Pavilion TS 23-F270 (Repeated Freeze / Lock-up Issues)

Recently purchased HP Pavilion TS 23-F270 from AAFES PX.
Ensured everything was upgraded properly & up to date, to include upgrade to Windows 8.1 (64-bit).
In general, runs very smoothly, however during past several days, computer has:
1. Fail to wake-up after prolonged "sleep"; reboot required.
2. Lock-up/freeze while on internet.
3. Lock-up/freeze while typin a Word Document.
The lock-ups have occured both silently (without warning), or with a "scratchy - screech" sound effect about 1 second before it freezes.
Any help would be appreciated. Thanks.

Hello Shifrindj,
Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More.
I understand that recently you started experiencing freezing and unresponsiveness from your HP Pavilion TS 23-F270. I am going to recommend that you follow the steps in the HP Support document: Using Microsoft System Restore (Windows 8). Be sure to choose a point in time after you updated the computer to Windows 8.1 and the before the freezing began. If you are able to do this any update that could have caused this will be removed.
I hope I was able to resolve your issue to your satisfaction. Thank you for posting on the HP Forums. Have a great day!
Please click the "Thumbs Up" on the bottom right of this post to say thank you if you appreciate the support I provide!
Also be sure to mark my post as “Accept as Solution" if you feel my post solved your issue, it will help others who face the same challenge find the same solution.
Dunidar
I work on behalf of HP
Find out a bit more about me by checking out my profile!
"Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong." ~ Donald Porter

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Pavilion TS 23-F270 (Repeated Freeze / Lock-up Issues)

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