broadband account so that we can pull up the account and help you further."
Just to be clear, their OWN e-form didn't have enough information for them to find my account??? It asks for my name, address, phone number my broadband is on, email address, my account number (assume its the BT account as that's all I have), plus the problem. What else can I type in if there's no other fields.
So I submitted the form. A couple of days later I got an email back with the above included in it.
1. Why automatically close the call? They hadn't resolved anything, so why close it? The only other thing they mentioned was going onto their Help pages (durr how did i manage to use their e-form in the first place?).
2. No mention of what these missing "details" are. (On purpose?)
So I replied and being a little annoyed at their poor response, which just sounds like "yep dealt with that call within the response time target I got to make".
I've had BT broadband since its inception, even before, but they cannot find my account? Amazing they can bill me each quarter without any problems. So I sent my bt account number again even thought it was included in the e-form. Asked them clearly to tell me what "details" of my broadband account they need from me. More than happy to oblige. Oh, and no I'm not satisfied with their resolution and re-open the call!!
So some more days have now passed and guess what. I get an email with the exact same text!!
I replied. In CAPITAL LETTERS for the hard of hearing. What specific details do you want from me?
I wait in baited breath.
OMG I haven't even got onto the problem of the slow speed issue yet!
I guess they want me to phone (premium 0800 number?), or do something myself. I don't want to phone them as I've experienced the same ol' routine before, life's too short. I've paid the top price for ever, so I would think they could do some of the leg work eh? I mean part of the cost is the support they provide, right? How do you lose a broadband account?
It niggles me is that I pay same price infinity customers do and I'm still stuck in the dial-up speed ages. And don't get me on about those tv ads. Like everyone can get infinity. Yeah I'm still waiting after 5 years that it was coming. Amazing the Isles of Scilly with about 10 people living on there manage to get it quicker than me living in a town in the middle of the UK. I digress...
If I can do a speed test from both their bt.com site and btwholesale speed test and get a poor speed (approx 1.8 max) from exchange to router then I know by the time it gets to my pc its not going to be 2.6 is it.
PS i don't have a master socket/test socket to try. its the old type. And why has the speed just dropped and kept down (like for so many others in this forum), where nothing has changed, at least at the customers end of the line.
I don't expect someone in the forum to come up with the solution, but its more of a rant on my part at the poor response to my request, let alone some kind of investigation into the problem itself.
I work in "IT" and part of it is dealing with calls from customers. If I had dealt with a call like BT had then I'd be getting a ear bashing from my manager.
Solved!
Go to Solution.

if you want help about your conenction speed from the forum members then can you post the adsl stats from your router please.
can you try quiet line test dial 17070 option 2 should be quiet nohiss/crackle and best with corded phone if cordless then dull hum normal
can you enter your phone number and post results remember to delete number https://www.btwholesale.com/includes/adsl/main.html
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Pathetic slow speed on net after 10.5.5 upgrade

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